Deck 16: Integrating Processes Along the Supply Chain

Question 1

The first step in the supply chain process integration model is to

A) Develop performance measures for each integrated process
B) Identify key trading partners
C) Establish supply chain strategies
D) Align key process objectives with supply chain strategies

Answer 1

B

Question 2

The third step in the supply chain process integration model is to

A) Develop performance measures for each integrated process
B) Assess and improve external process integration
C) Establish supply chain strategies
D) Align key process objectives with supply chain strategies

Answer 2

D

Question 3

A set of activities designed to utilize inputs to produce a product or service for an internal or external customer is referred to as a(n) _______.

A) operation
B) system
C) network
D) process

Answer 3

D

Question 4

Interacting with customers to maintain customer satisfaction is associated with which of the key supply chain processes?

A) Customer relationship management
B) Customer service management
C) Order fulfillment
D) Returns management

Question 5

Sharing information, collaborating, and coordinating resources to jointly manage a process is referred to as _______.

A) process knitting
B) process integration
C) process collaboration
D) process regulation

Question 6

A critical trading partner may also be referred to as a _______ trading partner.

A) key
B) major
C) favored
D) lucrative

Question 7

A firm's end product strategy should consider the following EXCEPT this:

A) Product/service design
B) Suppliers used
C) Marketing plans
D) Warranty/return services offered

Question 8

The sixth step in the supply chain process integration model is to

A) Develop performance measures for each integrated process
B) Assess and improve external process integration
C) Re-evaluate annually or as required
D) Align key process objectives with supply chain strategies

Question 9

The second step in the supply chain process integration model is to

A) Develop performance measures for each integrated process
B) Identify key trading partners
C) Establish supply chain strategies
D) Align key process objectives with supply chain strategies

Question 10

Making products to satisfy target markets is associated with which of the key supply chain processes?

A) Manufacturing flow management
B) Demand management
C) Order fulfillment
D) Returns management

Question 11

The fourth step in the supply chain process integration model is to

A) Develop performance measures for each integrated process
B) Assess and improve external process integration
C) Establish supply chain strategies
D) Align key process objectives with supply chain strategies

Question 12

The supply chain process integration model described in the textbook includes how many steps?

A) 2
B) 4
C) 6
D) 8

Question 13

Supply chain process integration requires all of the following EXCEPT this:

A) Proper training/preparedness
B) Trust
C) Inflexible trading partners
D) Change in organizational cultures

Question 14

The fifth step in the supply chain process integration model is to

A) Develop performance measures for each integrated process
B) Assess and improve external process integration
C) Establish supply chain strategies
D) Re-evaluate annually or as required

Question 15

Collaboration and information sharing in a supply chain can lead to all of the following benefits EXCEPT this:

A) Reduced supply chain costs
B) Increased time to market
C) Fewer process problems
D) Better resource utilization

Question 16

Process integration includes all of the following activities EXCEPT this:

A) Information sharing
B) Collaborating
C) Returns management
D) Resource coordination

Question 17

Creating and maintaining customer relationships is associated with which of the key supply chain processes?

A) Customer relationship management
B) Customer service management
C) Order fulfillment
D) Returns management

Question 18

How many key supply chain processes are there?

A) 2
B) 5
C) 8
D) 12

Question 19

Satisfying customer orders is associated with which of the key supply chain processes?

A) Customer relationship management
B) Demand management
C) Order fulfillment
D) Returns management

Question 20

Balancing customer demand with supply capabilities is associated with which of the key supply chain processes?

A) Customer relationship management
B) Demand management
C) Order fulfillment
D) Returns management

Question 21

The average time for the supply chain to provide an unplanned 20% increase in production is referred to as _______.

A) supply chain production comparability
B) supply chain production flexibility
C) supply chain production diversion
D) supply chain production adaptability

Question 22

The average percentage of electronic orders received for all supply chain members refers to _______.

A) supply chain delivery performance
B) supply chain perfect order fulfillment performance
C) supply chain e-business performance
D) supply chain production flexibility

Question 23

Creating and maintaining supplier relationships is associated with which of the key supply chain processes?

A) Manufacturing flow management
B) Demand management
C) Supplier relationship management
D) Returns management

Question 24

The average percentage of orders filled on or before the requested delivery date is referred to as _______.

A) supply chain stock performance
B) supply chain transportation performance
C) supply chain fulfillment performance
D) supply chain delivery performance

Question 25

Customer relationships can be solidified by all of the following EXCEPT this:

A) Sharing information
B) Forming cross-company teams
C) Severing ties with difficult customers
D) Developing shared goals

Question 26

Possible communication channels for customer service include all of the following EXCEPT this:

A) Websites
B) Personal interaction
C) Print media
D) Marketing materials

Question 27

Developing new products frequently and getting them to market effectively is associated with which of the key supply chain processes?

