Deck 10: Organizational Culture and Ethical Values

Question 1

Which of the following refers to how an organization meets goals and deals with outsiders?

A)External adaptation
B)Conscious capitalism
C)Internal integration
D)Mission culture

Answer 1

A
Explanation:External adaptation refers to how an organization meets goals and deals with outsiders.

Question 2

Which of the following types of organizations is best suited to the mission culture?

A)One that is concerned with the involvement and participation of the organization's members
B)One that is concerned with the rapidly changing expectations from the external environment
C)One that is concerned with serving specific customers in the external environment but without the need for rapid change
D)One that is concerned with the internal operations and a consistency orientation for a stable environment

Answer 2

C
Explanation:An organization concerned with serving specific customers in the external environment,but without the need for rapid change,is suited to the mission culture.

Question 3

Which of the following is true of constructive cultures?

A)Constructive cultures encourage rigidity and stability.
B)In constructive cultures, managers are concerned with customers, employees, and internal processes.
C)In constructive cultures, managers are more concerned about themselves or their own special projects.
D)Constructive cultures discourage adaptation to the external environment.

Answer 3

B
Explanation:In constructive cultures,managers are concerned with customers and employees,as well as with the internal processes and procedures that bring about useful change.

Question 4

Which of the following is the main focus of the clan culture?

A)The involvement and participation of the organization's members
B)The external environment and customer needs
C)A consistency orientation for a stable environment
D)A clear vision of the organization's purpose

Question 5

Which of the following is not one of the four categories of culture?

A)Clan
B)Flexibility
C)Mission
D)Adaptability

Question 6

_____ refers to the quality of interactions among people and whether they share a common perspective.

A)Social capital
B)Interpersonal skill
C)Mission culture
D)Clan culture

Question 7

Most managers are shifting away from bureaucratic cultures because of a need for:

A)greater flexibility.
B)better decision-making techniques.
C)easier communication channels.
D)reducing employee participation.

Question 8

The degree of agreement among members of an organization about the importance of specific values is referred to as:

A)bureaucratic culture.
B)culture strength.
C)internal integration.
D)social responsibility.

Question 9

_____ develop to reflect the common problems,goals,and experiences that members of a team,department,or other unit share.

A)Legends
B)Rites
C)Subcultures
D)Clan cultures

Question 10

Which of the following does the mission culture emphasize?

A)The involvement and participation of the organization's members
B)The rapidly changing expectations from the external environment
C)A consistency orientation for a stable environment
D)A clear vision of the organization's purpose

Question 11

Korston Inc.,a software development firm,makes its new hires walk a marathon across the city of Cidville in order to demonstrate the determination of the employees.After the marathon,they are made to recount their experiences and describe how this event has motivated them to work hard.This scenario illustrates a _____.

A)rite of passage
B)mission culture
C)clan culture
D)rite of renewal

Question 12

Which of the following rites in an organization creates common bonds and good feelings among employees and increases commitment to the organization?

A)Rite of renewal
B)Rite of degradation
C)Rite of integration
D)Rite of enhancement

Question 13

Which of the following is not true of managers in non-constructive cultures?

A)They tend to be isolated and bureaucratic.
B)They care deeply about stakeholders.
C)They are comfortable with the status quo.
D)They care mainly about themselves.

Question 14

Which of the following rites in an organization facilitates the transition of employees into new social roles?

A)Rite of passage
B)Rite of renewal
C)Rite of enhancement
D)Rite of degradation

Question 15

The _____ is characterized by strategic focus on the external environment through flexibility and change to meet customer needs.

A)adaptability culture
B)mission culture
C)clan culture
D)bureaucratic culture

Question 16

Ringmart is a fast-food joint that has a motto "Fast food,fast delivery".This is an example of a _____.

A)legend
B)myth
C)story
D)saying

Question 17

Which of the following is true of organizational culture?

A)It is initially expressed by the low-level managers.
B)It cannot help an organization adapt to the external environment.
C)It provides people with a sense of identity.
D)It is invariant with time and change in leadership.

Question 18

Which of the following is a critical function of cultures?

A)To help organizations adapt to the external environment
B)To enforce the policies of the organization in the work environment
C)To project a positive image to competitors
D)To enable the members to work independently

Question 19

Which of the following is the purpose of holding rites and ceremonies in an organization?

A)To help the growth of sales and improve the profit margin
B)To ensure the abolition of competitors
C)To provide employees with moral guidance
D)To provide dramatic examples of what a company values

Question 20

Which of the following is a reason for some stories to be considered as legends?

A)The events are historic and may have been embellished with fictional details.
B)They encapsulate key cultural values in the form of mottos or mantras.
C)The content of the stories is relevant and accurately based on true events.
D)They are rumors circulated in organizations to mislead competitors.

Question 21

_____ involves employee disclosure of illegal,immoral,or illegitimate practices on the part of the organization.

A)External adaptation
B)Conscious capitalism
C)Organizational disclosure
D)Whistle-blowing

Question 22

Legends are accurate representations of true events.

