Deck 6: Ethical Conflict Management

Question 1

Any ethical apology begins with ______.

A) expression of regret for the harm caused
B) an explanation for the problematic behavior
C) acknowledgement that an offense has occurred
D) an effort to repair the damage

Answer 1

C

Question 2

Which is a social cause of aggression?

A) inflated self-esteem
B) job stressors
C) perceived unfairness
D) direct provocation

Answer 2

D

Question 3

Referring to a used car price guide to agree on the price during a sales negotiation is an example of which component of Principled Negotiation?

A) invent options for mutual gain
B) insist on objective criteria
C) focus on interests, not positions
D) separate the people from the problem

Answer 3

B

Question 4

Dirk admits that he overreacted during the meeting. He is engaged in which conciliatory conflict management tactic?

A) concession
B) supportive remark
C) acceptance of responsibility
D) none of these

Question 5

A farmer concerned about the impact that selling his land will have on his neighbors is addressing which ethical negotiation concern?

A) deception
B) distribution of outcomes
C) impact on outside groups
D) none of these

Question 6

If Heather likes to produce rapid results and prod her coworkers in the process, her conflict style might be considered ______.

A) accommodating
B) compromising
C) competing
D) collaboration

Question 7

All of the following are part of unproductive conflicts EXCEPT ______.

A) conflict spirals
B) focus on solving the problem
C) center on personalities
D) conflict avoidance

Question 8

Which behaviors should be avoided in a conflict?

A) ignoring emotions
B) holding fast to one solution
C) talking to third parties about the conflict instead of the other party
D) all of these

Question 9

Graham knew he failed his staff and he wanted to regain their trust after the conflict. What is a simple positive step Graham could do?

A) Avoid talking with his staff for at least a week to avoid any awkward moments.
B) Keep on as usual and never acknowledge that the conflict happened.
C) Present a strategic vision to help people buy-in to his leadership.
D) Offer a genuine apology and acknowledge his personal commitment to growth.

Question 10

All of the following are true statements about aggressive behavior EXCEPT ______.

A) aggressive behavior can have many forms
B) aggressive behavior can be more indirect and more passive
C) is rare in the workplace
D) aggressive behaviors are conscious actions that hurt or injure

Question 11

Spreading malicious rumors or gossip about a supervisor is an example of which type of aggressive behavior?

A) physical-active-direct
B) physical-passive-indirect
C) verbal-active-indirect
D) verbal-passive-indirect

Question 12

MaryJo tells Fredrico, "I didn't mean to disrupt your meeting." She is engaged in which analytic conflict management tactic?

A) disclosing statement
B) descriptive statement
C) qualifying statement
D) solicitation of criticism

Question 13

Which conflict style usually produces the best opportunity for agreement and usually proves to have successful results?

A) avoidance
B) compromise
C) collaboration
D) competition

Question 14

Which conflict style reflects a low concern for self and a high concern for others?

A) accommodating
B) compromising
C) competing
D) collaboration

Question 15

Which is a TRUE statement about dysfunctional conflict?

A) Avoidance may be a tactic with dysfunctional conflict.
B) The conflict usually centers around issues.
C) Strong positive emotions are generated.
D) all of these

Question 16

Which of the following is a source of organizational conflict?

A) procedures
B) values
C) roles
D) all of these

Question 17

Which is a true statement?

A) Conflict should be avoided at all costs.
B) Conflict makes relationships worse.
C) Conflict can promote personal and relational growth.
D) Conflict always resolves itself.

Question 18

Terry's boss just made a degrading remark on his presentation report. What would be a positive FIRST step for Terry?

A) Reply back with a degrading comment to the boss.
B) Take a few seconds to cool down and think through what's best to say.
C) Blame a coworker for the work done.
D) Ignore the comment and move forward with the plan.

Question 19

Recognizing hot buttons is key to which phase of managing negative emotions during a conflict?

A) slowing down
B) cooling down
C) engaging constructively
D) reorienting

Question 20

Which of the following is a part of the definition of conflict?

