Deck 14: Using Technology to Manage Information

Question 1

A(n) ____________ gives support to businesspeople during the decision-making process.

A) database
B) management information system
C) decision support system
D) expert system

Answer 1

C

Question 2

Which of the following is a software program that performs the specific tasks that the user wants to carry out?

A) consumer software
B) enterprise software
C) application software
D) presentation software

Answer 2

D

Question 3

The executive responsible for managing a firm's information systems and related computer technologies.

A) IVP
B) CIS
C) PIT
D) CIO

Answer 3

D

Question 4

SpaceX and Airbnb are examples of companies referred to as _________________ which use innovative business models to bring about disruption in a particular industry.

A) the fourth industrial revolution
B) unicorns
C) tall poppies
D) information systems

Question 5

Which of the following is not one of the components of a computer-based information system?

A) computer hardware
B) telecommuting networks
C) computer software
D) data resource management

Question 6

A(n) _________ is a management support system that imitates human thinking through "if-then" rules.

A) decision support system
B) management information system
C) executive support system
D) expert system

Question 7

_______________________are less-expensive and simpler versions of existing products and services that target entirely new customers, many times replacing industry leaders.

A) mindfulness in the marketplace
B) mergers and acquisitions
C) disruptive innovations
D) workplace diversity

Question 8

The application software that would be best suited for creating a sales presentation is

A) word processing.
B) desktop publishing.
C) spreadsheets.
D) presentation software.

Question 9

How is data different from information?

A) Data is current; information is unchanging.
B) Information is knowledge; data are the facts that can be converted to a usable form.
C) Data is continuously collected but information is only collected sporadically.
D) Information is more overwhelming than data.

Question 10

All of the following are examples of application software except:

A) Microsoft Word.
B) Linux.
C) Google Chrome.
D) Quick Books.

Question 11

___________ are designed to produce a variety of information on an organization's activities for both internal and external users.

A) Transaction processing systems
B) Operational support systems
C) Process control systems
D) Management support systems

Question 12

A smart phone is a device that combines a cell phone with a PDA.

Question 13

Computer-based information systems consist of all of the following components except

A) hardware.
B) software.
C) telecommunications and networks.
D) transcontinental soundboards.

Question 14

Technology is allowing firms to track business activities almost instantaneously. Package delivery companies such as FedEx and UPS use __________ to transmit information within seconds to the package sender.

A) netbooks
B) hand-held scanners
C) smart phones
D) PDAs

Question 15

All of the following are ways technology has forever changed today's business except:

A) semiconductors
B) Internet
C) Telecom
D) double-entry accounting

Question 16

An information system should ______________________________________.

A) make decisions for the company
B) prevent mistakes from occurring
C) collect, store, and communicate past, present, and projected information
D) provide competitive data and low cost

Question 17

Information that can be stored and retrieved for use is kept in a __________.

A) server
B) data system
C) information system
D) database

Question 18

A(n) __________ can be tailored to assist many business functions and departments-from marketing and manufacturing to finance and accounting.

A) data information system
B) expert system
C) data processing system
D) information system

Question 19

The fourth industrial revolution has been powered by _____________________________.

A) digitization in manufacturing
B) corporate social responsibility
C) disruptive innovations
D) the ecological movement

Question 20

The heart of any information system is its ______________________________.

A) information system
B) database
C) DSS
D) ESS

Question 21

Telephone service that is transmitted over the Internet instead of through traditional phone lines is called _____________________________________.

A) virtual private network
B) dial-up
C) Skype
D) VoIP

Question 22

The current standard for wireless networks is called a _______________________________.

A) hotspot
B) local area network (LAN)
C) wide area network (WAN)
D) wireless fidelity (Wi-Fi)

Question 23

Natural disasters and power failures affect businesses and cost billions of dollars. To minimize the damage that these events cause, companies should perform

A) disaster recovery planning.
B) contingency planning.
C) backup planning.
D) information processing analysis.