Question 23

The _____ arises from a set of codified principles and regulations that describe how people are required to act,that are generally accepted in society,and that are enforceable in the courts.

A)code of ethics
B)rule of law
C)code of conduct
D)rule of thumb

Question 24

In an organization that follows the mission culture,bonuses and promotions are based on seniority rather than performance.

Question 25

In the context of corporate culture,internal integration means that members develop a collective identity and know how to work together effectively.

Question 26

Sayings are mottoes or mantras that encapsulate key cultural values.

Question 27

In a mission culture,managers shape behavior by envisioning and communicating a desired future state for the organization.

Question 28

Among the following leaders,who heads the ethics department in an organization?

A)The director of the organization
B)A compliance officer
C)The vice-president of the organization
D)A correctional officer

Question 29

Culture is a set of written rules and norms to guide an organization.

Question 30

Most Internet-based companies use the adaptability type of culture.

Question 31

Physical symbols are avoided in organizations because they focus on all items in general rather than a specific item.

Question 32

A(n)_____ arises in a situation concerning right and wrong where values are in conflict.

A)culture problem
B)legal issue
C)cultural quandary
D)ethical dilemma

Question 33

Which of the following is true of an ethics committee?

A)It is presided over by employees at the lower level of the organizational hierarchy.
B)It sets ethical objectives that are common across all organizations in a particular industry.
C)It comprises experts from outside the organization who oversee company ethics and set objectives.
D)It provides rulings on ethical issues and assumes responsibility for disciplining wrongdoers.

Question 34

Which of the following is a characteristic of values-based leaders?

A)They put effort into maintaining positive interpersonal relationships.
B)They punish the subordinates for their mistakes and failures.
C)They are consistently ethical in their public lives but unethical in their private lives.
D)They put company interests above ethics.

Question 35

Ronald is an accountant at Bradmink Corporation.He has come to know that his company has been embezzling large sums of money from its clients.Ronald then informs the authorities of his company's illegal activities.This scenario illustrates _____.

A)external adaptation
B)conscious capitalism
C)organizational disclosure
D)whistle-blowing

Question 36

Symbols are narratives based on true events that are frequently shared among organizational employees and told to new employees to inform them about an organization.

Question 37

_____ is an extension of the idea of managerial ethics and refers to management's obligation to make choices and take action so that the organization contributes to the welfare and interest of all organizational stakeholders.

A)Culture strength
B)Value-based leadership
C)Corporate social responsibility
D)External adaptation

Question 38

Most ethics offices have confidential _____ that employees can use to seek guidance as well as report questionable behavior.

A)ethics hotlines
B)grievance forums
C)ethics courts
D)grievance boards

Question 39

The visible artifacts and behaviors can be used by managers to shape company values and to strengthen the desired corporate culture.

Question 40

_____ refers to organizational policies and practices that both enhance the economic success of a company and advance the economic and social conditions of the communities in which the company operates.

A)Conscious capitalism
B)Internal integration
C)Ethics hotline
D)Bureaucratic culture

Question 41

Discuss how stories and sayings are used as tools used to shape an organization's culture.

Question 42

Identify the various dimensions of cultures in an organization.

Question 43

Explain social capital and its benefits to an organization.

Question 44

Describe the two levels of organizational culture.

Question 45

Values-based leaders accept others' mistakes and failures and are never condescending.

Question 46

In large organizations,culture is always uniform throughout the organization.

Question 47

When organizations are successful,the values,ideas,and practices that helped attain success become institutionalized.

Question 48

The bureaucratic culture supports a methodical approach to doing business.

Question 49

Conscious capitalism diminishes the economic success of a company.

Question 50

Companies that favor fast growth and short-term profits over ethics are generally more successful in the long run.

Question 51

A code of ethics is a formal statement of the company's values concerning ethics and social responsibility.

Question 52

Ethical standards for the most part apply to behavior not covered by the law.

Question 53

In successful organizations,culture becomes set and therefore does not require adaptation to the environment.

Question 54

Ethics departments in organizations are headed by a legislator who is common for all organizations in a particular industry.

Question 55

Issuing an authoritative directive can impact an organization's value system in a great manner.

Question 56

Compare the organizations that have constructive cultures with those that have non-constructive cultures.

Question 57

Organizations can view whistle-blowing as a benefit to the company.

Question 58

An ethics committee is a cross-functional group of executives who oversee company ethics.

Question 59

The bureaucratic culture is characterized by high personal involvement and low levels of consistency,conformity,and collaboration among members.

Question 60

Whistle-blowing involves employee's involvement in illegal,immoral,or illegitimate practices on behalf of the organization.

Question 61

Explain the importance of corporate social responsibility in an organization.

Question 62

Explain the relationship between ethical standards and legal requirements.

Question 63

Explain why it is required by an organization to protect whistle-blowers.

Question 64

Describe the ethical challenges faced by organizations operating globally.

Question 65

Explain the importance of having a code of ethics in an organization.