Deck 2: Strategy,Organization Design,and Effectiveness

Question 1

Which of the following describes an organization's shared values and beliefs and its reason for being?

A)Strategy
B)The mission
C)Policy
D)Procedure

Answer 1

B
Explanation:The mission describes an organization's shared values and beliefs and its reason for being.

Question 2

_____ and mission statements describe a value system for an organization and set an overall purpose and vision.

A)Profitability goals
B)Official goals
C)Operational goals
D)Productivity goals

Answer 2

B
Explanation:Official goals and mission statements describe a value system for an organization and set an overall purpose and vision; operating goals represent the primary tasks of an organization.

Question 3

_____ means that all the organization's energies and resources are directed toward a focused,unifying,and compelling overall goal.

A)Strategic intent
B)The resource-based approach
C)Coalitional management
D)The stakeholder approach

Answer 3

A
Explanation:Strategic intent means that all an organization's energies and resources are directed toward a focused,unifying,and compelling overall goal.

Question 4

_____ pertain to internal flexibility and readiness to adapt to unexpected changes in the environment.

A)Market goals
B)Profitability goals
C)Innovation goals
D)Productivity goals

Question 5

A _____ is a plan for interacting with the competitive environment to achieve organizational goals.

A)vision statement
B)mission statement
C)policy
D)strategy

Question 6

A company's _____ refers to something an organization does especially well in comparison to its competitors.

A)strategic intent
B)mission statement
C)core competence
D)balanced scorecard

Question 7

According to Miles and Snow's strategy typology,the ____ tries to maintain a stable business while innovating on the periphery.

A)reactor strategy
B)prospector strategy
C)analyzer strategy
D)defender strategy

Question 8

Organizational _____ is the degree to which an organization realizes its goals.

A)efficiency
B)adaptability
C)productivity
D)effectiveness

Question 9

_____ refers to what sets an organization apart from others and provides it with a distinctive edge for meeting customer or client needs in the marketplace.

A)Operational plan
B)A social construct
C)The mission statement
D)Competitive advantage

Question 10

According to Miles and Snow's strategy typology,the ____ is concerned with stability or retrenchment.

A)defender strategy
B)prospector strategy
C)differentiation strategy
D)innovation strategy

Question 11

_____ describe specific measurable outcomes and are often concerned with the short run.

A)Official goals
B)Visionary goals
C)Strategic goals
D)Operating goals

Question 12

In the context of Porter's strategy model,a(n)____ can reduce rivalry with competitors and fight off the threat of substitute products because customers are loyal to a company's brand.

A)low-cost leadership strategy
B)consolidative strategy
C)integration strategy
D)differentiation strategy

Question 13

The overall goal for an organization is also called the:

A)operating goal.
B)decision guideline.
C)mission.
D)strategy.

Question 14

In Miles and Snow's strategy typology,the prospector strategy:

A)attempts to maintain a stable business environment by finding a middle ground between stability and innovation.
B)most closely resembles Porter's low-cost leadership strategy.
C)responds to environmental threats in an ad hoc fashion without revealing a clear strategy.
D)seeks innovation or risk taking and is therefore best suited to a dynamic environment.

Question 15

A _____ represents a result or end point toward which organizational efforts are directed.

A)goal
B)strategy
C)resource
D)structure

Question 16

_____ involves building an alliance of people who support a manager's goals and can influence other people to accept and work toward them.

A)Directive management
B)Coalitional management
C)Severance management
D)Division management

Question 17

In the context of Porter's strategy model,a(n)____ is concerned primarily with stability rather than taking risks or seeking new opportunities for innovation and growth.

A)prospector strategy
B)low-cost leadership strategy
C)differentiation strategy
D)innovation strategy

Question 18

Which of the following is an internal factor that is examined by top management to study an organization's effectiveness?

A)Opportunities
B)Weaknesses
C)Uncertainty
D)Resource availability

Question 19

Which of the following operating goals pertains to the acquisition of needed material and capital from the environment?

A)Resource goals
B)Performance goals
C)Market goals
D)Productivity goals

Question 20

_____ pertains to the training,promotion,safety,and growth of individuals working in an organization.

A)Market share
B)Innovation
C)Industrial expansion
D)Employee development

Question 21

In the context of the competing values model,the primary outcome of the ____ is a stable organizational setting that maintains itself in an orderly way.

A)rational goal emphasis
B)open systems emphasis
C)internal process emphasis
D)human relations emphasis

Question 22

In the context of Porter's strategy model,managers take a more organic,learning approach to organization design with a low-cost leadership strategy.

Question 23

The _____ tries to balance a concern with various parts of an organization rather than focusing on one part.

A)internal process model
B)rational goal model
C)open systems model
D)competing values model

Question 24

The overall aim of strategic intent is to help an organization achieve a sustainable competitive advantage.

Question 25

For nonprofit organizations,resource goals might include recruiting dedicated volunteers and expanding the organization's funding base.

