Deck 22: Proposals

Question 1

A phrase such as "As per your request" is an example of

A)letterese
B)plain language
C)proper letter phrasing
D)businesslike phrasing

Answer 1

A

Question 2

All traditional business letters include the following group of elements:

A)a heading, an inside address, and a salutation.
B)a heading, an inside address, and a message body.
C)a salutation, a subject line, a complimentary close, and an enclosure notation.
D)a heading, an inside address, a salutation, a message body, and a complimentary close.

Answer 2

A

Question 3

According to the Radicati Group, what percentage of Earth's population will be using internet email by 2019?

A)25%
B)33.3%.
C)50%
D)100%

Answer 3

B

Question 4

Intra-office memos are sent

A)to clients, customers, and suppliers.
B)to a colleague or colleagues within an office or business location.
C)between a firm's offices, to a colleague or colleagues in another office.
D)the same type of format, with minor variations.

Question 5

The length of all letters and memos should

A)depend on the attention span of the intended recipient
B)be as short as you can make them
C)never exceed three paragraphs
D)never exceed one page

Question 6

Formal letter-style emails should close with

A)the writer's name.
B)a complimentary closing .
C)a signature section that names the writer, the writer's company or department, and the writer's contact information.
D)a friendly, casual comment .

Question 7

The privacy of one's email can be protected by

A)sending the message to a single recipient at a time.
B)using encryption technology that restricts readership to one recipient.
C)placing a restricted access notice on the email.
D)sending email outside of office hours.

Question 8

Inter-office memos and intra-office memos use

A)exactly the same format.
B)distinctly different formats.
C)printed forms.
D)the same type of format, with minor variations.

Question 9

Converged messaging

A)combines or "converges" related email messages into a single email message.
B)deals with topics that closely relate to one another.
C)sends emails that deal with certain subjects to designated specialists within a company.
D)uses VoIP to send phone messages, faxes, and text messages to an email inbox.

Question 10

Workplace correspondence has the following feature

A)letters, memos, and email are usually written by a single writer for an indeterminate group of readers.
B)letters, memos, and email are usually written by a single writer for a specific audience.
C)workplace correspondence is less forceful than formal reports.
D)successful letters, memos, and email look at a situation from the writer' perspective.

Question 11

The simplified letter format replaces the traditional salutation with

A)an attention line.
B)a subject line.
C)a complimentary close.
D)an attention line or a subject line.

Question 12

Additional material accompanying a letter is known as

A)an attachment.
B)an enclosure.
C)an appendix.
D)an addition.

Question 13

Text and instant messaging

A)have no valid workplace applications
B)should be banned from the workplace because they interrupt work tasks
C)do have some advantages in work settings
D)can be adapted for lengthy work-related messages

Question 14

The simplified letter format is gaining in popularity because

A)it looks more "modern."
B)it looks more like memos and email.
C)it responds to a growing discomfort with formal greetings and salutations.
D)it's better suited to business topics.

Question 15

Compared to conventional mail, email has the following benefit:

A)email can foster creative thinking.
B)email is excellent for emotional messages.
C)email is good for lengthy, complex explanations.
D)email is fast, convenient, and efficient.

Question 16

Letters and memos exhibit the following advantage over email:

A)they provide a permanent record that email lacks.
B)they are more suited than email for messages that exceed 300 words.
C)they can reach more readers.
D)they allow for more direct contact with the reader.

Question 17

Email format should feature

A)full caps throughout.
B)double spacing within paragraphs.
C)single spacing within paragraphs.
D)coloured text.

Question 18

The letter format most favoured by Canadians is

A)semi-block.
B)block.
C)full block.
D)simplified.

Question 19

Some business letters require the following elements:

A)an attention line.
B)a post script (P.S.).
C)an appendix.
D)an attachment.

Question 20

Your choice of a direct or indirect plan for organizing a letter or email should depend on

A)whether it's a letter or an email
B)the length of the message
C)whether the message opens a message exchange or continues a message exchange
D)how the reader might react to the message