Question 1

The extent to which team members feel attracted to the team and motivated to remain part of it refers to:&#10;A) Team cohesiveness&#10;B) Team diversity&#10;C) Team affiliation&#10;D) Team norms

Accepted Answer

Team cohesiveness refers to the degree to which team members feel connected to the team and motivated to stay a part of it. This includes feelings of loyalty, commitment, and camaraderie among team members.

Question 2

A work team that has the authority to decide how its members will complete their daily tasks is a:&#10;A) Problem-solving team&#10;B) Cross-functional team&#10;C) Self-managed team&#10;D) Virtual team

Accepted Answer

A self-managed team is a work team that has the autonomy to decide how its members will complete their daily tasks. They have the authority to make decisions related to their work without any interference from higher management.

Question 3

________ focuses on problem-related differences of opinion.&#10;A) Cognitive conflict&#10;B) Affective conflict&#10;C) Communication conflict&#10;D) Goal conflict

Accepted Answer

Cognitive conflict refers to disagreements that arise from differences in thinking, ideas, or perspectives. This type of conflict can be constructive as it leads to open discussions and the exploration of various solutions. Affective conflict, on the other hand, is focused on emotional issues, such as personality clashes, and can be destructive to relationships and team dynamics. Communication conflict refers to issues related to the manner in which messages are conveyed, while goal conflict centers on differences in objectives or priorities.

Question 4

Conflict that refers to the emotional reactions that can occur when disagreements become personal instead of remaining professional is referred to as:&#10;A) Inflective conflict&#10;B) Cognitive conflict&#10;C) Affective conflict&#10;D) Cohesive conflict

Accepted Answer

Affective conflict specifically refers to conflicts that involve emotional reactions and personal attacks, rather than remaining focused on the professional disagreement at hand. The other options (inflective, cognitive, and cohesive) do not specifically deal with emotional reactions or personal attacks.

Question 5

The type of listening that occurs when the receiver of a message feels that the sender is trying to gain some advantage from the communication is:&#10;A) Active listening&#10;B) Polite listening&#10;C) Offensive listening&#10;D) Defensive listening

Accepted Answer

Defensive listening occurs when the receiver of a message feels that the sender is trying to gain advantage, so they listen with skepticism and may become defensive.

Question 6

During which stage of development does a team resolve differences and accept each other?&#10;A) Forming&#10;B) Storming&#10;C) Norming&#10;D) Performing

Accepted Answer

During the norming stage, team members have resolved their initial differences, learned to work together, and have accepted each other. This stage marks an important shift towards a more cohesive and collaborative team dynamic, which is crucial for high performance and effective teamwork.

Question 7

Managers promote _______ by giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control.&#10;A) Decision-making&#10;B) Empowerment&#10;C) Authority&#10;D) Information sharing

Accepted Answer

Empowerment is the term used to describe the process of giving employees the authority and responsibility to make decisions about their work without traditional managerial approval and control. This leads to a more engaged and motivated workforce, as individuals feel more ownership and control over their work. Decision-making, authority, and information sharing are related concepts, but empowerment is the specific process of giving employees more autonomy in their work.

Question 8

Communication in low-context cultures tends to rely on:&#10;A) Written and verbal messages&#10;B) Nonverbal cues&#10;C) Personal relationships between parties&#10;D) Past and present experiences

Accepted Answer

In low-context cultures, communication is typically direct and explicit, relying heavily on written and verbal messages to convey information. Nonverbal cues and personal relationships are less important in these cultures. Past and present experiences may still play a role in communication, but they are not the primary means of conveying information.

Question 9

Which one of the following statements concerning informal communication is correct?&#10;A) The grapevine is not an example of an informal communication channel&#10;B) Informal communication is unreliable&#10;C) Informal communication channels carry information outside the formerly authorized channels of an organization's hierarchy&#10;D) Gossip is not included in informal communications

Accepted Answer

This is a correct statement. Informal communication channels refer to the transmission or exchange of information outside the previously authorized channels, including the grapevine or gossip. While it may not be as reliable as formal communication channels, it can still have a significant impact on an organization's communication dynamics.

Question 10

The team's average level of ability, experience, personality, or any other factor is referred to as:&#10;A) Team size&#10;B) Team level&#10;C) Team diversity&#10;D) Team maturity

Accepted Answer

The team's average level of ability, experience, personality, or any other factor is referred to as Team Level. Team diversity refers to the variety of skills, knowledge, and backgrounds among team members. Team size refers to the number of members in the team, and team maturity refers to the level of development and progress of the team towards its goals. Therefore, B is the best choice.

Question 11

Which one of the following is NOT considered to be a nonverbal action that becomes a communication cue?&#10;A) Gestures&#10;B) Tone of an e-mail message&#10;C) Clothes&#10;D) Volume of voice

Accepted Answer

The answer of Which one of the following is NOT...

Question 12

Research shows that teams achieve their best results with ____________ members:&#10;A) 12 - 15&#10;B) 2 - 3&#10;C) 10 - 12&#10;D) 6 - 7

Accepted Answer

The answer of Research shows that teams achieve their best...

Question 13

Which communication channel below carries messages from someone who holds a senior position in the organization to subordinates?&#10;A) Formal communication&#10;B) Downward communication&#10;C) Nonverbal communication&#10;D) Personal communication

Accepted Answer

The answer of Which communication channel below carries messages from...

Question 14

That stage of team development where individual personalities come out as members clarify their roles and expectations is:&#10;A) Forming&#10;B) Storming&#10;C) Norming&#10;D) Performing

Accepted Answer

The answer of That stage of team development where individual...

Deck 9: Top Performance Through Empowerment, Teamwork, and Communication