Question 1

Which of the following information should be included on a statement?&#10;A) The patient's income&#10;B) The balance from the previous month and an itemized list of charges&#10;C) The patient's credit card information&#10;D) The patient's occupation and place of employment&#10;E) The physician's credentials

Accepted Answer

The balance from the previous month and an itemized list of charges should be included on a statement to provide clarity to the patient about what they are being charged for and what their previous balance was. The patient's income, credit card information, occupation and place of employment, and physician's credentials are not necessary for a statement. The balance from the previous month and an itemized list of charges should be included on a statement to provide transparency and accuracy in billing. The patient's income, credit card information, occupation, place of employment, and physician's credentials are not necessary for a statement.

Question 2

A statement is ____.&#10;A) the usual fee a doctor charges for a service&#10;B) the paperwork sent to patients to inform them of payment or balance due&#10;C) the price list for the medical practice&#10;D) a billing system that bills each patient once a month but staggers the due dates&#10;E) a reminder from the medical office that the patient is due for a yearly exam

Accepted Answer

A statement is a document sent to patients to inform them of payment or balance due. It is not a fee, price list, billing system, or reminder for yearly exams.

Question 3

Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment?

A) Elena
B) Alan
C) Elena's mother
D) Elena's father
E) Alan's parents

Accepted Answer

Since Elena is legally emancipated, she is considered an adult and is responsible for her own medical bills. Neither her boyfriend nor her parents are responsible for payment for her treatment. As an emancipated minor, Elena is considered legally responsible for herself and her own medical bills. Neither Alan nor her parents are responsible for her medical bills in this situation.

Question 4

If your medical practice does not have an authorization device for credit card payment, ____.&#10;A) omit this step completely if you have seen the patient before&#10;B) it is sufficient to imprint the credit card voucher with the patient's credit card&#10;C) call the credit card company for authorization&#10;D) insist that the patient pay by cash or check&#10;E) ask the patient for verification that the payment will go through

Accepted Answer

Without an authorization device, the best option is to call the credit card company for authorization to ensure the payment will go through. Imprinting the credit card voucher is not sufficient as it is not a guaranteed way to verify the payment. Omitting the payment is not recommended as it may result in the loss of revenue for the practice. Insisting on cash or check may be inconvenient for the patient, and asking for verification from the patient does not ensure that the payment will go through. If your practice does not have an authorization device for credit card payment, the best course of action is to call the credit card company for authorization. This will ensure that the payment will be authorized and reduce the risk of chargeback or fraud. Omitting this step, imprinting the credit card voucher, or insisting on cash or check can potentially lead to payment issues. While asking the patient for verification might seem like a good option, it is ultimately the credit card company that will authorize the payment, not the patient.

Question 5

A written-contract account is ____.&#10;A) one that is open to charges made occasionally&#10;B) an account with only one charge&#10;C) one in which the physician and patient sign an agreement for payment installments&#10;D) the total of the outstanding balance on the patient ledger cards&#10;E) one in which the physician is requested by the courts to examine a specific patient

Accepted Answer

A written-contract account is one in which the physician and patient sign an agreement for payment installments. This type of account is typically used when a patient is unable to pay the full amount owed at the time of service and needs to set up a payment plan. The contract outlines the payment terms and schedule agreed upon by both parties.

Question 6

Which of the following is appropriate when placing an initial call to a patient about collections?&#10;A) Call the patient at work&#10;B) Assume that the patient forgot to pay or was temporarily unable to pay&#10;C) Ask the patient why the bill has not been paid&#10;D) Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency&#10;E) Make the initial call if payment has not been received after 15 days

Accepted Answer

It is important to approach the patient with empathy and assume that there may have been a temporary inability to pay or oversight in paying the bill. It is important to avoid being confrontational or accusatory during the initial call.

Question 7

Which of the following is an accurate statement about open-book accounts?&#10;A) They are regulated by the Truth in Lending Act.&#10;B) They are accounts with only one charge.&#10;C) The patient and physician sign an agreement for payment in more than one installment.&#10;D) The last date of payment or charge for each illness is used as the starting date for determining the time limit on that specific debt.&#10;E) The statute of limitations does not apply to open-book accounts.

