Deck 8: Communication

Question 1

Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

Answer 1

True

Question 2

Research indicates that communication ability is related to a manager's performance.

Answer 2

True

Question 3

The communication process is very complex, and thus presents almost insurmountable challenges to understanding and controlling it.

Answer 3

False

Question 4

Crucial conversations are discussions where the stakes are high, so opinions need to be in line with the majority in the group.

Question 5

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners.

Question 6

Filtering, emotional disconnects, and lack of credibility are all barriers to effective communication.

Question 7

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.

Question 8

The use of jargon can strengthen professional bonds with those of similar backgrounds.

Question 9

Experts agree that organizations should regularly monitor employees' online activity.

Question 10

What women tend to perceive as "passion" in communication, men tend to view as "too much emotion".

Question 11

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

Question 12

Verbal communication is largely asynchronous.

Question 13

Though employees seem more satisfied when their company communicates with them about issues that impact them, effective communication does little to improve the firm's market value.

Question 14

The sender in the communication process is totally responsible for successful, effective communication between the sender and receiver.

Question 15

Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process.

Question 16

Nancy goes to work at her job at the university after the December holiday break.She opens her email and finds 312 emails after her vacation.Nancy is experiencing information overload.

Question 17

Research suggests that women may be speaking less in high-stakes communication situations like meetings.

Question 18

There are two types of communication in organizations: verbal and written.

Question 19

In the communication process, noise is found only in the external environment of the communication situation.

Question 20

The word or term "secretary" is an example of biased language.

Question 21

The most information-rich communication channel is a formal written document like a report.

Question 22

In China, as in the United States, direct eye contact is important in a communication situation.

Question 23

If I emphasize the word "Max" in the following sentence, "I did not tell Max you were late," it suggests that I might have implied it to people other than Max.

Question 24

A face-to-face information channel is high in information richness.

Question 25

The sentence construction of the "Isn't it?" question we ask in the United States tends to be confusing for non-native speakers.

Question 26

Written and verbal communication tends to seek, give, or exchange information.

Question 27

People are not happy when something unexpected happens, but they are less upset when things are somewhat hidden.

Question 28

There are cultural differences in the use of nonverbal communication elements like body language and facial expression.

Question 29

A press release is intended to appear independent of its sender.

Question 30

In a business e-mail, using a subject line is often unnecessary as it may create unrealistic expectations about the message content.

Question 31

Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.

Question 32

*Slack is a communications tool that provides a way to do which of these?

A)Use instant messaging through private and public channels.
B)Allow easily accessible channels of communication between employees and management.
C)Open up communication to larger groups, not just a small email thread.
D)All of the above.

Question 33

Communication methods and forms differ little across cultures.

Question 34

Communication flows upward, downward, and laterally in an organization, but it is not possible for communication to flow diagonally.

Question 35

People speak much faster than they hear words.

Question 36

In crisis situations, it is extremely important that an executive be the spokesperson for the firm.

Question 37

Nonverbal communication is at least as important as verbal communication.

Question 38

Written communication is the most often used form of communication in business.

Question 39

A nonverbal gesture, like the "OK symbol" made in the United States, could be offensive in another culture.

Question 40

Written communication is best utilized when the ideas are simple.

Question 41

Martin is the financial director of a small business.He recently read a memo from one department presenting a new idea for a product.During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing that product.The barrier facing Martin in this scenario is

A)filtering.
B)selective perception.
C)emotional disconnects.
D)semantics.

Question 42

The email sent by the professor represents what aspect of the communication model?

A)feedback
B)noise
C)
D)decoding

Question 43

Which of the following is a criterion one may use in deciding whether or not to filter a message?

A)status
B)month of the year
C)time available
D)knowledge and perception of speaker

Question 44

*While Slack is very popular, it still has the some of the same communications issues other communications tools have including

A)people reply too quickly without giving their response enough thought.
B)it won't send a message until it is complete.
C)people confuse which channels they are on.
D)it's too

Question 45

*All of these are characteristics of effective communication EXCEPT

A)be relevant and complete
B)equitable for everyone to share information
C)prompt and timely
D)descriptive and vague

Question 46

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model?

