Deck 4: Individual Attitudes and Behaviors

Question 1

The success of work attitude surveys depends on the perceived credibility of management by employees.

Answer 1

True

Question 2

The most powerful influence on job performance is general mental ability.

Answer 2

True

Question 3

Maria just completed a series of personality assessments and is found to be high on external locus of control and introversion.Based on findings from research, it is likely she also has positive work attitudes.

Answer 3

False

Question 4

Behavior is influenced by attitudes and situations.

Question 5

All stress on the job is bad.

Question 6

There is a high degree of overlap between job satisfaction and organizational commitment.

Question 7

The job characteristics of autonomy and high skill variety are positively related to organizational commitment.

Question 8

Based on the number of studies conducted, job satisfaction is the most important job attitude.

Question 9

Employees are happier at work if they are socially accepted in their work groups.

Question 10

A departing employee's manager is the best person to conduct the exit interview.

Question 11

People with positive affective dispositions tend to be more satisfied with their jobs and committed to their companies.

Question 12

A happy worker is always a productive worker.

Question 13

The relationship between positive work attitudes and behavior is clear.

Question 14

If you don't like your job, you will definitely reduce your job performance.

Question 15

Job satisfaction can be fully explained by the work environment.

Question 16

Attitudes are more strongly related to actual behaviors than to intentions to behave.

Question 17

The concept of always putting work first is outdated.

Question 18

Natalia is assisting new employee Jane by showing her around the facility.This is an example of organizational citizenship behavior.

Question 19

Person-job fit and person-organization fit are positively related to job satisfaction and job engagement.

Question 20

Realistic job previews help prevent breaches of the psychological contract.

Question 21

Research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT

A)how he or she is treated in the firm.
B)the actual work the employee performs.
C)the firm's competitiveness.
D)the relationships formed with colleagues and managers.

Question 22

General mental ability is likely the most important factor explaining employee citizenship behaviors.

Question 23

*Which of these is NOT one of the characteristics of Enterprise?

A)A belief in promoting from within
B)Exceptional customer service
C)Bringing in a new hire at the executive level to inject new management styles
D)Investing in employees

Question 24

Happiness at work can be enhanced by which of the following strategies?

A)Pay at all times; pay is always the key aspect to job satisfaction.
B)Reaction to organizational life.Work is stressful, just "suck it up."
C)Pulling yourself away from your co-workers and concentrating on the job.
D)Knowing yourself and what you want from the job.

Question 25

The importance of higher general mental ability for high performance is stronger for manual labor positions compared to management positions.

Question 26

If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?

A)organizational commitment
B)job satisfaction
C)satisfaction with supervisors
D)cognitive ability

Question 27

Which of the following statements is true?

A)There is an exceptionally strong correlation between attitudes and behavior such that attitudes will almost perfectly predict behavior.
B)Intention to behave and actual behavior are almost always the same.
C)Attitude provides clues to behavior, but situational factors also impact behavior.
D)Attitude is weakly related to intention to behave and actual behavior.

Question 28

In China, absence from work due to illness is considered relatively unacceptable.

Question 29

Work-family conflict tends to lower job satisfaction in collectivistic cultures.

Question 30

*Typically, after the new recruits at Enterprise complete the management training programs, what percentage of the new hires stay with Enterprise?

A)over 25%
B)over 50%
C)over 75%
D)under 25%

Question 31

When an employee is treated well, he wants to reciprocate, so he performs his job more effectively.

Question 32

In organizations that have a pay-for-performance system, overall turnover level will be lower.

Question 33

Firms with "sick leave" policies tend to have more individuals with unscheduled absences than those with "personal day off" policies.

Question 34

Organizational commitment refers to

A)the feelings people have toward their jobs.
B)the emotional attachment people have toward the company they work for.
C)an unwritten understanding about what the employee will bring to the work environment.
D)the degree of emotional intelligence an employee exhibits.

Question 35

An attitude is

A)our opinions, beliefs and feelings about our environment.
B)an outcome of our efforts.
C)the drive that energizes an individual.
D)the degree to which people have freedom to decide how to act.

Question 36

Age is positively related to both frequency and duration of absenteeism.

Question 37

Personality is the main reason why individuals turnover in a firm.

Question 38

Whistleblowers, or people who report wrongdoing, tend to be those who have very high levels of commitment to a company.

Question 39

Young people exhibit higher citizenship behaviors than older people.

Question 40

Job satisfaction refers to

A)the feelings people have toward their jobs.
B)the emotional attachment people have toward the company they work for.
C)an unwritten understanding about what the employee will bring to the work environment.
D)the degree of emotional intelligence an employee exhibits.

Question 41

Which of the following statements is true regarding the causes of positive work attitudes?

