Deck 7: Life-Situation Interventions: Interpersonal

Question 1

Active or reflective listening is effective in regular conversation but not during conflict.

Answer 1

False

Question 2

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

Answer 2

False

Question 3

Seeking to dominate or to get your own way at the expense of others is known as _____.

A)assertive behavior
B)nonassertive behavior
C)aggressive behavior
D)passive behavior

Answer 3

C

Question 4

Goleman recommends meditation as a way to counteract technology's negative influences on emotional intelligence.

Question 5

If you are so pressed for time that you believe you don't even have time to organize, you are in need of applying time management skills.

Question 6

In the context of managing time effectively, all of your goals should be equally important.

Question 7

Social support can help prevent stressors from occurring, but it cannot help once they have been encountered.

Question 8

In communication, it is effective to use the same message and medium for different senders.

Question 9

Assertiveness is not only a matter of what you say but also of how you say it.

Question 10

Improving emotional intelligence takes a long time of concentrated effort.

Question 11

We get 80 percent of our rewards from 80 percent of the time we spend and 20 percent of our rewards from 20 percent of our activities.

Question 12

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

Question 13

As a first step in managing time better, you might want to analyze how you are currently spending your time.

Question 14

Lazarus was the first person to define and popularize emotional intelligence.

Question 15

Some research suggests that 85 percent of Americans feel uncomfortable with technology, and employees are interrupted at least three hours a day by technological tools.

Question 16

"Why" questions are good to use during arguments or disagreements.

Question 17

Assertion theory is based on the premise that every person has certain basic rights.

Question 18

Communication by body posture often says as much as the spoken word.

Question 19

Polyphasic behavior is a good way to battle technostress.

Question 20

Social support is believed to protect against stress-related illness or disease.

Question 21

Which of the following does aggressive nonverbal communication include?

A)Leaning forward with glaring eyes
B)Clenching fists
C)Placing hands on hips and wagging the head
D)All of the answers are correct.

Question 22

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____.

A)assertive behavior
B)nonassertive behavior
C)aggressive behavior
D)insistent behavior

Question 23

Which component of the DESC form refers to relating your feelings regarding another person's behavior?

A)Describe
B)Express
C)Specify
D)Consequence

Question 24

In the context of prioritizing goals, if the items on the _____ never get done, that would be just fine.

A)Y list
B)Z list
C)B list
D)C list

Question 25

Getting others to do those things that need to be done but that do not need your personal attention is known as _____.

A)evaluating
B)scheduling
C)maximizing
D)delegating

Question 26

All of the following are true about "I" statements EXCEPT that _____.

A)when we say "I," we are focusing on our feelings, beliefs, and interpretations
B)when we use "I," we are avoiding directed criticism
C)when we say "I," the other person may feel less defensive
D)when we use "I," the other person is less likely to listen to us

Question 27

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards the suggestions of his team members and gets his own way at their expense. David's demeanor is an example of _____.

A)assertive behavior
B)nonassertive behavior
C)aggressive behavior
D)benevolent behavior

Question 28

Studies have found that technology causes _____ hours of stress per week.

A)one
B)two
C)five
D)ten

Question 29

Which of the following is true about nonverbal body language?

A)It is easy to misinterpret.
B)It is associated with physical cues.
C)It is used by people every day.
D)All of the answers are correct.

Question 30

Which of the following is an example of nonverbal assertiveness?

A)Being specific by identifying several ways in which you would like the situation of other people to change
B)Expressing feelings regarding other people's behavior by describing them
C)Speaking fluently with assurance and confidence and without hesitation
D)Selecting the consequences that you have decided to apply to people's behavior

Question 31

Which of the following is considered active listening?

A)Identifying your position in a situation
B)Reflecting back to the other person his or her words and feelings
C)Exploring alternative solutions
D)Brainstorming different possibilities

Question 32

The acronym DESC includes all the following terms EXCEPT _____.

A)describe
B)express
C)specify
D)consider

Question 33

Social support consists of all of the following EXCEPT _____.

A)tangible support
B)imitative support
C)emotional support
D)informational support

Question 34

Which of the following is the time management technique in which tasks are prioritized?

A)Problem-focused coping
B)X, Y, Z lists
C)A, B, C lists
D)Task-oriented coping

Question 35

Which of the following is a benefit of social support?

A)It helps patients adjust to their illnesses.
B)It helps improve the immune system's effectiveness.
C)It helps decrease cortisol secretion during stress.
D)All of the answers are correct.

Question 36

When trying to resolve a conflict, which of the following should you NOT do?

A)Use "but" rather than "and"
B)Plan time to talk
C)Avoid "why" questions
D)Paraphrase the other person's words

Question 37

Time management skills include _____.

A)setting goals and prioritizing them
B)scheduling
C)limiting interruptions
D)all of the answers are correct

Question 38

Which of the following statements is true of emotional intelligence?

A)Training for emotional intelligence should be theoretical rather than experiential.
B)Emotional intelligence deteriorates with age and cannot be improved after a certain age.
C)Modern advances in technology have improved our ability to become emotionally intelligent.
D)Emotional intelligence involves perceiving feelings and using them appropriately.

Question 39

Paraphrasing a speaker's words and feelings is known as _____.

A)nonverbal cuing
B)validating
C)norming
D)reflective listening