Question 1

Factors that require organizational change can come from both external and internal sources. Which one of the following is an INTERNAL source?&#10;A) Feedback from customers&#10;B) Economic trends&#10;C) New technologies&#10;D) Labour union demands

Accepted Answer

Labour union demands are an internal source of organizational change as they come from within the organization and can be influenced by factors such as employee relations and management decisions. Feedback from customers, economic trends, and new technologies are external sources of organizational change as they come from outside the organization and are influenced by factors such as market demand, competition, and global trends.

Question 2

The greatest source of Canadian immigration is from:&#10;A) India&#10;B) United Kingdom&#10;C) China&#10;D) Philippines

Accepted Answer

D

Question 3

The ability to analyze and assess information to pinpoint problems or opportunities is called:&#10;A) Creativity&#10;B) Original thinking&#10;C) Critical thinking&#10;D) Business analysis

Accepted Answer

Critical thinking is the ability to analyze and assess information to identify problems or opportunities. Creativity and original thinking are related to generating new ideas and concepts, while business analysis is a more specific skill set related to analyzing business operations and data.

Question 4

Consumer Orientation was developed during which era?&#10;A) Production era&#10;B) Marketing era&#10;C) Relationship era&#10;D) Colonial period

Accepted Answer

Consumer Orientation was developed during the Marketing Era, which began in the 1950s and lasted until the late 1990s. During this time, companies shifted their focus from mass production to satisfying consumer wants and needs. This led to the development of marketing research, product positioning, and brand management techniques.

Question 5

A partnership formed to create a competitive advantage for the business involved is an example of&#10;A) Branding&#10;B) A strategic alliance&#10;C) Relationship management&#10;D) Co-marketing

Accepted Answer

A strategic alliance is a partnership formed between companies to achieve mutual benefits and create a competitive advantage. The companies involved work together to achieve a common goal that benefits them both. This can include sharing resources, expertise, or technology. Strategic alliances can help businesses reach new markets or increase their competitive advantage by leveraging the strengths of each partner. Branding, relationship management, and co-marketing are all marketing strategies that can be used in conjunction with a strategic alliance but may not necessarily create a competitive advantage on their own.

Question 6

Technology, tools, information, and physical facilities are all examples of:&#10;A) Natural resources&#10;B) Capitalism&#10;C) Capital&#10;D) Entrepreneurship

Accepted Answer

Technology, tools, information, and physical facilities are all examples of capital, which refers to the resources used in the production of goods and services. Natural resources refer to materials that can be found in nature, such as minerals, forests, and oil. Capitalism is an economic system characterized by private ownership of the means of production and the production of goods and services for profit. Entrepreneurship refers to the process of starting and managing a new business venture.

Question 7

The Internet has made possible another business tool for staffing flexibility: __________, or using outside vendors to produce goods or fulfill services and functions that were previously handled in-house or in-country.

A) Outsourcing
B) Offshoring
C) Nearshored
D) Partnered

Accepted Answer

Outsourcing refers to using outside vendors to produce goods or fulfill services and functions that were previously handled in-house or in-country. Offshoring refers specifically to relocating those services and functions to a company in another country, while nearshoring refers to relocating them to a company in a nearby country. Partnered refers to forming a partnership or alliance with another company, which may or may not involve outsourcing or offshoring.

Question 8

Which one of the following statements concerning not-for-profit organizations is incorrect?&#10;A) They operate only in the public sector&#10;B) They have primary goals other than returning profits to their owners&#10;C) They place public service above profits&#10;D) They operate to achieve social goals

Accepted Answer

Not-for-profit organizations can operate in both the public and private sectors.

Question 9

Microsoft is hoping to head off a new threat from Google's Documents and Spreadsheets, a set of free Web based software tools that Google hopes also to make available offline. That capability would make Google's office productivity programs a direct challenge to Microsoft's Word and Excel programs, for which users usually pay hundreds of dollars. This is an example of

A) Competitive differentiation.
B) Strategic alliance.
C) Relationship marketing.
D) The European factor.

Accepted Answer

Competitive differentiation refers to a strategy of differentiating a company's products or services from its competitors in order to gain a competitive advantage. In this case, Microsoft is attempting to differentiate itself from Google's free web-based software tools by offering more robust and feature-rich versions of Word and Excel that users must pay for.

Question 10

For capitalism to operate effectively, the citizens of a private enterprise economy must have certain rights. Which of the following would NOT be considered part of the Private Enterprise System?&#10;A) Private property&#10;B) Profits&#10;C) The Age of Industrial Entrepreneurs&#10;D) Competition

Accepted Answer

The Age of Industrial Entrepreneurs is a historical period rather than a right or component of the Private Enterprise System. Private property, profits, and competition are essential elements that enable capitalism to function effectively.

Question 11

The collection of activities that build and maintain ongoing, mutually beneficial ties with customers is referred to as:&#10;A) Strategic alliances&#10;B) Relationship management&#10;C) Transaction management&#10;D) Branding

Accepted Answer

The answer of The collection of activities that build and...

Question 12

__________ refers to the standards of conduct and moral values involving decisions made in the work environment.&#10;A) Social responsibility&#10;B) Personal beliefs&#10;C) Company rules&#10;D) Business ethics

Accepted Answer

The answer of __________ refers to the standards of conduct...

Question 13

Which one of the following is not a factor of production?&#10;A) Natural resources&#10;B) Capital&#10;C) Human resources&#10;D) Profit

Accepted Answer

The answer of Which one of the following is not...

Question 14

When managers think about a process of deciding what consumers want and need first, and then design products to meet those needs, they are developing:&#10;A) A customer orientation&#10;B) Transaction management&#10;C) Relationship management&#10;D) A brand

Accepted Answer

The answer of When managers think about a process of...

Question 15

People in the workforce born from 1965 to 1981 are referred to as:&#10;A) Baby boomers&#10;B) Generation X&#10;C) Generation Y&#10;D) Generation Z

Accepted Answer

The answer of People in the workforce born from 1965...

Deck 1: The Changing Face of Business