Deck 1: Management

Question 1

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to change.

Answer 1

True

Question 2

First-line managers are the only managers who do not supervise other managers.

Answer 2

True

Question 3

Conceptual skills are most important for lower-level managers to possess.

Answer 3

False

Question 4

Middle managers engage in plans and actions that typically produce results within a short time period.

Question 5

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and the motivation to manage.

Question 6

Team leaders are responsible for managing both internal team relationships and their team's external relationships with other teams, departments, and divisions in a company.

Question 7

Management is getting work done through others.

Question 8

The typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager.

Question 9

While good management is basic to starting and growing a business, once some measures of success have been achieved, good management becomes less important.

Question 10

Companies that plan have larger profits and faster growth than companies that don't.

Question 11

Upper-level managers may actually spend more time dealing directly with people than lower-level managers.

Question 12

Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company.

Question 13

The three interpersonal sub-roles are monitor, disseminator, and spokesperson.

Question 14

The job of a team leader would not be considered a management position.

Question 15

First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing strategies for achieving these objectives.

Question 16

While strong interpersonal conflict management skills are important for first-line managers, it is not a very important skill for team leaders.

Question 17

Technical skill refers to the ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment.

Question 18

Top managers are responsible for creating a climate for change in an organization.

Question 19

There are four decisional sub-roles: entrepreneur, disturbance handler, resource allocator, and negotiator.

Question 20

Top managers are the managers responsible for facilitating team activities toward goal accomplishment.

Question 21

The motivation to manage tends to be higher among managers at higher levels in the organization than it is among managers at lower levels in the organization.

Question 22

Which of the following statements is true about planning?

A)It helps improve performance.
B)Companies that don't plan are more profitable than companies than plan.
C)It happens in the last stage of management.
D)It focuses on monitoring work and motivating people.
E)It involves on hiring and leading people.

Question 23

MCRS Inc. realized that there were some technical defects in the new manufacturing plants it was building. Technical specialists were sent to the site to correct the issues. This scenario illustrates the _____ function of management.

A)planning
B)organizing
C)controlling
D)motivating
E)leading

Question 24

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, determine the site of the event, and decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of _____ .

A)planning
B)controlling
C)leading
D)resource allocation
E)organizing

Question 25

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her role involved dealing with employees to make sure that they got mailing done to customers' specifications. She was supposed supervise the work of her employees and make sure that they did their job well. Ruth's job was in:

A)marketing.
B)relationship control.
C)management.
D)customer service.
E)finance.

Question 26

Trent Automobiles was expecting a large shipment of metal the previous week. But three weeks later, the shipment still hadn't arrived. A lot of time was lost and the expenses shot up. This will result in a lack of:

A)apathy.
B)efficiency.
C)instrumentality.
D)effectiveness.
E)entropy.

Question 27

Fruitlicious is a fruit juice manufacturing company. The company ensures that all the raw materials are used well and minimal waste is produced. The juice extraction and packaging units are designed in such way that quality is maintained with minimal costs. It can be said that Fruitlicious demonstrates _____.

A)opportunism
B)process loss
C)efficiency
D)centralization
E)reciprocity

Question 28

Providing a great shopping experience for customers is one of the most important organizational objectives of Purple Fashions Inc., a clothing store. The company has a committed customer service professionals who ensures that the customers get exactly what they want. Purple Fashions has become a popular name because of this. The clothing store demonstrates _____.

A)suboptimization
B)deskilling
C)satisficing
D)inefficiency
E)effectiveness

Question 29

The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.​

A)​planning
B)​motivating
C)​controlling
D)​organizing
E)​leading

Question 30

A marine drill instructor is motivating new recruits to challenge themselves. Which management function is he engaged in?

A)Planning
B)Organizing
C)Controlling
D)Deskilling
E)Leading

Question 31

The top mistake made by managers who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills.

Question 32

Managers must strive for _____, which is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction.

A)efficiency
B)effectiveness
C)functionality
D)process loss
E)productivity

Question 33

A management study discovered that companies that invest in their people will create long-term competitive advantages difficult for other companies to duplicate.

Question 34

After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to increase revenues by at least 5 percent and reduce net losses by at least 80 percent. Which management function is used to set these goals and help the company meet them?

