Deck 8: Office Equipment and Supplies

Question 1

A disorder linked to improper hand positioning at the keyboard is ____.

A) arthritis
B) carpal tunnel syndrome
C) wrist fracture
D) nodules on finger joints
E) bursitis

Answer 1

carpal tunnel syndrome

Question 2

The four basic types of computers used today are mainframes, minicomputers, personal computers, and ____.

A) networks
B) office computers
C) supercomputers
D) preschool computers
E) foreign computers

Answer 2

supercomputers

Question 3

Mainframe computers are frequently used in ____.

A) schools
B) homes
C) offices
D) hospitals
E) clinics

Answer 3

hospitals

Question 4

An advantage of a notebook computer is that it ____.

A) eliminates all the extra function keys on the keyboard
B) is larger and more capable than a desktop computer
C) operates on either a battery or an AC adapter
D) can be housed in a tower case and placed on the floor
E) eliminates the need for printers and scanners

Question 5

Which of the following is considered both an input device and an output device?

A) Central processing unit
B) Keyboard
C) Printer
D) Modem
E) Scanner

Question 6

Computer input devices include keyboards, touch screens, pointing devices, modems, and ____.

A) monitors
B) printers
C) scanners
D) software
E) batteries

Question 7

On what type of computer is the touch pad popular?

A) Laptop
B) Desktop
C) Minicomputer
D) Mainframe computer
E) Supercomputer

Question 8

A device used to transfer information from one computer to another over telephone or cable television lines is a ____.

A) scanner
B) cursor
C) pointing device
D) keyboard
E) modem

Question 9

Personal computers are most frequently found in ____.

A) large institutions
B) hospitals
C) homes
D) large universities
E) government offices

Question 10

A device used to input printed matter and convert it to a format that can be read by the computer is a ____.

A) cursor
B) printer
C) scanner
D) pointing device
E) modem

Question 11

Which form of pointing device, common on laptops, consists of a small, flat device sensitive to touch?

A) Mouse
B) Template
C) Touch pad
D) Touch screen
E) Scanner

Question 12

Minicomputers are used mostly in a(n) ____.

A) government setting
B) university setting
C) office setting
D) high school setting
E) network setting

Question 13

The hardware components of a computer consist of the monitor, keyboard, and ____.

A) software.
B) printer.
C) operating system.
D) applications.
E) Internet provider.

Question 14

A computer's hardware serves four main functions, including inputting data, processing data, outputting data, and ____.

A) storing data
B) word processing
C) deleting data
D) programming
E) releasing data

Question 15

An advantage of a desktop computer with a tower case placed on the floor is that it ____.

A) is portable
B) operates on battery power
C) weighs only a few pounds
D) allows more surface area at the workstation
E) is easier to use than a minicomputer

Question 16

Another name for a personal computer is ____.

A) mainframe computer
B) microcomputer
C) minicomputer
D) supercomputer
E) network computer

Question 17

The touch screen, touch pad, and ____ are types of pointing devices.

A) scanner
B) mouse
C) cursor
D) template
E) keyboard

Question 18

The most common computer input device is a ____.

A) keyboard
B) pointing devices
C) modem
D) scanner
E) touch screen

Question 19

A minicomputer that functions as a centralized storage location for shared information is called a ____.

A) desktop
B) subnotebook
C) server
D) PDA
E) tablet

Question 20

Types of scanners include single-sheet scanners, handheld scanners, and ____ scanners.

A) rolling ball
B) flatbed
C) touch pad
D) touch screen
E) manual

Question 21

Which of the following changes the monitor display at short intervals or constantly shows moving images?

A) Power down
B) Multimedia
C) Screen saver
D) Resolution
E) Virus protection

Question 22

A collection of records created and stored on a computer is a(n) ____.

A) application
B) icon
C) database
D) spreadsheet
E) word processor

Question 23

The main circuit board that controls the other components in a computer system is the ____.

A) motherboard
B) hard drive
C) microprocessor
D) central processing unit
E) video board

Question 24

Resolution refers to ____.

A) a method of sending and receiving messages through a network
B) the sharpness of images, measured in dot pitch
C) a readable printout of information
D) automatic changes in the monitor displays
E) the number of words that can be typed in one minute

Question 25

A current trend in printers is the ____.

