Deck 28: Violence, Harassment, and Bullying in the Workplace

Question 1

Employee rights are protected by employment contracts, collective bargaining agreements, and civil rights statutes.

Answer 1

True

Question 2

Making all areas easily visible is a form of administrative control.

Answer 2

False

Question 3

To what can we attribute the increased incidence and severity of violence against health care workers?

A) Poorly trained medical staff
B) Prevalence of social media in hospitals
C) Austerity measures have resulted in inadequate staffing
D) Increasing number of male workers
E) Increasing number of foreign workers

Answer 3

Austerity measures have resulted in inadequate staffing

Question 4

Membership in hate groups or drug dependence are environmental factors associated with workplace violence.

Question 5

Supervisors should try to diagnose personal, emotional, or psychological problems of employees.

Question 6

Which risk reduction strategy involves maximizing the number of employees conducting natural surveillance?

A) Natural surveillance
B) Control of access
C) Establishment of territoriality
D) Activity support
E) Administrative controls

Question 7

Employees have no role in preventing harm to other employees and/or customers.

Question 8

Which individual factors are associated with violence?

A) Record of violence
B) Membership in a hate group
C) Depression
D) Drug dependence
E) All of the above

Question 9

Health care employees, correctional officers, social services employees, teachers, municipal housing inspectors, public works employees, and retail employees are among the occupational groups most at risk from workplace violence.

Question 10

Employee discipline is usually a form of harassment or bullying.

Question 11

The OHS legislation most jurisdictions is broadening the definition of workplace violence to go beyond physical injury.

Question 12

Preventing workplace violence is a natural extension of the responsibilities of health and safety professionals.

Question 13

A violent act cannot be considered an on-the-job incident when it is committed away from the workplace.

Question 14

People who suffer from depression are likely to hurt themselves, but not likely to harm others.

Question 15

Witnesses of workplace violence may also suffer psychological trauma, even if they are not directly affected.

Question 16

Role ambiguity can be a contributing factor to workplace violence.

Question 17

The first step in responding to a workplace violence incident involves providing psychological treatment for traumatized employees.

Question 18

High-risk occupations for workplace violence are:

A) Taxicab drivers
B) Police/security officers
C) Retail workers
D) Healthcare workers
E) All of the above

Question 19

When dealing with violent incidents on the job, it is important to remember that even the perpetrator has rights.

Question 20

Which of the following describes workplace violence?

A) Intentional battery, rape, or homicide during the course of employment
B) Violent acts, behaviour, or threats that occur in the workplace
C) Creating the conditions for a co-worker to sustain an injury
D) Malicious harassment with the intent of getting the worker to need counselling
E) All of the above

Question 21

Which type of workplace analysis examines the process for handling disgruntled customers?

A) Security analysis
B) Employee surveys and focus groups
C) Customer behaviour analysis
D) Trend monitoring and incident analysis
E) Records monitoring and tracking

Question 22

Which environmental factors associated with violence relate to the employee being uncertain about how much authority they have?

A) Dictatorial management
B) Role ambiguity
C) Partial and inconsistent supervision
D) No respect for privacy
E) Insufficient training

Question 23

Which of the following rules should a supervisor follow in preventing workplace violence?

A) Discuss an employee's drinking, drug use, or other addiction unless it occurs on the job
B) Membership in a hate group
C) Diagnose the personal, emotional, or psychological problems of employees
D) Create jobs to get problem employees out of the way
E) Cover up inappropriate behaviour if it is the employee's first offence

Question 24

Which of the following are elements that are used by employers to reduce the risk of workplace violence?

A) Natural surveillance
B) Establishment of territory
C) Administrative controls
D) Engineering controls
E) All of the above

Question 25

What are common signs of domestic violence that you may see exhibited by coworkers?

A) Having trouble concentrating
B) Often arriving late
C) Missing work more frequently than usual
D) Apologizing for a partner's behaviour
E) All of the above