A)message
B)
C)feedback
D)noise

Question 47

Research on communication indicates that

A)effective communication can lead to emotional labor.
B)effective communication skills are among the top skills sought by recruiters today.
C)poor communication is seen as a causal factor in 10-20% of all accidents.
D)although good communication helps retain effective performers, it does not increase a firm's market share.

Question 48

Ariel was writing a paper at her laptop when the phone rang.She answered it but kept writing as she talked.It was a friend who needed an assignment that had been given last week.Ariel e-mailed her the assignment.A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.

A)message
B)noise
C)sender
D)feedback

Question 49

Which of the following is considered a barrier to communication?

A)filtering
B)intention of communication
C)selective judgment
D)noise

Question 50

Given the above scenario, the students have what role in the communication process?

A)receiver
B)
C)decoder
D)sender

Question 51

Students come to class and ask why they are not receiving syllabi.This question represents what aspect of the communication model?

A)noise
B)feedback
C)
D)message

Question 52

Communication fulfills three main organizational functions which are

A)transmitting information, sharing emotions, and coordination.
B)transmitting information, collaboration, and sharing emotions.
C)control, collaboration, and coordination.
D)sharing emotions, coordination, and control.

Question 53

*Which of these is NOT a function that communication fills in an organization?

A)sharing feelings
B)coordinating and organizing
C)assessing stock values
D)transmitting information

Question 54

Which of the following statements about communication is correct?

A)Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior.
B)Miscommunication is an annoyance, but seldom has serious consequences.
C)Between 10 and 20 percent of a manager's time is spent communicating.
D)Communication ability is particularly important in lower levels of organizations.

Question 55

Jason sent an email to his mother, "Ur never going 2 believe this.That prof gave me no credit for my paper.I h8 him." (with emoticons included).When his mother got the e-mail, it took her quite some time to decipher the message.Jason should have considered his audience when he _________ the message.

A)decoded
B)validated
C)received
D)encoded

Question 56

The individual originating a message is called the

A)sender.
B)encoder.
C)receiver.
D)decoder.

Question 57

In the communication process model, the task of translating an idea into words is called

A)decoding.
B)encoding.
C)
D)noise.

Question 58

In this scenario, the professor has what role in the communication process?

A)receiver
B)
C)decoder
D)sender

Question 59

Jason received the sales report and noted how badly the southern sector performed.As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers.This scenario focuses on the communication barrier of

A)filtering.
B)selective perception.
C)emotional disconnects.
D)semantics.

Question 60

Which of the following statements about filtering information is accurate?

A)Filtering is withholding information to manage a person's reactions.
B)Filtering enables people to get the most accurate picture of a situation.
C)People tend to filter downward communication more than upward communication.
D)To maximize the chances of sending effective communication, it is advisable to use a single channel to send it.

Question 61

A communication receiver who is preparing his comment or answer and not really listening to the sender is

A)using jargon.
B)using semantics.
C)biased.
D)rehearsing.

Question 62

Men and women tend to differ somewhat in their communication styles.Which of the following statements regarding those differences is correct?

A)Women focus more on competition in their communication; men on cooperation.
B)Women use metaphors from the home; men from work.
C)In meetings, women tend to withhold their opinions more than men.
D)Men focus on requests in their communication; women on orders.

Question 63

Martha's mom asks her to go to the grocery store for her.Martha agrees and heads upstairs to get ready.Before she leaves her house, she sits down at her desk to check her e-mail and receives a text message from her friend Nancy to turn on the television and see the story about their friend, Jill.As the story about Jill comes on, Martha's mom comes in and asks Martha to get her an eight-ounce can of diced tomatoes.Martha smiles at Mom and nods and listens to the story on television as she e-mails Sandra and picks up her phone to text Nancy.When Martha gets to the store, she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can.This scenario depicts which barrier to communication?