Accepted Answer

Open-book accounts are accounts where the physician provides services to the patient and sends invoices for payment, rather than billing an insurance company directly. The last date of payment or charge for each illness is used as the starting date for determining the time limit on that specific debt. Open-book accounts are accounts where a patient has agreed to pay a physician or healthcare provider in more than one installment. The last date of payment or charge for each illness is used as the starting date for determining the time limit on that specific debt. This means that the statute of limitations applies to open-book accounts.

Question 8

An account that is open to charges made occasionally as needed is called a(n) ____.&#10;A) single-entry account&#10;B) open-book account&#10;C) account payable&#10;D) written-contract account&#10;E) collection account

Accepted Answer

An open-book account is a type of account that is open to charges made occasionally as needed. It is also sometimes called a running account. This type of account is commonly used in business transactions where there is an ongoing relationship between the parties involved. The account is kept open, with charges entered on a regular basis, and payments made periodically to settle the balance. An open-book account is a type of account that is open to charges made occasionally as needed, without a specific invoice or written agreement dictating the specific terms of the charges. The charges may be based on a general agreement between the parties or may be calculated based on the usual or customary charges for the goods or services provided. This type of account is also known as an open account or running account.

Question 9

If a medical practice accepts credit card payments, the American Medical Association (AMA) suggests the use of which guideline?&#10;A) Set the fees higher for patients who pay by credit card.&#10;B) Do not encourage patients to use credit cards for payment.&#10;C) Advertise outside the office that the practice accepts credit cards.&#10;D) Allow only a select group of patients to use credit cards for payment.&#10;E) Tell patients they may only use credit cards if they do not have cash.

Accepted Answer

The AMA suggests that medical practices should not encourage patients to use credit cards for payment. This is because credit card companies charge processing fees which can increase the cost of healthcare for patients. Therefore, it is best for medical practices to offer alternative payment options such as checks or cash. The AMA recommends not actively promoting the use of credit cards for payment to avoid encouraging patients to incur unnecessary debt. However, the practice should still accept credit card payments as an option for patients who prefer it. The other options suggested are not in line with ethical and fair billing practices.

Question 10

Payment by credit card for a medical practice ____.&#10;A) decreases the cash flow in the office&#10;B) increases the time spent on paperwork&#10;C) requires extra staff to process credit card charges&#10;D) provides prompt payment from the credit card company&#10;E) increases the complexity of preparing statements

Accepted Answer

Payment by credit card provides prompt payment from the credit card company, which can improve cash flow in the office. While there may be some additional paperwork and potentially the need for additional staff to process credit card charges, overall it can be a helpful way to receive timely payments. It does not necessarily increase the complexity of preparing statements. Payment by credit card provides prompt payment from the credit card company, which can improve the overall cash flow in the office. It may require some extra paperwork and staff time to process credit card charges, but the benefits of prompt payment can outweigh these costs. Payment by credit card can also simplify the process of preparing statements, as transactions are automatically recorded and tracked.

Question 11

The most appropriate way to determine which parent has consent ability and payment responsibility for a minor child is to ____.&#10;A) ask the parent who is with the child at the time of the appointment who has financial responsibility&#10;B) ask the parent who makes the appointment about financial responsibility before making the appointment&#10;C) check with the court system to see who was awarded custody&#10;D) assume that the patient who brings the child for treatment has consent ability and payment responsibility&#10;E) require a letter from one of the parents guaranteeing payment

Accepted Answer

The answer of The most appropriate way to determine which...

Question 12

When do most smaller practices send out their statements?&#10;A) Daily&#10;B) Weekly&#10;C) At the end of the month&#10;D) Whenever the medical assistant has time to prepare the statements&#10;E) Patients are allowed to request a billing time that is convenient for them

Accepted Answer

The answer of When do most smaller practices send out...