Question 24

__________ limit data transfers to certain locations and log system use so that managers can identify threats to a system's security.

A) Firewalls
B) Intranets
C) Output devices
D) Virtual Private Networks

Question 25

Alec's company experiences fairly steady computing demand except for the weekend after Thanksgiving when traffic spikes. Since his company is relatively small, he doesn't want to invest in resources that will be used fairly seldom. Alec is considering

A) database management.
B) cloud computing.
C) grid computing.
D) on-demand computing.

Question 26

The first step in off-site data storage is ________________________________.

A) planning which data needs to be protected
B) selecting the right security vendor
C) establishing a backup schedule
D) testing and evaluating the system

Question 27

One of the primary considerations in deciding what data to protectively store is the severe legal consequences if lost.

Question 28

Software that gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes, is referred to as (a) ______________________.

A) Trojan horse
B) cookie
C) spyware
D) botnet

Question 29

WANs are networks designed to connect a company's employees on multiple floors of an office high-rise.

Question 30

JetBlue reservation agents work in ___________, an example of a ___________.

A) virtual offices; information technology.
B) home-based offices; distributed workforce.
C) information gathering; virtual office.
D) virtual offices; on-demand computing.

Question 31

_________ can be an outcome of poorly protecting employee or customer data.

A) Viruses
B) Employee monitoring
C) Ethical concerns
D) Identity theft

Question 32

A Trojan horse ______________________________________________.

A) secretly attaches itself to another program and changes it
B) exploits a security hole in a network to replicate itself
C) is a program that claims to do one thing, but in reality does something else, usually malicious
D) secretly gathers user information through the user's Internet connection

Question 33

All of the following are examples of e-crimes except:

A) employees or outsiders may change or invent data to produce inaccurate or misleading information.
B) employees or outsiders modify computer programs to create false information or illegal transactions or to insert viruses.
C) when a customer calls, a new window automatically pops up on a computer screen with the customer's information and account history.
D) unauthorized people access computer systems for their own benefit or knowledge or just to see if they can get in.

Question 34

Traditionally, users have purchased software licenses and installed the programs directly on hardware and systems. A new trend, championed by Google, among others, uses powerful servers to store applications outside the individual company but accessible from anywhere via the Web. This new approach is called __________________________________.

A) database management
B) cloud computing
C) grid computing
D) on-demand computing

Question 35

A small piece of software that uses a security hole in a network to replicate itself is referred to as a ______________________________________.

A) Trojan horse
B) cookie
C) worm
D) virus

Question 36

A firm that has operations in many regions wants to link its computer systems for increased productivity. It should consider a

A) wide area network (WAN).
B) local area network (LAN).
C) hotspot network.
D) voice over Internet protocol (VoIP).

Question 37

A computer network that is similar to the Internet but limits access to authorized users is referred to as which of the following?

A) firewalls
B) intranets
C) extranet
D) virtual private network

Question 38

MAC users are less vulnerable to cybercrimes because of storage of data in the cloud rather than on hard drives.

Question 39

Any malicious software program designed to infect computer systems is referred to as (a):

A) Trojan horse.
B) cookie.
C) malware.
D) virus.

Question 40

A computer network that connects machines within limited areas, such as a building or several nearby buildings, is called a ______________________________________.

A) wide area network (WAN)
B) local area network (LAN)
C) hotspot network
D) voice over Internet protocol (VoIP)

Question 41

A network of smaller computers that run special software is referred to as ???_____________.

A) cloud computing
B) grid computing
C) utility computing
D) super computing

Question 42

An outside supplier that provides both the computers and the application support for managing an information system is referred to as (an) ____________________________.

A) cloud computing
B) offshore provider
C) application service provider
D) enterprise IT manager

Question 43

Virtual offices are trend-driven and are becoming less used by businesses.
a) True
b) False

Question 44

Another term used for on-demand computing is ______________.

A) cloud computing
B) grid computing
C) utility computing
D) super computing