Deck 1: Information Systems Management in the Global Economy

Question 1

Worknets are formal groups that are required to share collective knowledge.

Answer 1

False

Question 2

Hierarchical management structures in business are no longer optimal because hierarchical management structures cannot cope with rapid change.

Answer 2

True

Question 3

Procedure-based activities are primarily handled by managers and executives and require sophisticated information systems for support.

Answer 3

False

Question 4

Privacy of data is a business issue and does not typically involve the information systems organization.

Question 5

Outsourcing IT services is always a long-term commitment.

Question 6

Data Security is a business issue and does not typically involve the information systems organization.

Question 7

Data management has changed over the years to include graphics, animation, and video.

Question 8

A major theme in today's business cycle today's is globalization.

Question 9

There has been a significant shift in recent years from system integration to application delivery.

Question 10

Intellectual capital is a synonym for knowledge.

Question 11

The global marketplace is limited by the lack of trans-border mergers.

Question 12

Taking advantage of the Internet, and networks in general, is a major goal of enterprises.

Question 13

One of the challenges for IT executives is the need to balance a single architecture with tailored systems.

Question 14

The most exciting developments in telecommunications technology is fiber optics.

Question 15

Real-time enterprise refers to the use of information technology that enables organizations to understand their business up to the minute.

Question 16

One of the significant changes in IT governance is the shift to a centralized IS executive decision making process.

Question 17

The term data has come to mean content.

Question 18

E-business is limited to electronic activity conducted over the Internet.

Question 19

Knowledge-based activities are designed to handle large volumes of transactions.

Question 20

The convergence of previously separate technologies such as computers, telephones/telecom/cable TV, contribute to the increased importance and complexity of IT.

Question 21

Knowledge-based activities are characterized by:

A) output measures that are less defined.
B) focus on process.
C) low cost per transaction.
D) All of the above

Question 22

Procedure-based activities are characterized by:

A) low volume of transactions.
B) focus on effectiveness.
C) well-structured procedures.
D) All of the above

Question 23

A web of relationships surrounding one or two companies is known as a(n):

A) e-enablement network.
B) ecosystem.
C) e-commerce transaction.
D) None of the above

Question 24

How IT is used depends on the ________ surrounding the organization that uses it.

A) infrastructure
B) competitive forces
C) environment
D) Both A and C

Question 25

Procedure-based activities are characterized by:

A) low cost per transaction.
B) focus on efficiency.
C) predominantly clerical workers.
D) All of the above

Question 26

IT evolution can be described using the four traditional areas of:

A) hardware, applications, operating systems and communication.
B) software, hardware, communication and telecommunications.
C) software, telecommunications, internet and hardware.
D) hardware, software, data, and communication.

Question 27

If an organization has e-enabled its business it is:

A) expanding its brick-and-mortar operations.
B) integrating the Internet into how it works.
C) offering goods and services internationally.
D) All of the above

Question 28

Trends in computer hardware are headed toward:

A) increasing distribution.
B) increasing centralization.
C) increasing IT control.
D) None of the above

Question 29

Which of the following is a major data issue?

A) compliance with the need to verify financial data.
B) protecting data from those who should not see it
C) safeguarding customer data
D) All of the above

Question 30

Knowledge that people have but cannot be easily explained to others is referred to as:

A) tacit knowledge.
B) explicit knowledge.
C) illicit knowledge.
D) artificial knowledge.

Question 31

The most exciting developments in telecommunications technology is:

A) wireless.
B) structured code.
C) Ethernet.
D) fiber optics.
E) Both A and C

Question 32

Organizations are attempting to create a new work environment that incorporates:

A) slower business cycles.
B) an electronic foundation.
C) greater emphasis on hierarchical management.
D) None of the above

Question 33

Which of the following affects how IT is used within an organization?

A) economic conditions
B) societal mores
C) labor
D) All of the above

Question 34

Trends in data are headed towards:

A) emphasis on application data files.
B) emphasis on knowledge management.
C) emphasis on data reduction.
D) All of the above

Question 35

The Internet has moved the business model from ________ to ________.

A) demand-pull; supply-push.
B) supply-push; demand-pull.
C) supply-pull; demand-push.
D) demand-push; supply-push.

Question 36

Business ecosystems:

A) are stable business environments.
B) work best in a hierarchical, centralized command structure.
C) involve relationships with one or a few companies.
D) Both A and C

Question 37

The dominant issue in software and programming in the 1960s was:

A) improve transaction-processing systems.
B) how to improve the productivity of in-house programmers.
C) the use of outside services, such as timesharing services.
D) deciding between application packages and contract programming from independent
Software houses.

Question 38

A Framework for IS Management includes: Infrastructure Management, System Development and Delivery and

A) essential enabling technologies.
B) information workers.
C) procedural systems.
D) support systems.

Question 39

Trends in computer software are headed towards:

A) increasing use of purchased software.
B) increasing network-centricity.
C) increased end-user computing.
D) All of the above

Question 40

Which of the following is not a major trend in the management of information technology?

A) outsourcing
B) IT governance
C) shift toward application delivery
D) All of the above

Question 41

Due to the growth and pervasiveness of IT, organizations are operating in a much different business environment. Describe three business issues that dramatically affect IT.

Question 42

Briefly describe how outsourcing and strategic alliances have impacted IS organizations.

Question 43

Briefly describe how the Web has changed the term data.

Question 44

List four principle elements that represents the process of applying IT to accomplish useful work.

Question 45

Discuss how the emergence of the Internet economy has affected the global market place.

Question 46

Describe two major data issues facing CIOs today.

Question 47

List five factors that affect the external business environment.

Question 48

Briefly describe three major trends in IT management.

Question 49

Describe the key differences between procedure-based information work and knowledge-based information work.

Question 50

Why is it important for the IS organization to recognize the distinction between procedure-based activities and knowledge-based types of information work?