Deck 4: Ethical Interpersonal Communication

Question 1

You can expect to spend most of your time in an organization sending which type of messages?

A) dialogue
B) technical dialogue
C) monologue
D) none of these

Answer 1

B

Question 2

What does the "H" stand for in the HURIER model?

A) helping
B) hindering
C) hearing
D) hoping

Answer 2

C

Question 3

In this type of confirming response, one communicator accepts the feelings of the other as legitimate ______.

A) endorsement
B) acknowledgement
C) recognition
D) helpfulness

Answer 3

A

Question 4

Which is considered a neutral stance of interaction between self and others?

A) dialogue
B) monologue
C) technical dialogue
D) default dialogue index

Question 5

A(n) ______ disconfirming response involves sending messages with multiple or unclear messages.

A) tangential
B) endorsement
C) ambiguous
D) impervious

Question 6

Which type of listener is good at evaluating complex messages but can get bogged down in the details?

A) people-oriented
B) action-oriented
C) content-oriented
D) time-oriented

Question 7

All of the following are true statements about organizational trust EXCEPT ______.

A) those who trust put themselves in a vulnerable position
B) can be quickly developed
C) makes an organization more productive
D) imposes an obligation to protect the rights and interests of others

Question 8

Bob was struggling to make a decision. He had a ton of information that he had compiled from the team and he was feeling bogged down in the details. Which category of listener was he expressing?

A) people-oriented listener
B) action-oriented listener
C) content-oriented listener
D) time-oriented listener

Question 9

Kim always sought to foster a work environment of openness and collaboration. This type of leadership had a positive effect on the team because they saw that Kim sought to build ______.

A) honesty
B) trust
C) confidence
D) compromise

Question 10

Elisabet knows that she must control her anger if she is going to change her boss's mind about supplying more money for her project. To succeed she must demonstrate which emotional skill?

A) understanding emotions
B) using emotions
C) managing emotions
D) identifying emotions

Question 11

All of the following are elements of mindfulness EXCEPT ______.

A) creation of new categories
B) data analysis
C) openness to different points of view
D) welcoming new information

Question 12

Refusing to lump people into categories reflects which psychological process of a mindful state?

A) creation of new categories
B) welcoming new information
C) openness to different points of view
D) looking to future interaction

Question 13

Which of the following is NOT a characteristic of interpersonal dialogue?

A) unscripted and unrehearsed responses
B) openness to risk
C) focus on a specific outcome
D) tentativeness about the feelings of the other party

Question 14

Alan's team has trouble staying on task. What listening style should he employ with his group?

A) people-oriented
B) action-oriented
C) content-oriented
D) time-oriented

Question 15

Judging the truth of a message comes at which stage of the HURIER listening model?

A) hearing
B) remembering
C) evaluating
D) interpreting

Question 16

Which of the following disconfirming responses fails to acknowledge the messages of the other person?

A) impersonal
B) interrupting
C) tangential
D) impervious

Question 17

What is a true statement about dialogue?

A) can't be used during conflict
B) focuses on the gathering and processing of information
C) product of an I-Thou relationship
D) all of these

Question 18

Which is considered an equal conversation of understanding and a product of an I-Thou relationship?

A) dialogue
B) monologue
C) technical dialogue
D) default dialogue index

Question 19

Which of the following emotional skill sets is most difficult to use?

A) understanding emotions
B) using emotions
C) managing emotions
D) identifying emotions

Question 20

Treating the other person with respect is which type of confirming response?

A) recognition
B) acknowledgement
C) endorsement
D) friendliness

Question 21

This trait is the best descriptive of a "technical dialogue."

A) deception, exploitation, coercion
B) neutral stance toward self and others
C) product of an I-Thou relationship
D) I-It communication

Question 22

In this stage, the listener assigns meaning to the message ______.

A) evaluating
B) interpreting
C) remembering
D) responding

Question 23

A boss lying to a large group of employees about the true condition of the company is an example of ______.