A)The notion of work/life balance is outdated.
B)All stressors are bad.
C)Job/person fit is positively related to job satisfaction.
D)The level of coworker acceptance of an employee has no impact on the employee's commitment to the organization.

Question 42

Organizational citizenship behaviors include all of the following EXCEPT

A)working voluntary overtime.
B)assisting new employees.
C)speaking positively about the organization.
D)performing the duties in one's job description.

Question 43

Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

A)stress at work.
B)high responsibility at work.
C)work-life balance.
D)organizational justice.

Question 44

Which of the following statements about factors that cause work attitudes is accurate?

A)Job satisfaction is purely environmental.
B)Person-job fit is positively related to job satisfaction.
C)Psychological contract breach leads to high job satisfaction.
D)Organizational justice results in psychological contract breach.

Question 45

Which of the following statements is true of organizational commitment?

A)There is very little overlap with job satisfaction.
B)Organizational commitment is a strong predictor of performance.
C)Those with high organizational commitment are absent less often than those who are not so committed.
D)Relationships at work have little influence on organizational behavior.

Question 46

Which of the following is related to lower levels of organizational commitment?

A)negative affective disposition
B)maintenance of the psychological contract between worker and firm
C)perceived fairness of company policies
D)manager consideration of our opinions and suggestions

Question 47

Indicate which of the following statements is true.

A)A happy worker is always a productive worker.
B)Work attitudes are related to organizational citizenship behaviors.
C)Work attitudes are the most important factor in performance.
D)Work attitudes have no impact on customer satisfaction.

Question 48

Attitude surveys conducted by companies produce more useful information if

A)surveys are completed electronically.
B)the management is perceived as credible by employees.
C)past surveys were conducted but no action has resulted from them.
D)individual survey responses are made public.

Question 49

Workforce satisfaction is related to

A)greater customer loyalty.
B)more absenteeism.
C)reduced team cohesion.
D)more accidents in the workplace.

Question 50

Research on job characteristics indicate that

A)people with a minimal variety of skills are always less satisfied with their job.
B)people with autonomy on their job are always more satisfied with their job.
C)all people want feedback on their jobs.
D)people who have high growth need tend to expect their jobs to help them build new skills.

Question 51

Which of the following statements about factors that cause work attitudes is accurate?

A)Role ambiguity can lead to job dissatisfaction.
B)Negative affective disposition leads to higher organizational commitment.
C)Stress always leads to job dissatisfaction.
D)Using too many skills on the job usually leads to job satisfaction because it increases stress.

Question 52

Employees with which of the following personality traits would experience high job satisfaction?

A)Those with positive affective dispositions.
B)Those with neurotic personalities.
C)Those with low self-esteem.
D)Those who are introverted.

Question 53

Which of the following is accurate for the relationship between attitudes and performance?

A)Though you want to perform better, your skill set may prevent that from occurring.
B)Though you want to perform better, the equipment used at work may not be functioning properly.
C)Though you want to perform better, there may be factors outside your control that make it impossible.
D)All of the above.

Question 54

Companies track employee work attitudes through

A)performance evaluation interviews.
B)attitude surveys.
C)employee suggestions.
D)overhearing workplace conversations.

Question 55

Research on relationships at work indicates

A)as long as some of our coworkers are our friends, being treated unfairly by the organization won't matter that much.
B)the development of a trust-based relationship with the manager is related to organizational commitment.
C)how considerate our manager is impacts our job satisfaction, but not our organizational commitment.
D)our level of social acceptance by our coworkers impacts our performance, but not our commitment to the organization.

Question 56

Which of the following factors contribute to job satisfaction?

A)personality.
B)job characteristics.
C)work/life balance.
D)all of the above.

Question 57

Which of the following statements regarding work attitude and performance is accurate?

A)Those with the most positive work attitudes are always strong performers.
B)In engineering, there tends to be a stronger link between work attitude and performance than one finds in an assembly line job.
C)The correlation between organizational commitment and performance is strong.
D)Your skill level in performing a job does not matter much if your attitude toward work is positive.

Question 58

Which of the following statements about exit interviews is true?

A)A departing employee's manager should always conduct the exit interview because the immediate supervisor knew the employee best.
B)An exit interview always indicates why an employee is departing a firm.
C)An exit interview always indicates how management can improve so other employees will not leave.
D)An exit interview should be conducted by a member of the human resource department for best results.

Question 59

Which of the following statements regarding work attitudes and job performance is accurate?

A)Work attitudes are more strongly related to job performance than they are to organizational citizenship behaviors.
B)If you want to perform better, you will actually perform better.
C)Workforce satisfaction does not have a meaningful impact on profitability.
D)People who are happy at work are more satisfied in their overall life too.

Question 60

Which of the following statements is true?

A)External locus of control and introversion result in positive work attitudes.
B)Low self-esteem results in more positive work attitudes.
C)People who are critical of themselves experience less job satisfaction.
D)People with positive affective dispositions are less committed to their work organizations.

