Deck 5: Training and Developing Employees

Question 1

The third step in the training process is to ________.

A) develop the program or course
B) design the program content
C) conduct a needs analysis
D) train the targeted group of employees

Answer 1

A

Question 2

All of the following are sources of identifying training needs except:

A) skills gapping.
B) assessment centers.
C) tests of things like job knowledge, skills, and attendance.
D) All of the above.

Answer 2

D

Question 3

Who performs the initial orientation?

A) an HR specialist
B) the supervisor
C) Neither A nor B
D) Both A and B

Answer 3

D

Question 4

The first step in creating a training program is to ________.

A) assess the program's successes or failures
B) design the program content
C) analyze employees' training needs
D) train the targeted group of employees

Question 5

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

A) orientation
B) training
C) development
D) appraisal

Question 6

Which of the following is not a source of identifying performance deficiencies?

A) supervisor, peer, self-, and 360-degree performance reviews
B) observation by supervisors or other specialists
C) individual employee daily diaries
D) All of the above.

Question 7

Orientation typically includes information on ________.

A) employee benefits
B) daily routine
C) safety measures
D) All of the above.

Question 8

The fourth step in the training process is to ________.

A) assess the program's successes or failures
B) present the program to a small test audience
C) conduct a needs analysis
D) implement the program or course

Question 9

________ means having a person learn a job by actually doing it.

A) Practice
B) On-the-job training
C) Social learning
D) Modeling

Question 10

Which of the following characterizes training today?

A) training is increasingly more strategic
B) training is more prevalent in the higher levels of an organization
C) training is developing a great reputation for getting results
D) training is being evaluated extensively

Question 11

James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the ________ step in the training and development process.

A) first
B) second
C) third
D) fifth

Question 12

Employee ________ provides new employees with the basic background information required to perform their jobs satisfactorily.

A) recruitment
B) selection
C) orientation
D) development

Question 13

What is the final step in the training process?

A) evaluate the program's successes or failures
B) present the program to a small test audience
C) conduct a needs analysis
D) train the targeted group of employees

Question 14

The process of verifying that there is a performance deficiency and determining if such deficiency should be corrected through training or through some other means is called ________.

A) needs analysis
B) task analysis
C) performance analysis
D) development planning

Question 15

Performance analysis means:

A) verifying that there is a performance deficiency.
B) determining whether a deficiency should be rectified through training or some other means.
C) conducting a detailed study of the job to determine what specific skills are required.
D) Only A and B.

Question 16

________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.

A) Socialization
B) Training
C) Development
D) Orientation

Question 17

________ is a detailed study of the job to determine what specific skills the job requires.

A) Needs analysis
B) Task analysis
C) Performance analysis
D) Training strategy

Question 18

To improve the orientation process some firms provide their incoming managers with ________.

A) preloaded personal digital assistants
B) disks containing discussions of corporate culture
C) a free breakfast
D) A and B only

Question 19

A successful orientation should achieve which of the following?

A) The new employee should feel welcome.
B) The new employee should understand the organization in a broad sense.
C) The new employee should have clear understanding of what is expected.
D) The new employee should begin the process of socialization.

Question 20

What is the second step in the training process?

A) assess the program's successes or failures
B) present the program to a small test audience
C) design the training program
D) conduct a needs analysis

Question 21

All of the following about teamwork or team training is true except:

A) teamwork always comes naturally.
B) team training may be used to support a new organization.
C) team training focuses on technical, interpersonal, and team management issues.
D) All of the above.

Question 22

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________.

A) apprenticeship training
B) on-the-job training
C) simulated training
D) programmed learning

Question 23

________ is a section of an employer's Web site that offers employees online access to many or all of the training courses employees need to succeed at their jobs.

A) Videospace
B) A learning portal
C) A training portal
D) None of the above.

Question 24

In the ________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

A) case study
B) diagnose and learn
C) action learning
D) job rotation

Question 25

________ allows people in one location to communicate live with people in another location.

A) Videoconferencing
B) Televising
C) Internet
D) Internet televising

Question 26

Which of the following is not a step in behavioral modeling?

A) modeling
B) role playing
C) social reinforcement
D) All of the above.

Question 27

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.

A) job rotation
B) understudy
C) coaching
D) special assignments

Question 28

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Question 29

What percentage of learning on the job comes from informal learning?

A) 80
B) 75
C) 90
D) 45

Question 30

Which of the following goals is the focus of diversity training?

A) to create cross-cultural sensitivity
B) to foster harmonious working relationships
C) to improve interpersonal skills
D) All of the above.

Question 31

Bobby demonstrates the correct way to do a job. He is using which training technique?

A) behavior modeling
B) demonstrational prowess
C) instruction by example
D) None of the above.

Question 32

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.

A) job rotation
B) job instruction
C) coaching
D) informal learning

Question 33

Delivering learning content on demand via electronic devices when needed is termed ________ learning.

A) mobile
B) cell-based
C) demand driven
D) All of the above.

Question 34

________ allows trainees to use a computer-based system to increase their knowledge and skills interactively.

A) Computer-based training
B) Point-to-point training
C) Videoconferencing
D) Telelearning

Question 35

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

A) Vestibule
B) Apprenticeship
C) Cubicle
D) Job instruction

Question 36

Which of the following training methods is the most familiar?

