Deck 6: Management and Leadership in Todays Organizations

Question 1

The short-range, detailed planning that focuses on current operations is called functional planning.

Answer 1

False

Question 2

One of the basic functions of management is controlling.

Answer 2

True

Question 3

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

Answer 3

True

Question 4

Management is the process of guiding the development, maintenance, and allocation of objectives.

Question 5

The lowest level of management is engaged in strategic planning process.

Question 6

The first step in setting up a control process is to measure performances.

Question 7

A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.

Question 8

The ability to work with people and be sensitive to worker's needs are examples of human relations skills.

Question 9

The three participative leadership styles are consultative, democratic, and socialistic.

Question 10

The ability to repair hospital diagnostic machines is an example of a conceptual skill.

Question 11

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.

Question 12

A warehouse manager who is placing a reorder for maintenance supplies for delivery vehicles would be making a programmed decision.

Question 13

Performance standards and feedback are essential goals of the organizing function of management.

Question 14

Managers must act in interpersonal, informational, and decisional roles.

Question 15

Dividing up the tasks (division of labor) is an important part of organizing.

Question 16

Strategic planning is long-range, formulated by top management, and made as if the company operated in a vacuum

Question 17

A manager who is acting as a leader, figurehead, or a liaison is acting in the informational role.

Question 18

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

Question 19

Supervisory managers are the ones that primarily need to have strong conceptual skills.

Question 20

Technical skills are usually utilized at the lower levels of the organization.

Question 21

_____ planning is short-range, detailed planning that is based on long-range planning.It typically has a time frame that is less than one year long.

A)Tactical
B)Strategic
C)Hands-on
D)Procedural
E)Functional

Question 22

Management needs to be prepared to deal with problems and seize opportunities as they arise.A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan.These are called _____ plans.

A)functional
B)participative
C)procedural
D)technical
E)contingency

Question 23

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.To achieve this goal, Manila Water's top management will first need to engage in _____ planning to determine what resources are needed to achieve this goal.

A)tactical
B)operational
C)supervisory
D)strategic
E)functional

Question 24

An organization's _____ is its general purpose or reason for existence.

A)concept
B)mission
C)tactic
D)business technique
E)corporate culture

Question 25

Management involves:

A)organizing
B)controlling
C)leadership
D)planning
E)all of the above

Question 26

Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum.He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently.Jager is involved in _____ planning.

A)strategic
B)hands-on
C)functional
D)operational
E)procedural

Question 27

Reader's Digest Association, Inc., has published Reader's Digest magazine for over 80 years, and many believe the publication is dated and can no longer attract many readers.They believe _____ plans are needed to revamp the magazine's content, editorial staff, and readership.

A)tactical
B)operational
C)supervisory
D)strategic
E)functional

Question 28

A _____ is a formal document that states an organization's purpose and reason for existing and describes its basic philosophy.

A)corporate manifesto
B)mission statement
C)vision
D)company proclamation
E)principle of existence

Question 29

The _____ of the Booth Western Art Museum reads, "The Booth Western Art Museum will educate, entertain, and inspire a diverse audience by creating a place where people feel welcome, find meaning and value, and delight in exploring the uniqueness of Western American art and culture."

A)corporate manifesto
B)mission statement
C)contingency goal
D)company proclamation
E)principle of existence

Question 30

Which of the following is NOT one of the four functions of management?

A)Planning
B)Controlling
C)Organizing
D)Budgeting
E)Leadership

Question 31

Crisis, both internal and external, do not affect well-managed organizations.

Question 32

A manager's ability to operate in diverse cultural environments depends primarily on his or her human relations skills.

Question 33

The world's largest bank.Deutsche Bank set as its objective to make its name more recognizable in the United States.The success of its decision to sponsor a PGA golf tournament to accomplish this organizational objective will ultimately depend on which management function?

A)Planning
B)Controlling
C)Organizing
D)Communicating
E)Leadership

Question 34

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

A)Functional coordination
B)Strategic planning
C)Tactical planning
D)Motivation
E)Management

Question 35

According to the _____ of the New Mexico Nurses Association, the organization "is committed to advocating for all licensed nurses, promoting lifelong learning, and improving health care for all people."

A)corporate manifesto
B)mission statement
C)contingency goal
D)company proclamation
E)principle of existence

Question 36

The world's largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years.The implementation of this long-range plan would require _____ planning.

A)functional
B)tactical
C)procedural
D)supervisory
E)autocratic

Question 37

After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million.Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.

A)functional
B)tactical
C)procedural
D)supervisory
E)autocratic

Question 38

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.The development, maintenance, and allocation of resources to achieve its goal will require:

A)processing
B)organizing
C)leadership
D)planning
E)controlling

Question 39

The proliferation of information technology no longer has any effect on today's managers.