Question 13

Which of the following patients would a physician most likely treat as a matter of professional courtesy?&#10;A) Cancer patients&#10;B) Elderly patients&#10;C) Children&#10;D) Other healthcare professionals&#10;E) Any patient who cannot pay

Accepted Answer

The answer of Which of the following patients would a...

Question 14

A superbill ____.&#10;A) includes the charges and procedure codes for services rendered on that day&#10;B) is the original record of the doctor's services and charges for those services&#10;C) bills each patient only once a month but spreads the work of billing over the month&#10;D) is a signed agreement between the physician and the patient for payment&#10;E) consists of a copy of the patient's ledger card that is mailed to the patient

Accepted Answer

The answer of A superbill ____.&#10;A) includes the charges and...

Question 15

Most of a physician's long-standing patients have a(n) ____.&#10;A) single-entry account&#10;B) accounts payable account&#10;C) written-contract account&#10;D) collection account&#10;E) open-book account

Accepted Answer

The answer of Most of a physician's long-standing patients have...

Question 16

A person who is in town on vacation goes to a physician with symptoms of food poisoning. The type of account to set up for this patient is a(n) ____.&#10;A) open-book account&#10;B) single-entry account&#10;C) account payable&#10;D) written-contract account&#10;E) collection account

Accepted Answer

The answer of A person who is in town on...

Question 17

How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by credit card?&#10;A) $100&#10;B) $95-$99&#10;C) $90-$94&#10;D) $86-$89&#10;E) $82-$85

Accepted Answer

The answer of How much will a medical practice generally...

Question 18

A common billing system that bills each patient only once a month but spreads the work of billing over the month is ____.&#10;A) using superbills&#10;B) cycle billing&#10;C) employing collection agencies&#10;D) independent billing services&#10;E) open-book accounting

Accepted Answer

The answer of A common billing system that bills each...

Question 19

Which of the following is an implication for the patient if the patient pays by credit card?&#10;A) It is a less convenient method of payment.&#10;B) Higher fees are charged for patients paying by credit card.&#10;C) Payment must be made in full when the bill comes.&#10;D) The money for payment is removed immediately from the patient's checking account.&#10;E) If the patient doesn't pay the credit card balance in full, interest accrues on the unpaid balance.

Accepted Answer

The answer of Which of the following is an implication...

Question 20

Which of the following is a diplomatic way to ask a patient for payment?&#10;A) &#34;I need $74 for today's visit.&#34;&#10;B) &#34;For today's visit, the total charge is $74. How would you like to pay?&#34;&#10;C) &#34;That will be $74. What is your check number?&#34;&#10;D) &#34;We need a $74 payment by cash, check, or credit card.&#34;&#10;E) &#34;You will need to pay the $74 you owe before you can see the physician.&#34;

Accepted Answer

The answer of Which of the following is a diplomatic...

Question 21

Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms?&#10;A) Fair Debt Collection Practices Act&#10;B) Truth in Lending Act&#10;C) Equal Credit Opportunity Act&#10;D) Fair Credit Reporting Act&#10;E) Telephone Consumer Protection Act

Accepted Answer

The answer of Which of the following requires creditors to...

Question 22

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.&#10;A) mutual agreement&#10;B) written-contract agreement&#10;C) open-book account&#10;D) unilateral agreement&#10;E) hardship agreement

Accepted Answer

The answer of A payment arrangement in which the physician...

Question 23

The process of classifying and reviewing past-due accounts from the first date of billing is a(n) ____.&#10;A) invoice&#10;B) age analysis&#10;C) statement&#10;D) superbill&#10;E) collection letter.

Accepted Answer

The answer of The process of classifying and reviewing past-due...

Question 24

A collection letter containing stronger wording that asks the patient to specify when the amount will be paid and to contact the office to make payment arrangements may be sent when an account is ____ days past due.

A) 15
B) 30
C) 60
D) 90
E) 120

Accepted Answer

The answer of A collection letter containing stronger wording that...

