Deck 7: Onboarding, Training and Development, and Career Planning

Question 1

The evolving global economy impacts training requirements.

Answer 1

True

Question 2

Training objectives should state three things: desired behaviour, conditions under which training is to occur, and acceptable performance criteria.

Answer 2

True

Question 3

The "buddy system" is an informal orientation system where organizations assign new hires a sponsor who is available to answer questions and direct the employee to the appropriate resources.

Answer 3

True

Question 4

Learning principles outline the ways that people learn most effectively.

Question 5

The learning principles that can be included in training are participation, repetition, feedback, relevance, and transference.

Question 6

Training prepares employees for their present jobs while development prepares them for future jobs.

Question 7

Recommendations for training can come from supervisors without needing review from HR specialists.

Question 8

New employees' reactions to orientation and socialization activities can tell the HR department whether the activities were effective.

Question 9

Benefits of training for the organization can include higher productivity, improved morale, and a better corporate image.

Question 10

The role that HR plays in knowledge management involves facilitating knowledge retention when employees leave or retire from the organization.

Question 11

Large organizations conduct orientation on an individual basis.

Question 12

Benefits of training for the individual can include skill improvement and self-development.

Question 13

Formal orientation programs are intended to familiarize new employees with their roles, other employees, and the organization.

Question 14

Socialization involves helping newcomers understand and accept the values, norms, and beliefs held by others in the organization.

Question 15

When planning a training program, organizations should first decide on the content and learning principles to be used, and then do a needs assessment.

Question 16

A training program's content is shaped by the needs assessment and the learning principles.

Question 17

For new hires, the onboarding process builds knowledge of the organization at the individual, department, and job level.

Question 18

When done properly, onboarding can reduce employee turnover, reduce errors, and increase productivity.

Question 19

Active participation usually makes learning quicker and more long-lasting.

Question 20

Given that so many immigrants come to Canada annually, it is essential for organizations to learn to work with colleagues who hold different cultural values.

Question 21

The rate at which an individual learns depends upon the person, but using learning principles speeds up the learning process.

Question 22

Career planning and development can only begin once the organization makes a commitment to playing an active role in managing careers.

Question 23

Cognitive developmental strategies tend to be the most effective because they use passive techniques.

Question 24

Employee development can be defined as the process of enhancing an employee's future value to the organization by expanding their potential through various learning processes.

Question 25

A competency-based approach to employee development allows management and employees to pinpoint unique characteristics that make the company successful.

Question 26

The role-playing training technique can change the attitudes that trainees have towards people in different circumstances.

Question 27

The learning organization creates a knowledge network where employees can share ideas and learn more about content that is important to their development.

Question 28

The coaching training technique is seldom conducted by coaches outside of the organization.

Question 29

Feedback allows motivated learners to modify their behaviour to achieve the quickest possible learning curve.

Question 30

Managing the development of future talent requires the commitment of financial resources to talent development.

Question 31

Many corporate learners use MOOCs to address a specific issue or problem instead of completing the full course.

Question 32

Role playing is an on-the-job method that forces trainees to assume different identities.

Question 33

Behavioural developmental strategies are more concerned with changing employee behaviour than changing attitudes and values.

Question 34

One advantage of career planning is that it gives the human resource department a larger pool of job applicants from which to fill internal job openings.

Question 35

Strategic human resource development can be defined as the identification of essential job skills and the management of employee learning for long-range in relation to business strategies.

Question 36

The most effective way for individual employees to play an active role in managing a career is to demonstrate exceptional job performance.

Question 37

Job rotation and project teams are both environmental strategies for employee development.

Question 38

The three basic developmental strategies for organizations are cognitive, behavioural, and environmental.

Question 39

Giving trainees a test at the end of a training program is an effective way of determining whether training was successful.

