Deck 15: The Opportunities and Challenges Ahead

Question 1

Rewiring involves coordinating disparate pieces of intelligence to form personalized settings.

Answer 1

False

Question 2

According to Zuboff and Maxmin, only centralized capitalism is capable of providing deep support.

Answer 2

False

Question 3

Communications costs have influenced how organizations have been structured over time.

Answer 3

True

Question 4

The Internet has enabled a focus on personalized communication instead of mass market communication.

Question 5

The Internet has enabled customers to establish their own time frames for when they want to receive service, not necessarily when the company wants to provide it.

Question 6

Organizations of the future will need to be stable rather than adaptive.

Question 7

According to Senge, organizational learning is the only sustainable competitive advantage.

Question 8

According to Senge, organizational learning that occurs from past experience is considered a learning disability.

Question 9

In a virtual organization, time and space are no longer the main organizing foundations.

Question 10

Reengineering requires a task-centered viewpoint.

Question 11

A conceptual framework for making complete patterns clearer is referred to as systems thinking.

Question 12

Moving intelligence to the areas where it is less costly to maintain is referred to as arbitrage.

Question 13

A key component of reengineering is the implementation of sudden and dramatic change.

Question 14

A process metric requires that an outcome be measured from a customer perspective.

Question 15

According to Senge, most organizations only survive approximately 40 years.

Question 16

Deeply engrained assumptions and generalizations are referred to as shared vision by Senge.

Question 17

Communities are formed by design, groups by their own volition.

Question 18

It is essential that IT managers understand the user's comfort level with technology when introducing new technologies.

Question 19

In a community of practice work is about learning and a crucial ingredient is tacit knowledge.

Question 20

People can only belong to one community of practice within an organization.

Question 21

Which component of the Internet mindset is focused on personalizing a customer's communications with the company?

A) eliminate mass market communication
B) eliminate broadcast customer contact
C) customer time frame
D) bottom-up culture

Question 22

As an organization shifts from being task-centric to process-centric, employees will:

A) focus on performing repetitive tasks.
B) focus on performing tasks assigned by the boss.
C) take responsibility for achieving results.
D) None of the above

Question 23

Which of the following is a reason to build communities within a knowledge-based company?

A) People, not processes, perform the work within an organization.
B) Tacit knowledge is learned through communities.
C) Organizations are webs of participation.
D) All of the above

Question 24

Deeply ingrained assumptions, generalizations, and images are referred to as:

A) personal mastery.
B) mental models.
C) team learning.
D) systems thinking.

Question 25

________ means moving intelligence to areas where it is less costly to maintain.

A) Arbitrage
B) Reassembly
C) Rewiring
D) None of the above

Question 26

In a network, the ________ is most useful when decentralized, flexible, personalized, and sensitive to context.

A) periphery
B) front-end intelligence
C) communication
D) back-end intelligence

Question 27

Turning into a process-centric organization will result in:

A) employees turning into professionals.
B) process owners being established within an organization.
C) employees taking a more holistic view of work.
D) All of the above

Question 28

According to Senge, which of the following is not a learning discipline?

A) systems thinking
B) innovation
C) shared vision
D) None of the above

Question 29

An organization that exists whenever and wherever the participants happen to be is called a(n) ________ organization.

A) ad-hoc
B) virtual
C) temporary
D) None of the above

Question 30

The common identity that describes how employees and others view an organization is referred to as:

A) personal mastery.
B) mental models.
C) shared vision.
D) innovation.

Question 31

The ________ form of capitalism is the only one capable of providing deep support.

A) distributed
B) centralized
C) structured
D) None of the above

Question 32

Which component of the Internet mindset is focused on providing an interactive customer experience with the company?

A) eliminate mass market communication
B) eliminate broadcast customer contact
C) customer time frame
D) bottom-up culture

Question 33

According to Senge, which of the following is not a learning discipline?

A) personal mastery
B) mental models
C) team learning
D) All of the above

Question 34

In a network, the ________ can be centralized and made stable, robust and standardized in a core shared infrastructure.

A) periphery
B) front-end intelligence
C) communication
D) back-end intelligence

Question 35

A ________ is a collection of people that forms of its own volition to pursue a common interest.

A) group
B) community
C) team
D) None of the above

Question 36

Reengineering is:

A) process-oriented.
B) task-oriented.
C) people-oriented.
D) None of the above

Question 37

Which of the following is a component of the Internet mindset?

A) mass-marketed communication
B) a bottom-up culture
C) broadcasted customer contact
D) None of the above

Question 38

Which component of the Internet mindset challenges the IT department to get input from their customers to determine the services they want, when they want them, and where they want them from?

A) eliminate mass market communication
B) eliminate broadcast customer contact
C) customer time frame
D) bottom-up culture

Question 39

Looking for patterns and viewing them as a whole entity is referred to as:

A) personal mastery.
B) mental models.
C) team learning.
D) systems thinking.

Question 40

Which of the following is a component of the Internet mindset?

A) personal communication
B) customer service during the customer's time frame
C) interactive customer contact
D) All of the above

Question 41

Describe the cluster of users with regard to their attitude toward new technology.

Question 42

Identify four ways that IT professionals can learn about the business that they support.

Question 43

Describe the four places where value resides in a network.

Question 44

Identify three reasons why communities are the building blocks of a knowledge-based company.

Question 45

Briefly describe Senge's five disciplines for a learning organization.

Question 46

Briefly describe the four components of the Internet mindset.

Question 47

Identify three ways that business executives can learn how to guide the use of IT.

Question 48

How does a community differ from a group?

Question 49

Describe what is meant by a self-organizing organization?

Question 50

Describe the three distinguishing characteristics of the rules of networks.