Question 1

Which of the following selection tools would a food and beverage manager use first to determine whether people applying for open positions meet the minimum job qualifications?&#10;A) reference checks&#10;B) selection tests&#10;C) application forms&#10;D) applicant interviews

Accepted Answer

Application forms are typically the first tool used by managers to screen candidates and determine whether they meet the minimum job qualifications. This includes basic information such as work experience, education, and skills.

Question 2

Broadening a job to include additional tasks is referred to as:&#10;A) job simplification.&#10;B) job enlargement.&#10;C) job rotation.&#10;D) job enrichment.

Accepted Answer

Job enlargement is the process of broadening a job by adding tasks to the role. This often involves adding tasks that are at the same skill level as the current role, in order to make the role more interesting or challenging.

Question 3

The Jazz River Restaurant & Lounge is a small chain offering fine dining as well as late night entertainment. To help unit managers hire the right job applicants, the corporate executive team developed a list of personal qualities for managers to look for when selecting job applicants for open server positions and distributed the list as a:

A) job description.
B) job specification.
C) performance appraisal form.
D) job analysis.

B

Accepted Answer

A job specification defines the desired qualifications, including personal qualities, for a particular job. In this scenario, the corporate executive team developed a list of personal qualities for managers to look for when selecting job applicants for open server positions, which makes it a job specification.

Question 4

The manager of the Fork and Spoon Restaurant redesigned dishwashers' jobs to include inventory functions previously performed by supervisors. This is an example of:&#10;A) job simplification.&#10;B) job specification.&#10;C) job rotation.&#10;D) job enrichment.

Accepted Answer

The act of adding tasks and responsibilities to an employee's job and increasing the control over those tasks is known as job enrichment. By redesigning the dishwasher's job to include inventory functions, the manager has expanded the employee's responsibilities, resulting in job enrichment.

Question 5

The Marlin Steakhouse is a 25&#173;unit regional chain with lunch and dinner service offering steaks and seafood. The company is only seven years old and, over the past year, opened a new unit each month. The corporate management team decided to slow expansion plans and concentrate on improving the profitability of operations. When analyzing the high costs of employee turnover, the corporate team discovered that 25 percent of all turnover occurred within the first 30 days of employment. Which of the following actions would have the greatest impact on reducing this type of employee turnover?&#10;A) Develop an orientation program for new employees.&#10;B) Implement training programs to refresh skills of veteran staff.&#10;C) Increase the frequency of employee performance evaluations.&#10;D) Simplify work processes by revising performance standards.

Accepted Answer

Developing an orientation program for new employees would have the greatest impact on reducing turnover within the first 30 days of employment. This program would help new employees become familiar with the company's culture, mission, and policies, as well as clarify their job responsibilities and expectations, reducing the likelihood of confusion or dissatisfaction leading to turnover. Implementing training programs, increasing the frequency of performance evaluations, or simplifying work processes could all have an impact on reducing overall turnover but may not directly address the issue of turnover within the first 30 days.

Question 6

For most managers, the turnover problem is worst among:&#10;A) entry&#173;level employees.&#10;B) supervisory personnel.&#10;C) mid&#173;level managers.&#10;D) top managers.

Accepted Answer

Entry-level employees are often the ones who are just starting out and may not have a lot of job experience or commitment to the organization. Additionally, they tend to have lower pay and fewer benefits, which can make them more likely to leave for better opportunities. Supervisory personnel and mid-level managers often have more experience and a greater investment in the organization, while top managers have a lot of responsibility and tend to receive higher salaries and benefits, which can make them more likely to stay.

Question 7

Which of the following selection tools is used primarily for verifying information provided by job applicants?&#10;A) reference checks&#10;B) selection tests&#10;C) application forms&#10;D) applicant interviews

Accepted Answer

Reference checks involve contacting individuals who have worked with or know the job applicant to verify information provided by the applicant, such as their work experience and skills. Therefore, this selection tool is used primarily for verifying information provided by job applicants. Selection tests, application forms, and applicant interviews are used to gather information about job applicants, but they may not necessarily be used solely for verifying the information provided by the applicant.

Question 8

The Resort Ranch operates five food and beverage outlets in four buildings throughout the property. Which of the following documents would the food and beverage manager use to show all employees the relationships among positions throughout the ranch's food and beverage operation?

A) organization charts
B) job descriptions
C) performance appraisal summaries
D) job specifications

Accepted Answer

An organization chart shows the relationships among positions within an organization. It would be the best document for the food and beverage manager to use to show all employees the relationships among positions throughout the ranch's food and beverage operation.

Question 9

Which of the following should be the first step in revising performance standards?&#10;A) Evaluate each idea and select the best approach.&#10;B) Generate ideas for new ways to get the job done.&#10;C) Collect and analyze information about current performance standards.&#10;D) Test each new idea with a limited number of employees.

Accepted Answer

Collecting and analyzing information about current performance standards is the first step in revising them. This will provide a baseline for understanding where the organization stands and identify areas for improvement. Generating new ideas and testing them can come after this initial evaluation.

Question 10

One of the first steps in the employee recruitment process is to write a job___________ that includes a summary of the job, a list of its major tasks, and the identity of its supervisor.&#10;A) specification&#10;B) description&#10;C) requisition&#10;D) recruiting advertisement

Accepted Answer

A job description includes a summary of the job, a list of its major tasks, and the identity of its supervisor. A job specification is a separate document that outlines the skills, education, and experience required for the job. A requisition is a formal request to fill a job opening, and a recruiting advertisement is a marketing tool used to attract potential candidates to apply for a job.

Deck 13: Labor Cost Control