Deck 3: Communication Challenges in a Diverse,Global Marketplace

Question 1

Which of the following is one of the advantages of a diverse workforce?

A)Local markets are no longer confined to national borders
B)There are fewer communication breakdowns in the international business sector
C)Legal requirements for a diverse workforce are fulfilled
D)Companies can benefit from a wider range of employee talents
E)Salaries are often less and are easier to control

Answer 1

D

Question 2

Which of the following would traditionally be identified as a basis for being a minority in the United States?

A)Income
B)Gender
C)Education
D)Age
E)Race

Answer 2

E

Question 3

Which of the following is viewed as an advantage to a more diverse workforce by business leaders?

A)Increased competitive advantage
B)Lower wages
C)Better educated employees
D)Improved communication skills
E)Increased levels of ethnocentrism

Answer 3

A

Question 4

When decoding a message,on what do receivers base their assumptions about that message?

A)The sender's culture
B)The receiver's own culture
C)Time and space
D)Technology
E)The receiver's level of understanding of the subject matter

Question 5

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

A)similar
B)identical
C)diverse
D)triangulated

Question 6

As it pertains to communication,culture influences the

A)meanings of words.
B)importance of nonverbal signals.
C)use of time and space.
D)all of the above.

Question 7

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

A)don't include verbal and/or nonverbal signs.
B)don't include a common language but do include common nonverbal customs.
C)could lead them to interpret verbal and nonverbal signs differently.
D)allow them to interpret verbal and nonverbal signals in identical ways.

Question 8

What is the effect of increased workplace diversity on teams?

A)There is more opportunity for teleconferencing
B)Business partners are demanding more diversity in teams
C)Each team member has a unique attitude and outlook
D)There is often incompatible technology between cultures
E)There is more challenge when working together closely

Question 9

Today,many executives feel profit and market share would improve if employees improved in what skill?

A)Time management
B)Technology
C)Cultural competency
D)International communications
E)Ethnocentrism

Question 10

Which of the following is a benefit when managers recognize and bridge cultural differences in the workplace?

A)A more efficient use of time during the workday
B)Increased barriers between customers and the workforce
C)An opportunity to maximize the contributions of all employees
D)More competitive opportunity in local markets
E)Increased exports and imports

Question 11

Which of the following is a view that many smart business leaders have regarding diversity?

A)It is a legal requirement
B)It is an opportunity to hire more employees
C)It is a way to reach more customers
D)It is an opportunity to diversify benefits
E)Embracing it is a strategic business decision

Question 12

Which of the following can greatly influence the meaning of words and gestures used in a communication and influences other aspects of communication?

A)The culture in which you were raised
B)Your view of human relationships
C)Ethnocentrism
D)Time and space
E)Your beliefs and values

Question 13

Which of the following has a significant influence on how successfully a message is sent and received among people of varying backgrounds?

A)Timing
B)Manners
C)Culture
D)Competency
E)Skill

Question 14

In today's global business world,communication and culture

A)are not closely related and are rarely important to business communication.
B)are so closely related that separating the two is virtually impossible.
C)have become irrelevant since the advent of the Internet and the rise of social media.
D)present challenges that can be overcome simply by learning your audience's language.

Question 15

Which of these communication challenges do supervisors face when dealing with a diverse workforce?

A)Equitable pay levels
B)Lack of higher education among leadership
C)Relationships with partners and the business community
D)Fostering cooperation and harmony
E)Separating culture from the job

Question 16

The business advantages of today's diverse workforce include

A)a wider range of views and ideas.
B)a broader talent pool from which to recruit.
C)a better understanding of diverse,fragmented markets.
D)all of the above.

Question 17

Race,age,parental status,and thinking style are elements of what?

A)Diversity
B)Minority
C)Cultural competency
D)Ethnocentrism
E)Xenophobia

Question 18

Which of the following is the process of exchanging messages between people who have different cultural backgrounds?

A)Ethnocentrism
B)Intercultural communication
C)Xenophobia
D)Cultural competency
E)Diversity

Question 19

Which of the following is defined as the characteristics and experiences that identify each of us as individuals?

A)Diversity
B)Minority
C)Cultural competency
D)Ethnocentrism
E)Xenophobia

Question 20

Intercultural communication can challenge supervisors in all of the following ways EXCEPT

A)connecting on an interpersonal level with diverse employees.
B)providing motivation to diverse employees.
C)getting a limited range of views and ideas from diverse employees.
D)fostering cooperation and harmony among diverse employees.

Question 21

As the differences between cultures increase,the chances for misunderstandings when communicating decrease.

Question 22

Briefly describe at least three advantages of a diverse workforce.

Question 23

What is defined as an appreciation for cultural differences and the ability to adjust communication based on those differences?

