Deck 9: Six-Sigma Quality

Question 1

Kaizen is a term used when perfect quality levels have been attained.

Answer 1

False

Question 2

An operational goal of total quality management is the careful design of the product or service.

Answer 2

True

Question 3

One of the tools of a quality control department that is used in a TQM program is process sampling.

Answer 3

False

Question 4

A quality guru named Philip Crosby defined quality as conformance to requirements.

Question 5

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Question 6

One SPC tool used in total quality management is the run chart.

Question 7

Conformance quality is a strategic decision for a firm.

Question 8

One of the tools of a quality control department that is used in a TQM program is leadership.

Question 9

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Question 10

One SPC tool used in total quality management is the Pareto chart.

Question 11

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Question 12

One of the tools of a quality control department that is used in a TQM program is acceptance sampling.

Question 13

The Shingo system approach to quality is totally compatible with statistically based approaches to quality control.

Question 14

Design quality refers to the inherent value of the product in the marketplace.

Question 15

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

Question 16

TQM is an acronym meaning "total quality measurement."

Question 17

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S.annual award for total quality management.

Question 18

A quality guru named Philip Crosby defined quality as fitness for use.

Question 19

While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.

Question 20

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Question 21

A typical manufacturing QC department has a variety of functions to perform including gathering performance data on products in the field and resolving quality problems in the field.

Question 22

Continuous improvement is a management philosophy that seeks continual improvement of machinery, materials, labor utilization, and production methods through applications of suggestions and ideas of company teams.

Question 23

A quality guru named Joseph M.Juran defined quality as fitness for use.

Question 24

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Question 25

A typical manufacturing QC department has a variety of functions to perform including testing designs for their reliability in the lab and the field.

Question 26

A process that is in six-sigma control will produce no more than two defects out of every million units.

Question 27

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low- priced sub-compact automobiles.

Question 28

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Question 29

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Question 30

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Question 31

Design quality in products refers to the degree to which a product or service design specifications are met.

Question 32

A PDCA cycle is essentially the same as a DMAIC cycle.

Question 33

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Question 34

A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.

Question 35

Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.

Question 36

The Shingo approach to quality control depends on a sophisticated method of acceptance sampling.

Question 37

"Quality at the source" refers to the degree to which a product or service design specifications are met.

Question 38

While benchmarking is an inward looking process of quality improvement, continuous improvement is an outward looking process that extends outside the organization.

Question 39

A typical manufacturing QC department has a variety of functions to perform including preparing the firm's annual application for the Malcolm Baldrige National Quality Award.

Question 40

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

Question 41

ISO audits result in certifications that are done by first, second or third parties.Passing a first-party audit is the best form of certification.

Question 42

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Question 43

The textbook lists six steps in the external benchmarking process.

Question 44

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

Question 45

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

A)Run charts
B)Pass charts
C)Cause-and-effect diagrams
D)Flowcharts
E)Pareto charts

Question 46

ISO 9000 is primarily concerned with environmental management.

Question 47

ISO 14000 is primarily concerned with environmental management.

Question 48

The term CTQ stands for "Cost Through Quality" which is another way to express Philip Crosby's idea that "Quality is Free."

Question 49

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Question 50

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Question 51

Design of Experiments (DOE) refers to work done before production of early model prototypes of a new product.

Question 52

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

A)Quality is free
B)Leadership from senior management
C)Customer focus
D)Total involvement of the workforce
E)Continuous improvement

Question 53

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 54

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

Question 55

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 56

Design of Experiments (DOE) is sometimes referred to as multivariate testing.

Question 57

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 58

An analytical tool used in six-sigma quality improvement programs is which of the following?

A)Leadership
B)Continuous improvement
C)Quick response
D)Partnership diagrams
E)Checksheets

Question 59

Executive leaders and champions of six-sigma projects must be black-belt qualified.

Question 60

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

A)Fourteen steps for quality management
B)Quality is free
C)Customer focus
D)Zero defects
E)Six-sigma

Question 61

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 62

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

A)Stimulating foreign based suppliers of American companies to improve quality
B)Reporting quality levels among American firms
C)Identifying American firms with the most difficult quality problems
D)Providing feedback to applicants by the examiners
E)Helping Baldrige award winners increase their sales

Question 63

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

A)Closely examining each rejected part to determine the cause
B)A careful sampling plan
C)Calculating a risk priority number for each possible failure
D)Reporting the effect each failure has had on a customer
E)Multivariate testing

Question 64

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

A)To encourage the spread of statistical quality control.
B)To improve human resource development and management in manufacturing.
C)To help companies review and structure their quality programs.
D)To prove that American firms were competitive in quality.
E)To emphasize the use of quantitative methods in process management.

Question 65

Design of experiments is a statistical methodology often used in six-sigma projects.It aims to accomplish which of the following?

A)Keep careful track of the occurrences of each possible defect
B)Determine the cause and effect relationships between process variables and output
C)Report defects to management on a Pareto chart
D)Carefully change each individual process variable until the cause of a defect is found
E)Eliminate defects by finding out who or what is causing them

Question 66

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

A)Flowcharts
B)Run charts
C)Control charts
D)Pareto diagrams
E)Shengo diagrams