Question 40

On-the-job training methods are more effective than off-the-job training

Question 41

The first step in any training program is to:

A) set a specific space as a permanent training area
B) determine what the training program will be about
C) determine training objectives
D) assess the needs of the organization
E) initiate a job redesign program

Question 42

According to the Conference Board of Canada, which of the following skills is considered to be critical for success in current and future jobs?

A) decision-making skills
B) interpersonal skills
C) coaching skills
D) project management skills
E) problem-solving skills

Question 43

An employer that only hires workers on occasion will likely use which method to deliver orientation programs?

A) an orientation program available on the organization's intranet
B) an online orientation program
C) a group orientation program
D) a senior worker who will show the new person around
E) a formal program

Question 44

Cross-cultural management training, and diversity and inclusion training are both programs used in which employee development strategy?

A) behavioural
B) environmental
C) cognitive
D) advancement
E) employability

Question 45

When selecting a training technique, cost-effectiveness is:

A) the most important factor
B) one of several trade-offs
C) difficult to achieve
D) not a priority
E) less important than trainee preferences

Question 46

Meeting employees' career development objectives can alleviate other organizational concerns.

Question 47

What is an advantage of using a competency framework?

A) it defines corrective discipline in situations of incompetence
B) it allows managers to identify quality problems in production
C) it gives employees an opportunity to understand which competencies are needed to add value to the business
D) it is a test that human resource specialists can give employees to determine job standards
E) it outlines which critical skills employees need to succeed in future jobs

Question 48

In training, to do a needs assessment means to:

A) assess the costs of training programs
B) suggest possible methods to evaluate training programs
C) diagnose environmental challenges that could be met through training
D) develop an external workforce analysis to fill training needs
E) review recruiting and selection procedures

Question 49

Which of the following is an outcome measure used by employees to evaluate career success?

A) union activity
B) work-life balance
C) personality-job fit
D) absenteeism
E) learning

Question 50

HR's active involvement in career planning furthers employee growth, taps employee potential, and satisfies employee needs.

Question 51

Strategic human resource development involves which of the following steps?

A) familiarizing employees with their roles
B) attempting to change employee behaviour
C) passive management of employee learning
D) identifying essential job skills
E) looking for growth opportunities

Question 52

To be truly successful in raising awareness of career options, counsellors must:

A) be able to outline employees' career paths for them
B) get employees to assess themselves and their environment
C) persuade employees to work towards career goals that the organization deems appropriate
D) provide feedback to the employee about their performance
E) avoid using attitudes and skills tests

Question 53

To be successful, career counsellors must get employees to assess themselves and their environment.

Question 54

The reaction criterion for training evaluation evaluates which of the following?

A) the set-up of the program
B) the effectiveness of the program
C) desired behavioural changes
D) the skills and knowledge acquired
E) overall organizational results and benefits

Question 55

Human resource departments have become more involved in employee career planning in recent years because career planning does which of the following?

A) taps employee potential
B) reduces startup costs of hiring new employees
C) automatically filters out and removes unacceptable employees
D) finds and attracts capable individuals
E) identifies high quality candidates from a pool of applicants

Question 56

Using "desirable behaviour" as a development strategy does which of the following?

A) implies constant learning
B) uses passive methods to encourage behaviour
C) increases a person's expertise
D) focuses on the information-sharing process
E) reinforces appropriate management style

Question 57

Which of the following is a digital delivery method whereby learning materials uploaded online are accessible anytime, but the trainer and the trainee are not necessarily present at the same time?

A) virtual reality
B) wikis
C) performance support
D) self-paced portal
E) asynchronous

Question 58

Which developmental strategy desires to change employee attitudes and values?

A) behavioural
B) environmental
C) cognitive
D) learning
E) managerial

Question 59

Which of the following occurs as a result of HR's active involvement in employee career planning?

A) more turnover
B) increased hoarding
C) furthers employee growth
D) growth in absenteeism
E) decreased employee satisfaction

Question 60

The use of such instruments as behavioural modelling, sensitivity training, team building, and mentoring would indicate a developmental strategy based on the:

A) cognitive approach
B) behavioural approach
C) environmental approach
D) cost-benefit approach
E) assessment approach

Question 61

Which of the following is an on-the-job training technique?