Question 40

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.

A)Tactical
B)Strategic
C)Operational
D)Supervisory
E)Functional

Question 41

Middle managers usually:

A)act as representatives to other firms
B)set overall goals and objectives
C)manage the employees on the assembly line
D)carry out plans and policies of top management
E)act as figureheads for the company

Question 42

Two co-workers at Nortel came up with an idea for renting software over the Internet.Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product.The establishment of a new company and assigning the employees in the division the task of making an idea a reality requires which management function?

A)Organizing
B)Controlling
C)Communicating
D)Planning
E)Leadership

Question 43

Victorinox is the name of the company that manufactures Swiss army knives.As a result of new regulations governing what passengers could carry with them on airplane trips, the company has lost 30 percent of its business.In other companies, this might have led to business failure, but because Victorinox had _____ plans, it was able to continue to operate profitably.

A)contingency
B)hierarchical
C)functionally-oriented
D)supply-demand
E)programmed

Question 44

Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers.He coordinates with other plant managers and manages lower-level managers.Kwillen is a(n) _____ manager.

A)functional
B)coordination
C)supervisory
D)middle
E)operational

Question 45

Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum.He makes the work assignments, determines work schedules, and makes sure the museum uses all of its volunteer staff efficiently.Jager is a _____ manager.

A)functional
B)coordination
C)supervisory
D)top
E)strategic

Question 46

The lowest level of management, which usually has the most people to manage, is called _____ management.

A)top
B)middle
C)strategic
D)supervisory
E)functional

Question 47

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.In terms of the managerial hierarchy, its president Antonino Aquino is in _____ management.

A)functional
B)coordination
C)supervisory
D)middle
E)top

Question 48

Leadership is:

A)measuring performance against standards
B)monitoring goals
C)guiding others to achieve specific goals
D)departmentalizing work segments
E)developing a budget

Question 49

A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers.

A)contingency
B)hierarchical
C)functionally-oriented
D)supply-demand
E)nonprogrammed

Question 50

_____ managers are the managers concerned with implementing the plans and policies of top managers and supervising lower-level managers.

A)Functional
B)Middle
C)Coordinating
D)Supervisory
E)Operational

Question 51

_____ is the process of guiding and motivating others toward the achievement of organizational goals.

A)Leadership
B)Communications
C)Power
D)Influence
E)Management

Question 52

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.Its primary challenge will be the management function of ____ because it needs to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently.

A)organizing
B)controlling
C)communicating
D)planning
E)leadership

Question 53

The Austrian-company Wienerberger is the world's largest brickmaker.It had to use the management function of _____ when it integrated the employees and manufacturing facilities that it gained from a merger with a brickmaking company in Great Britain.

A)planning
B)controlling
C)directing
D)communicating
E)organizing

Question 54

_____ provides the structure of people, positions, departments, and activities within which the company objectives can be accomplished.

A)Leadership
B)Communicating
C)Organizing
D)Planning
E)Controlling

Question 55

Most firms have three distinguishable levels of management.They are:

A)low, middle, and chief
B)functional, middle, and staff
C)supervisory, middle, and top
D)operational, supervisory, and top
E)functional, operational, and strategic

Question 56

_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans.

A)Leadership
B)Organizing
C)Communicating
D)Planning
E)Controlling

Question 57

Top management usually performs all of the following tasks EXCEPT:

A)establish long-range plans
B)formulate basic policies of operation
C)direct workers on the assembly line
D)develop strategic plans
E)review new product development

Question 58

Pele Arnaz is a plant foreman for a generator manufacturer.He spends his day carrying out operational plans for the ongoing daily activities of the plant.Arnaz is a _____ manager.

A)functional
B)coordination
C)supervisory
D)middle
E)strategic

Question 59

Spring Airlines is a start-up business in China.It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.

A)organizing
B)controlling
C)communicating
D)planning
E)leadership

Question 60

A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management.

A)functional
B)supervisory
C)top
D)middle
E)operational

Question 61

Two co-workers at Nortel came up with an idea for renting software over the Internet.Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product.The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.

A)coercive
B)conceptual
C)referent
D)legitimate
E)influential

Question 62

Steve Miller, group managing director of the Royal Dutch/ Shell Group of Companies, uses what has been labeled as "grassroots leadership." He devotes more than 50 percent of his work time to getting input from the company's front-line employees.By listening to their suggestions, the company has increased its productivity and placed an emphasis on quality.His leadership style is:

A)autocratic
B)multi-dimensional
C)reactive
D)participative
E)defensive

Question 63

In order to attract younger customers to the Lacoste brand of clothing, CEO Robert Siegel made all of the major decisions in product planning, distribution, and promotion.He asked for no input from his employees.Siegel used a(n) _____ style to increase Lacoste's sales.

