Deck 7: Managing Stress and Emotions

Question 1

Stress, or the body's response to a change that requires a physical, mental or emotional response, is always bad for the individual.

Answer 1

False

Question 2

In the resistance phase of stress, an outside stressor jolts an individual insisting that something must be done.

Answer 2

False

Question 3

Challenge stressors have been shown to relate to increased engagement and performance.

Answer 3

True

Question 4

All stress results in negative consequences.

Question 5

On the Holmes-Rahe scale, the most stressful life event is the death of a spouse.

Question 6

The outcomes of stress are only psychological in their orientation.

Question 7

The Demand-Control model proposes that employees with high levels of autonomy and control over their jobs will be less stressed.

Question 8

Downsizing, or the expectation of downsizing, is related to greater absence in the workforce.

Question 9

Challenge stressors generally show negative effects on performance, while hindrance stressors generally show positive effects on performance.

Question 10

Information overload negatively impacts employee efficiency and creativity.

Question 11

John's company downsized, and John is now performing his own job plus most of his former coworker Sidney's job.John is now experiencing role ambiguity.

Question 12

Blemishes and other skin problems can be outward manifestations of stress.

Question 13

When we perceive a threat to our safety, the body reacts with a "fight or flight" response.

Question 14

A Forbes magazine survey indicates that the most stressful job in 2017 was that of enlisted military personnel.

Question 15

There are a variety of ways to reduce stress in the workplace.

Question 16

Role conflict is the strongest predictor of poor performance on the job.

Question 17

The General Adaptation Syndrome looks at how events on the job cause different kinds of people to feel different kinds of emotions.

Question 18

Overall, work-life conflict is more problematic for men than women.

Question 19

According to one survey, over half of workers report job stress as an issue for them.

Question 20

Role conflict is a result of contradictory demands at work.

Question 21

Organizations can help employees reduce stress by offering them greater autonomy in their jobs, making their job duties clear, and providing employee assistance programs.

Question 22

*NASA prepares astronauts to be better roommates and colleagues by

A)helping them develop skills to solve problems interpersonally
B)helping them to develop skills to argue without being mean
C)allowing them private areas in the Space Station
D)teaching them to journal

Question 23

The link between stress and heart disease has been proven by the American Heart Association to be strong.

Question 24

Research shows that excessive stress is related to higher turnover and lower job performance.

Question 25

Mindfulness-based programs are increasingly being utilized by organizations as a way to help employees combat stress at work.

Question 26

The old adage "Have a good cry" is great advice to deal with stress that has built up in an individual.

Question 27

Persistent stress has the potential to place vulnerable individuals at an increased risk for depression.

Question 28

Americans enjoy much greater leisure time than their European counterparts.

Question 29

According to Affective Events Theory, the six emotions of anger, fear, joy, love, sadness and surprise inspire actions that can benefit or harm others.

Question 30

The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting.

Question 31

Fish contains dopamine, which when consumed can produce feelings of alertness.

Question 32

Both positive and negative emotions can be contagious, but the spillover from positive emotions lasts longer than negative ones.

Question 33

Physically active work breaks lead to reduced mental concentration levels and increased mental fatigue.

Question 34

Marissa is generally a few minutes late for class.She feels that "class will be there, why rush?" Marissa always thinks through how to address problems that arise for her rather than responding first and thinking later.Marissa has a Type A personality.

Question 35

Flow is the state of consciousness where individuals are totally absorbed in an activity.

Question 36

Individuals with a strong social network are more stressed than individuals who do not have such networks because of the increased interpersonal demands of large social networks.

Question 37

The "Corporate Athlete" approach to dealing with stress is a reactive approach.

Question 38

Stress-related issues cost companies billions of dollars annually due to absenteeism, lost productivity, and accidents.

Question 39

Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product and recommend it to others.

Question 40

Most American adults get the appropriate amount of sleep each night.

Question 41

*Which of these is NOT a stress management technique used by NASA for astronauts?

A)exercise
B)private space
C)blogging
D)special food

Question 42

Mary is a new employee in the handbag department of a major department store.She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers, or if she is to sell the items and then go back into the stockroom to replenish them.Mary is experiencing

A)information overload.
B)role ambiguity.
C)role overload.
D)role conflict.

Question 43

General Adaptive Syndrome refers to

A)how events on the job cause different kinds of people to feel different emotions.
B)the hypothesis that stress plays a general role in disease.
C)the body's response to good news.
D)the mismatch among emotions, attitudes, beliefs and behavior.

Question 44

Which of the following is NOT a type of response to stress?

