Deck 6: Listening

Question 1

Jose remembered the highlights of the lecture by grouping the information into categories. This is an example of which strategy for moving information into long-term memory?

A) organizing
B) focusing
C) uniting
D) repeating

Answer 1

A

Question 2

Although Lupe disagrees with Mike's political views, she waits until Mike has finished making his points before critiquing his claims. This is an example of which strategy for critical listening?

A) filtering out difficult messages
B) keeping an open mind and avoiding prejudging
C) recognizing your own biases
D) avoiding sharpening

Answer 2

B

Question 3

In the remembering stage of listening, a listener should .

A) focus on only minor details
B) treat new information as apart from all else he or she knows
C) summarize the message in a more easily retained form
D) prepare or rehearse a response

Answer 3

C

Question 4

Travis told Bradley to join his fraternity because "everyone" on campus is joining. This is an example of an) fallacy.

A) name-calling
B) testimonial
C) agenda-setting
D) bandwagon

Question 5

At which stage of listening should listeners work to distinguish facts from opinions and identify any biases the speaker might have?

A) receiving
B) evaluating
C) understanding
D) organizing

Question 6

As depicted in the five-stage model, what is the correct order of the stages of listening?

A) receiving, understanding, remembering, evaluating, responding
B) receiving, evaluating, understanding, remembering, responding
C) receiving, understanding, evaluating, remembering, responding
D) receiving, evaluating, remembering, understanding, responding

Question 7

To is to state in your own words what you think the speaker means and feels.

A) back-channel
B) give feedback
C) paraphrase
D) empathize

Question 8

In face-to-face communication, an appropriate responding strategy for a listener is .

A) completing the speaker's thoughts
B) focusing attention on the other person
C) eliminating listening cues
D) solving the other person's problem

Question 9

When you dismiss a valid argument because the speaker is of a particular race, affectional orientation, age group, or gender, you are demonstrating .

A) closed-mindedness
B) prejudiced listening
C) lack of focus
D) mental distraction

Question 10

Which of the following scenarios represents an example of a physical listening barrier?

A) Jeanine's excitement for her date on Saturday keeps her from focusing on the speaker.
B) Julio refuses to listen to Sven because Sven has a thick accent.
C) Lorelai can barely hear over the hum of the air conditioning unit above her.
D) Horatio listens to only the part of the message that interests him.

Question 11

The listening process is best defined as _.

A) linear
B) one-directional
C) circular
D) seamless and perfect

Question 12

At the receiving stage of listening, you should try to .

A) analyze distractions
B) evaluate the message
C) ask questions as soon as they occur to you
D) focus your attention on what is said and what is not said

Question 13

The style of listening we use is mostly dependent upon .

A) the listener's cognitive skill
B) the speaker's biases
C) the amount and depth of information presented
D) the listening situation

Question 14

Assuming you already know what the speaker is going to say exhibits which barrier to listening?

A) premature judgment
B) bias or prejudice
C) physical and mental distractions
D) lack of focus

Question 15

Adrienne misses much of today's history lecture because she is worried about her biology exam tomorrow. What barrier to listening did Adrienne experience?

A) bias
B) mental distraction
C) physical distraction
D) lack of focus

Question 16

When Devin asks if you like his new outfit, you realize Devin is seeking affirmation on his change of style and reply with, "Yeah! It looks great!" This best exemplifies which type of listening?

A) active
B) critical
C) empathic
D) polite

Question 17

Listeners with hearing impairments face an) barrier to listening.

A) psychological
B) emotional
C) cognitive
D) physiological

Question 18

Nonbiased listeners are willing to .

A) get detoured by unimportant details
B) demonstrate closed-mindedness
C) listen to information contradicting their viewpoint
D) reflect back stereotypical views

Question 19

At the understanding stage of listening, you should try to .

A) judge the speaker's message before he or she stops speaking
B) anticipate what you will say next
C) ask questions for clarification
D) utilize disclaimers

Question 20

In listening, you attempt to feel as the speaker feels.

A) polite
B) empathic
C) critical
D) active

Question 21

According to Deborah Tannen in You Just Don't Understand: Men and Women in Conversation, which statement is true about gender and listening behavior?

A) Men and women listen in the same way.
B) Women listen less to men than men listen to women.
C) Men ask more argumentative questions than women do.
D) Women tend to dominate all interactions.

Question 22

It's a good listening strategy to listen strictly for information relevant to yourself.

Question 23

Listening and hearing are the same thing.

Question 24

Listening is a relatively passive process.

Question 25

Even if a speaker and listener speak the same language, they speak it with different meanings.

Question 26

Disclaimers can get you in trouble if you use them too often.

Question 27

To overcome listening barriers, it is important to suspend biases, prejudices, and judgments.

Question 28

is the process of receiving, understanding, remembering, evaluating, and responding to verbal and/or nonverbal messages.

Question 29

The listening stage at which you learn what the speaker means and grasp both the thoughts and the emotions expressed is known as .

Question 30

Cultural differences influence our listening because of differences between language and speech, nonverbal behaviors, and .

A) feedback
B) rapport
C) cognition
D) learning styles

Question 31

The responses that listeners make to the speaker, either immediate or delayed, are known as
.

Question 32

consists of judging the messages we receive in some way, including examining the speaker's underlying intensions or motives.

Question 33

Cell phones and texting have all but eliminated problems associated with politeness in listening.

Question 34

Active listening is one of the most important communication skills you can learn.

Question 35

Cultural rules that govern what nonverbal behaviors are appropriate or inappropriate in a public setting are .

A) feedback
B) disclaimers
C) listening cues
D) display rules

Question 36

We look for fallacies in reasoning during the evaluating stage of listening.

Question 37

A type of bias marked by refusing to listen to a speaker who presents a contradicting viewpoint or perspective from your own is .

Question 38

According to Deborah Tannen, listening places that individual in an) position.

A) superior
B) neutral
C) inferior
D) isolated

Question 39

It's easy to tell where one listening stage ends and another begins.

Question 40

Men tend to use listening in order to .

A) downplay their expertise
B) dominate the interaction
C) establish rapport
D) create close relationships

Question 41

Assuming you know exactly what a speaker is going to say and then tuning out is a listening barrier named .

Question 42

What are the stages in the listening process? Briefly explain each step, and give examples.

Question 43

Describe the function of and the techniques or guidelines for practicing active listening.

Question 44

listening is demonstrated by trying to see the world as the speaker sees it, and to feel what the speaker feels.

Question 45

Describe three listening barriers and explain how you can reduce these barriers.

Question 46

Explain how culture affects listening.

Question 47

The cultural rules that govern what nonverbal behaviors are appropriate or inappropriate in a public setting are known as .

Question 48

listening involves thinking logically and dispassionately and will especially help you analyze and evaluate messages.

Question 49

listening helps us to check understanding and let the speaker know that we acknowledge and accept his or her feelings.

Question 50

Briefly describe empathic listening. How can you listen empathically?