Deck 2: Strategy and Sustainability

Question 1

During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.

Answer 1

True

Question 2

Activity-system maps are useful in understanding how well a system of activities fits the overall company's strategy.

Answer 2

True

Question 3

Infrastructure decisions within operations strategy include the selection of the appropriate technology, the role of inventory and the location of facilities.

Answer 3

False

Question 4

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

Question 5

An order winner is a set of criteria that differentiates the products or services of one firm from another.

Question 6

One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost.

Question 7

Infrastructure decisions within operations strategy include the selection of the logic associated with the planning and control systems.

Question 8

An order winner is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.

Question 9

Operations and supply strategy can be viewed as part of a planning process that coordinates operational goals with those of the larger organization.

Question 10

One of the competitive dimensions that form the competitive position of a company when planning their strategies is making the best trade-off.

Question 11

An operations strategy must resist change because of the long term nature of equipment and personnel investments.

Question 12

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features, services, and technologies into its current portfolio it is called straddling.

Question 13

Activity-system maps depict the geographic reach of a company's business strategies.

Question 14

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features, services, and technologies into its current portfolio is called flexibility.

Question 15

Activity-system maps show how a company's strategy is delivered through a set of tailored activities.

Question 16

By following a straddling strategy, firms can broaden their capabilities and effectively compete with more focused firms in markets requiring low cost for success.

Question 17

One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed.

Question 18

Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends and earnings per share.

Question 19

An operations and supply chain strategy must be integrated with the organization's corporate strategy.

Question 20

An order qualifier is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.

Question 21

According to the economic aspect of the triple bottom line concept the firm is obligated to compensate stakeholders by earning a competitive return on investment.

Question 22

A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following?

A)Cost or price
B)Focus
C)Automation
D)Straddling
E)Activity-system mapping

Question 23

In development of a operations and supply chain strategy, which of the following may be an important product-specific criteria to consider?

A)Focus
B)Production lot-size
C)Supplier after-sale support
D)Learning curve
E)Total quality management

Question 24

In a partial measure of productivity the denominator of the ratio would include all resources used or all inputs.

Question 25

Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.

Question 26

The operations and supply activities of the firm need to strategically support the competitive priorities of the firm.

Question 27

A firm's business practices toward its labor force pertain mainly to the economic aspect of the triple bottom line concept.

Question 28

Productivity is a relative measure.

Question 29

An activity-system map is which of the following?

A)A network guide to route airlines
B)A listing of activities that make up a project
C)A diagram that shows how a company's strategy is delivered to customers
D)A facility layout schematic noting what is done where
E)A timeline displaying major planned events

Question 30

Once an operations strategy is adopted and articulated, the primary emphasis becomes perfecting the system of activities that make up the strategy through detailed refinements over a long period of time.

Question 31

When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called?

A)Operations capability analysis
B)Straddling
C)Order qualifying
D)Order winning
E)Inter-functional analysis

Question 32

Within a sustainability framework, the economic dimension of the triple bottom line concept goes beyond just profit for the firm but also provides lasting economic benefit to society.

Question 33

The social impact of the triple bottom line concept pertains to fair and beneficial business practices toward labor, the community, and the region in which a firm conducts its business.

Question 34

In a multifactor measure of productivity the numerator of the ratio would include all resources used or all inputs.

Question 35

Sustainability means meeting a firm's current needs without excessively compromising the ability of future generations to meet their own needs.

Question 36

Within a sustainability framework, the environmental dimension of the triple bottom line concept has to do with labor, the community, and the region in which a firm conducts its business.

Question 37

When developing an operations and supply chain strategy, which of the following is an important product- specific criterion to consider?

A)Technical liaison
B)Learning curve
C)Competitor's product performance
D)Production lot-size
E)Total quality management

Question 38

The job of operations and supply chain strategy is to deliver the most feature-rich, highest quality product at the lowest price within specified parameters of delivery time and customization.

Question 39

The triple bottom line considers evaluating the firm against social, economic, and environmental criteria.

Question 40

Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position?