A)physical
B)mental
C)emotional
D)societal

Question 45

Rodney is experiencing a real dilemma.His boss just called him and told him that he had to attend a dinner meeting Wednesday night with some important out-of-town clients.Rodney's daughter just called and told him she will be dancing a solo at her dance recital on Wednesday evening.Rodney is experiencing

A)role conflict.
B)role overload.
C)information overload.
D)role ambiguity.

Question 46

Which of the following role stressors has been shown to have the strongest effects on poor performance?

A)role ambiguity
B)role conflict
C)role overload
D)all role stressors have equally detrimental effects on performance.

Question 47

The body's "fight or flight" response causes which of the following physical symptoms to occur?

A)narrow-eye focus.
B)digestion interruption.
C)decreased heart rate.
D)deep breathing.

Question 48

Facing contradictory demands at work is a form of

A)role ambiguity.
B)role conflict.
C)role overload.
D)information overload.

Question 49

Hindrance stressors refer to

A)vagueness in regard to job responsibilities.
B)stressors that detract from personal goals and prevent personal growth.
C)demands and circumstances that cause stress but also promote individual growth.
D)having insufficient time and resources to complete one's job.

Question 50

Stressors are defined as

A)demands to perform interactions and internal calculations that exceed the supply or capacity of time available for processing.
B)states of consciousness in which a person is totally absorbed in an activity.
C)events on the job which cause different people to feel different emotions.
D)events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Question 51

What is Camden Property Trust's motto:

A)Have fun!
B)Work hard!
C)Money is the most important thing!
D)You can never work too hard!

Question 52

Role overload refers to

A)inability to reconcile the demands of one's work and home life.
B)facing contradictory demands at work.
C)having insufficient time and resources to complete a job.
D)vagueness in relation to what job responsibilities are.

Question 53

Role ambiguity refers to

A)vagueness in relation to job responsibilities.
B)insufficient time and resources to complete a job.
C)contradictory demands at work.
D)processing demands that exceed the supply of time for such processing.

Question 54

Which of the following statements about stress is correct?

A)An American Psychological Association survey suggests that there is a strong correlation between stress and heart attacks.
B)No matter how they are categorized, stressors are always bad for individuals.
C)Stressors cause stress by reducing adrenaline levels and increasing cortisol levels in the body.
D)Stress is a cumulative process.

Question 55

Stress is

A)the body's response to an environmental demand.
B)decreasing in the American workplace.
C)a mental barrier, but not a physical one.
D)always negative.

Question 56

In what stress phase does the body release cortisol and begin to adjust to the demands of the stress?

A)alarm phase
B)exhaustion phase
C)adaptation phase
D)resistance phase

Question 57

Agnes glances at the clock and notes it is three hours until her first final of the week.She still has two chapters to study.She feels a slight pain in the pit of her stomach.Agnes is experiencing symptoms of what stress phase?

A)exhaustion phase
B)alarm phase
C)resistance phase
D)stressor phase

Question 58

Challenge stressors refer to

A)vagueness in regard to job responsibilities.
B)stressors that detract from personal goals and prevent personal growth.
C)demands and circumstances that cause stress but also promote individual growth.
D)having insufficient time and resources to complete one's job.

Question 59

Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel.She is probably experiencing the

A)exhaustion phase.
B)alarm phase.
C)resistance phase.
D)adaptation phase.

Question 60

Information processing demands that exceed the supply or capacity of time available for such processing is called

A)role conflict.
B)role ambiguity.
C)role overload.
D)information overload.

Question 61

Maria is a customer service agent for a large Telecom.During her shift she gets a call from an irate customer who is screaming at her and calling her names.This event would be considered a(n)

A)role stressor.
B)interpersonal stressor.
C)challenge stressor.
D)life change.

Question 62

Research on individual differences in the type of stress experienced by employees indicates that

A)workaholics enjoy work more than other employees.
B)due to their stronger social networks, men process stress more effectively than women.
C)men become depressed more often than women.
D)individuals with Type A personalities are more likely to experience negative organizational outcomes.

Question 63

Marcus is a student at State University.He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time.He studies until the late hours of the night and will argue with his professor for every possible point on a exam.Marcus would be classified as having

A)Type A personality.
B)Type B personality.
C)pessimistic personality.
D)neurotic personality.

Question 64

Research on downsizing indicates which of the following is a statement?

A)Since 1980, the service industry has accounted for the largest average percentage of firms which downsized five or more percent of their workforces.
B)Downsizing and job insecurity are challenge stressors.
C)Downsizing leads to other stressful events such as financial insecurity.
D)Creativity in the work environment improves significantly during downsizing because people have to do more with less.