Question 25

Criteria for hardship cases include patients who ____.&#10;A) refuse to pay the balance they owe&#10;B) may be poor, underinsured, or elderly and on a limited income&#10;C) have moved without leaving a forwarding address&#10;D) have not received an invoice&#10;E) receive professional courtesy from the medical office

Accepted Answer

The answer of Criteria for hardship cases include patients who...

Question 26

A characteristic of a mutual agreement is that ____.&#10;A) the patient is billed for payment in full monthly, but may make whatever payment is possible&#10;B) it is never regulated by the Truth in Lending Act&#10;C) the physician and the patient agree on how much each month's payment will be&#10;D) finance charges are always applied&#10;E) it is generally set up by a collection agency

Accepted Answer

The answer of A characteristic of a mutual agreement is...

Question 27

An initial letter of inquiry is generally sent when an account is ____ days past due.&#10;A) 15&#10;B) 30&#10;C) 60&#10;D) 90&#10;E) 120

Accepted Answer

The answer of An initial letter of inquiry is generally...

Question 28

A letter that has a friendly, &#34;we want to help&#34; tone and gives the patient options but makes it clear that the patient must take some sort of action, is most appropriately sent when the account is ____ days past due.&#10;A) 15&#10;B) 30&#10;C) 60&#10;D) 90&#10;E) 120

Accepted Answer

The answer of A letter that has a friendly, &#34;we...

Question 29

A written description of the agreed terms of payment between the patient and the physician is a(n) ____.&#10;A) credit statement&#10;B) disclosure statement&#10;C) superbill&#10;D) statement of account&#10;E) accounts receivable statement

Accepted Answer

The answer of A written description of the agreed terms...

Question 30

Which of the following should be a factor when you select an outside collection agency?&#10;A) Select an agency that will use harsh collection practices&#10;B) Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay&#10;C) Encourage the agency to sue the patient&#10;D) Permit the agency to handle all cases, regardless of special considerations&#10;E) Continue to ask the patient for payment even though the collection agency is working on the account

Accepted Answer

The answer of Which of the following should be a...

Question 31

Which of the following prevents creditors from discriminating against applicants on the basis of age, sex, race, religion, marital status, or income?&#10;A) Fair Debt Collection Practices Act&#10;B) Truth in Lending Act&#10;C) Equal Credit Opportunity Act&#10;D) Fair Credit Reporting Act&#10;E) Telephone Consumer Protection Act

Accepted Answer

The answer of Which of the following prevents creditors from...

Question 32

Which of the following protects telephone subscribers from unwanted telephone solicitations?&#10;A) Fair Debt Collection Practices Act&#10;B) Truth in Lending Act&#10;C) Equal Credit Opportunity Act&#10;D) Fair Credit Reporting Act&#10;E) Telephone Consumer Protection Act

Accepted Answer

The answer of Which of the following protects telephone subscribers...

Question 33

If an account is ____ days past due, send a letter explaining that unless you hear from the patient by a specific date, the account will be given to a specific collection agency for collection.&#10;A) 15&#10;B) 30&#10;C) 60&#10;D) 90&#10;E) 120

Accepted Answer

The answer of If an account is ____ days past...

Question 34

Which of the following is also called Public Law 95-109?&#10;A) Fair Debt Collection Practices Act&#10;B) Truth in Lending Act&#10;C) Equal Credit Opportunity Act&#10;D) Fair Credit Reporting Act&#10;E) Telephone Consumer Protection Act

Accepted Answer

The answer of Which of the following is also called...

Question 35

An accounts receivable policy ____.&#10;A) collects payments for a physician who has a large number of patients who do not pay their bills&#10;B) protects patients from being sued by the physician for failure to pay&#10;C) decreases the physician's overall cash flow&#10;D) ensures that the practice will have sufficient income to cover expected expenses&#10;E) ensures that patients will have sufficient funds to pay for services

Accepted Answer

The answer of An accounts receivable policy ____.&#10;A) collects payments...

