Deck 11: Managing Information Flowsmrp and Erp

Question 1

The flow of information within a firm is referred to as what type of information flow?

A) Environmental
B) Internal
C) Corporate
D) External

Answer 1

B

Question 2

Purchase of a manufacturer's finished product represents?

A) Independent demand
B) Associated demand
C) Dependent demand
D) Restricted demand

Answer 2

A

Question 3

Suppliers and customers create which type of information flows?

A) Internal
B) Corporate
C) Environmental
D) Effective

Answer 3

C

Question 4

An information audit does what?

A) Uncovers current information sources
B) Uncovers current information uses
C) Uncovers both current information sources and uses
D) Uncovers neither current information sources nor uses

Question 5

The flow of information from a firm to its customers is referred to as what type of information flow?

A) Environmental
B) Internal
C) Corporate
D) External

Question 6

The uncertainty associated with information content, format, or timing is referred to as?

A) Information volatility
B) Information dispersion
C) Information acceleration
D) Information velocity

Question 7

The speed at which information flows from one process to another is referred to as?

A) Information volatility
B) Information dispersion
C) Information acceleration
D) Information velocity

Question 8

Determining current internal and external information users and their information requirements can be done by an?

A) Information investigation
B) Information audit
C) Information inquisition
D) Information assessment

Question 9

SRM (in the context of software) refers to?

A) Supplier returns management
B) Supplier retention management
C) Supplier requirements management
D) Supplier relationship management

Question 10

Examples of necessary supply chain information include all of the following except?

A) Current inventory levels
B) Order/delivery status
C) Production/forecast changes
D) Product pricing discounts/promotions

Question 11

The bullwhip effect has been shown to account for as much as how much of a firm's total costs?

A) 1%
B) 5%
C) 10%
D) 20%

Question 12

The flow of information from customers to a firm is referred to as what type of information flow?

A) Environmental
B) Internal
C) Corporate
D) External

Question 13

Rapid and unexpected changes in information flow is referred to as?

A) Information acceleration
B) Information dispersion
C) Information volatility
D) Information velocity

Question 14

Organizations typically have key information flows that include all of the following except?

A) Corporate
B) External
C) Environmental
D) Internal

Question 15

Information can be referred to as what type of asset?

A) Knowledge
B) Communication
C) Intellectual
D) Informative

Question 16

Firms are becoming increasingly global by doing all of the following except?

A) Building foreign facilities
B) Supporting increased tariffs on trade
C) Creating global distribution networks
D) Partnering with foreign companies

Question 17

The analysis of supplier and customer information is likely to create which type of information flows?

A) Internal
B) Corporate
C) Environmental
D) Effective

Question 18

Updating a customer's account in a bank system would be an example of which type of information flow?

A) Internal
B) Corporate
C) Environmental
D) Effective

Question 19

A customer paying a bill through a bank's online systems would be an example of which type of information flow?

A) Internal
B) Corporate
C) Environmental
D) Effective

Question 20

A bank emailing monthly statements to a customer would be an example of which type of information flow?

A) Internal
B) Corporate
C) Environmental
D) Effective

Question 21

Master production schedules are typically?

A) Hourly
B) Daily
C) Weekly
D) Monthly

Question 22

Direct inputs into the master production schedule include all of the following except?

A) Purchase orders
B) Aggregate production plan
C) Firm customer orders
D) Bill of materials

Question 23

Management of parts required for end items represents?

A) Independent demand
B) Associated demand
C) Dependent demand
D) Restricted demand

Question 24

MRP refers to?

A) Material rejection planning
B) Material restriction planning
C) Material requirements planning
D) Material requisition project

Question 25

A simple bill of material can take the form of a?

A) Product interface diagram
B) Product production diagram
C) Product structure diagram
D) Product library diagram

Question 26

Screws used in the assembly of bicycles would most likely represent which kind of inventory?

A) Independent demand
B) Associated demand
C) Dependent demand
D) Restricted demand

Question 27

Direct inputs into an MRP system include all of the following except?

A) Inventory/leadtime information
B) Master production schedule
C) Demand forecasts
D) Bill of materials

Question 28

A constituent part is referred to as a?

