Deck 8: Understanding and Building Medical Terms of Body Systems

Question 1

Which of the following is not a recommended personal performance goal?

A) working completely independently
B) soliciting suggestions
C) planning effectively
D) communicating openly and honestly

Answer 1

working completely independently

Question 2

A bulletin board used for posting intraoffice notices is most likely to be located in the:

A) staff room
B) examination room
C) waiting area
D) office laboratory

Answer 2

staff room

Question 3

Demonstrating _____ will help you advance in your career.

A) instability
B) dependence
C) inefficiency
D) resourcefulness

Answer 3

resourcefulness

Question 4

When working with older patients, you should:

A) always provide physical assistance regardless of the patient's condition
B) greet them warmly and by name
C) seat them in a location that offers significant stimulation
D) avoid all forms of therapeutic touch

Question 5

All communications between members of the health care team should be:

A) aggressive and authoritative
B) professional and respectful
C) rapid and precise
D) vague and misleading

Question 6

When should an organizational chart be updated?

A) only when there are personnel changes
B) at the start or end of each workday
C) at the start or end of each workweek
D) every few months

Question 7

When talking with a patient, you should not:

A) look away while the patient is speaking
B) ask open-ended questions
C) comment on something the patient is wearing or a common interest
D) take an active interest in what the patient is saying

Question 8

When working with a pediatric patient, instead of saying deformity, it is recommended that you say:

A) disfigurement
B) opportunity
C) appearance
D) problem

Question 9

A large medical group might have a _____ department to handle personnel management and payroll.

A) laboratory
B) human resources
C) collections
D) clinical

Question 10

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

A) You have no right to be upset.
B) You're not making any sense.
C) I know this is really frustrating for you.
D) I don't understand why you'd feel that way.

Question 11

It is almost always best to take which of the following issues to the office manager?

A) a disagreement about a coworker's hairstyle
B) a patient's complaint about a long wait time on a busy day
C) a personal dislike of a coworker
D) a coworker's habitual tardiness that affects the practice

Question 12

Which of the following is an example of a petty difference?

A) taking issue with a coworker's theft from petty cash
B) taking issue with a coworker's violation of OSHA safety standards
C) disagreement on one's choice of clothing
D) disagreement on the ideal method of treatment for a patient

Question 13

Staff meetings are usually held

A) in the medical office during patient care hours
B) in the medical office before or after patient care hours
C) at an off-site location before or after patient care hours
D) at the home of the physician during patient care hours

Question 14

Which of the following is not one of the four E's used to engage a child in health care matters?

A) encouragement
B) education
C) enlistment
D) evidence

Question 15

In most employment situations, an evaluation of work performance is made on a _____ basis.

A) weekly
B) monthly
C) annual
D) biannual

Question 16

When providing patient education, your first task is to:

A) assess the patient's ability to comprehend the instructions
B) discuss the instructions with any family members accompanying the patient
C) prepare a summary of the session for documentation in the patient's chart
D) answer any questions the patient has about the instructions

Question 17

When communicating with others, you should be:

A) aggressive
B) assertive
C) passive
D) inactive

Question 18

Documenting patient education:

A) eliminates the need for maintaining the patient's chart
B) promotes inconsistency in care
C) decreases efficiency
D) minimizes professional liability

Question 19

Who typically discusses abnormal results or serious health conditions with patients and their families?

A) clinical medical assistant
B) administrative medical assistant
C) physician
D) nurse

Question 20

Which of the following is not one of the Four Essential Truths of Human Interaction?

A) Different people have different working styles.
B) Be aware of your coworkers' sensitivities and tailor your communications.
C) You can't judge a book by its cover.
D) All people appeal to you equally.

Question 21

Match each term with its definition.
Social groups influencing a person's culture and self-identity

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 22

Identify the correct order of the basic steps of critical thinking when problem solving.
Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned

A)step 1
B)step 2
C)step 3
D)step 4

Question 23

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

Let the patient vent

A)step 1
B)step 2
C)step 3
D)step 4
E)step 5

Question 24

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

Mutually agree on the solution

A) step 1
B) step 2
C) step 3
D) step 4
E) step 5

Question 25

Identify the correct order of the basic steps of critical thinking when problem solving.
List possible decisions and what you think each outcome will be

A)step 1
B)step 2
C)step 3
D)step 4

Question 26

Match each term with its definition.
Promotes and protects the rights of patients

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 27

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

Express empathy to the patient

A)step 1
B)step 2
C)step 3
D)step 4
E)step 5

Question 28

Match each term with its definition.
Person sometimes referred to as the practice manager

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 29

Match each term with its definition.
Physician in a medical group who assumes the management role for all of the physicians in the group

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 30

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

Follow up

A)step 1
B)step 2
C)step 3
D)step 4
E)step 5

Question 31

Match each term with its definition.
When you provide this, you may use verbal instructions, printed materials, or electronic formats

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 32

Match each term with its definition.
Outlines the most important qualities and abilities that are needed for a job, and includes a section where strengths and weaknesses can be listed

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 33

Match each term with its definition.
Type of communication born of high self-esteem

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 34

Match each term with its definition.
Communication that affords opportunities to examine behaviors and interactions, act as a verbal "mirror," and restate what a patient has said for clarification by all parties

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 35

Match each term with its definition.
Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 36

Identify the correct order of the basic steps of critical thinking when problem solving.
Determine just what the problem is and write it down

A)step 1
B)step 2
C)step 3
D)step 4

Question 37

Match each term with its definition.
Creating these gives you ownership of your aspirations, achievements, and objectives

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 38

Match each term with its definition.
Examples of this include classes on CPR, sterile techniques, and using computer software

A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 39

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

Begin problem solving

A)step 1
B)step 2
C)step 3
D)step 4
E)step 5

Question 40

Identify the correct order of the basic steps of critical thinking when problem solving.
Gather facts and ideas to help you decide what to do about the problem

A)step 1
B)step 2
C)step 3
D)step 4