Question 36

Which of the following requires debt collectors to treat debtors fairly and without collection tactics such as harassment, false statements, threats, and unfair practices?&#10;A) Fair Debt Collection Practices Act&#10;B) Truth in Lending Act&#10;C) Equal Credit Opportunity Act&#10;D) Fair Credit Reporting Act&#10;E) Telephone Consumer Protection Act

Accepted Answer

The answer of Which of the following requires debt collectors...

Question 37

Which of the following is a guideline for making a call requesting payment from a patient?&#10;A) Pose as a government official to convince the patient to pay&#10;B) Tell other people in the office about it and ask for suggestions&#10;C) Threaten to turn the account over to a collection agency, even if you do not plan to do so&#10;D) Call the patient after 8 a.m. or before 9 p.m.&#10;E) Refuse to talk to anyone except the patient, not even the patient's attorney

Accepted Answer

The answer of Which of the following is a guideline...

Question 38

If a physician decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act?&#10;A) Call the patient and tell him his bill must be paid in full immediately&#10;B) Inform the patient in writing why credit was denied&#10;C) Explain to the patient that you will be unable to extend credit&#10;D) Avoid discussing the issue of credit with the patient to avoid embarrassment&#10;E) Report the patient's lack of creditworthiness to the state's credit monitoring service

Accepted Answer

The answer of If a physician decides not to extend...

Question 39

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?&#10;A) Fair Debt Collection Practices Act&#10;B) Truth in Lending Act&#10;C) Equal Credit Opportunity Act&#10;D) Fair Credit Reporting Act&#10;E) Telephone Consumer Protection Act

Accepted Answer

The answer of Which of the following requires credit bureaus...

Question 40

Which of the following governs the methods that can be used to collect unpaid debts?&#10;A) Truth in Lending Act&#10;B) Fair Debt Collection Practices Act&#10;C) Fair Credit Reporting Act&#10;D) Telephone Consumer Protection Act&#10;E) Equal Credit Opportunity Act

Accepted Answer

The answer of Which of the following governs the methods...

Question 41

A common billing system that bills each patient only once a month but spreads the work of billing over the entire month, sending statements to groups of patients every few days, is called ________ billing.

Accepted Answer

The answer of A common billing system that bills each...

Question 42

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Accepted Answer

The answer of The process of classifying and reviewing past-due...

Question 43

Which of the following states that creditors may not discriminate against an applicant because he or she receives public assistance?&#10;A) Equal Credit Opportunity Act&#10;B) Fair Credit Reporting Act&#10;C) Fair Debt Collection Practices Act&#10;D) Truth in Lending Act&#10;E) Telephone Consumer Protection Act

Accepted Answer

The answer of Which of the following states that creditors...

Question 44

Money paid as compensation as a result of a lawsuit is called ________.

Accepted Answer

The answer of Money paid as compensation as a result...

Question 45

When processing a payment using a debit card, you will swipe it like a credit card and then ____.&#10;A) have the patient sign a credit slip&#10;B) enter the PIN&#10;C) ask the patient to enter the PIN&#10;D) call the bank for authorization&#10;E) no further action is required

Accepted Answer

The answer of When processing a payment using a debit...

Question 46

Adrian is a patient whose parents were killed in a skiing accident a few months ago. Adrian was involved in an automobile accident this morning. He refused ambulance transport and a friend brought him to your office because he needed only minor wound care. He turned 21 last week, so he is legally an adult. He tells you he has no insurance and doesn't know how he will pay for his care. Adrian might be a candidate for ____.

A) Medicaid
B) Medicare
C) a hardship case
D) a collection agency
E) county assistance

Accepted Answer

The answer of Adrian is a patient whose parents were...

Question 47

The term for income, or money, owed to the practice is called accounts ________.

Accepted Answer

The answer of The term for income, or money, owed...

Question 48

A credit ________ is a company that provides information about the creditworthiness of a person seeking credit.

Accepted Answer

The answer of A credit ________ is a company that...