Question 65

Which of the following is an example of anticipatory stress?

A)Anna's coworker Julie was just let go due to downsizing.Anna worries about whether she will get to keep her job.
B)Reuben feels anxious every time he thinks back to what his supervisor said during his recent performance evaluation.
C)Sam is upset because he just lost an important sale that he has been working toward for a month now.
D)Carlos' son is home alone and has called Carlos at work three times in the past hour.

Question 66

Which of the following statements regarding work-life conflict is accurate?

A)Work demands and family demands are always incompatible.
B)Work-life conflict has gone down in recent years due to better technology.
C)Work-life conflict is greater for men than for women.
D)Increased work hours and dual-earning households in the U.S.have contributed to greater work-life conflict.

Question 67

Joe was diagnosed with cancer six months ago.He is back at work between chemotherapy treatments but is unable to work more than four hours per day.Diego has been covering all Joe's assignments that extend beyond Joe's four-hour day as well as covering the regular tasks of his own eight-hour shift.Diego is likely experiencing

A)role ambiguity.
B)role overload.
C)role conflict.
D)information overload.

Question 68

Major organizational changes can cause employees to experience higher levels of stress at work.Which of the following is considered a type of organizational change?

A)changes in executive leadership
B)changes in policies and protocols
C)changes in workforce due to a merger or acquisition
D)all of the above

Question 69

Which of the following statements is true of major life changes?

A)Stress results from negative life changes but not from positive ones.
B)The Holmes-Rahe scale ascribes stress values to life events based upon incidences of illness and death in the 12 months after such events.
C)Stressors are one-time events so the number of stressors you experience in a 12 month period is not important.
D)Life events can impact our psychological but not our physical well-being.

Question 70

Antonia received some negative feedback on her sales performance on her last performance evaluation.It's already been a week since the meeting with her supervisor but she just can't stop thinking about the feedback.She keeps replaying it in her mind over and over.This is an example of

A)burnout.
B)rumination.
C)anticipation.
D)a role stressor.

Question 71

Anita seems to take life as it comes.When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service.Anita has a _________________ personality.

A)Type A
B)Type B
C)pessimistic
D)neurotic

Question 72

Research on stress in the workplace indicates which of the following is an outcome of experiencing stress?

A)lower turnover
B)higher job performance
C)higher job commitment
D)lower organizational citizenship behaviors

Question 73

A Type B personality displays which of the following characteristics?

A)impatience
B)deep levels of job involvement
C)high level competitiveness
D)logical decision making

Question 74

Research on workplace stressors indicates

A)role conflict is the strongest predictor of poor performance.
B)when role ambiguity is low, new employees have a
C)role conflict hurts job performance, but role overload has little impact on job performance.
D)the fragmented fashion in which we work due to information overload impacts mental acuity and creativity.

Question 75

Which was the most stressful job in America of 2017 according to Forbes magazine?

A)miner
B)inner city high school teacher
C)police officer
D)enlisted military personnel

Question 76

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he e-mails his friends and watches the NFL Thursday night football game.His phone just rang and now he is also talking to his girlfriend.Omar is likely experiencing

A)role conflict.
B)information overload.
C)role ambiguity.
D)role overload.

Question 77

Which of the following statements regarding life stressors is correct?

A)Work-life conflict is slightly greater for men than women.
B)Expectations of future downsizing leads to greater absenteeism in the workplace.
C)Stress results only from negative life events; positive life events increase feelings of satisfaction.
D)Organizations cannot aid employees in dealing with work-life conflicts as any interference from the firm would be seen as an invasion of privacy.

Question 78

Which of the following statements is true regarding workaholics?

A)Workaholics enjoy their work more than other employees.
B)Someone is a workaholic if they work very long hours.
C)Despite working long hours, workaholics may feel guilty or like they haven't worked enough.
D)Workaholics are similar to Type B people.

Question 79

Research on crying as a stress reliever suggests

A)the old adage is true: "Let it all out with a good cry."
B)criers are less depressed, less anxious and less tired than those who wept less.
C)crying is much more successful than humor at combating stress.
D)crying may intensify negative feelings because it is a social signal that the individual weeping is very upset.

Question 80

Which of the following statements regarding work-life conflict is correct?

A)Work-life conflict increases job and life satisfaction.
B)Organizations that have programs to assist employees in achieving work-life balance accept that these programs will reduce productivity while increasing retention.
C)Recent surveys show that Americans rarely work overtime.
D)Work-life conflict occurs when the demands of work and family negatively impact each other.