Question 26

The resource-based approach to effectiveness emphasizes the:

A)sales targets of an organization.
B)output of an organization.
C)achievement of profitability.
D)input into an organization.

Question 27

When using the goal approach to effectiveness,it is best to use ____ goals.

A)official
B)operating
C)strategic
D)visionary

Question 28

The two value dimensions of the competing values model are the:

A)internal and external environment of an organization.
B)low-cost leadership and differentiation strategies.
C)focus and structure of an organization.
D)productivity strategies of an organization.

Question 29

The ____ to organizational effectiveness is concerned with the output side and whether an organization achieves its goals in terms of desired levels of output.

A)goal approach
B)resource-based approach
C)analytical approach
D)internal process approach

Question 30

Assessing an organization's strengths,weaknesses,opportunities,and threats is the first step for any business to achieve its purpose.

Question 31

In the context of the competing values model,a combination of external focus and flexible structure leads to a(n)_____ where management's primary goals are growth and resource acquisition.

A)rational goal emphasis
B)open systems emphasis
C)internal process emphasis
D)human relations emphasis

Question 32

Operating goals provide direction for day-to-day decisions and activities within departments in an organization.

Question 33

Organizational effectiveness is a _____,meaning that it is created and defined by an individual or group rather than existing independently in the external world.

A)strategic intent
B)core competence
C)competitive advantage
D)social construct

Question 34

In the context of Porter's strategy model,a differentiation strategy usually targets customers who are particularly concerned with price.

Question 35

According to Miles and Snow's strategy typology,the prospector strategy is concerned with stability or even retrenchment.

Question 36

Which of the following approaches is most likely to be used when one is measuring work climate,group loyalty,and worker-management communication as measures of effectiveness?

A)Quality control approach
B)External process approach
C)Internal process approach
D)Stakeholder approach

Question 37

Growth and output volume are examples of overall performance goals.

Question 38

Jason is employed at Cloover Inc.At Cloover Inc.,management's primary goals are increasing the ratio of output to input,using the resources used to produce a unit of output efficiently,and generating more revenue than the expenses.Cloover Inc.'s management values are represented by _____.

A)the rational goal emphasis
B)the open systems emphasis
C)the internal process emphasis
D)the human relations emphasis

Question 39

Innovation and change goals have little importance,even though they initially cause a large increase in profits.

Question 40

The direction-setting process typically begins with the administration and execution of the strategic plan.

Question 41

According to Miles and Snow's strategy typology,the prospector strategy is suited for an environment where efficiency is more important than creativity.

Question 42

In the context of the competing values model,the internal process emphasis is more concerned with human resources than with other internal processes that lead to efficiency.

Question 43

According to Miles and Snow's strategy typology,the defender strategy neither innovates nor seeks to grow.

Question 44

Briefly explain an organization's mission.

Question 45

Organizational efficiency is the amount of resources used to produce a unit of output.

Question 46

Organizational effectiveness is created and defined by existing independently in the external world.

Question 47

Quebecor Printing is a commercial printing company that is expanding,acquiring ailing printing companies,and moving into international markets.They have completed more than 100 mergers and buyouts since 1972 and have focused on customized service by using "selective binding" to print.Apply strategies from Porter's model to make Quebecor Printing's business more profitable.

Question 48

In the context of the competing values model,the flexibility dimension reflects a management value for efficiency and top-down control.

Question 49

According to Miles and Snow's strategy typology,top management has defined a long-range plan or given the organization an explicit mission or goal with a reactor strategy.

Question 50

In the context of the competing values model,the rational goal emphasis represents management values of structural control and external focus.

Question 51

Briefly explain operating goals.List the various operating goals in an organization.

Question 52

In the context of the competing values model,the internal focus of an organization represents an emphasis on the well-being of the organization itself with respect to the environment.

Question 53

In the context of the competing values model,the resource-based approach looks at the input side of the transformation process.

Question 54

According to Miles and Snow's strategy typology,managers have left the organization with no direction and no clear approach to design with a reactor strategy.

Question 55

Explain the role of top management in an organization and why it is important.

Question 56

Explain a hybrid organization with examples.

Question 57

In the context of the competing values model,the stability dimension reflects a management value for learning and change.

Question 58

In the context of the competing values model,the internal process approach considers external factors while measuring an organization's health and efficiency.

Question 59

In the context of the competing values model,the external focus reflects a management concern for the well-being and efficiency of employees.

Question 60

According to Miles and Snow's strategy typology,the defender strategy can be successful when an organization exists in a declining industry or a stable environment.

Question 61

Describe the goal approach to measure effectiveness.

Question 62

Explain the resource-based approach to measure effectiveness.List the various indicators that can be tracked with the resource-based approach.

Question 63

Write a brief note on the internal process approach.

Question 64

Describe Miles and Snow's strategy typology.

Question 65

In the context of the competing values model,explain the four approaches to effectiveness values.