Deck 11: Interpersonal Conflict and Conflict Management

Question 1

conflicts are often hidden and disguised as conflicts.

A) Content; workplace
B) Money; relationship
C) Social allergen; money
D) Relationship; content

Answer 1

D

Question 2

Members of cultures avoid conflict more.

A) individualist
B) high-context
C) collectivist
D) low-context

Answer 2

C

Question 3

Physical flight, falling asleep, or just mentally withdrawing are all examples of which conflict strategy?

A) avoidance
B) redefinition
C) empathy
D) gunnysacking

Answer 3

A

Question 4

conflict centers on objects, events, and persons in the world that are usually external to the involved people.

A) Content
B) Relationship
C) Factual
D) Inferential

Question 5

Which of the following is the most common source of couple conflict for all kinds of couples?

A) social issues such as parents and politics
B) personal flaw issues such as drinking or personal grooming
C) intimacy issues such as love and sex
D) distrust issues such as previous relationships and lying

Question 6

When working to manage a conflict, it is important to first .

A) set the stage
B) identify the goal
C) weigh costs and benefits
D) evaluate your choices

Question 7

When you define the conflict during conflict management, it is recommended that you .

A) focus on the present
B) try to read the other person's mind
C) define only content issues
D) use abstract terms

Question 8

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the conflict style.

A) accommodating
B) avoiding
C) collaborating
D) compromising

Question 9

Refusing to discuss the conflict and listen to the other person's point of view is a form of .

A) nonnegotiation
B) gunnysacking
C) force
D) silencers

Question 10

When Shayna and Kris argue, Shayna's strategy is to bring up Kris's previous failures and indiscretions in order to ignore the problem at hand. Shayna's behavior is best described as .

A) face-detracting
B) spamming
C) gunnysacking
D) beltlining

Question 11

Jaxson's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the style.

A) accommodating
B) competing
C) avoiding
D) collaborating

Question 12

The style of conflict management represents great concern for your own needs and desires, and little concern for the needs and desires of others.

A) avoiding
B) competing
C) accommodating
D) collaborating

Question 13

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and .

A) have an unhealthy relationship
B) work together closely
C) are interdependent
D) have previously experienced conflict

Question 14

Which of the following is the most common cause of workplace conflict?

A) lack of openness
B) grapevine rumors
C) allocation of resources
D) personality clashes

Question 15

According to critical thinking pioneer Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

A) the negative argument hat
B) the fact hat
C) the control of thinking hat
D) the feeling hat

Question 16

A negative effect of conflict is that .

A) it forces us to examine a problem
B) it leads to increased negative feelings
C) it airs grievances in a relationship
D) it is inevitable

Question 17

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

A) 10 percent
B) 30 percent
C) 50 percent
D) 70 percent

Question 18

Which conflict style is considered the ideal?

A) competing
B) avoiding
C) accommodating
D) collaborating

Question 19

The final step in the conflict management process is .

A) experience your negative feelings
B) wrap it up
C) evaluate your choice
D) accept or reject the choice

Question 20

During the final stage of conflict management, it is recommended that you .

A) avoid apologizing to ease guilt
B) decrease cherishing behaviors to give each other space
C) identify any fight strategies that aggravated the situation
D) recognize that future disagreements will always lead to major blowups

Question 21

Aggressiveness is destructive, while argumentativeness is constructive.

Question 22

is disagreement between or among connected individuals who perceive their goals as incompatible.

Question 23

is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

A) Hostility
B) Argumentativeness
C) Loss of credibility
D) Character attack

Question 24

When Lea and Tina argue, Lea usually starts crying and claims she feels sick. What unproductive strategy is Lea using?

A) empathizing
B) gunnysacking
C) beltlining
D) silencers

Question 25

In the conflict style, your concern is with both your own and the other person's needs. This style is often considered the ideal.

Question 26

The negative practice of storing up grievances so they may be unloaded at another time is
referred to as .

Question 27

Research shows that men are more likely to withdraw from a conflict situation than women.

Question 28

techniques help the other person maintain a positive image.

A) Face-detracting
B) Face-enhancing
C) Avoidance
D) Verbal aggression

Question 29

Conflict styles are influenced by personality, family history, and emotional state.

Question 30

Rashid gives in to his girlfriend when they fight just to keep the peace in the relationship. He is engaging in the compromising style of conflict management.

Question 31

is a type of disconfirmation and an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

A) Face-detracting
B) Verbal argumentativeness
C) Verbal aggressiveness
D) Force

Question 32

is a quality to be cultivated, rather than avoided.

A) Verbal aggressiveness
B) Passive aggressiveness
C) Beltlining
D) Argumentativeness

Question 33

Gossiping, treating others as inferior, verbal insults, and excessive blaming that take place during online communication are referred to as _ .

Question 34

All cultures define what constitutes conflict in the same way.

Question 35

An) is a personal habit of a friend or romantic partner that you find annoying, unpleasant, distasteful, impolite, inconsiderate, or uncouth.

Question 36

Conflict should be avoided whenever possible in order to maintain relationship harmony.

Question 37

To be more effective in conflict situations, you should state your thoughts and feelings objectively.

Question 38

Typical arguments involving same-sex and opposite-sex friends involve violations of friendship rules and shared living spaces.

Question 39

Camille gets annoyed at telling Bryce over and over to stop texting when he is talking to her. This is an example of a social allergen.

Question 40

Conflict is a sign of a troubled relationship.

Question 41

strategies are those that attack a person's positive or negative face.

Question 42

Identify the seven steps in the multistep conflict management process described in the text, and explain what occurs at each step.

Question 43

When you refuse to direct any attention to managing the conflict or to listening to the other person's argument, you are practicing the strategy of .

Question 44

Describe the five conflict styles. Which is the ideal style and why?

Question 45

Explain the differences between face-attacking strategies and face-enhancing strategies, then discuss the different methods of face-attacking. Include examples in your response.

Question 46

The positive tactic of refers to your willingness to argue for a point of view, and your tendency to speak your mind on significant issues.

Question 47

Explain the difference between verbal aggressiveness and argumentativeness. Which is considered positive and why?

Question 48

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the text and your personal experiences.