A) Child item
B) Sibling item
C) Parent item
D) Cousin item

Question 29

A master production schedule is what type of schedule?

A) Strict
B) Fixed
C) Rolling
D) Flexible

Question 30

A time period wherein no changes are allowed to the weekly production schedule is referred to as a?

A) Liquid time fence
B) Time boundary
C) Time border
D) Frozen time fence

Question 31

In an MRP system, a BOM refers to?

A) Bill of milling
B) Bill of manufacturing
C) Bill of movement
D) Bill of materials

Question 32

What specifies which end product is to be made, how many are required, and when they need to be completed?

A) Master inventory plan
B) Master assembly schedule
C) Master manufacturing plan
D) Master production schedule

Question 33

The process of breaking down a BOM is referred to as?

A) Exploding
B) Detonating
C) Expanding
D) Drilling

Question 34

DRP refers to?

A) Demand requirements planning
B) Distribution requirements planning
C) Delay requirements planning
D) Database requirements planning

Question 35

A bicycle is most likely to represent which kind of inventory?

A) Independent demand
B) Associated demand
C) Dependent demand
D) Restricted demand

Question 36

Outputs from the MRP system include?

A) Purchase orders
B) Production orders
C) Both purchase orders and production orders
D) There are no outputs from MRP systems

Question 37

The recipe for a product is referred to as a?

A) Bill of lading
B) Bill of materials
C) Bill of inventory
D) Bill of cache

Question 38

The first part record completed in an MRP system is?

A) Level 0
B) Level 1
C) Level 2
D) Level 3

Question 39

The assembled part is referred to as the?

A) Child item
B) Sibling item
C) Parent item
D) Cousin item

Question 40

MRP systems have been touted to provide all of the following except?

A) Better customer service
B) Higher inventory levels
C) Better demand responsiveness
D) Higher capacity utilization

Question 41

MRP II systems were weakened because they were unable to interface with all of the following except?

A) A firm's suppliers
B) A firm's customers
C) Within a department
D) A firm's foreign units

Question 42

SAP refers to (in English)?

A) Systems Analysis and Program Development
B) Systems Analysis and Program Department
C) Systems Arbitration and Program Development
D) Systems Alignment and Program Development

Question 43

A general lack of _______ can make information sharing in a supply chain difficult.

A) Marketing
B) Discounting
C) Confidence
D) Trust

Question 44

ERP refers to?

A) Exceptional resource planning
B) Enterprise resource planning
C) End-to-end resource planning
D) Expedited resource planning

Question 45

Load reports can be used by production managers for all of the following decisions except?

A) Shifting workloads to later periods
B) Scheduling overtime
C) Contracting work out
D) Firing of workers

Question 46

All of the following people were primarily responsible for the development of MRP concepts except?

A) Orlicky
B) Lam
C) Plossl
D) Wight

Question 47

Which of the following systems allows a company to automate and integrate many business processes and to share/access information?

A) ERP
B) FRP
C) PRP
D) ARP

Question 48

Which of the following can cause delays in production in an MRP II system?

A) Processing time variability
B) Part delivery variability
C) Both processing time and part delivery variability
D) Neither processing time nor part delivery variability

Question 49

SAP accounts for approximately what percentage of the global ERP market?

A) 5%
B) 10%
C) 25%
D) 50%

Question 50

Perhaps the most important feature of an MRP II system is what capability?

A) Capacity management planning
B) Capacity requirements planning
C) Capacity monitoring planning
D) Capacity reduction planning

Question 51

MRP-type systems that were in use in the early 1960s could best be described as?

A) Very advanced
B) Advanced
C) Basic
D) Very basic

Question 52

An MRP II system refers to?

A) Milestone resource planning
B) Manufacturing resource planning
C) Mixed resource planning
D) Mode requirements planning

Question 53

The key contribution of MRP II systems was that they provided?

A) A common interface
B) A common database
C) A common sales platform
D) A common web platform

Question 54

Failure to adequately control processes can result in negative impacts to all of the following except?

A) Decreased productivity
B) Decreased speed
C) Increased customer service
D) Reduced consistency

Question 55

A _________ in an MRP II system compares the required capacity for a given master production schedule with the projected available capacity.