A) dot matrix printer
B) ink-jet printer
C) laser printer
D) plasma color printer
E) "all-in-one" printer

Question 26

Which of the following allows information to be taken from one source and "burned" or copied to a CD?

A) CD-ROM
B) Speech recognition technology
C) Telemedicine
D) CD-R technology
E) Monitor

Question 27

Information is stored permanently on the ____ for later retrieval.

A) hard disk drive
B) modem
C) monitor
D) printer
E) CPU

Question 28

In a computer, ROM is ____.

A) software that uses more than one medium
B) the primary computer chip responsible for executing programs
C) permanent memory that provides the basic operating instructions for the computer
D) the main circuit board that controls all other components in the system
E) a temporary type of computer memory

Question 29

Examples of output devices are printers and ____.

A) keyboards
B) scanners
C) monitors
D) modems
E) motherboards

Question 30

Which of the following is part of proper computer system care and maintenance?

A) Avoid placing the system in a well-ventilated location
B) Allow the same image to stay on the screen overnight
C) Fold CD-ROMs to store
D) Use a power strip with a surge protector
E) Drink coffee or soft drinks while working at the computer

Question 31

Which of the following has the potential to eliminate the need for medical assistants to transcribe physicians' notes?

A) Speech recognition technology
B) Telemedicine
C) CD-R technology
D) Modulator-demodulator
E) Optical character recognition

Question 32

A laser printer is ____.

A) inexpensive compared to other types of printers
B) capable of producing multiple copies with carbon paper
C) capable of producing high-quality output
D) slower than an ink-jet printer
E) rarely useful in a medical office

Question 33

An advantage of a handheld scanner is that it ____.

A) feeds one sheet of paper through at a time
B) is easier to use than other types of scanners
C) produces the highest quality input
D) is less expensive than other types of scanners
E) is more configurable than other scanners

Question 34

Telecommunication that provides medical support to physicians caring for patients in rural areas is called ____.

A) CD-R technology
B) telemedicine
C) local area transmissions
D) online help
E) networking

Question 35

A computer disaster recovery plan should be in place in a medical office in the event of a(n) ____.

A) security breach
B) system failure or crash
C) optical character recognition problem
D) printer problem
E) Internet access problem

Question 36

An advantage of the flatbed scanner is that it ____.

A) produces the highest-quality input
B) is the most difficult to use
C) is the least expensive
D) feeds one sheet of paper through at a time
E) can be used to scan curved objects

Question 37

A method of sending and receiving messages through a network is known as ____.

A) word processing
B) a database
C) spreadsheet calculation
D) electronic mail
E) paging

Question 38

Printer resolution is noted in terms of ____.

A) dots per inch
B) megahertz
C) dot pitch
D) megabytes
E) gigabytes

Question 39

The purpose of output devices is to ____.

A) store information for later retrieval
B) display or print information after it has been processed
C) convert printed matter into a format that can be read by the computer
D) transfer information from one computer to another
E) process information that has been input into the computer

Question 40

Before calling technical support, you should first ____.

A) turn off the computer
B) check the computer manual for answers
C) identify the problem
D) have a printer attached to the computer
E) plan to spend no more than 5 minutes on the phone

Question 41

Which of the following office machines is most useful for handling tasks such as payroll and bank deposits?

A) Facsimile machine
B) Adding machine
C) Photocopier
D) Printer
E) Postage meter

Question 42

Which of the following organizes the contents of the hard disk drive of a computer to store pieces of files close together?

A) Disk cleanup
B) Firewall
C) Spell checker
D) Disk defragmentation
E) Antivirus software

Question 43

Which of the following is an optical disk on which you can store up to eight hours of high-quality video?

A) Jump drive
B) Zip disks
C) CD-R
D) Flash key
E) DVD-R

Question 44

An example of an expendable item is a(n) ____.

A) examining table
B) prescription pad
C) reflex hammer
D) facsimile machine
E) typewriter

Question 45

Computer hackers are prevented from accessing your computer by ____.

A) firewalls
B) antivirus software
C) disk cleanup
D) pressing the Delete key
E) disk defragmentation

Question 46

Expendable items are items that ____.