A)filtering
B)selective perception
C)semantics
D)information overload

Question 64

Which of the following statements about listening is correct?

A)Listening takes practice and concentration.
B)Effective listening has a behavioral and emotional component.
C)Active listening creates a real-time relationship between the sender and receiver.
D)All of the above

Question 65

Which of the following pieces of advice is a tip to improve your listening habits?

A)Paraphrase the speakers points to ensure you understand.
B)Think about what you will say while the other person is talking; that way you'll be prepared to answer when the time comes.
C)Interrupt the speaker to clarify and ensure you understand their point.
D)Don't ask obvious questions because it will seem like you weren't listening.

Question 66

An example of a crucial conversation is

A)asking for a raise.
B)taking part in a weekly meeting.
C)assigning weekly work to an employee.
D)chatting about the company's latest email on the firm's holiday party plans.

Question 67

Which of the following statements about communication barriers is correct?

A)Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems.
B)Jargon spoken between people from different areas and backgrounds helps them forge a professional bond.
C)Managers can use grapevine to send and receive messages.
D)Women often jump right into a project while men ask a lot of questions before beginning.

Question 68

Storytelling is an effective form of communication for which of the following situations?

A)assigning tasks to an employee
B)explaining the benefit package changes to employees
C)orienting new employees to the company's culture
D)correcting an employee's approach to a project

Question 69

Which of the following statements about communication barriers is correct?

A)Speaking to your audience is an example of jargon.
B)A receiver who is emotionally upset still clearly receives communication from the sender.
C)There are very few words that inflame or insult people.
D)Selective perception is a time saver, but it can lead to mistakes.

Question 70

Active listening involves

A)interrupting the message sender to clarify what she is saying.
B)giving partial attention to the sender so you can be thinking about your response.
C)refraining from asking senders any questions about their messages.
D)taking time to understand the points being made.

Question 71

Which of the following statements about workplace gossip is accurate?

A)Research finds that only a minimal amount of workplace communication occurs at the grapevine level.
B)Politically motivated employees use the grapevine to disseminate self-promoting information in the organization.
C)Employees generally distrust their peers as a source of information.
D)Because the grapevine lacks a specific sender employees are more likely to trust the information.

Question 72

Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe.She is using what type of communication?

A)verbal
B)direct
C)nonverbal
D)written

Question 73

Communication can be categorized into three basic types

A)verbal, direct, and nonverbal.
B)direct, passive, and open.
C)nonverbal, verbal, and written.
D)written, nonverbal, and direct.

Question 74

You receive an email with the term SOX in the body and can't remember what it refers to.In this scenario, you have been impacted by which communication barrier?

A)selective perception
B)lack of source familiarity or credibility
C)filtering
D)semantics

Question 75

Which of the following statements about storytelling is true?

A)Storytelling helps employees understand simple concepts.
B)The more frequently stories are shared in an organization, the lower the organizational commitment.
C)The greater the strength of the stories shared in an organization, the greater the organization commitment.
D)The higher quality story relayed by an entrepreneur, the more employees will like him.

Question 76

Bill is speaking to a group of fellow marketing specialists at a national convention.He opens his presentation with a "dumb blonde joke".Unfortunately, there is dead silence in the room.Bill did not fully address which barrier to communication in preparing his speech?

A)filtering
B)selective perception
C)lack of source familiarity or credibility
D)semantics

Question 77

Listening

A)is an art, not a skill, and cannot be learned.
B)does not require close attention to the sender so multitasking is possible.
C)can be demonstrated to the sender by nonverbal signals like establishing eye contact.
D)creates a bond between communicators, but does not increase communication flow or accuracy.

Question 78

The personal filtering of what we see and hear so as to suit our own needs is

A)filtering.
B)semantics.
C)selective perception.
D)information overload.

Question 79

All of the following are rules for active listening EXCEPT:

A)find areas of agreement with the speaker.
B)listen for feelings.
C)note all cues.
D)listen for message content.

Question 80

Which of the following terms is an example of biased language?

A)salesman
B)cleaner
C)nurse
D)engineer