A)Cost or price
B)Delivery speed
C)Delivery reliability
D)Management acumen
E)Coping with changes in demand

Question 41

If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what kind of productivity measure could you use to compute productivity?

A)Partial measure
B)Multifactor measure
C)Total measure
D)A and B above
E)B and C above

Question 42

Name five common measures of operations and supply management efficiency used by Wall Street.

Question 43

Various financial data for SunPath Manufacturing for 2011 & 2012 follow. What is the percentage change in the energy partial productivity measure for SunPath between 2011 &
2012?

A)- 9.22%
B)2.33%
C)- 0.53%
D)2.88%
E)22.2%

Question 44

Larry's Auto Body Repair Shop had revenues that averaged $60,000 per week in April and $50,000 per week in May.During both months, the shop employed six full-time (40 hours/week) workers.In April the firm also had four part-time workers working 25 hours per week but in May there were only 2 part-time workers and they only worked 10 hours per week.What is the percentage change in labor productivity from April to May for Larry's Auto Body Repair?

A)- 20.00%
B)- 15.82%
C)8.95%
D)2.3%
E)- 25.00%

Question 45

If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, what kind of productivity measure could you use to compute productivity?

A)Partial measure
B)Multifactor measure
C)Total measure
D)Global measure
E)All of the above

Question 46

Which of the following is a partial measure of productivity?

A)Output/Materials
B)Output/(Labor + Capital + Energy)
C)Output/All resources used
D)Output/Inputs
E)All of the above

Question 47

Individuals or organizations that are influenced, either directly or indirectly, by the actions of the firm are called:

Question 48

The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours.Using the appropriate productivity measure, what is the resulting productivity ratio?

A)1.000
B)1.428
C)0.700
D)0.411
E)None of the above

Question 49

The total output from a production system in one day is 500 units and the total labor necessary to produce the 500 units is 350 hours.Using the appropriate productivity measure, which of the following numbers represents the resulting productivity ratio?

A)1.000
B)1.428
C)0.700
D)0.411
E)None of the above

Question 50

A diagram showing how a company's strategy is delivered through a set of tailored activities is called what?

Question 51

Various financial data for SunPath Manufacturing for 2011 & 2012 follow. What is the percentage change in the labor partial productivity measure for SunPath between 2011 & 2012?

A)- 9.22
B)2.33
C)- 0.53
D)2.88
E)10.39

Question 52

What is a criterion or product characteristic that differentiates a product from the products of competitors in a way meaningful to the market called?

Question 53

Which of the following is a multifactor measure of productivity?

A)Output/(Materials)
B)Output/(Labor + Capital + Energy)
C)Output/All resources used
D)Output/Inputs
E)All of the above

Question 54

Which of the following is a total measure of productivity?

A)Output/Materials
B)Output/(Labor + Capital + Energy)
C)Output/Labor
D)Output/Inputs
E)All of the above

Question 55

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

A)Inventory turnover
B)Revenue per employee
C)Receivable turnover
D)Earnings per share
E)Asset turnover

Question 56

Various financial data for SunPath Manufacturing for 2011 & 2012 follow. What is the percentage change in SunPath's total productivity measure between 2011 & 2012?

A)- 9.22
B)2.33
C)- 0.53
D)2.88
E)10.39

Question 57

People who provide capital to the firm through stock purchases are called:

Question 58

The triple-bottom-line evaluates the firm against what three criteria?

Question 59

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

A)Dividend payout ratio
B)Current ratio
C)Receivable turnover
D)Earnings per share growth
E)Financial leverage

Question 60

Various financial data for SunPath Manufacturing for 2011 & 2012 follow. What is the percentage change in the multifactor labor and raw materials productivity measure for SunPath between 2011 & 2012?

A)- 9.22
B)2.33
C)- 0.53
D)- 2.88
E)10.39

Question 61

Explain the role that "order qualifiers" and "order winners" play as the interface between marketing and operations.

Question 62

Describe a specific example of the trade-offs between any two of the competitive dimensions.

Question 63

Describe a specific example of the trade-offs between any two of the competitive dimensions.