Deck 1: Managing Human Resources Today

Question 1

________ organize the training opportunities for a company.

A) Trainings specialists
B) Change managers
C) EEO representatives
D) Communication directors

Answer 1

A

Question 2

The ________ HR group focuses on assisting top management in strategic planning.

A) corporate
B) centers of expertise
C) embedded
D) transactional

Answer 2

A

Question 3

The ________ HR group may work with benefits specialists to provide support for transactional HR activities.

A) corporate
B) embedded
C) transactional
D) compensation

Answer 3

C

Question 4

The ________ HR group works with the top management team to develop long range plans for the company.

A) transactional
B) embedded
C) centers of expertise
D) corporate

Question 5

The ________ HR group operates as relationship managers for the corporation.

A) transactional
B) training
C) embedded
D) centers of expertise

Question 6

________ use detailed information to prepare job descriptions.

A) EEO representatives
B) Compensation managers
C) Job analysts
D) Recruiters

Question 7

________ refers to the practices and policies you need to carry out the personnel aspects of your management job.

A) Human Resource Management
B) Labor Relations
C) Organizational Behavior
D) Organizational Health and Safety Management

Question 8

The ________ HR group may provide specialized support for organizational change.

A) transactional
B) corporate
C) embedded
D) centers of expertise

Question 9

The ________ HR group focuses on being HR business partners to specific departments.

A) embedded
B) corporate
C) centers of expertise
D) transactional

Question 10

________ search for qualified job applicants.

A) EEO representatives
B) Job analysts
C) Recruiters
D) Training specialists

Question 11

________ plan training activities.

A) Training specialists
B) Corporate teachers
C) Managers
D) Job analysts

Question 12

________ investigate EEO grievances.

A) EEO representatives
B) Training specialists
C) Recruiters
D) Job analysts

Question 13

The ________ HR group operates like a specialized HR consulting firm.

A) transactional
B) corporate
C) embedded
D) centers of expertise

Question 14

The ________ HR group focuses on using call centers and outsourced vendors to provide specialized support to the company's employees.

A) corporate
B) centers of expertise
C) transactional
D) embedded

Question 15

________ handle the employee benefits program.

A) Trainers
B) Benefits planners
C) Compensation managers
D) EEO representatives

Question 16

Human resource management ________.

A) comprises the concepts and techniques used to control people at work
B) is the process of organizing work activities
C) is the process of identifying countries with cheaper labor costs and relocating jobs to those countries
D) refers to the practices and policies you need to carry out the personnel aspects of your management job, specifically, acquiring, training, appraising, rewarding, and providing a safe, ethical and fair environment for your company's employees

Question 17

________ maintain contact within the community and publicize openings.

A) Job Analysts
B) EEO representatives
C) Recruiters
D) Compensation managers

Question 18

A(n) ________ examines current organizational practices for potential action violations.

A) EEO representative
B) training specialist
C) job analyst
D) compensation manager

Question 19

A(n) ________ collects detailed information about job duties.

A) EEO representative
B) job analyst
C) compensation manager
D) recruiter

Question 20

________ develop pay grades and compensation plans.

A) Compensation managers
B) Recruiters
C) Job analysts
D) Trainers

Question 21

Which term refers to letting vendors abroad provide services for a firm?

A) external work systems
B) application service providers
C) offshoring
D) data warehousing

Question 22

The proportion of younger workers in the workforce is projected to ________.

A) stop growing
B) decrease
C) increase at a slower rate
D) decrease at a faster rate

Question 23

HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except:

A) strategic management.
B) information technology.
C) employee and labor relations.
D) occupational health and safety.

Question 24

Strategic human resource management refers to ________.

A) formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims
B) planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage
C) emphasizing the knowledge, education, training, skills, and expertise of a firm's workers
D) extending a firm's sales, ownership, and manufacturing to new markets

Question 25

________ are authorized to issue orders to other managers or employees.

A) Line managers
B) Staff managers
C) Advisory board members
D) All of the above.

Question 26

All of the following are examples of human resource job duties except:

A) recruiter.
B) equal employment opportunity coordinator.
C) financial advisor.
D) labor relations specialist.

Question 27

________ is the right to make decisions, to direct the work of others, and to give orders.

A) Leadership
B) Authority
C) Delegation
D) Management

Question 28

The term, ________, refers to the standards someone uses to decide what his or her conduct should be.

A) morals
B) ethics
C) autonomy
D) responsibility

Question 29

No manager wants to:

A) have his or her employees not performing at peak capacity.
B) hire the wrong person for the job.
C) find employees not doing their best.
D) All of the above.

Question 30

Effective human resource management could include all of the following responsibilities except:

A) placing the right person in the right job.
B) training employees.
C) controlling labor costs.
D) None of the above.

Question 31

________ are specifically responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation.

A) Human resource managers
B) Staff managers
C) Line managers
D) EEO officers

Question 32

A ________ is a company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage.

A) mission statement
B) strategy
C) tactic
D) scorecard

Question 33

Which organization provides professional certification for human resource managers?

A) Academy of Management
B) Society for Human Resource Management
C) Academy of HR Partners
D) Association of Business Administration

Question 34

Over the next few years, employers may face a severe labor shortage because ________.

A) there are fewer people entering the job market than there are retiring baby boomers
B) one-third of single mothers are not in the labor force
C) people are living longer
D) All of the above.