A) are used once and then must be restocked
B) can be used indefinitely with appropriate sanitization
C) can be restored and then reused
D) are not necessary for most medical offices
E) are ordered only once for each new medical office

Question 47

When managing office supplies, being efficient involves producing the desired result with the least effort, ____, and waste.

A) expedience
B) management
C) expense
D) loss
E) frustration

Question 48

Which type of office machine scans each page of a document, translates the information into electronic impulses, and transmits the impulses over the telephone line to another machine, where they are converted into an exact copy of the original document?

A) Adding machine
B) Facsimile machine
C) Typewriter
D) Photocopier
E) Postage meter

Question 49

Which of the following is not a function of the disk cleanup utility?

A) Compressing old files
B) Deleting temporary Internet files
C) Organizing files on the hard disk drive
D) Sending some files to the recycle bin
E) Freeing up space on your computer

Question 50

Celia has been asked to make suggestions for upgrading the computer equipment in the medical office where she works. Currently, the office has one desktop computer that runs the Windows 2000 operating system and the Office 2002 applications. It has a CD-ROM drive, but no CD-R capability. It also has a telephone modem. The monitor is a 14-inch CRT model that has recently started wavering and "blinking out." Which of the following do you think Celia should recommend?

A) Replace the CD-ROM drive with a CD-R
B) Upgrade the operating system to Windows 7
C) Purchase a new system, because this one is too old to upgrade effectively
D) Replace the telephone modem with a cable modem
E) Replace the monitor with a flat-screen

Question 51

Which of the following is not a benefit of having a fax machine in the medical office?

A) It can be sent and received within minutes.
B) It can be used as an extra telephone.
C) It helps protect a patient's protected health information.
D) It can be used as an extra copier.
E) It is usually less expensive than overnight mail service.

Question 52

Which of the following is not an advantage of leasing office equipment?

A) It allows purchasers to keep more of their money.
B) The company that leases the product is usually responsible for servicing it.
C) Your office will own the equipment at the end of the lease term.
D) Lease payments are usually tax-deductible.
E) Leasing allows businesses to update equipment every few years.

Question 53

Durable items are ____.

A) used and restocked
B) thrown away after one use
C) used indefinitely
D) reused after being repaired
E) used a few times, then discarded

Question 54

Protection against spammers is provided by ____.

A) firewalls
B) antivirus software
C) disk cleanup
D) disk defragmentation
E) disaster recovery plans

Question 55

Which of the following is not an important task when you are selecting software for the medical office?

A) Read software reviews in computer magazines and trade publications
B) Check with other medical offices to get opinions on software packages
C) Make sure the office computer system meets the minimum requirements for the software
D) Make sure the software company will install the software for you
E) Compare the cost and features of several different software programs

Question 56

Which of the following information is not needed in an equipment inventory?

A) Name of the equipment, including brand name
B) Model number and registration number
C) Place of purchase, including contact information
D) Name of the equipment this equipment is replacing
E) Product warranty, maintenance contract, and service contract

Question 57

Using the bcc option when sending an e-mail message ____.

A) enables you to send the message to more people
B) makes the recipient scroll through the e-mail addresses of all other recipients before reading the message
C) prevents recipients from deleting the message
D) records a copy of the message on your hard drive
E) protects the privacy of other recipients of the message

Question 58

When managing office supplies, the goal is to achieve ____.

A) efficiency
B) organization
C) resourcefulness
D) independence
E) confidentiality

Question 59

Which of the following is an example of a durable item?

A) Examination gloves
B) Stethoscope
C) Prescription pad
D) Cotton swabs
E) Glass slides

Question 60

In which type of networks are the networked computers connected using public telephone lines, using encryption to ensure that only authorized users can access the network?

A) Local-area network
B) Virtual private network
C) Homegroup network
D) Wide-area network
E) Peer-to-peer network

Question 61

An effective way to prevent an unanticipated shortage of a supply item is to ____.

