Deck 7: Emotional Messages

Question 1

The so-called "cowboy syndrome" is a form of poor emotional expression brought about by .

A) fear
B) inadequate interpersonal skills
C) social and cultural restraints
D) personality factors

Answer 1

C

Question 2

Rather than just saying she is angry, Angie says, "I'm angry because someone yelled at me in traffic today." She is utilizing which step in achieving emotional understanding?

A) addressing mixed feelings
B) asking for what she wants
C) being specific
D) respecting emotional boundaries

Answer 2

C

Question 3

We experience emotions in which of the following ways?

A) physically, but not psychologically
B) mentally, but not physically
C) both bodily and mentally
D) unconsciously

Answer 3

C

Question 4

Research indicates that men are more likely to express than women are.

A) disgust and sadness
B) jealousy and fear
C) anger and aggression
D) embarrassment and modesty

Question 5

The inability to engage in emotional communication is called .

A) dyssemia
B) dysphasia
C) reticence
D) anger

Question 6

The most important obstacle to effective emotional communication is .

A) gender display rules
B) lack of personal skills
C) cultural display rules
D) lack of formal education

Question 7

Which of the following is an example of a blended emotion?

A) disgust
B) love
C) anticipation
D) anger

Question 8

Jesse used an example of a family in need to get his listeners to give money to his charity. Jesse used .

A) a display rule
B) an emotional appeal
C) emotional blackmail
D) emotional labor

Question 9

It is important to note that emotional expression has .

A) consequences
B) a typically negative function
C) a typically positive reception
D) little to no impact

Question 10

Another term for emotional intelligence is .

A) social intelligence
B) strategic emotionality
C) empathy
D) emotional communication

Question 11

Before expressing or responding to emotions, we should .

A) think positively
B) examine others' emotional competence
C) talk extensively about our feelings
D) develop self-awareness

Question 12

Kat is a good student, but she is sick during one test and can't focus; therefore, she doesn't do as well as she would have liked. She is sure that this is the beginning of her academic decline and that her GPA will plummet, leading to difficulties to finding a job later. This is an example of .

A) catastrophizing
B) flexibility
C) emotional contagion
D) anger communication

Question 13

According to the theory, an event occurs, you respond physiologically, you interpret this arousal, and you experience the emotion.

A) James-Lange
B) emotional contagion
C) cognitive labeling
D) emotional expression

Question 14

In the James-Lange theory of emotional stages, which event occurs last?

A) an event occurs
B) you respond physiologically
C) you interpret the arousal
D) you experience an emotion

Question 15

When Ignacio attends his younger sister's wedding, he is surprised to find tears in his own eyes as he sees his mother crying. Ignacio is experiencing _.

A) emotional labor
B) emotional blackmail
C) emotional consequences
D) emotional contagion

Question 16

One important aspect of emotional intelligence is that it enables us to .

A) alter the emotions of others
B) distinguish between relevant and irrelevant emotions
C) identify the stages of emotional arousal
D) replace verbal messages with nonverbal ones

Question 17

In regard to expressing emotions, "owning feelings" means .

A) knowing you can't influence the emotions of others
B) taking responsibility for your feelings
C) controlling your negative emotions
D) finding the root cause of your feelings

Question 18

Which of the following statements is correct regarding the impact of personality factors on emotional expression?

A) Personality influences the emotions you feel and the extent to which you feel them.
B) Levels of introversion or extroversion are not an important factor in emotional expression.
C) Emotional expression and communication apprehension are not correlated.
D) Our personalities have little impact on the type or level of emotional expression we experience.

Question 19

Bao will not tell Lizzie that he loves her because he worries she will reject him. This is an example of .

A) emotional blackmail
B) strategic emotionality
C) fear hindering emotional expression
D) cognitive labeling theory

Question 20

Socially acceptable norms regarding the expression of emotion are referred to as .

A) emotional contagion
B) display rules
C) emotional labor
D) strategic emotionality

Question 21

The theory asserts that first an event occurs, then you respond physiologically, and then you experience an emotion.

Question 22

Fear can be both adaptive and maladaptive.

Question 23

Emotional contagion can be unconscious or a conscious process.

Question 24

It's suggested that the most effective way to communicate anger is .

A) violently
B) fearfully
C) dispassionately
D) aggressively

Question 25

When helping someone through grief, it is suggested that you .

A) ignore leave-taking cues
B) try not to talk too much about the loss
C) choose the appropriate channel of communication
D) encourage the person to look on the bright side

Question 26

Which strategy for emotional responding would apply to almost every situation?

A) Remember the reversibility of communication.
B) Use active listening techniques.
C) Focus on yourself.
D) Use "you"-messages.

Question 27

Purvi's husband has been diagnosed with terminal cancer. Her initial reaction is assuming there is still hope for treatment or, possibly, that the doctors have made a dire mistake. Which stage of grief is Purvi in?

A) anger
B) bargaining
C) depression
D) denial

Question 28

Our own level of _ enables us to distinguish between those emotions that are relevant to our choices and those emotions that are irrelevant and thereby improve decision making.

Question 29

Emotional dissonance results from differences between the emotions you feel and those which you are allowed to express.

Question 30

An example of a primary emotion is sadness.

Question 31

In describing your feelings, it is important to use you-messages instead of I-messages.

Question 32

People who are poor senders and receivers of emotions are likely to have relationship problems.

Question 33

Men talk more about emotions than women do.

Question 34

The belief that expressing anger is healthier than bottling it up is an example of .

A) emotional contagion theory
B) anger communication
C) the ventilation hypothesis
D) strategic emotionality

Question 35

Basic or emotions include joy, trust, fear, surprise, sadness, disgust, anger, and anticipation.

Question 36

Emotional communication involves both expressing your feelings and listening and responding to the feelings of others.

Question 37

Our interpretations of an event have a greater impact on our emotions than the actual event.

Question 38

permit women to talk more about feelings and emotions and to display more emotional expression than they do for men.

Question 39

According to _ theory, you interpret a physiological arousal and, on the basis of this, then experience the specific emotions).

Question 40

Emotion is encoded nonverbally but not verbally.

Question 41

Explain how fear can be adaptive or maladaptive.

Question 42

If someone uses emotions such as crying for their own personal ends, this person is using
.

Question 43

Consider the expression of anger, both positively and negatively. Compare Darwin's view of the expression of anger with the ventilation hypothesis.

Question 44

Discuss five guidelines for emotional expression. Which guidelines) do you find most personally beneficial?

Question 45

Feeling vulnerable to attack after emotional expression is a manifestation of the barrier of
, which can be both adaptive and maladaptive.

Question 46

The effort it takes to manage your emotional expression is referred to as .

Question 47

In the five-stage model of grief, is the fifth and final stage.

Question 48

Explain the James-Lange theory and provide an example of its application.

Question 49

refers to the skills needed for expressing your emotions and responding to the emotions of others.

Question 50

Explain the process of emotional contagion. Give an example of how this can occur in a small group setting.