A)Cultural competency
B)Diversity
C)Ethnocentrism
D)Cultural assumptions
E)Judgment

Question 24

Which of these is an important step you can take to improve the chances of successful intercultural communication?

A)Smile and nod to indicate understanding
B)Minimize the use of gestures
C)Assume others have little understanding of your culture
D)Explain your cultural norms to the audience
E)Be aware of how societal rules influence your communication style

Question 25

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

Question 26

Which of the following is an advantage of having cultural competency in the culture you grew up in?

A)Your response to those of other cultures is generally automatic
B)You don't need to consider the norms of other cultures
C)You understand how your society works
D)You don't have to explain the rules that govern cultures
E)You have stronger intercultural communication skills

Question 27

________ involves the practice of accepting multiple cultures on their own terms.

A)Cultural uncertainty
B)Cultural flexibility
C)Cultural competency
D)Cultural pluralism

Question 28

Diversity has very little effect on the communication process if it is acknowledged in the planning phase.

Question 29

Culture influences how messages are sent and received in the workplace.

Question 30

Which of the following is a disadvantage of having cultural competency in your own culture?

A)You have stronger communication skills
B)You have a better understanding of how your society works
C)It is more difficult to learn about new cultures
D)You tend not to think about the communication rules you follow
E)It is more difficult to determine appropriate gestures and facial expressions

Question 31

What is the advantage of having a good understanding of intercultural communication?

Question 32

Which of these influences your attitude toward what is important in life and helps to establish your rules of behavior?

A)Culture
B)Ethnocentrism
C)Diversity
D)Intercultural communication
E)Stereotyping

Question 33

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

A)cultural intuition
B)cultural insight
C)cultural competency
D)cultural dexterity

Question 34

Discuss the impact culture has on our communication style.

Question 35

Which of the following does a communicator need to improve cultural competency?

A)Diversity,attitude,and technology
B)Attitude,knowledge,and skills
C)Technology,knowledge,and ethnocentrism
D)Knowledge,skills,and stereotyping
E)Ethnocentrism,xenophobia,and stereotyping

Question 36

One of the problems with intercultural communication is that senders encode messages based on their own cultures,and receivers decode messages based on their cultures.

Question 37

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

A)Attitude
B)Culture
C)Disposition
D)Preference

Question 38

Identify and discuss the advantages of a diverse workforce.

Question 39

All of the following EXCEPT ________ can help you to overcome ethnocentrism and stereotyping.

A)adopting preconceptions
B)avoiding assumptions
C)accepting differences
D)avoiding judgments

Question 40

________ is the tendency to judge all other groups according to your own group's standards,behaviors,and customs.

A)Xenophobia
B)Ethnocentrism
C)Stereotyping
D)Cultural pluralism

Question 41

What is culture? How does culture affect communication?

Question 42

What is culture and how does our culture shape society?

Question 43

How do people learn about culture,including their own?

Question 44

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.

A)Xenophobia
B)Ethnocentrism
C)Stereotyping
D)Cultural pluralism

Question 45

The level of cultural diversity at a company will have little effect on business communication at that company.

Question 46

What is culture?

Question 47

Discuss ways to increase cultural pluralism.

Question 48

What is the practice of being accepting of multiple cultures,based on the unique aspects of those cultures?

A)Xenophobia
B)Stereotyping
C)Cultural pluralism
D)High-context
E)Ethnocentrism

Question 49

Because culture seems to be logical and consistent when viewed from within a particular culture,it is said to be

A)learned.
B)unchangeable.
C)coherent.
D)complete.
E)dull.

Question 50

Ethnocentrism is the tendency to judge others based on your own personal standards and beliefs.

Question 51

The concept of cultural competency applies when a person becomes such an expert in his or her culture that most communication is largely automatic.

Question 52

What is a shared system of symbols,beliefs,and norms for behavior?

A)Ethnocentrism
B)Culture
C)Diversity
D)Intercultural communication
E)Cultural competency

Question 53

What is ethnocentrism,and how can it be overcome?

Question 54

What is one way of achieving cultural pluralism?

A)Don't acknowledge distinctions
B)Judge all relationships by the same standards
C)Disregard personal beliefs
D)Stereotype
E)Avoid assumptions

Question 55

Which of the following is defined as a fear of strangers and foreigners?

A)Xenophobia
B)Stereotyping
C)Pluralism
D)High-context
E)Ethnocentrism

Question 56

How can communicators show respect and communicate effectively and positively with people in other cultures?

A)By assigning a wide range of generalized attributes to members of the other culture
B)By ignoring the difference between another person's culture and their own
C)By allowing members of the other culture to understand your role within their culture
D)By adapting their communication style to that of the other culture being encountered
E)By judging members of other cultures based on standards of behaviors of their own culture

Question 57

What is the process of assigning a wide range of general attributes to members of a particular culture?

