Question 1

Which of the following words is best described as the failure to eliminate diagnostic tests and interventions that are not indicated?&#10;A) Underuse&#10;B) Overuse&#10;C) Misuse&#10;D) Abuse

Accepted Answer

Overuse is defined as the failure to eliminate diagnostic test and interventions that are not indicated.

Question 2

Which quality dimension reflects application of evidence in patient care?&#10;A) Efficiency&#10;B) Effectiveness&#10;C) Equity&#10;D) Education

Accepted Answer

This is the definition of effectiveness while other answers are distracters. Education is not one of the quality dimensions.

Question 3

The patient care responsibility of healthcare managers MOST typically fits which of these descriptions?&#10;A) Direct supervision of care providers&#10;B) Monitor patient care outcomes&#10;C) Provide direct patient care as first priority&#10;D) Engage in patient care at least 8 hours/week

Accepted Answer

Although the amount of time a manager provides direct patient care may vary, they all are responsible for monitoring outcomes. Professionals, by definition as autonomous decision makers do not require or expect direct supervision.

Question 4

Which of the following characteristics BEST describes the case management process?&#10;A) Used for all inpatients&#10;B) Replaces utilization management&#10;C) Retrospective process&#10;D) Used for complex, high cost care

Accepted Answer

By definition, case management is a process implemented to control the cost and quality of care for patients with long term, complex conditions. It is not used for all inpatients in all settings. It is used in conjunction with utilization management and it is a process that occurs in the entire spectrum of care as it is delivered, not retrospectively.

Question 5

What is the role of managers in the supervision of healthcare professionals?&#10;A) Close monitoring of treatment plans&#10;B) Contribute to work stress&#10;C) Facilitating work processes&#10;D) Provide expert clinical opinion

Accepted Answer

Because of their skills and knowledge, managers are not usually engaged in treatment decisions. They do facilitate the organization's processes so that professionals are empowered to do their work.

Question 6

What are the two key aspects of patient satisfaction?&#10;A) Technical quality and service-delivery quality&#10;B) Hospitality approach and comfortable surroundings&#10;C) Credentials of staff and state of the art equipment&#10;D) Ratio of staff to patients and accreditation

Accepted Answer

The overall dimensions are technical quality and service delivery quality. The other options do not include both aspects.

Question 7

Which of the following sets of characteristics are included in the definition of quality care?&#10;A) Expensive, errorless, efficient&#10;B) Safe, effective, time-consuming&#10;C) Timely, patient centered, equitable&#10;D) Risk adverse, timely, efficient

Accepted Answer

The six dimensions of quality are safe, efficient, effective, timely, patient-centered, and equitable.

Deck 9: Responsibility for Patient Care