Deck 14: Supporting Knowledge Work

Question 1

Tacit knowledge is easy to articulate.

Answer 1

False

Question 2

Tacit knowledge exists within a person's mind.

Answer 2

True

Question 3

Groupware is most useful for structured information.

Answer 3

False

Question 4

A knowledge sharing culture takes time to implement within an organization and cannot just be mandated by top management.

Question 5

The use of third-party cookies can be viewed as a form of invasion of privacy.

Question 6

Patents and copyrights are the only way to protect intellectual copyrights.

Question 7

Information maps can be used to diagram tacit knowledge.

Question 8

Knowledge and intellectual capital are synonymous terms.

Question 9

Sometimes it is necessary to develop cultural workarounds to be able to build knowledge management efforts within an organization.

Question 10

The goal of a knowledge sharing system is unlimited information sharing.

Question 11

Tacit knowledge can be turned into explicit knowledge.

Question 12

According to Stewart a knowledge management system needs to be designed to fit the people who use it, not the other way around.

Question 13

Managing knowledge is easier than managing data because the source of knowledge is always internal to an organization.

Question 14

Knowledge sharing is impacted by culture.

Question 15

Executives who share two vertical roles are referred to as T-shaped managers.

Question 16

Technology has matured to the point that as new technologies are introduced, potential ethical issues are immediately addressed.

Question 17

People openly share knowledge in an organization, incentives are rarely required.

Question 18

Explicit knowledge can be codified.

Question 19

The context and recipient determine the value of information.

Question 20

Structural capital is a form of intellectual capital that deals with the knowledge, skills, and innovativeness of employees.

Question 21

Which of the following is not a management red flag?

A) saying a project is not cost-justifiable because the benefits are not tangible
B) concern that too much participation will reduce employee productivity
C) concern that too much use of knowledge management will result in employee turnover
D) All of the above

Question 22

Transferring tacit knowledge to others is referred to as:

A) knowledge sharing.
B) knowledge transition.
C) knowledge transportation.
D) knowledge mining.

Question 23

________ knowledge exists in people's minds and is difficult to make accessible to others.

A) Explicit
B) Tacit
C) Spiral
D) None of the above

Question 24

________ knowledge can be articulated and codified.

A) Explicit
B) Tacit
C) Spiral
D) None of the above

Question 25

Which of the following is not a way to measure a manager's effectiveness?

A) increased company efficiency
B) reduced employee headcount
C) improved decision making
D) None of the above

Question 26

Which of the following is true of knowledge management?

A) Knowledge can be controlled.
B) Knowledge can be leveraged.
C) Knowledge can be engineered.
D) All of the above

Question 27

According to Giga, which of the following is needed to build human capital?

A) knowledge creation
B) knowledge capture
C) knowledge absorption
D) All of the above

Question 28

Brand recognition is a part of:

A) human capital.
B) structural capital.
C) customer capital.
D) All of the above

Question 29

Which of the following is a synonymous term for knowledge?

A) data
B) information
C) intellectual capital
D) None of the above

Question 30

The form of intellectual capital that is concerned with its relationships and network of associates is referred to as:

A) structural capital.
B) human capital.
C) customer capital.
D) None of the above

Question 31

Executives who have both a vertical and horizontal role are referred to as:

A) S-shaped managers
B) T-shaped managers
C) M-shaped managers
D) None of the above

Question 32

The form of intellectual capital that consists of knowledge, skills, and innovativeness of employees is called:

A) structural capital.
B) human capital.
C) customer capital.
D) None of the above

Question 33

Which of the following is a behavioral red flag that can derail knowledge management?

A) being seen as a whistle-blower
B) being seen as a messenger of bad news
C) losing one's place as a knowledge gatekeeper
D) All of the above

Question 34

Which of the following is not a knowledge management stage?

A) Creation and capture
B) Distribution and access
C) Absorption and reuse
D) All of the above

Question 35

The capabilities embedded in software, hardware, databases and organizational structure is referred to as:

A) structural capital.
B) human capital.
C) customer capital.
D) None of the above

Question 36

According to Davenport, which is not a category of issues in managing information?

A) value issues
B) political issues
C) sharing issues
D) All of the above

Question 37

Which of the following protects icons, symbols, and names?

A) trademarks
B) trade secrets
C) trade screen
D) All of the above

Question 38

Which of the following is used to increase the value of information within an organization?

A) information maps
B) information guides
C) business document
D) All of the above

Question 39

________ includes freedom from intrusion and the right to control information about oneself.

A) Privacy
B) Security
C) Information restriction
D) None of the above

Question 40

Intellectual property rights are protected by:

A) copyrights.
B) patents.
C) trademarks.
D) All of the above

Question 41

According to Hansen and Von Oetinger, list fives ways that horizontal work is measured.

Question 42

How are trademarks different from trade secrets?

Question 43

Describe what is meant by the term T-shaped manager.

Question 44

Discuss three ways to increase information privacy protection.

Question 45

List and describe the three types of capital created by the four stages of Giga knowledge management framework.

Question 46

Describe human, structural, and customer capital.

Question 47

Identify three behavioral red flags that can derail a knowledge management system.

Question 48

Distinguish between tacit and explicit knowledge.

Question 49

Why is the term knowledge management considered a misnomer by some experts?

Question 50

What is meant by the term information privacy?