A) job labs
B) job rotation
C) lectures
D) role-playing
E) case studies

Question 62

Case study, simulation, and programmed learning are all examples of:

A) developmental strategies
B) off-the-job training techniques
C) role-playing
D) transference
E) employee exchange programs

Question 63

An individual can take which of the following actions to develop their career?

A) Ensure that those making promotion decisions hold them in high regard
B) engage in repetitive work
C) make their job more meaningful
D) gauge their progress through feedback
E) participate in new tasks at work

Question 64

Which of the following outcomes is associated with the implementation of a poor onboarding program?

A) increase organizational stability
B) reduce employee anxiety
C) save time
D) increase labour grievances
E) develop clear-cut organizational expectations

Question 65

Which of the following criteria for evaluating training programs would be ideal if it were easier to directly link them to the training program?

A) reactions
B) behaviours
C) organizational results
D) skills
E) attitudes

Question 66

Which of the following is an outcome of employers encouraging career planning?

A) increased likelihood that employees will set goals
B) decreased motivation
C) poor employees are more likely to resign
D) decreased organizational stability
E) increased employee anxiety

Question 67

Which of the following HR tools raises awareness of career options by informing employees of changes that may affect their career choices and actively helping them to explore the various opportunities that exist?

A) creating career paths
B) offering an internal job posting process
C) career counselling
D) conducting workshops
E) hosting seminars

Question 68

Which of the following training evaluation criteria uses self-reports and observations by others, such a neutral observers, superiors, and customers?

A) organizational results
B) reaction
C) knowledge
D) behaviour
E) skill

Question 69

A needs assessment would recommend training in which of the following situations?

A) accident rates are declining
B) supervisors want to reward good workers
C) new procedures are being introduced
D) employees seem motivated
E) there is high morale within the organization

Question 70

Which of the following describes employees who change employers as part of a conscious career strategy?

A) contract workers
B) job hoppers
C) part-time employees
D) temporary workers
E) sponsors

Question 71

Which of the following is used to describe the strategically aligned process of helping new hires adjust to the performance aspects of their new jobs and the social aspects of the organization?

A) orientation
B) socialization
C) succession planning
D) onboarding
E) teamwork

Question 72

Which of the following is an organizational issue that is often covered in employee orientation programs?

A) employee benefits
B) job duties
C) disciplinary regulations
D) vacations and holidays
E) pay scales

Question 73

Cross-training employees by moving them through a variety of jobs within the organization is called:

A) job enrichment
B) an employee exchange program
C) job rotation
D) mentoring
E) job enlargement

Question 74

Proper and effective onboarding can do which of the following?

A) increase uncertainty about what is expected on the job
B) reduce instances of corrective discipline
C) increase employee anxiety
D) reduce organizational stability
E) increase grievances

Question 75

Which of the following is an approach that can be used to evaluate the effectiveness of a training program?

A) cost-benefit analysis
B) cognitive approach
C) behavioural approach
D) environmental approach
E) needs assessment

Question 76

Which of the following is the process by which a new employee begins to understand and accept the values, norms, and beliefs held by others in an organization?

A) familiarization
B) adaptation
C) socialization
D) orientation programs
E) participation

Question 77

Which of the following is defined as capturing, distributing, and effectively using knowledge?

A) knowledge management
B) training
C) onboarding
D) development
E) orientation

Question 78

Which of the following should be stated in the training objectives?

A) employees' future career plans
B) acceptable performance criteria
C) revised job descriptions
D) training costs
E) where training will take place

Question 79

Which of the following is a learning principle?

A) advancement
B) employability
C) psychological factors
D) engagement
E) commitment

Question 80

Methods and instruments used in environmental strategies for employee career development include which of the following?

A) videos
B) job rotation
C) coaching
D) mentoring
E) team building