A) Manufacturing flow management
B) Product development and commercialization
C) Supplier relationship management
D) Returns management

Question 28

Order fulfillment must integrate all of the following activities EXCEPT this:

A) Marketing
B) Production
C) Logistics
D) Accounting

Question 29

The average number of days between paying for raw materials and getting paid for the product is referred to as?

A) Supply chain goods-to-cash cycle time
B) Supply chain cash-to-goods cycle time
C) Supply chain goods-to-goods cycle time
D) Supply chain cash-to-cash cycle time

Question 30

New product design and development can become integrated when

A) Customers are involved
B) Suppliers are involved
C) Both customers and suppliers are involved
D) Neither customers nor suppliers are involved

Question 31

What general technique is used to predict demand requirements?

A) Forecasting
B) Project management
C) Statistical quality control
D) Critical path method

Question 32

The average percentage of orders that arrive on time, complete, and damage free refers to _______.

A) supply chain delivery performance
B) supply chain perfect order fulfillment performance
C) supply chain environmental performance
D) supply chain production flexibility

Question 33

Managing product returns and disposal effectively is associated with which of the key supply chain processes?

A) Manufacturing flow management
B) Product development and commercialization
C) Supplier relationship management
D) Returns management

Question 34

Leading firms have an average cash-to-cash cycle time of approximately _______ days.

A) 15
B) 30
C) 60
D) 90

Question 35

Leading firms spend approximately what percentage of sales on supply chain management costs?

A) 1-2%
B) 4-5%
C) 5-6%
D) 15-20%

Question 36

A leading firm may have a supply chain delivery performance of approximately _______.

A) 70-80%
B) 85-89%
C) 90-93%
D) 94-100%

Question 37

Leading firms may have an average supply chain production flexibility of _______ weeks.

A) 1-2
B) 2-4
C) 4-6
D) 6-12

Question 38

As manufacturing batch sizes are reduced, supplier deliveries must become

A) Smaller
B) More frequent
C) Both smaller and more frequent
D) Neither smaller nor more frequent

Question 39

An average firm may have a supply chain delivery performance of approximately _______.

A) 70-80%
B) 85-90%
C) 90-94%
D) 95-99%

Question 40

An average firm spends approximately what percentage of sales on supply chain management costs?

A) 1-2%
B) 4-5%
C) 5-6%
D) 15-20%

Question 41

The lack of necessary process skills is associated with which of the following obstacles to process integration?

A) Silo mentality
B) Lack of knowledge
C) Lack of trust
D) Lack of information visibility

Question 42

The SCOR model refers to _______.

A) Supply Chain Operations Reference
B) Supply Chain Operations Research
C) Supply Chain Operations Relationships
D) Supply Chain Operations Restrictions

Question 43

The inability to easily share or retrieve partner information is associated with which of the following obstacles to process integration?

A) Silo mentality
B) Lack of knowledge
C) Lack of trust
D) Lack of information visibility

Question 44

Internet applications that enable real-time collaboration and flow of information between supply chain partners are referred to as _______.

A) knowledge management solutions
B) decision support systems
C) learning management systems
D) information management solutions

Question 45

The return of purchased materials is associated with which of the six SCOR model process categories?

A) Plan
B) Return
C) Make
D) Deliver

Question 46

A method to integrate supply chains and measure performance is the _______.

A) SROC model
B) SCOT model
C) SCOR model
D) SOCR model

Question 47

The processes associated with establishing, maintaining, and monitoring information, relationships, resources, assets, compliance, and contracts required to operate supply chains are associated with which of the six SCOR model process categories?

A) Plan
B) Return
C) Enable
D) Deliver

Question 48

Production execution is associated with which of the six SCOR model process categories?

A) Plan
B) Source
C) Make
D) Deliver

Question 49

A firm failing to consider the impacts of their actions on their supply chains is referred to as having a _______.

A) focused mentality
B) critical mentality
C) sheltered mentality
D) silo mentality

Question 50

An unwillingness to share information out of fear of being taken advantage of is associated with which of the following obstacles to process integration?

A) Silo mentality
B) Lack of knowledge
C) Lack of trust
D) Lack of information visibility

Question 51

How many SCOR model process categories are there?

A) 1
B) 2
C) 4
D) 6

Question 52

Failing to see the big picture is associated with which of the obstacles to process integration?

A) Silo mentality
B) Lack of knowledge
C) Lack of trust
D) Lack of information visibility

Question 53

Poor process integration along supply chains can lead to all of the following EXCEPT this:

A) Loss of visibility
B) The bullwhip effect
C) Shorter cycle times
D) Stockouts

Question 54

Sourcing products is associated with which of the six SCOR model process categories?

