Deck 13: IT Governance and Management

Question 1

__________ refers to the principles,processes,and organizational structures that govern the IT resources.

A)IT effectiveness
B)IT governance
C)IT alignment
D)IT management

Answer 1

IT governance

Question 2

High IT costs because of insufficient economies of scale,significant levels of redundant activity,and the cost of supporting a high number of heterogeneous systems are problems that arise if too much responsibility is given to which group?

A)IT department
B)IT users
C)Senior management
D)None of the above

Answer 2

IT users

Question 3

What is the first step in the budget process?

A)IT leadership reviews the strategic IT initiatives with the senior leadership of the organization.
B)The organization must decide which new and ongoing initiative that improve current operations will be funded.
C)The operations and strategic budget recommendations are reviewed and discussed at an executive committee meeting.
D)The IT department submits an operating budget to support the applications and infrastructure that will be in place as of the beginning of the fiscal year.

Answer 3

The IT department submits an operating budget to support the applications and infrastructure that will be in place as of the beginning of the fiscal year.

Question 4

Which category of budgeting identifies funds associated with using and maintaining an asset?

A)Capital
B)Operating
C)Ongoing
D)Maintenance

Question 5

Weill and Ross identified five areas that form foundation of IT governance.Which of the following is an integrated set of choices that guide the organization in satisfying business needs?

A)IT principles
B)IT architecture
C)IT infrastructure strategies
D)IT investment and prioritization

Question 6

Which core structure of IT government holds the fundamental accountability for the performance of the organization,including the IT function?

A)Chief information officer
B)IT liaisons
C)Senior leadership forum
D)The board

Question 7

According to the text,any IT-enabled advantage results from engaging in the following except:

A)Acquiring a new system
B)Improving processes
C)Gathering critical data
D)Defining new business models

Question 8

Which of Feld and Stoddard's principles for effective IT investments requires that the IT platform be well architected and be defined and developed from the perspective of the overall organization?

A)A simplified,unifying corporate technology platform
B)A long-term IT renewal plan linked to corporate strategy
C)A highly functional,performance-oriented IT organization
D)None of the above

Question 9

Who is responsible for ensuring that individual and organizational information systems are reliable,secure,efficient,and supportable?

A)IT department
B)IT users
C)Senior management
D)All of the above

Question 10

Which of the following factors that should be managed by leadership during an implementation occurs when the odor from prior failures significantly taints the credibility of newly proposed initiatives and weakens organizational acceptance?

A)Organizational baggage
B)Organizational inertia
C)Lack of candor
D)Lack of belief in a project

Question 11

Which of the following is NOT characteristic of well-developed governance mechanisms?

A)They are efficient and timely.
B)They make authority clear.
C)They rarely change.
D)They are perceived as objective and fair.

Question 12

Brown and Sambamurthy identified five mechanisms used by IT groups that improve coordination and working relationships with the rest of the organization.Which of the mechanisms identifies individuals who are responsible for linking a particular organization department of function with the IT department.

A)Integrators
B)Groups
C)Informal relationship building
D)Human resource practices

Question 13

Which of the following is NOT a result of sponsors presenting and defending their own IT requests?

A)Assessment of trade-offs between IT and non-IT investments
B)Accountability for investment results
C)Improves management comfort in dealing with IT proposals
D)Thorough defense as sponsors are most knowledgeable of their request and its details

Question 14

Which core structure of IT government discusses strategy and makes major decisions regarding operations,budgets,and initiatives?

A)Chief information officer
B)IT liaisons
C)Senior leadership forum
D)The board

Question 15

Which of the following is NOT one of the five management behaviors of successful senior leaders identified by Earl and Feeney?

A)They continually pressured the IT department to improve its efficiency and effectiveness and be visionary in its thinking.
B)They made sure that IT was closely linked to core management processes.
C)They incorporated IT into their vision of the future of the organization.
D)They left the exploration of new technologies to the IT staff.

Question 16

Which core structure of IT government ensures that the IT department and the IT strategy receive needed feedback and that function leaders understand the directions and challenges of the IT agenda?

A)Chief information officer
B)IT liaison
C)Senior leadership forum
D)The board

Question 17

All of the following are characteristic of a failed IT initiative except:

A)Project does not deliver on promised application features
B)Project encounters too many problems and is no longer viable
C)Project takes much longer than estimated
D)Project is significantly over budget

Question 18

All of the following are mistakes that may lead to a failed IT project except:

A)Immature technology
B)Debates surrounding the project
C)Unclear objectives
D)Understaffing

Question 19

According to the authors,what is one of the most critical management undertakings that makes strategy real through commitment of resources?

A)Establishing policies and procedures
B)Distributing IT responsibilities
C)Developing budgets
D)Seeking accreditation

Question 20

Who is responsible for ensuring the organization has a comprehensive,thoughtful,and flexible IT strategy?

A)IT department
B)IT users
C)Senior management
D)All of the above