Deck 3: Non-verbal Communication: Meanings Without Words

Question 1

The idea that you can become a successful sales manager by understanding the secret 'codes' of non-verbal behaviour is an example of which of the following myths?

A) The 'isolation myth'.
B) The 'key to success myth'.
C) The 'single meaning myth'.
D) The 'territoriality myth'.

Answer 1

B

Question 2

Which of the following is an example of paralanguage?

A) Pointing at the desk.
B) Moving chairs in a room to increase chances of useful communication.
C) Saying one word in a sentence louder than others.
D) Patting a friend on the back when he does a good job.
E) Speaking in a foreign language.

Answer 2

C

Question 3

When people are trying to figure out whether you are comfortable with what you are saying,they are most likely to consider your:

A) facial expression.
B) clothes.
C) movement.
D) eye contact.
E) wealth.

Answer 3

D

Question 4

Pounding your fist while saying,'We must try harder,' is an example of using non-verbal communication as:

A) a way of showing direction.
B) a means of reinforcement.
C) a way to regulate conversation.
D) a tension reliever.
E) a symbol system.

Question 5

Shrugging your shoulders when you are not sure is an example of using non-verbal communication to:

A) substitute for words.
B) emphasise a point.
C) regulate conversation.
D) relieve tension.
E) None of the above are true.

Question 6

A person's facial expressions:

A) play a reduced role when one experiences an emotional reaction.
B) are easiest to read when they give no cues to one's thoughts.
C) are likely to reveal one's thoughts or feelings.
D) are not related to the intensity of one's ideas and feelings.
E) are easy to mask.

Question 7

The four dimensions of image are:

A)credibility,authority,interpersonal attractiveness,dominance.
B)credibility,likeability,interpersonal attractiveness,dominance.
C)credibility,appeal,interpersonal attractiveness,competence.
D)credibility,hygiene,interpersonal attractiveness,competence.
E)credibility,friendliness,interpersonal attractiveness,hair colour.

Question 8

The sound of your voice is called:

A) kinesics.
B) paralanguage.
C) proxemics.
D) body language.
E) bullying.

Question 9

In interviews,negative non-verbal cues include:

A) leaning forward when smiling.
B) being relaxed and friendly in manner.
C) speaking loudly at length,and giving full details.
D) addressing your answers only to the chairperson of the panel.
E) looking away from the questioner when answering.

Question 10

In an interview,your credibility may be enhanced by:

A) maintaining a high level of eye contact without staring.
B) speaking loudly so that everyone in the room notices you.
C) smiling throughout the interview.
D) wearing your best clothes.
E) trying to minimise your non-verbal communication behaviour in case you convey the wrong impression.

Question 11

When a stranger moves within half an arm's length and asks,'Do you know what time it is?',our backing-off is a sign that he has invaded our:

A) intimate distance.
B) personal distance.
C) social distance.
D) public distance.
E) territory.

Question 12

By 'impression management',we mean:

A) setting out to manipulate friends and relations.
B) getting rid of personal habits that irritate other people.
C) leaving people with a fair and positive idea of your character and personality.
D) using non-verbal communication to contradict the force of what you say.
E) using non-verbal communication to intimidate your guests.

Question 13

Studies show that when people are talking:

A) the speaker looks more at the listener.
B) the listener looks more at the speaker.
C) both the speaker and the listener make the same amount of eye contact.
D) they tend to stare at each other.
E) There is no consistency about data related to eye contact.

Question 14

If I say,'You are very welcome',but look nervously at my watch,my non-verbal communication conveys:

A) reinforcement.
B) substitution.
C) contradiction.
D) irrelevance.
E) hypocrisy.

Question 15

When the interviewee began to discuss her experience,the interviewer leaned forward to show interest.This movement is best described as a change in:

A) gesture.
B) expression.
C) posture.
D) positioning.
E) mood.

Question 16

Which of the following is NOT an example of the interpersonal functions of 'eye behaviour'?

A)Eye behaviour helps to show attentiveness,interest and arousal.
B)Eye behaviour helps to initiate and sustain relationships.
C)Eye behaviour helps reading skills.
D)Eye behaviour helps to communicate emotion.
E)Eye behaviour helps to define power and status relationships.

Question 17

Jill is given some advice on vocal cues.Which one of the following pieces of advice should Jill disregard?

A)'Try to eliminate "ums" and "ahs" from your speech.'
B)'Try not to speak too fast.'
C)'Try to pronounce your words properly'
D)'Try not to vary your pitch and tone while speaking.'
E)'Try not to leave long periods of time before responding to a question.'

Question 18

Mehrabian lists three dimensions of implicit non-verbal communication between people.These are: cues used to communicate pleasure-displeasure; cues used to communicate arousal-non-arousal; and cues used to communicate dominance or submissiveness.Which of the following statements matches each type of cue?

A)Stacey didn't dare meet Mona's eyes.
B)Margaret's teenage son stared blankly into the distance as she lectured him on the merits of completing his homework on time.
C)Alison beamed with a big smile when she saw Todd.

Question 19

When we are territorial,we are likely to:

A) be concerned with informal space.
B) stake out ownership over some area.
C) be concerned with interpersonal distance.
D) strive for cleanliness of public space.
E) jealously guard members of our family.