Deck 5: Adapting to Differences

Question 1

What are words like "drill down," "friend me," "avatar," and "second life" examples of?

A)Slang
B)Jargon
C)Tech talk
D)Small talk

Answer 1

A

Question 2

Juanita failed to meet several deadlines on her project because of the tight scheduling. Instead of taking responsibility and staying clear of conflict, she blamed others for her underperformance. What should Juanita do when she is in these types of situations?

A)Be positive.
B)Be patient.
C)Establish rules.
D)Ask questions.

Answer 2

A

Question 3

During a team discussion, Ming wanted to use a ritual apology when it was her turn to speak. Which statement would best suit her needs, and how would using such an approach benefit her?

A)"I am sorry, but I want to share my point of view on this topic." She wanted to appear less abrupt.
B)"I am sorry, but all viewpoints have been below par." She wanted to reject other people's ideas.
C)"I am sorry, but my viewpoint is technically superior to that of the team leader." She wanted to undermine other people's authority.
D)"I am sorry that my point of view was inaccurate." She wanted to provide an actual apology.

Answer 3

A

Question 4

Shaun, a team leader, has been assigned a new project. He calls for a meeting and provides each of his team members well-defined deadlines and task-oriented assignments. What strategy did Shaun adopt?

A)Be direct and straightforward.
B)Ask for opinions.
C)Keep conversations casual.
D)Structure meetings.

Question 5

The senior production manager at Linc Corporation has been given the authority by the board of directors to make all the crucial organizational decisions and take any necessary action to ensure deadlines are met. What does this indicate about Linc Corporation, and why?

A)They follow a centralized organizational culture because they value a narrow distribution of power.
B)They follow a decentralized organizational culture because they value a broad distribution of power.
C)They follow a relational organizational culture because they value a hierarchical distribution of power.
D)They follow a dimensional organizational culture because they value an unstable distribution of power.

Question 6

What is described as the cultural construction of what it means to be a man or woman?

A)Gender
B)Style
C)Culture
D)Attitude

Question 7

Which types of people are technical specialists?

A)Analytical
B)Expressive
C)Competitive
D)Amiable

Question 8

_________ is a way of tailoring communication to another person's processes.

A)Style flexing
B)Social styling
C)Centralizing
D)Decentralizing

Question 9

Which types of people are high on responsiveness and low on assertiveness?

A)Amiable
B)Competitive
C)Analytical
D)Expressive

Question 10

The head of a creative writing team at an advertisement agency was not communicating openly with his team, and this was hampering the team's effectiveness and productivity. What strategy should the supervisor use to manage this situation better?

A)Ask for opinions.
B)Keep conversations casual.
C)Structure meetings.
D)Be direct and straightforward.

Question 11

In which type of culture do people gather subtle information from facial expressions, vocal cues, and even silence to interpret messages?

A)High-context
B)Low-context
C)Individualistic
D)Collectivistic

Question 12

A "mental software" that helps you understand the world and provides the framework that shapes the messages you send and receive every day is called

A)culture.
B)expression.
C)style.
D)analysis.

Question 13

In an aluminum processing factory, the workers were allowed to express their views and stand up for themselves without personally attacking other workers. If one worker noticed any type of error in the production process, he or she had the authority to ask the supervisor to look into the situation. Which social style was promoted in the factory?

A)Assertiveness
B)Responsiveness
C)Flexibility
D)Amiability

Question 14

Jane had difficulty understanding what the teacher was explaining. She was confused and did not know how she was going work on the end of chapter assignments. What strategy should Jane apply?

A)Ask questions.
B)Establish rules.
C)Be positive.
D)Be patient.

Question 15

The team leader of a project decided to take her team members for an outing. In spite of the majority wanting to go for a hike and a picnic, the team leader took them to the state museum, which happened to be her preferred choice. Which cultural value is being portrayed here?

A)Individualism
B)Centralized power distribution
C)Collectivism
D)Feminine values

Question 16

Which group of people are accepting of authority that earns their respect?

A)Generation Y
B)Seniors
C)Baby boomers
D)Generation X

Question 17

During the weekly team meeting, John, an American man, Tatsu, a Japanese woman, and Varun, an Indian man, were having numerous conflicts and disagreements. Their diverse cultural backgrounds were interfering with effective communication. What approach can best help sort out the situation?

A)Being patient
B)Double-checking solutions
C)Being positive
D)Asking questions

Question 18

Which conversational ritual focuses on sharing information about relationships?

A)Rapport talk
B)Report talk
C)Connection lens
D)Status lens

Question 19

People belonging to ________ cultures rely more explicitly on language and on the meanings of words.

A)low-context
B)high-context
C)individualistic
D)collectivistic

Question 20

Cassie is an engineering undergrad. She does not like talking much, and has become a quiet and withdrawn person while in her program. Which social style can you identify in Cassie?

A)Analytical
B)Amiable
C)Driver
D)Expressive

Question 21

Lydia, the team lead at a PR firm, is loved and respected by all of her team members. Although Lydia is an analytical person, and her team is entirely composed of people possessing the driver social style, she tries to improve her leadership effectiveness by communicating more like them. She is always direct with her team members, focuses on outcomes, and allows them the freedom to determine goals and objectives. What approach does Lydia adopt in this scenario?

A)Style flexing
B)Social styling
C)Centralizing
D)Decentralizing

Question 22

At Nirvana Corp., the Gen Y employees weren't sharing their ideas with the employees belonging to the veteran and boomer generations because they thought the older employees had outdated thought processes, were intractable, and were too old to change. What were the Gen Y employees doing wrong?

A)They were stereotyping the older generation employees.
B)They were not improving the accountability of the older generation employees.
C)They were phasing out the older employees from key decisions by using tech talk.
D)They were not interacting with the older employees in a formal manner.

Question 23

Jean-Paul tried talking with one of his female colleagues several times, but each time, the conversation turned out unsuccessful. Jean-Paul finally realized he could not connect with her at an emotional level. He had started each conversation by talking about the details of their individual projects, but then the talks would abruptly end. What was Jean-Paul doing wrong, and what should he do instead?

A)Jean-Paul was using the report talk conversational ritual; he should try using the rapport talk ritual.
B)Jean-Paul was using the ritual opposition conversational ritual; he should try using the ritual apology technique.
C)Jean-Paul was using the style flexing conversational ritual; he should try using the social styling ritual.
D)Jean-Paul was using the compliment conversational ritual; he should try using the ritual technique.

Question 24

Pat and Gerard met each other for the first time in a business meeting. As a conversation starter, they shared factual and statistical information about their individual projects. Which conversational ritual was being used by them?

A)Report talk
B)Rapport talk
C)Ritual opposition
D)Style flex

Question 25

In spite of belonging to Gen Y, Sam has a very formal style of communication. He blindly trusts and accepts the authority of his supervisors. Sam also prefers communicating with his colleagues face to face or over the phone, and very rarely uses online media. Due to these personality quirks, Sam's colleagues often mock him by saying that he comes from another generation. Which generation are Sam's friends referring to?

A)Veteran
B)Gen X
C)Gen Z
D)Boomer