Deck 13: Supporting It-Enabled Collaboration

Question 1

Managing knowledge workers requires a very directive managerial style.

Answer 1

False

Question 2

Group members that essentially perform the same task for the same boss are referred to as authority groups.

Answer 2

False

Question 3

Fraternal organizations are an example of a community of practice.

Answer 3

False

Question 4

Electronic tools to support team collaboration are referred to as supportware.

Question 5

One of the advantages of a GSS is that it provides a permanent record of a meeting.

Question 6

A GSS can be used to improve the participation of all parties to a meeting.

Question 7

A set of individuals aligned together for a common cause is referred to as a network army.

Question 8

The Internet has had a significant impact on the expansion of network armies.

Question 9

Project teams are groups that come together to accomplish a common goal usually within a specific schedule.

Question 10

According to Drucker, knowledge workers are becoming the dominant portion of labor.

Question 11

Face-to-face meetings are the most effective way to solve problems, IT has not been able to assist this type of problem solving.

Question 12

Open source software is not for commercial use.

Question 13

Meeting support systems are designed to improve effectiveness but not efficiency of meetings.

Question 14

Open source work usually has no clearly defined leadership; everyone contributes equally.

Question 15

E-mail is the most appropriate technology for same time/different place meetings.

Question 16

To be supported by groupware, the group membership must be open.

Question 17

To be supported by groupware the group must be collocated.

Question 18

Communities of practice are usually very formally structured and look to establish formal procedures for each problem they take on.

Question 19

GSS require synchronous communication.

Question 20

Task forces are formed to address specific issues and are not usually maintained on a continuous basis.

Question 21

Which type of group is formed to deal with a subject area or issue?

A) Business relationship group
B) Task force
C) Project team
D) Electronic group

Question 22

Which of the following is true of open source work?

A) There is usually a well-defined leader.
B) There is usually no leader.
C) Leadership rotates on a quarterly basis.
D) None of the above

Question 23

The goal of systems designed to improve meetings include:

A) the development of new methods of establishing more meetings throughout an organization
B) encourage better planning and preparation for meetings.
C) improve the automation of tasks to enable more meetings to be held.
D) All of the above

Question 24

Which of the following is not a characteristic of open source virtual organizations?

A) unmanageable membership
B) social pressures
C) rules and norms
D) All of the above

Question 25

Which of the following is true of open source programmers?

A) They take pride in helping others.
B) They believe software should be given away.
C) They receive the personal benefit of having better software to use.
D) All of the above

Question 26

________ is the term coined to describe a widely dispersed group that forms to further a cause?

A) Network armies
B) Task force
C) Delta team
D) Electronic group

Question 27

Which of the following is not true of groups?

A) Groups must remain in effect for long periods of time.
B) Groups may be collocated.
C) Groups can be loosely coupled.
D) None of the above

Question 28

Which type of group has members who work full time to achieve a specific goal within a specific schedule?

A) Authority group
B) Intradepartmental group
C) Project team
D) Interdepartmental group

Question 29

Open source software:

A) can be used commercially.
B) is generally developed by virtual organizations using the Internet.
C) may require being voted onto a project team to participate in software development.
D) All of the above

Question 30

Which type of group is comprised of members essentially doing the same thing, usually for the same boss?

A) Authority group
B) Intradepartmental group
C) Project team
D) Interdepartmental group

Question 31

________ is the term to describe a group of people who work or socialize together for so long that they have developed an identifiable way of doing things.

A) Network armies
B) Electronic group
C) Community of practice
D) Peer group

Question 32

According to Drucker, which of the following is the third evolution of the structure of organizations?

A) separated business ownership from management
B) command and control corporations
C) organizations of knowledge specialists
D) None of the above

Question 33

Which of the following is true of a Community of Practice?

A) They are usually informal.
B) They complement other means of sharing knowledge within an organization.
C) They have had a significant effect on some businesses.
D) All of the above

Question 34

Which of the following is not a potential advantage of a GSS?

A) better discussion
B) improved learning
C) greater distractions
D) None of the above

Question 35

Which of the following is a potential advantage of a GSS?

A) more opportunities for discussion
B) improved feedback to presenters
C) more equal participation
D) All of the above

Question 36

Sending angry e-mail is referred to as a(n):

A) flame.
B) spam.
C) e-mad lib.
D) None of the above

Question 37

Network armies have proliferated recently because of:

A) the increase is network computing capacity.
B) the Internet.
C) the international visibility afforded to virtually any cause.
D) All of the above

Question 38

Electronic tools to support collaboration is called:

A) groupware.
B) supportware.
C) decision support collaboration systems.
D) None of the above

Question 39

Which of the following is not a potential advantage of a GSS?

A) asynchronous participation
B) social community of the participants could be hindered
C) greater feedback to the presenters
D) None of the above

Question 40

Which of the following is true of groups?

A) Membership may be open.
B) Membership may be closed.
C) Group members can be dispersed.
D) All of the above

Question 41

Describe three ways that IT can improve meetings.

Question 42

Describe an electronic group.

Question 43

Distinguish between a project team and an authority group.

Question 44

Briefly describe the organizational transitions proposed by Drucker in his article, "The Coming of the New Organization."

Question 45

Describe three characteristics of groups.

Question 46

Describe network armies.

Question 47

Briefly describe a Community of Practice.

Question 48

Identify the three factors that have had a major impact on network armies.

Question 49

Discuss how managers of virtual organizations may need to alter their management approach.

Question 50

What are the potential advantages and disadvantages of using a GSS?