A)Planning
B)Organizing
C)Controlling
D)Motivating
E)Leading

Question 35

_____ refers to monitoring progress toward goal achievement and taking corrective action when needed.

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Motivating

Question 36

_____ involves determining organizational goals and the means for achieving them.

A)Organizing
B)​Planning
C)Leading
D)Staffing
E)Controlling

Question 37

Venus Stores has installed more billing counters in its stores to reduce waiting time for customers. This will help the store improve its _____.

A)reciprocity
B)process loss
C)satisficing
D)effectiveness
E)entropy

Question 38

Stay Live!, a celebrity magazine, realized that there was a factual error in one of its issue. The magazines were swiftly retracted before it becoming a big problem. Which management function was used here?

A)Controlling
B)Leading
C)Motivating
D)Planning
E)Organizing

Question 39

A business school administrator is determining how the classes will be scheduled, which rooms to allocate, and who will teach each specific class. Which management function does this exemplify?

A)Planning
B)Organizing
C)Controlling
D)Motivating
E)Leading

Question 40

____ is defined as getting work done through others.

A)Management
B)Divestment
C)Deskilling
D)Strategizing
E)Consulting

Question 41

Which of the following statements is true about first-line managers?

A)They are are primarily a part of board of directors of a company.
B)They are responsible for setting objectives consistent with top management's goals.
C)They hold positions like plant manager, regional manager, or divisional manager.
D)They are responsible for teaching entry­level employees how to do their jobs.
E)They are responsible for creating a context for change.

Question 42

Which of these functions is exclusive to a top manager?

A)Establishing a positive organizational culture that encourages employees to be passionate about their clients
B)Making sure employees are attired according to the company dress code
C)Evaluating the performance of individual consultants
D)Monitoring expense statements turned in by consultants
E)Coordinating activities within and between consultants working in the field and support staff in the office

Question 43

FREX Enterprises is a company that manufactures dental surgery equipment. The company has experienced excessive financial losses during the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

A)supervising management
B)top management
C)first­line management
D)middle­level management
E)department management

Question 44

Which of the following is a designation of a middle manager?​

A)​Divisional manager
B)Chief Finance Officer
C)​Office manager
D)​Shift supervisor
E)​Department manager

Question 45

Bake 'N Bite Cookies showed its gratitude to its employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

A)leading
B)commanding
C)organizing
D)controlling
E)resource allocation

Question 46

Middle managers typically:

A)hold positions like office manager, shift supervisor, or department manager.
B)plan and allocate resources to meet objectives.
C)take responsibility for creating a context for change.
D)take responsibility for monitoring their business environments.
E)closely monitor assembly workers.

Question 47

Which of the following typically is NOT performed by top managers?

A)Teaching and training employees to do their jobs
B)Developing in employees the attitudes of commitment to and ownership of the company's performance
C)Creating a positive organizational culture through language and action
D)Monitoring the business environment
E)Creating a context for change

Question 48

As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Evaluating

Question 49

_____ hold positions like plant manager and regional manager.

A)Supervising managers
B)Top managers
C)Middle managers
D)First­line managers
E)Assembly­line managers

Question 50

It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance.

A)top managers
B)shift supervisors
C)first­line managers
D)team leaders
E)middle managers

Question 51

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

A)general managers.
B)middle managers.
C)board of directors.
D)first­line managers.
E)top managers.

Question 52

Middle managers will most likely have to:

A)create a context for change in the organization.
B)teach entry­level employees how to perform their jobs.
C)implement the changes generated by top managers.
D)develop employees' commitment to and ownership of the company's performance.
E)monitor long­term environmental trends.

Question 53

First-line managers will most likely have to:

A)monitor the performance of corporate investments.
B)encourage, monitor, and reward the performances of their employees.
C)determine how to deal with long­term environmental changes.
D)periodically monitor the company's organizational culture.
E)create a context for change.

Question 54

_____ monitors and manages the performance of the subunits and individual managers who report to them.

A)Supervising management
B)Top management
C)First­line management
D)Middle management
E)Business line management

Question 55

_____ are executives responsible for the overall direction of the organization.

A)Middle managers
B)Team leaders
C)First­line managers
D)Product supervisors
E)​Top managers