A)Xenophobia
B)Stereotyping
C)Pluralism
D)High-context
E)Ethnocentrism

Question 58

Why are most cultures considered to be complete?

A)They can be easily explained to those of another culture
B)They are observable and don't need to be written
C)They provide rules for society
D)They provide answers to large "life" questions for members
E)They may not make sense to those outside the culture,making the culture exclusive

Question 59

People are aware of their own cultural biases.

Question 60

What is the tendency to judge others according to our own culturally based standards?

A)Xenophobia
B)Stereotyping
C)Pluralism
D)High-context
E)Ethnocentrism

Question 61

The social media and technological skills of ________ are helping to change business communication practices.

A)Generation X
B)Generation Q
C)Generation Y
D)Generation Z

Question 62

What is the primary task of communication in high-context cultures?

A)Exchanging information
B)Increased verbal communication
C)Focusing on the decision-making process
D)Building relationships
E)Logic and progress

Question 63

In a low-context culture,how do businesspeople approach decision making and problem solving?

A)By focusing more on the results of the decision
B)By focusing more on how members of similar cultures will respond
C)By focusing more on the decision-making process
D)By focusing more on the needs of team members
E)By focusing more on facts and details

Question 64

What type of culture relies more on verbal communication and less on circumstance and cues to convey the meaning of a message?

A)Xenophobic
B)High-context
C)Inclusive
D)Low-context
E)Pluralistic

Question 65

How do people in low-context cultures view time?

A)As flexible and fluid
B)As an indication of future orientation
C)As a means of inclusiveness
D)As a limited resource and a way to plan business activities effectively
E)As an indication of success

Question 66

All of the following EXCEPT ________ can promote ethical choices across cultures.

A)sending honest messages
B)respecting cultural differences
C)capturing the moral high ground
D)sending and receiving messages without judgment

Question 67

Nonverbal communication can be a reliable guide to determining the meaning of a message

A)in all communication situations.
B)across a wide range of electronic communication media.
C)in the majority of intercultural communication situations.
D)only if the sender and receiver assign the same meaning to nonverbal signals.

Question 68

Members of the ________ were born between 1946 - 1964.

A)Radio Generation
B)Lost Generation
C)Baby Boom Generation
D)Millennial Generation

Question 69

What is the pattern of physical cues and implicit understanding where communication takes place?

A)Cultural context
B)Orientation
C)Inclusiveness
D)Cultural competency
E)Elements of culture

Question 70

What societal norm in the United States indicates that material goods are a sign of superiority?

A)Roles and status
B)Use of manners
C)Attitudes toward work and success
D)Concepts of time
E)Openness and inclusiveness

Question 71

Which of the following will be improved with increased flexibility and actively seeking mutual ground when communicating with those of other cultures?

A)The honesty of the message
B)The clarity of information
C)The amount of judgment when interpreting messages
D)The attitudes towards work and success
E)Manners

Question 72

Disabled employees can use ________ to pursue a greater range of career paths,thereby giving employers access to a broader base of talent.

A)flexible initiatives
B)coordinated systems
C)assistive technologies
D)revolving methodologies

Question 73

Every attempt at communication between two people from the same culture occurs within the same

A)cultural context.
B)communication portal.
C)nexus of convenience.
D)cone of reciprocity.

Question 74

Instinctively,when you develop a message,how is it encoded?

A)Based on your assumptions about the receiver's culture
B)Based on your own culture
C)Based on time and space
D)Based on technology
E)Based on levels of understanding of the subject matter

Question 75

Cultural differences appear in a number of important areas,including

A)nonverbal differences.
B)legal and ethical differences.
C)religious differences.
D)all of the above.

Question 76

In addition to legal systems that vary by culture,which other standard differs by culture,making international business more complicated?

A)Ethical
B)Judgmental
C)Flexibility
D)Technological
E)Ability

Question 77

What type of culture relies less on verbal communication and more on the nonverbal signals to convey meaning?

A)Xenophobic
B)High-context
C)Inclusive
D)Low-context
E)Pluralistic

Question 78

When applying ethical standards to communication between cultures,what can be done to allow for the clearest exchange of information possible?

A)Work in terms of one culture or the other
B)Understand that values vary from culture to culture
C)Send messages that are honest
D)Understand the needs of the receiver
E)Be flexible and actively seek mutual ground

Question 79

What is the primary task of communication in low-context cultures?

A)Building relationships
B)Discovering the essence of a message
C)Exchanging information
D)Indirectness
E)Understanding through metaphors

Question 80

By emphasizing principles of ________,a designer can make a website more accessible to people whose vision is limited.

A)web accessibility
B)organic design
C)associative technology
D)emblematic availability