Deck 16: Total Quality Management

Question 1

If a manufacturer was filling bottles and wanted to check the process to ensure the proper fill levels, average samples could best be plotted on a:

A) cause- and- effect diagram
B) run chart
C) checksheet
D) flowchart

Answer 1

B

Question 2

Why is management commitment so important to the success of TQM programs?

Answer 2

If senior management is not committed and involved, then TQM will fail. These managers must start the process and should be the first to be educated in the TQM philosophy and concepts. They establish core values that help define the culture fo the organization.

Question 3

A worn tool or guide that has moved will show up on the:

A) control chart for ranges
B) control chart for averages
C) both A and B
D) neither A nor B

Answer 3

B

Question 4

The specification for the weight of a chemical in a compound is 10 +/- .05 grams. If the standard deviation of the weighing scales is 0.02, is the process considered capable?

Question 5

The specification for the length of a shaft is 12 inches +/- .001 inch. If the process standard deviation is .00033, approximately what percentage of the shafts will be within tolerance?

Question 6

What is perceived quality an why is it important?

Question 7

A control chart for________ tracks the critical characteristics) of a frequency distribution.

A) averages and control limits
B) ranges
C) averages
D) averages and ranges

Question 8

________are histograms ranked from highest to lowest.

A) Pareto Charts
B) Checksheets
C) Process flowcharts
D) Cause- and- Effect Diagrams

Question 9

The probability of accepting a bad lot is called the________ risk.

A) Pareto
B) Acceptance
C) producer's
D) consumer's

Question 10

The specification for the diameter of a hole is .75 inch +/- .015 inch. The standard derivation of the drill
press is .0035. What is the Cpk when the process is centered on 0.75. Is the process capable?

Question 11

If the capability index is greater than________ , the process is capable of producing 99.7% of parts within tolerance and is said to be capable.

A) 2.0
B) 1.0
C) 3.4
D) 1.5

Question 12

The philosophy of the Cpk index is that if the process distribution is well within specification on the ________side, then it is sure to be acceptable for the other specification limit.

A) best case
B) worst- case
C) both A and B
D) neither A nor B

Question 13

Define and discuss empowerment.

Question 14

The specification for the diameter of a hole is .75 inch +/- .015 inch. The standard derivation of the drill press is .0035. Using Cp, calculate whether the process is capable.

Question 15

Benchmarking is:

A) a method to compare organizational performance to others
B) used to improve an organization
C) a way to find out how other organizations achieve superior performance levels
D) all of the above

Question 16

The specification for the thickness of a pet collar is .5 inch +/- .05 inches. THe standard deviation of the weaving machine making the collar is .015. Using Cp, calculate whether the process is capable or not.

Question 17

What is 100% inspection and when is it used?

Question 18

Six sigma methods originated at:

A) Honda
B) Toyota
C) Motorola
D) Ford

Question 19

Discuss the relationship between JIT, and TQM.

Question 20

JIT and TQM are:

A) ineffective at improving customer service
B) mutually reinforcing
C) competing philosophies
D) never used together in organizations

Question 21

Six sigma is defined as a defect rate of 3.4 parts per thousand.

Question 22

An attribute refers to quality characters that either conform to specifications or do not.

Question 23

The producer's risk is the probability of accepting a bad lot.

Question 24

The process capability index combines the process spread the the tolerance into two indices.

Question 25

Process control attempts to increase the production of excessive defects by showing that when the probability is higher, there is an assignable cause for variation.

Question 26

Control limits are set so that there is a 99.7% probability that if the process is in control, the sample value will fall within the control limits.

Question 27

Cause- and- effect diagrams are used to plot out all the potential causes for an identified problem or effect.

Question 28

QFD is a decision- making technique used in the development of new products or the improvement of existing products which helps ensure that the wants, needs, and expectations of the consumer are reflected in a company's designs.

Question 29

The International Organization for Standardization was established in 2000.

Question 30

Human error is estimated to be as high at 50% when performing long- term repetitive testing.