A) Comparison report
B) Load report
C) Duplicate report
D) Shortage report

Question 56

The largest competitor to SAP in the ERP market is?

A) IBM
B) Oracle
C) Google
D) Sun

Question 57

Information availability can provide all of the following except?

A) Reduced uncertainties
B) Increased lead times
C) Improved material tracking
D) Improved product tracking

Question 58

Which company developed the MAPICS system?

A) Dell
B) GE
C) IBM
D) GM

Question 59

Modern ERP systems are best described as?

A) MRP II systems
B) MRP systems
C) A combination of MRP II and MRP systems
D) Neither MRP II nor MRP systems

Question 60

The term ERP was developed in approximately what year?

A) 1950
B) 1970
C) 1990
D) 2010

Question 61

All of the following are necessary when organizations implement ERP except?

A) Responsibility
B) Communication ease
C) Limited training
D) Information visibility

Question 62

Cloud ERP models typically rely on?

A) Large upfront costs
B) One-time payments
C) Advertising revenue
D) Subscription fees

Question 63

The phase of ERP implementation in which a firm familiarizes itself with the ERP system is referred to as?

A) Synergize
B) Synthesize
C) Stabilize
D) Synchronize

Question 64

Enterprise systems made from applications purchased from multiple vendors over time may be referred to as?

A) Best-in-class systems
B) Mix-and-match systems
C) Built-to-order systems
D) Best-of-breed systems

Question 65

The textbook notes that a 1994 survey of companies indicated that approximately what percentage of these companies had exceeded their budgets when rolling out ERP systems?

A) 10%
B) 25%
C) 50%
D) 90%

Question 66

All of the following are ERP shortcomings except?

A) Inventory records must be accurate, updated, and communicated
B) Small initial expense
C) Software customizations might be required
D) Processes must change to accommodate software

Question 67

The phase of ERP implementation in which a firm has reached maturity with the system is referred to as?

A) Synergize
B) Synthesize
C) Stabilize
D) Synchronize

Question 68

The textbook notes that a survey of Fortune 500 companies indicated that approximately what percentage of these companies had experienced a drop in performance when rolling out ERP systems?

A) 5%
B) 25%
C) 50%
D) 75%

Question 69

All of the following are ERP benefits except?

A) Enhanced decision making
B) Reduced logistics cost
C) Staffing reduction
D) Cycle time increase

Question 70

In a cloud-based ERP system, businesses are responsible for?

A) Owning software
B) Maintaining software
C) Maintaining data
D) Neither owning nor maintaining software or data

Question 71

Which of the following is not listed by the textbook as a best-selling provider of cloud-based ERP systems?

A) SAP
B) IBM
C) NetSuite
D) Sage

Question 72

The phase of ERP implementation in which a firm seeks to improve processes and master the ERP system is referred to as?

A) Synergize
B) Synthesize
C) Stabilize
D) Synchronize

Question 73

Which of the following events is described in the textbook as driving ERP implementation?

A) The recession from December 2007 to June 2009
B) Y2K
C) The 9-11 terrorist attacks
D) The war in Iraq

Question 74

Legacy systems are?

A) Older systems that often must be integrated into newer ones
B) Champion systems that are best-in-class
C) Systems in use by competitors
D) Newer systems that do not yet have wide adoption

Question 75

Security for cloud-based systems tends to be what when compared to traditional systems?

A) Much better
B) Much worse
C) About the same
D) Security is not a concern for cloud-based or traditional systems

Question 76

After successfully implementing an ERP system, staffing needs in the organization should be?

A) Increased
B) Reduced
C) Stay about the same
D) Staffing needs are unrelated to ERP systems

Question 77

Earlier ERP systems that are often integrated into newer systems are referred to as?

A) Ancient systems
B) Forerunner systems
C) Legacy systems
D) Preview systems

Question 78

All of the following are ERP shortcomings except?

A) Significant training expense
B) Large initial expense
C) Software customizations might be required
D) Short implementation periods

Question 79

Typical ERP application add-on modules include all of the following except?

A) Financial Management
B) Supplier Management
C) Production Management
D) Logistic Management

Question 80

Software-as-a-service systems may also be referred to as?

A) Land-based
B) Cloud-based
C) Air-based
D) Virtual-based