A) major/intentional trust betrayal
B) major/unintentional trust betrayal
C) minor/intentional trust betrayal
D) minor/unintentional trust betrayal

Question 24

Cal always knew that he wanted to build trust with his class. He felt an effective way to do so would be to start the semester by sharing part of his own story. What communication competency was Cal practicing?

A) effective listening
B) mindfulness
C) self-disclosure
D) emotional Intelligence

Question 25

All of the following characteristics are descriptive of monologue, EXCEPT ______.

A) self-centered
B) I-It communication
C) two person communication
D) one person communication

Question 26

All of the following are elements of discourse ethics EXCEPT ______.

A) equal power among participants
B) freedom from coercion
C) unjustified claims
D) involve all affected by the decision

Question 27

When arguing for the importance of establishing Individual Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She has violated which standard of strong evidence?

A) reliability
B) recentness
C) consistency
D) high in expertise

Question 28

Once all five steps of the HURIER listening model have been successfully completed, which final stage can take place?

A) hearing
B) understanding
C) remembering
D) responding

Question 29

Which of the following individuals is associated with the theory of dialogue?

A) Arelene Hochschild
B) Lord Acton
C) Martin Buber
D) Judi Brownell

Question 30

Where meaning is assigned to the message based on words and nonverbal cues comes at which stage of the HURIER listening model?

A) hearing
B) understanding
C) interpreting
D) responding

Question 31

Jue is a concerned listener who is skilled at building relationships. Unfortunately, he has a tendency to overlook the faults of others. He reflects which listening style?

A) time-oriented
B) people-oriented
C) content-oriented
D) action-oriented

Question 32

Hearing, understanding, remembering, interpreting, evaluating, and responding. Which communication competency holds these six components?

A) effective listening
B) trust building
C) self-disclosure
D) confirmation

Question 33

Which is a FALSE statement about Cissna and Anderson's commitments to effective ethical communication?

A) We can practice honesty when we want or when we think it is most applicable.
B) We need to value relationships and the common good.
C) We have to be open to influence and be willing to take criticism.
D) We ought to allow others to hold and express opinions different than ours.

Question 34

On his first week on the job, Em told his new coworkers that he had been fired from his last job for not getting along with his boss. Em appears to be which type of inappropriate self-discloser?

A) oblivious
B) bumbler
C) open book
D) inscrutable

Question 35

Discussants in dialogue continually test their understanding of the perspectives of other group members. This is which characteristic of interpersonal dialogue?

A) vulnerability
B) mutual implication
C) recognition of "strange otherness"
D) temporal flow

Question 36

Even though Margaret was the CEO for the company, she always took the time to acknowledge by name, make eye contact, and shake each employees hand when she visited any department. What communication competency was Margaret practicing?

A) effective listening
B) trust building
C) self-disclosure
D) confirmation

Question 37

Jurgen Habermas, a German philosopher, provided a set of ground rules for engaging in argument. This is called ______.

A) discourse ethics
B) disagreement
C) moral argument
D) bribery

Question 38

When Roberta sat to listen to her employee give his resignation, she gave her full attention to hear all he had to share. She wanted to be fully present in the moment. What communication competency was Roberta practicing?

A) effective listening
B) mindfulness
C) self-disclosure
D) emotional Intelligence

Question 39

Once the message has been received it must then be processed and comprehended. This comes at which stage of the HURIER listening model?

A) hearing
B) understanding
C) interpreting
D) responding

Question 40

Dan wanted to foster an office environment where there was openness and trust. He took the time every meeting to provide a consistent meeting agenda, a reciting of the company mission and values, ongoing respectful dialogue about agenda items and the opportunity for others to provide input. Which communication competency was Dan practicing?

A) effective listening
B) trust building
C) self-disclosure
D) confirmation

Question 41

Which skill set of Emotional Intelligence focuses on when a person can accurately predict how others will respond and choose the right message?