Question 49

An appropriate way to handle a patient relocation and address change is to ____.&#10;A) stop trying to contact the patient after two unsuccessful tries&#10;B) write off the charges as a hardship case&#10;C) ask a third party for the patient's new address&#10;D) turn the account over to a collection agency immediately&#10;E) send a statement to the patient's relatives for payment

Accepted Answer

The answer of An appropriate way to handle a patient...

Question 50

You are working at a walk-in outpatient clinic. A young woman who appears to be in her 20s comes in with a large cut on her left arm. When you ask for her insurance information, she says, "I don't need insurance. My father is the chief physician in this clinic. He'll treat me for free." What should you do?

A) Require the woman to provide proof of insurance before being treated
B) Write "professional courtesy" on the patient's chart
C) Ask to see her identification to prove that she is the physician's daughter
D) Send a statement for services to the physician's home address
E) Check with the physician or office manager

Accepted Answer

The answer of You are working at a walk-in outpatient...

Question 51

When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?

A) "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
B) "Mrs. Redding, I can't use this card because it expired two months ago."
C) "Why are you trying to pay us with an expired credit card?"
D) "Mrs. Redding, this card has expired; would you like me to bill you instead?"
E) "If I put the charge through on this expired card, the credit card company will be furious."

Accepted Answer

The answer of When you ask Mrs. Redding how she...

Question 52

Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do?

A) Explain to Mrs. Patterson that she is still responsible because her daughter is a minor.
B) Ask for legal evidence that Kelly is an emancipated minor.
C) Require Kelly to pay the entire amount due.
D) Call Kelly's father to see if he will pay the bill.
E) Call Kelly's boyfriend and tell him that he is responsible for the bill.

Accepted Answer

The answer of Mrs. Patterson brings her 17-year-old daughter Kelly...

Question 53

A(n) ________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.

Accepted Answer

The answer of A(n) ________ account uses the last date...

Question 54

When one or more people sue a company that wronged all of them the same way, they have filed a(n) ________ lawsuit.

Accepted Answer

The answer of When one or more people sue a...

Question 55

The money the medical practice must pay out to run the practice is called accounts ________.

Accepted Answer

The answer of The money the medical practice must pay...

Question 56

According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice?&#10;A) $100,000&#10;B) $150,000&#10;C) $250,000&#10;D) 1/4% of the practice's net worth&#10;E) up to $500,000 or 1% of the practice's net worth

Accepted Answer

The answer of According to the Equal Credit Opportunity Act,...

Question 57

If the physician allows the patient to pay for services over time, she is extending ________ to the patient.

Accepted Answer

The answer of If the physician allows the patient to...

Question 58

Which of the following information about a patient should a medical assistant provide to the collection agency?&#10;A) Patient's income&#10;B) Date of the last payment or charge on the account&#10;C) Patient's educational level&#10;D) Impression of the patient's ability to pay&#10;E) Names of other physicians the patient has seen

Accepted Answer

The answer of Which of the following information about a...

Question 59

When is it appropriate for a physician to assess finance charges or late charges on past-due accounts?&#10;A) When the physician feels it is necessary&#10;B) After the patient has ignored two bills&#10;C) Only when the patient is notified in advance&#10;D) After the patient has verbalized a lack of intent to pay&#10;E) After the account has been sent to a collection agency

Accepted Answer

The answer of When is it appropriate for a physician...

Question 60

A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) ________ statement.

Accepted Answer

The answer of A federal Truth in Lending Statement, which...

Question 61

The person who has financial responsibility for a patient is known as the ________.

Accepted Answer

The answer of The person who has financial responsibility for...

Question 62

Another term for a bilateral agreement is ________ agreement.

Accepted Answer

The answer of Another term for a bilateral agreement is...

Question 63

A(n) ________ account is one in which the physician and patient sign an agreement stating that the patient will pay the bill in a certain number of installments. If more than four installments are involved, this account is governed by the Truth in Lending Act.

Accepted Answer

The answer of A(n) ________ account is one in which...

Question 64

The statute of ________ is the state law that sets a time limit on when someone can legally file a collection suit on a past-due account.

Accepted Answer

The answer of The statute of ________ is the state...

Deck 20: Patient Billing and Collection