Question 61

All of the following general mental abilities refer to

A)reasoning abilities.
B)verbal and numerical skills.
C)analytical skills.
D)all of the above

Question 62

Research on work attitudes and performance indicates

A)work attitudes are strong correlates of job performance.
B)work attitudes are a stronger correlate of performance in complex jobs than in simpler jobs.
C)dissatisfied employees always reduce performance level.
D)work attitudes are a

Question 63

Which statement regarding citizenship behaviors is accurate?

A)People who are older demonstrate higher levels of citizenship.
B)People who are unhappy still perform citizenship behaviors to a very high degree.
C)Job attitudes are weakly related to citizenship behaviors.
D)People who are treated poorly tend to perform higher levels of citizenship behaviors.

Question 64

Research on the relationship between personality and job performance indicates

A)people who are extraverted perform slightly less well than those who are introverted.
B)dependable people are better performers than those less dependable.
C)there is little relationship between reliability and job performance.
D)achievement-oriented people are so goal-oriented that they often fall short in their performance.

Question 65

Which of the following scenarios is likely to produce LOW levels of citizenship behaviors?

A)Maria is an agreeable, conscientious employee of a large conglomerate.
B)Randall's boss is extremely family-oriented and recently allowed him to leave work early to attend his son's after-school soccer game.
C)Horatio is a young engineer with negative affectivity.
D)Jennifer is a devoted employee who is happy at her work.

Question 66

*SHRM conducted a recent study that indicated at least _____ of those who responded are, at the very least, somewhat satisfied with their jobs.

A)9%
B)29%
C)49%
D)89%

Question 67

*Which of these has a low correlation to job satisfaction?

A)Level of pay
B)Treatment of supervisors
C)Fair application of company policies
D)Equitable rewards from the company

Question 68

*Which of these are NOT a best practice for conducting an exit interview?

A)Conduct the meeting halfway between the date the employee resigns and the date the employee is actually leaving
B)Have the employee's manager conduct the interview
C)Have the employee's manager's manager conduct the interview
D)Allow a human resources representative to conduct the interview

Question 69

Which of the following statements regarding job performance is INCORRECT?

A)Measures of job performance include the speed and accuracy with which the job is performed.
B)One of the powerful influences on job performance is how we are treated at work.
C)Contrary to what most people would think, stress has very little impact on job performance.
D)Work attitudes, like job satisfaction, are

Question 70

*A person's enthusiasm, involvement, and satisfaction with their work is considered

A)job satisfaction
B)job engagement
C)organizational commitment
D)organizational attitude

Question 71

When analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?

A)Attitudes always predict behavior in the work environment.
B)People with negative work attitudes never perform well.
C)Personality and organizational citizenship are the two key attitudes that are the most relevant to important outcomes in the work environment.
D)Maintenance of the psychological contract helps develop organizational commitment.

Question 72

Research indicates which of the following factors is the strongest predictor of job performance?

A)general mental ability
B)work attitudes
C)stress
D)positive work attitudes

Question 73

Research on job performance suggests

A)when we are treated well, we want to reciprocate, thus when the company treats us well, we perform more effectively.
B)positive work attitudes and performance are unrelated.
C)conscientious employees do not perform better than those who are not conscientious.
D)high stress at work is always associated with lower performance.

Question 74

Which of the following factors is a major predictor of job performance?

A)work-life balance issues
B)employee age
C)employee personality
D)interpersonal relationships at work

Question 75

*Which of these is NOT a way that managers and coworkers can positively affect employees' attitudes and commitment?

A)Mentorship
B)Assist with various tasks
C)Friendship and emotional support
D)Comments about job performance that are critical and demeaning

Question 76

Which of the following statements regarding absenteeism is accurate?

A)Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.
B)Wellness programs are a viable way to address employee absenteeism.
C)Flexibility in work scheduling does little to address absenteeism concerns.
D)Personality has been consistently linked to absenteeism.

Question 77

Which of the following factors is considered a major predictor of organizational citizenship behaviors?

A)general mental abilities
B)positive work attitudes
C)stress
D)poor performance

Question 78

Which of the following statements regarding the predictors of organizational citizenship behaviors is accurate?

A)The link between ability and citizenship behavior is stronger than the link between motivation and citizenship behavior.
B)The most important factor in determining employee citizenship behavior is personality.
C)People with positive affectivity tend to exhibit stronger citizenship behaviors.
D)Younger people tend to exhibit stronger citizenship behaviors than older people.

Question 79

*In the current workforce, a ______ is important to job satisfaction and engagement.

A)positive work-life balance
B)positive social profile
C)critical review from managers
D)huge salary

Question 80

Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?

A)positive work attitudes
B)personality
C)age of the worker
D)work-life balance issues