A) identifying emotions
B) using emotions
C) understanding emotions
D) managing emotions

Question 42

Facial displays of emotion during conversation usually only last for what duration of time?

A) 1/2 to 2.5 s
B) 2-4
C) 10 s
D) 1 s

Question 43

Which skill set of Emotional Intelligence focuses on when a person can resist unhealthy impulses?

A) identifying emotions
B) using emotions
C) understanding emotions
D) managing emotions

Question 44

Interpersonal trust imposes an ethical obligation on the person being trusted.

Question 45

Which German philosopher established discourse ethics or ground rules for people to engage in argument?

A) Dennis Reina
B) Jurgen Habermas
C) Martin Buber
D) Peter Salovey

Question 46

Mindfulness and effective listening are two productive communication behaviors that foster I-Thou communication.

Question 47

Trust repair requires the active involvement of both the violator and violated.

Question 48

Becoming more mindful is extremely difficult if not impossible.

Question 49

Dialogue involves venting emotions.

Question 50

Which skill set of Emotional Intelligence focuses on when a person can be open to their own feelings and the emotions of those around them?

A) identifying emotions
B) using emotions
C) understanding emotions
D) managing emotions

Question 51

Action-oriented listeners focus on the task at hand.

Question 52

Dialogue is limited to friendly interactions between friends or family.

Question 53

Traits researchers often overstate the importance of Emotional Intelligence (EI).

Question 54

Which skill set of Emotional Intelligence focuses on when a person can pick up on the emotional meaning of messages sent through body language, vocal cues and facial expressions?

A) identifying emotions
B) using emotions
C) understanding emotions
D) managing emotions

Question 55

Which German philosopher established the "I-It" and "I-Thou" concept?

A) Dennis Reina
B) Jurgen Habermas
C) Martin Buber
D) Peter Salovey

Question 56

Which skill set of Emotional Intelligence focuses on when a person can regulate their moods to achieve their goals?

A) identifying emotions
B) using emotions
C) understanding emotions
D) managing emotions

Question 57

Successful communication is often listening centered rather than speaking centered.

Question 58

Which skill set of Emotional Intelligence focuses on when a person can talk about their emotions?

A) identifying emotions
B) using emotions
C) understanding emotions
D) managing emotions

Question 59

Which skill set of Emotional Intelligence focuses on when a person can match their emotions to the task and select tasks based on their mood?

A) identifying emotions
B) using emotions
C) understanding emotions
D) managing emotions

Question 60

In discourse ethics, parties should have different levels of power and standing.

Question 61

______ is self-centered (I-It) communication.

Question 62

Name and explain the three characteristics of mindfulness.

Question 63

What guidelines should you follow when revealing information about the self?

Question 64

A(n) ______ disconfirming response is overly intellectual.

Question 65

Name and explain the ethical commitments we must make to engage in dialogue.

Question 66

______ sets up ground rules for ethical argument.

Question 67

In the ______ stage of listening, the receiver judges the accuracy and truthfulness of the message.

Question 68

Outline the steps for restoring trust that has been broken.

Question 69

______ describes the ability to identify and influence feelings in ourselves and others.

Question 70

______ listeners put a priority on maintaining relationships.

Question 71

A(n) ______ confirming response accepts the feelings of the other party as legitimate.

Question 72

______ reasoning draws comparisons between two objects or cases.

Question 73

Outline the guidelines for discourse ethics.

Question 74

Explain the four skills sets of emotional intelligence.

Question 75

Why is confirmation at the "heart of dialogue?"

Question 76

What are the dangers of self-disclosure?

Question 77

______ is the glue that holds organizations together.

Question 78

Identify your listening style and how your style has helped or hurt your relationships.

Question 79

Name the benefits of being mindful.

Question 80

How do you know if your organization encourages trusting relationships?