Deck 12: Ethical Crisis Leadership

Question 1

______ in the postcrisis stage refers to making major changes in leadership, mission, organizational structure, and policies as a result of the disruption caused by the crisis event.

A) Reconsidering structure
B) Retrospective sensemaking
C) Vicarious learning
D) Discourse of renewal

Answer 1

A

Question 2

Stage 1 of three stages of a crisis is ______.

A) precrisis
B) crisis event
C) postcrisis
D) true crisis

Answer 2

A

Question 3

A product recall is which type of crisis?

A) terrorist
B) economic
C) product
D) public perception

Answer 3

C

Question 4

Transparency consists of ______.

A) openness and rapid response
B) symmetry and strategic ambiguity
C) openness and symmetry
D) thoroughness and concern

Question 5

All of the following are virtues of an extreme leader EXCEPT ______.

A) resiliency
B) courage
C) optimism
D) loyalty

Question 6

Hospital emergency rooms, air traffic control systems, and aircraft carriers are examples of ______.

A) high-reliability organizations
B) low-reliability organizations
C) low uncertainty avoidance
D) high uncertainty avoidance

Question 7

Which of the following is not true of mindful organizational cultures?

A) preoccupied with failure
B) simplify whenever possible
C) deference to expertise
D) sensitivity to operations

Question 8

______ during the postcrisis stage determines what members might have overlooked.

A) Reconsidering structure
B) Retrospective sensemaking
C) Vicarious learning
D) Discourse of renewal

Question 9

______ are the warning signs that warn a crisis is possible.

A) Palindromes
B) Prodromes
C) Prodrones
D) Megadrones

Question 10

______ refers to maintaining balanced relationships with outside groups based on two-way communication.

A) Symmetry
B) Openness
C) Resiliency
D) Authenticity

Question 11

A bankruptcy is which type of crisis?

A) terrorist
B) economic
C) human resource
D) transportation

Question 12

______ is defined as "a firm's ability to make decisions based on comprehensive information and analysis."

A) Expertise
B) Rationality
C) Resilience
D) Transparency

Question 13

______ accidents are deliberate acts designed to disrupt or destroy systems and organizations.

A) Abnormal
B) Deliberate
C) Unfortunate
D) Realistic

Question 14

A ______ is any major unanticipated event that poses a significant threat.

A) cognitive talk
B) self-talk
C) trigger event
D) crisis

Question 15

Which of the following is an example of an abnormal accident?

A) plane crash
B) oil spill
C) mining disaster
D) terrorist bombing

Question 16

______ learns from a crisis by looking for its causes.

A) Introspective sensemaking
B) Introspection
C) Retrospective sensemaking
D) Retrospection

Question 17

______ refers to being deliberately vague so as to appeal to many different audiences.

A) Strategic thought
B) Strategic reasoning
C) Strategic ambiguity
D) Strategic intelligence

Question 18

The second stage of a crisis begins with a ______.

A) cognitive talk
B) self-talk
C) trigger event
D) precrisis

Question 19

One way to learn from a crisis is to examine what other groups and organizations have done. This is referred to as ______.

A) retrospective sense making
B) vicarious learning
C) reconsidering structure
D) issues management

Question 20

Which of the following is not an additional competency to navigate for a crisis event?

A) decision-making under pressure
B) sensemaking
C) communicating effectively
D) risk-taking

Question 21

Extreme settings call for extreme ______.

A) leadership
B) power
C) intelligence
D) control

Question 22

What is the first thing an ethical leader can do when a crisis occurs?

A) panic
B) recognize that the crisis has occurred
C) mobilize people and operations
D) run and hide

Question 23

Proper crisis preparation can also keep us from abandoning our ______.

A) moral compass
B) moral landscape
C) moral principles
D) moral reasoning

Question 24

Stage 2 of the three stages of a crisis is the crisis event itself.

Question 25

Managing a crisis is the ultimate test of ethical leadership.

Question 26

Theft would be an example of an economic crisis.

Question 27

______ draws from the experience of other groups and organizations on what to do and what not to do.

A) Vicarious learning
B) Issues management
C) Reconsidering structure
D) Rapid response

Question 28

What is it called when a person acts on behalf of other people with significant risk at hand?

A) the gamble
B) the standoff
C) dominant leadership
D) heroic leadership

Question 29

______ begins with identifying emerging issues through the environmental scanning.

A) Impression management
B) Role management
C) Issues management
D) Cognitive management

Question 30

Collapse of financial systems is an example of an outside environment crisis.

Question 31

Transparency begins with ______.

A) change
B) crisis
C) openness
D) hope

Question 32

Crisis preparation leads to quicker recovery from a crisis.

Question 33

What is it called when an organization needs to identify emerging issues through environmental scanning?

A) catastrophe probability
B) emerging needs
C) issues management
D) liability probability

Question 34

Many people should speak for the organization when a crisis strikes.

Question 35

______ is the period of normalcy between crisis events.

A) Cognitive talk
B) Self-talk
C) Trigger event
D) Precrisis

Question 36

What type of heroic leadership is used when leaders use a tactic of trying to get ahead of the crisis by ramping up the magnitude of response?

A) the gamble
B) systematic use of luck
C) order of magnitude
D) the gambit

Question 37

Negative stories or publicity about an organization's product would be considered which kind of crisis?

A) terrorist attack
B) product or service
C) economic
D) public perception

Question 38

If a train derails or a plane crashes, this is considered which type of crisis?

A) industrial
B) transportation
C) economic
D) terrorist attack

Question 39

The first step in preventing crises is to behave as a ______ person.

A) humble
B) moral
C) genuine
D) reasonable

Question 40

Human bias is a barrier to crisis prevention.

Question 41

Discuss the virtues that extreme leaders demonstrate.

Question 42

Discuss the four components of a resilient organizational culture.

Question 43

Identify and debunk the five unethical beliefs about crisis management.

Question 44

Discuss transparency as it relates to openness.

Question 45

Explain sensemaking.

Question 46

Describe the six principles and/or strategies that equip ethical leaders in each stage of the three stages of a crisis.

Question 47

Good communication skill is one marker of a resilient organizational culture.

Question 48

Discuss the 10 types of crises from Seeger, Sellnow, and Ulmer.

Question 49

Define strategic ambiguity.

Question 50

The image of an organization usually suffers as people blame it for not preventing the disaster in the first place.

Question 51

Define "ethical rationality."

Question 52

Deep social capital is one of the markers of a resilient organizational culture.

Question 53

HROs are known as high-reliability organizations.

Question 54

Investigation and analysis take place during Stage 2 of the three-stage crisis model.

Question 55

Stage 2 ends at the beginning of the crisis, before it is resolved.

Question 56

Briefly describe the three stages of a crisis.