A)one-directional
B)autocratic
C)consultative
D)closed-door
E)self-centered

Question 64

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns.He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote.Villanova is an example of which style of democratic leader?

A)Open-door
B)Consensual
C)Laissez-faire
D)Participative
E)Empowering

Question 65

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns.He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote.His style of leadership is called:

A)autocratic
B)semi-autocratic
C)democratic (participative)
D)consultative
E)open-door

Question 66

Stuart McFarland is sales manager for a hotel.His job entails leading, motivating, and communicating with employees.McFarland's main management activity is:

A)organizing
B)controlling
C)communicating
D)planning
E)leadership

Question 67

Jack Welch, former CEO of General Electric, was known by his employees as "Bloody Jack" because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals.Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.

A)controlled
B)coordinating
C)coercive
D)conceptual
E)innate

Question 68

The relatively consistent pattern of behavior that characterizes a leader is called his or her _____ style.

A)decision
B)leadership
C)strategic
D)functional
E)conceptual

Question 69

When your boss gives you a raise, he or she is using _____ power.

A)legitimate
B)controlling
C)referent
D)reward
E)expert

Question 70

Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them.Instead, passengers must buy the food sold on the plane.The stewardesses have been given _____ power to deal with passengers who won't obey the rules.

A)influential
B)referent
C)reward
D)legitimate
E)coercive

Question 71

The CEO of Whole Foods Markets is John Mackey.It has a set of quirky management rules that makes Whole Foods an odd but effective workplace.Every store is divided into about eight functional teams: An employee is hired provisionally to a store team.After four weeks of work, the team votes whether to hire him or her; a two-thirds yes vote is necessary to join the staff permanently.Which leadership style appears to be used by Whole Foods?

A)Autocratic
B)Multi-dimensional
C)Reactive
D)Democratic (participative)
E)Defensive

Question 72

The three types of participative leaders are:

A)semi-autocratic leaders, autocratic leaders, and empowering leaders
B)consensual leaders, democratic leaders, and consultative leaders
C)consensual leaders, and autocratic leaders and participative leaders
D)empathetic leaders, empowering leaders and laissez-faire leaders
E)empowering leaders, global leaders, and consultative leaders

Question 73

Hassan Nasrallah, the leader of Hizbullah: grew up very poor but very smart, and although he wears the robes of a minor Shiite cleric, he is a world-class politician.He has been called the most charismatic figure in the Muslim world.Nasrallah exerts _____ power over his followers.

A)controlled
B)coordinating
C)referent
D)legitimate
E)innate

Question 74

Asan Linhoud has a major decision to make regarding whether to create a new sales territory or simply add customers to existing territories.He asks for suggestions from his sales reps but will make his own decision.This style of leadership is called:

A)consultative
B)open-door
C)participative
D)group-centered
E)democratic

Question 75

Medical diagnostic equipment specialist Georgiana Rutland was asked to attend a medical conference in which the attendees discussed new uses for laser technology in diagnosing certain types of cancer.Rutland exerted considerable influence over the decisions to adopt the laser technology because of her _____ power.

A)expert
B)legitimate
C)referent
D)controlling
E)coercive

Question 76

Among managers there are three distinctive leadership styles.They are:

A)autocratic, open-door, and democratic
B)competitive, autocratic, and group-centered
C)committee, open-door, and closed-door
D)autocratic, participative, and free-rein
E)free-rein, democratic, and group-centered

Question 77

Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise.Managers who use this style of decision making exhibit the _____ style of leadership.

A)consultative
B)one dimensional
C)closed-door
D)laissez-faire
E)autocratic

Question 78

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently.Manila Water sought to boost employee morale by linking pay to performance.In other words, management has used its _____ power to improve employee productivity.

A)influential
B)referent
C)reward
D)legitimate
E)coercive

Question 79

Andy Pearson ran PepsiCo Inc.for nearly 15 years, driving revenues from $1 billion to $8 billion.In 1980, Fortune named him one of the 10 toughest bosses in the United States.Pearson was singled out for the relentless demands that he put on his people.As one employee put it, Pearson's talents were often "brutally abrasive." Every year, without hesitation, he fired the least productive 10% to 20% of his workforce.Pearson used a(n) _____ leadership style.

A)autocratic
B)multi-dimensional
C)reactive
D)democratic
E)defensive

Question 80

Which of the following is NOT one of the five key types of power?

A)Reward
B)Expert
C)Referent
D)Legitimate
E)Influential