Deck 9: Your Responsibilities As a Hospitality Operator

Question 1

A "tort" is:

A) A fruit-filled dessert pastry
B) A civil wrong committed against an individual or entity
C) A warning sign to indicate a wet floor
D) None of the above.

Answer 1

B

Question 2

"Duty of Care" in the hospitality industry is best defined as:

A) Upgrading to the next category of room, if available
B) Having a comprehensive "Guest Loyalty" policy
C) A legal obligation that requires a standard of conduct
D) Having trained medical personnel on property at all time

Answer 2

C

Question 3

Hoteliers are responsible and liable for all accidents that happen on their property, whether foreseeable or not.

Answer 3

False

Question 4

It is better to go to court than to attempt alternative dispute resolution when dealing with an incident.

Question 5

A demand letter is official notification that lets the plaintiff know the date they are due to appear in court.

Question 6

The defendant's attorney wants to learn more about an incident that has happened on hotel property and has requested that all witnesses appear to have their oral testimony recorded for use in the trial phase. This oral testimony would take place in the form of _____.

A) interrogatories
B) depositions
C) requests for admissions
D) subpoenas

Question 7

Under which theory of liability would a severely injured guest who allegedly slipped on some liquid on the floor in your restaurant file in his or her lawsuit?

A) Negligence
B) Comparative Negligence
C) Contributory Negligence
D) Breach of Contract
E) Strict liability

Question 8

The best example of "strict liability" in a restaurant would be?

A) A poorly-lit parking lot
B) An unqualified employee
C) The sale of defective food or beverages
D) A valet attendant with an expired license

Question 9

A "negligent" person is one who has not used reasonable care in a situation.

Question 10

Once served with a lawsuit, the defendant would have ____ days to file an answer before a default judgment would be entered against the defendant.

A) 15
B) 30
C) 45
D) 60

Question 11

Intentional torts include all of the following except ____.

A) assault
B) intentional infliction of emotional distress
C) libel
D) slander
E) negligence

Question 12

A guest in your restaurant leaves angry because his steak was incorrectly cooked. He has a wreck on the way home injuring himself and others, then threatens to sue the restaurant. What necessary element is probably missing in this case to substantiate negligence?

A) duty of care
B) assumption of risk
C) substantial injuries
D) proximate cause
E) \third-party liability

Question 13

When a patron slips and hurts him or herself in your restaurant, the first step you should take in responding to this accident is to call your insurance company to put them on notice of a possible claim so you don't waive your insurance coverage for the claim.

Question 14

Gross negligence may occur if a restaurant manager is reckless or willful in using even the slightest amount of reasonable care when dealing with patrons.

Question 15

Treating an injured guest with sensitivity and concern can reduce the likelihood of a lawsuit.

Question 16

Which of the following is a "Theory of Liability?"

A) Reasonable Assumption
B) Torts
C) Personal Injury
D) Limited Liability

Question 17

When a U.S. citizen travels overseas and is injured due to negligence while staying at a U.S. based hotel, a lawsuit will more likely commence in the U.S. rather than abroad.

Question 18

If it appears that your employees are at fault at the time of a workplace incident, it is best to let any injured parties know immediately.

Question 19

Compensatory damages are awarded to punish the offender in an attempt to deter similar behavior in the future.

Question 20

If a guest were to slip and fall in a puddle where there was not a wet-floor sign, or other reasonable indication of danger, then the hotel has likely committed:

A) A tort
B) A criminal infraction
C) A breach of written contract
D) A superior knowledge violation
E) A premises liability infraction