A) on-the-job training
B) apprenticeship training
C) informal learning
D) lectures

Question 37

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Question 38

________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations

A) Developmental solutions
B) Improvisation
C) Spontaneity
D) Quick time

Question 39

On-the-job training can be accomplished through the use of all of the following techniques except:

A) coaching.
B) programmed learning.
C) understudy.
D) job rotation.

Question 40

Another term for vestibule training is ________ training.

A) apprenticeship
B) computer-based
C) cubicle
D) simulated

Question 41

The ________ process includes improving the firm's future performance and make sense in terms of the firm's strategy and goals.

A) management development
B) management skills inventory
C) action planning
D) performance support

Question 42

________ is the inability to handle basic reading, writing, and arithmetic.

A) Functional illiteracy
B) Illiteracy
C) Handicapped literacy
D) Redundant literacy

Question 43

Which on-the-job training method is used for managerial positions?

A) job rotation
B) coaching
C) outside seminars
D) All of the above.

Question 44

________ focuses on whether on the job actions have changed.

A) Reaction
B) Learning
C) Behavior
D) Results

Question 45

An outside consultant who questions an executive's boss, peers, subordinates, and family in order to determine weaknesses and strengths is a(n) ________.

A) executive coach
B) full time coach
C) a personality modifier
D) None of the above.

Question 46

Which of the following is meant to counteract potential problems associated with a diverse workforce?

A) improve interpersonal skills
B) improving math skills
C) understanding/valuing cultural differences
D) All of the above.

Question 47

In a case study training exercise, the discussion should involve ________.

A) the discussion leader subtly guiding the trainees
B) an analysis of the case
C) the trainees presenting their conclusions
D) All of the above.

Question 48

Which of the following is not a motivational guideline?

A) make the learning meaningful
B) make skills transfer easy
C) reinforce the learning
D) All of the above.

Question 49

Gathering data about the organization and its operations and attitudes, with an eye toward solving a particular problem is ________ research.

A) action
B) progressive
C) proactive
D) team-building

Question 50

According to Kurt Lewin, in order for a change to occur, which stage must first take place?

A) unfreezing
B) moving
C) refreezing
D) shifting

Question 51

________ tests the trainees to determine whether they learned principles, skills, and facts.

A) Reaction
B) Learning
C) Behavior
D) Results

Question 52

________ evaluates trainees as to whether they thought the training was worthwhile. This sentence as a whole is somewhat confusing. It seems like a word is missing somewhere, but I'm not sure how it needs to be rewritten so as not to lose the meaning. Please revise.

A) Reaction
B) Learning
C) Behavior
D) Results

Question 53

Which of the following is not one of Lewin's processes for overcoming resistance?

A) unfreezing
B) refreezing
C) moving
D) disjointing

Question 54

In ________, trainees learn by making realistic decisions in simulated situations.

A) improvisation
B) management games
C) case studies
D) action learning

Question 55

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.

A) diversity training
B) on-the-job training
C) performance improvement programs
D) management development
E) coaching Is it okay for one question to have a fifth choice?

Question 56

The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.

A) sensitivity training
B) action research
C) group therapy
D) coaching

Question 57

________ is a special approach to organizational change in which the employees diagnose and formulate the change that's required and implement it.

A) Managerial development
B) Action research
C) Succession planning
D) Organizational development

Question 58

________ is a training technique by which management trainees are allowed to work full time analyzing and solving problems in other departments.

A) Action learning
B) Off the job training
C) Assessment centers This answer choice does not match the grammar of the question. Please substitute with another wrong choice that would fit better with the wording of the rest of the sentence.
D) None of the above.

Question 59

Which of the following is not measured to evaluate a training program?

A) organizational productivity
B) participants' reactions to the program
C) what trainees learned from the program
D) results achieved

Question 60

All of the following are training outcomes categories that can be measured except:

A) reaction.
B) learning.
C) results.
D) likability.

Question 61

Estimates are that only about 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Question 62

Learning objectives should address rectifying the performance deficiencies that you identified with needs analysis.

Question 63

Vestibule training's attractiveness is because of its lower costs or increased safety.
Should this be "and"?

Question 64

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

Question 65

Once you have a properly designed training program, motivation is not an issue.

Question 66

Lewin's change process consists of unfreezing, moving, and refreezing.

Question 67

In a controlled experiment, the researchers totally influence what is going to happen.

Question 68

________ focus on whether training had an effect on the organization's objectives.

A) Reaction
B) Learning
C) Behavior
D) Results

Question 69

Overcoming resistance is perhaps the hardest part of leading a change.

Question 70

A disadvantage of on-the-job training is its expense.

Question 71

University-based executive education is becoming more realistic, relying more on active learning, business simulations, and experiential learning.

Question 72

Managerial development is a special approach to organizational change in which the employees themselves formulate the change that is required and implement it.

Question 73

Formal learning provides the bulk of on the job learning.

Question 74

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

Question 75

Behavior modeling involves showing trainees, or modeling, the right way of doing something, letting each person practice the right way to do it, and providing feedback regarding performance.

Question 76

The HR specialist usually starts the orientation.

Question 77

The main task in analyzing current employees' training needs is to determine what the job entails, break the job down into subtasks, and then teach each subtask to the employee.

Question 78

Simulated training combines the advantages of on- and off-the-job training.

Question 79

Technology hampers efforts at orienting employees.

Question 80

About _____ percent of firms collecting end-of-class evaluation data use paper-and-pencil surveys.

A) 90
B) 80
C) 60
D) 50