Deck 3: Strategic Uses of Information Technology

Question 1

Since the 1990's, strategic use of information systems has emphasized linking companies to suppliers, customers, and other parties in one's value chain.

Answer 1

True

Question 2

One disadvantage to demand-pull, business-to-business e-business is the infrastructure.

Answer 2

True

Question 3

The Internet has allowed increased focus on CRM.

Answer 3

True

Question 4

The strategic use of IT has transitioned from an outward focus to its current state, an inward focus.

Question 5

According to Porter, the only way to sustain advantage through the Internet is to create a distinct value chain that offers unique value.

Question 6

End-user computing is an example of strategic information systems use that works inward.

Question 7

The Internet has eliminated the problem of manufacturers and suppliers needing the same infrastructure.

Question 8

Corporate portals are difficult to implement because of the additional desktop software required for access.

Question 9

The Internet can no longer be viewed as a strategic use of Information Technology because of the demise of the dot coms.

Question 10

The importance of the Internet is its support for a sale to a customer - not the servicing of the product.

Question 11

It is possible to use an intranet to foster a sense of community within an organization.

Question 12

Electronic tenders are an extension of the computational capabilities of a computer.

Question 13

Close integration is when one party provides another party with ad hoc access to its internal information.

Question 14

A demand-pull business model is a customer-centric model that initiates activities after a customer's order has been placed.

Question 15

An electronic tender is an electronic communication capability in a product or service that allows that product or service to be paid for by another computer.

Question 16

An intranet is a closed system that utilizes Internet technologies to service employees and customers of an organization.

Question 17

In a private exchanges, information passes through the chain in a burst and is available to
all parties at the same time, rather than sequentially over time.

Question 18

Reengineering business processes is an outward focused strategy.

Question 19

In tight business-to-business e-business integration, two parties exchange information in a formal manner.

Question 20

In tight integration, two parties share at least one business process.

Question 21

According to Carr, which of the following is a reason why IT has reached the end of its buildout?

A) IT prices have dropped.
B) The capacity of the Internet has caught up with demand.
C) There are many computer vendors.
D) All of the above

Question 22

According to Carr, IT management should focus on which of the following?

A) managing risks
B) keeping costs down
C) staying ahead of the technology curve
D) Both A and B

Question 23

Decentralizing control over a company intranet:

A) encourages more timely and relevant content.
B) discourages development of sites with company information.
C) minimizes problems with data redundancy and security.
D) Both A and C

Question 24

Which of the following is not a potential B2C problem?

A) The information systems are not always reliable.
B) global competition
C) capability for personalized customer attention
D) must deal with multiple legal systems

Question 25

IT's economic impact comes from:

A) incremental improvements.
B) wholesale improvements.
C) "big bang" IT projects.
D) None of the.above

Question 26

A challenge associated with implementing a company intranet is:

A) implementing proprietary Internet technology.
B) difficulty integrating the intranet with existing legacy systems.
C) encouraging people to put information on the intranet.
D) All of the above

Question 27

In the 1990s, strategic use of IT in most businesses turned inward to:

A) intranets.
B) reengineering business processes.
C) ERP systems.
D) Both B and C
E) Both A and C

Question 28

A(n) ________ is an electronic communication capability in a product or service that allows that product or service to be tended.

A) electronic transmission
B) EDI
C) electronic tender
D) None of the above

Question 29

A unique aspect of a company intranet is:

A) fostering a sense of alienation by employees.
B) promoting company culture.
C) creating a sense of belonging for employees.
D) Both B and C

Question 30

Which of the following is not considered a strategic uses of IT in business?

A) business-to-employee
B) business-to-government
C) business-to-customer
D) business-to-business

Question 31

In ________ business-to-business e-business integration, two parties exchange information in a formal manner.

A) loose
B) merged
C) close
D) tight

Question 32

Which strategic use of the Internet is no longer in use?

A) business-to-employee
B) business-to-consumer
C) business-to-business
D) All of the above are still in use.

Question 33

Which of the following is an advantage of B2C e-business?

A) elimination of geographic boundaries
B) automated order processing
C) Manufacturers can bypass retailers.
D) All of the above

Question 34

An example of B2B e-business is:

A) collaborating with competitors to set prices.
B) collaborating with non-competitors to achieve efficiencies.
C) acquiring suppliers.
D) Both A and C

Question 35

According to Michael Porter, the way to sustain advantage through the Internet is to:

A) create a distinct value chain.
B) create a distinct demand chain.
C) create a distinct knowledge chain.
D) None of the above

Question 36

Which of the following is not true of intranets?

A) They utilize standard protocols.
B) They result in open systems using nonproprietary technologies.
C) They result in wider access to company information.
D) All of the above

Question 37

In ________ business-to-business e-business integration, two parties share at least one business process as partners.

A) loose
B) merged
C) close
D) tight

Question 38

Which of the following is part of a company's value chain?

A) the upstream supply chain
B) the downstream demand chain
C) retailers
D) All of the above

Question 39

When e-business applications run over a public network:

A) access costs are drastically reduced.
B) communications costs are drastically reduced.
C) application costs are drastically reduced.
D) training costs are drastically reduced.
E) All of the above

Question 40

Strategic Uses of Information Systems include:

A) Working Outward, Working Inward, and Working Across.
B) Working Outward, Working Inward, and Working Between.
C) Working Outward, Working Inward, and Working Around.
D) Working Between, Working Across and Working Around.

Question 41

List the advantages of B2B e-business.

Question 42

Distinguish between e-enablement, e-business, and e-commerce.

Question 43

Distinguish between three types of strategic uses of IT in business.

Question 44

Distinguish between loose, close and tight integration of B2B e-business.

Question 45

List and describe three key components provided by the Internet that has allowed companies to accelerate online business activity.

Question 46

Briefly describe the three lessons that the past has taught about how to use IT strategically, according to Brown and Hagel.

Question 47

How do companies use the technology of the internet for competitive advantage?

Question 48

According to Porter, how can the Internet be used to sustain a competitive advantage?

Question 49

What is an Intranet? Identify several key benefits of intranets.

Question 50

According to Carr, long term successful IT management hinges on defense, not offense. Carr further indicates that the Management of IT should focus on which three areas?