A) keep the same item in several different locations
B) request that workers finish one container before opening a new one
C) reorder the item when the last one is taken for use
D) educate the workers on how to make supplies last from one order to the next
E) reorder an item whenever someone requests it, without checking the inventory

Question 62

The inventory-tracking tool for managing medical supplies that groups items that need to be ordered and helps monitor how quickly items are used and the amount that needs to be ordered is the ____.

A) reminder card
B) inventory card
C) inventory reminder kit
D) reorder card
E) vendor card

Question 63

Examples of clinical supplies are ____.

A) needles, syringes, and lubricating gel
B) paper cups and toilet tissue
C) rubber bands, stamps, and file folders
D) patient education materials
E) Social Security forms

Question 64

After checking the expiration dates on supplies, ____.

A) store the supplies with the earliest expiration dates in the back
B) use supplies that are past the expiration date first
C) store the supplies with the latest expiration dates on the top shelves
D) store the supplies with the latest expiration dates in the back
E) alternate the use of supplies with the earliest and latest expiration dates

Question 65

Ordering supplies ahead of schedule ____.

A) is never recommended
B) is unnecessarily costly
C) is important when there is a large demand for a product
D) eliminates the need for keeping track of supplies
E) should be done routinely to avoid shortages

Question 66

Staples and rubber bands are ____ supplies.

A) vital
B) incidental
C) periodic
D) general
E) clinical

Question 67

Most supplies in the medical office can be classified as administrative, clinical, or ____.

A) general
B) environmental
C) categorical
D) maintenance
E) laboratory

Question 68

Vital supplies are items that ____.

A) require ordering only occasionally
B) are absolutely necessary for smooth running of the medical office
C) are needed in the office but do not threaten the efficiency of the office
D) are used only once and then discarded
E) can be used indefinitely

Question 69

An example of a periodic supply is ____.

A) staples
B) table covers
C) prescription pads
D) appointment books
E) facial tissue

Question 70

Stocking many spare supplies ____.

A) is the result of an organized medical assistant
B) is unwise because of the administrative budget
C) allows for supplies to be kept in several locations
D) makes supplies easier to count when doing inventory
E) creates increased need to discard expired administrative supplies

Question 71

Which of the following are general supplies?

A) Erasers, envelopes, and notepads
B) Liquid hypoallergenic soap and paper towels
C) Appointment books and appointment cards
D) Sterile gloves and bandages
E) 50% dextrose solution

Question 72

Periodic supplies need to be reordered ____.

A) daily
B) weekly
C) occasionally
D) twice a year
E) never

Question 73

Incidental supplies are ____.

A) occasionally reordered
B) needed in the office but do not threaten the efficiency of the office
C) used only once and thrown away
D) items that are absolutely necessary for smooth running of the practice
E) items that can be reused indefinitely

Question 74

An effective inventory schedule for a medical office is ____.

A) every 1 to 2 weeks
B) once a month
C) every 3 months
D) every 6 months
E) once a year

Question 75

The appropriate way to store chemicals, drugs, and solutions is to ____.

A) keep them in a warm, well-lighted place
B) store them in containers other than their original ones
C) store narcotics at eye level in the general supply closet
D) store strong acids and alkaline solutions together
E) line storage cabinets with plastic-coated shelf paper

Question 76

Administrative supplies are generally stored ____.

A) near the examination rooms
B) in the general storage closet
C) behind or adjacent to the reception area
D) near the laboratory
E) in the treatment or procedures room

Question 77

Which of the following are examples of administrative supplies?

A) Disposable sheaths for thermometers
B) Paper towels and facial tissue
C) Stationery and insurance forms
D) Bandages and suture removal kits
E) Liquid hypoallergenic soap

Question 78

An efficient way to track inventory is to ____.

A) routinely order supplies every week
B) reorder supplies only when they are out
C) use color-coded removable adhesive flags on the inventory card
D) plan for one month and order no earlier than one month ahead
E) order each supply the same day it runs out

Question 79

The average medical office spends ____ of its annual gross income on administrative, clinical, and general supplies.

A) 1% to 2%
B) 2% to 3%
C) 4% to 6%
D) 8% to 10%
E) 12% to 15%

Question 80

The responsibility for organizing most office supplies often lies with the ____.

A) physician
B) medical assistant
C) nurse
D) housekeeper
E) maintenance staff