Question 35

Which of the following job titles indicates a position in human resources?

A) recruiter
B) training specialist
C) EEO coordinator
D) All of the above.

Question 36

________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.

A) Market development
B) Globalization
C) Export growth
D) Diversification

Question 37

Which of the following demographic issues represents a challenge for human resource managers?

A) increasingly diverse workforce
B) aging workforce
C) increasing use of contingent workers
D) both A and B

Question 38

________ refers to the tendency of firms to extend their ownership to new markets abroad.

A) Strategic human resources
B) Trend analysis
C) Globalization
D) Outsourcing

Question 39

All of the following are a line supervisor's responsibilities for effective HRM except:

A) coercing other supervisors to get with the program.
B) controlling labor costs.
C) developing the abilities of each person.
D) starting (orienting) new employees in the organization.

Question 40

What tactic will employers likely have to take to fill openings left by retiring employees?

A) instituting flexible work hours
B) hiring more women
C) rehiring retirees
D) lowering the retirement age

Question 41

Workers who hold multiple jobs or are contingent or part-time are called ________.

A) disposable
B) seasonal
C) temporary
D) nontraditional

Question 42

Industries in production and operation still employee the majority of the U.S. workforce.

Question 43

Which of the following is NOT a technology that HR managers use?

A) streaming desktop video
B) internet- and network-monitoring software
C) data warehouses
D) All of the above.

Question 44

Ethical decisions never involve morality.

Question 45

HR and line managers share responsibility for most human resource activities.

Question 46

All of the following are new HRM skills except:

A) improving off shoring skills.
B) supplying transactional services while serving more strategic, internal consulting activities.
C) improving internal consulting skills.
D) All of the above.

Question 47

Which of the following is an issue that HR managers have to deal with today?

A) managing ethics
B) managing employee engagement
C) adding value
D) All of the above.

Question 48

A ________ is a system that enables employees to manage their own benefits and update their personal information.

A) company portal
B) cybernetic portal
C) formulation system
D) software based system

Question 49

Which of the following is an example of HR management's changing role?

A) HR managers must measurably improve organizational performance.
B) HR managers must represent the organization even when they are off the clock.
C) HR managers must be individually centered so as to ensure that there will be no favoritism.
D) None of the above.

Question 50

In today's business environment, ________ are often the firm's main source of competitive advantage.

A) machines
B) highly trained and committed employees
C) superior organization
D) superior advertising

Question 51

The individual supervisor's HRM related duties have not changed much in many years.

Question 52

Staff managers are always someone's boss.

Question 53

Human resource managers are generally staff managers.

Question 54

After a period of years, the trend of offshoring is steadily slowing down with many companies bringing jobs back to the U.S.

Question 55

Which of the following is NOT a factor changing the environment of HRM?

A) demographic trends
B) economic trends
C) "generation Y"
D) All of the above.

Question 56

The biggest demographic threat affecting employers is retirees.

Question 57

Today over ________% (use closest percent) of the U.S. workforce is employed in producing or delivering services.

A) 25
B) 50
C) 66
D) 75

Question 58

Staff managers are authorized to direct the work of subordinates and are directly in charge of accomplishing the organization's basic goals.

Question 59

Of the ten most serious ethical issues, how many were HR related?

A) six
B) ten
C) seven
D) four

Question 60

There is presently a growing need for knowledge workers.

Question 61

Monitoring software has been found to be illegal for use by human resource managers.

Question 62

Human resource managers must find new ways to offer traditional transactional HR services.

Question 63

Ethical issues such as workplace safety, security of employee records, comparable work, and employee privacy rights are all related to human resource management.

Question 64

In small organizations, line managers may carry out all personnel duties without the assistance of a human resource staff.

Question 65

Line managers can only assist and advise staff managers.

Question 66

With the aging of its workforce, America is facing a demographic shift as significant as the massive entry of women into the workforce that began in the 1960s.

Question 67

Human resource managers can complete professional certification exams to earn the SPHR or PHR certificates.

Question 68

Supervisors do not spend much of their time on HR/personnel tasks.

Question 69

Studies show that top managers still do NOT recognize the crucial role human resource managers can play in achieving strategic goals.

Question 70

The inability to recruit and maintain a good workforce constitutes a bottleneck for production.

Question 71

Today's trend is for HR managers to spend more time on administrative, transactional services.

Question 72

Human resource managers are no longer strategic players, but instead provide transactional support.

Question 73

The SHRM Human Resource Certification exams include testing on management practices, staffing, development, compensation, labor relations, and health and safety.

Question 74

In the IBM example in the text, "silos" were identified as a problem contributing to the inadequacy with which different needs were served by the HR department.

Question 75

A strategy is the company's plan on how it will match its internal strengths and weaknesses with its external opportunities and threats.

Question 76

Human resource managers do the following: recruiting, training, evaluating, rewarding, counseling, promoting, and hiring employees.

Question 77

List five of the practices and/or policies organizations need to carry out the personnel aspects required for human resource management.

Question 78

As baby boomers retire from the workforce, there will be more people entering the labor pool than leaving it.

Question 79

List five reasons why human resource concepts and techniques are important to all managers.

Question 80

In the majority of firms, the task of interviewing job candidates is shared between HR and the hiring department.