A) Plan
B) Source
C) Make
D) Deliver

Question 55

The SCOR model links the following EXCEPT this:

A) Supplier
B) Retailer
C) Focal firm
D) Customer

Question 56

In 2007, approximately what percentage of Staples' purchase orders were received via the Internet?

A) 1%
B) 2%
C) 80%
D) 90%

Question 57

A firm that is engaged in "I win, you lose" thinking is experiencing _______.

A) ego mentality
B) silo mentality
C) respect mentality
D) domination mentality

Question 58

Demand and supply planning is associated with which of the six SCOR model process categories?

A) Plan
B) Source
C) Make
D) Deliver

Question 59

Order, warehouse, and transportation management is associated with which of the six SCOR model process categories?

A) Plan
B) Source
C) Make
D) Deliver

Question 60

In 1998, approximately what percentage of a firm's purchase orders were received via the Internet?

A) 1%
B) 2%
C) 80%
D) 90%

Question 61

The training of trading-partner employees is referred to as _______.

A) shared education
B) mixed education
C) collaborative education
D) joint education

Question 62

Interruptions in the supply of goods and services in a supply chain caused by quality and safety challenges, supply shortages, legal issues, security problems, regulatory and environmental compliance, weather and natural disasters, or terrorism are referred to as _______.

A) supply chain opposition
B) supply chain risk
C) supply chain danger
D) supply chain protest

Question 63

Which technology can be used to provide real-time information visibility capabilities to supply chains?

A) TDMA
B) CPM
C) RFID
D) GSM

Question 64

EDLP is used to combat _______.

A) limited information sharing
B) limited visibility
C) rationing
D) forward buying

Question 65

An approach to risk management that requires time and relationship building is

A) Increasing safety stocks and forward buying
B) Identifying backup suppliers and logistics services
C) Diversifying the supply base
D) Utilizing a supply chain IT system

Question 66

EDLP refers to _______.

A) everyday low pricing
B) everyday limited production
C) everyday limited promotions
D) everyday low production

Question 67

A costly, stopgap approach to risk management is

A) Increasing safety stocks and forward buying
B) Identifying backup suppliers and logistics services
C) Diversifying the supply base
D) Utilizing a supply chain IT system

Question 68

The amplification of order sizes as one moves further up a supply chain is referred to as the _______.

A) bullwhip effect
B) corkscrew effect
C) chainsaw effect
D) vibration effect

Question 69

The bullwhip effect can be caused by the following EXCEPT this:

A) Demand forecast updating
B) Stable pricing
C) Order batching
D) Rationing and shortage gaming

Question 70

Inflating order sizes when there is a shortage of available product is referred to as _______.

A) gaming
B) manipulation
C) protectionism
D) camouflaging

Question 71

Allocating short product suppliers to buyers is associated with which cause of the bullwhip effect?

A) Demand forecast updating
B) Price fluctuations
C) Order batching
D) Rationing and shortage gaming

Question 72

Allocating supplies during a shortage based on demand histories of customers can be used to combat _______.

A) gaming
B) manipulation
C) protectionism
D) camouflaging

Question 73

Terrorist-related activities can be examples of _______.

A) supply chain disruptions
B) supply chain interdictions
C) supply chain disputes
D) supply chain reactions

Question 74

Ordering large quantities of goods from suppliers on an infrequent basis is associated with which cause of the bullwhip effect?

A) Demand forecast updating
B) Price fluctuations
C) Order batching
D) Rationing and shortage gaming

Question 75

The inflation of order sizes to try to receive more product during is a shortage is a response to _______.

A) gaming
B) rationing
C) forward buying
D) excess slack

Question 76

Offering discounts to buyers is associated with which cause of the bullwhip effect?

A) Demand forecast updating
B) Price fluctuations
C) Order batching
D) Rationing and shortage gaming

Question 77

Rationing may occur under what situation?

A) Total supplier's finished goods < Total demand
B) Total supplier's finished goods > Total demand
C) There is no relationship between rationing, supplier's finished goods, and total demand.
D) Cannot be determined from the information given

Question 78

Price fluctuations can result in what phenomenon?

A) Indirect buying
B) Forward buying
C) Reverse buying
D) Direct buying

Question 79

The sharing of data in real time to manage the flow of goods and services between suppliers and customers is referred to as _______.

A) information visibility
B) information transparency
C) information discrepancy
D) information shaping

Question 80

The use of varying customer orders to create and update forecasts is associated with which cause of the bullwhip effect?

A) Demand forecast updating
B) Price fluctuations
C) Order batching
D) Rationing and shortage gaming