A) hidden struggle
B) compatible goals
C) dependence on one another
D) all of these

Question 21

What is the FIRST step in keeping negative emotions from getting out of control during conflicts?

A) engage constructively
B) cool down
C) slow down
D) find a conflict partner

Question 22

Being aware of the emotions of the other party is critical in which stage of the Principled Negotiation Model?

A) focus on interests, not positions
B) invent options for mutual gain
C) insist on objective criteria
D) separate the people from the problem

Question 23

Offering to repair the damage takes place in which element of an effective apology?

A) acknowledgement
B) remorse
C) reparations
D) explanation

Question 24

Keenan asked his three other roommates to "meet in the middle" with some of their roommate living expectations. He felt they could find some common ground if everyone gave up a few of their expectations. What conflict style is Keenan exercising?

A) avoiding
B) accommodating
C) compromising
D) collaborative

Question 25

Which is a personal cause of aggression?

A) job stressors
B) inflated self-esteem
C) oppressive supervision
D) use of alcohol

Question 26

To increase the moral intensity of sexual harassment ______.

A) respond immediately to harassing behavior
B) encourage offenders to acknowledge personal accountability for actions
C) make offenders aware of the destructive impact of their behaviors
D) all of these

Question 27

Aggressive organizational members encourage their coworkers to become aggressive as well. This describes which source of organizational aggression?

A) aggressive models
B) direct provocation
C) interference
D) displaced aggression

Question 28

Refusing to acknowledge a coworker when passing in the hall is an example of ______.

A) incivility
B) bullying
C) mobbing
D) cyberbullying

Question 29

When conflict is centered around the personalities involved, it is labeled ______ conflict.

A) dysfunctional
B) functional
C) task-oriented
D) strong-negative

Question 30

Which of the following is NOT a common source of organizational conflict?

A) values
B) roles
C) communication
D) office temperature

Question 31

Rachel did whatever was possible to avoid engaging in any conflict with her roommates. What conflict style is Rachel expressing?

A) avoiding style
B) competing style
C) collaborative style
D) accommodating style

Question 32

Which statement BEST completes this sentence, "Conflict begins when ______."

A) a person offends another person
B) the parties express their thoughts and feeling to each other through their behaviors
C) one party intentionally makes insults to get the other parties attention
D) none of these

Question 33

______ involves repeated, unwanted behaviors designed to humiliate victims.

A) Incivility
B) Violence
C) Bullying
D) None of these

Question 34

_______ conflict focuses on the content of messages.

A) dysfunctional
B) functional
C) task-oriented
D) strong-negative

Question 35

How many phases are in the Runde and Flanagan model of helping moderate negative emotions from getting out of control?

A) 2
B) 3
C) 4
D) 5

Question 36

After the boss called out Roger's work error in front of his colleagues, he took a couple deep breathes before responding. Roger knew on of his "hot buttons" of embarrassment had been pushed. What phase of Runde and Flanagan's model was Roger practicing?

A) phase 1: cool down
B) phase 2: slowing down
C) phase 3: engaging constructively
D) phase 4: finalize engagement

Question 37

Alan criticizes his secretary because he can't criticize his boss. This is an example of ______.

A) direct provocation
B) displaced aggression
C) frustration
D) aggressive model

Question 38

In this phase of the Runde and Flanagan model for tempering negative emotions, you are ready to actively resolve the conflict and your emotions are under control.

A) phase 1: cool down
B) phase 2: slowing down
C) phase 3: engaging constructively
D) phase 4: finalize engagement

Question 39

Juan listened carefully to his clients' needs as well as his company's needs. He sought to find a solution which would work for all. What conflict style is Juan expressing?

A) accommodating
B) compromising
C) competing
D) collaborative

Question 40

All of the following are elements of a hostile work environment for women EXCEPT ______.

A) repeatedly asking for a date
B) placing a lewd picture on the wall
C) making abusive comments to both men and women
D) making sexual remarks

Question 41

A negotiator's interest is his or her public stance.

Question 42

Those who display a high level of moral reasoning are more likely use a compromise conflict style.

Question 43

Which item is NOT a part of a proper apology?

A) acknowledgement
B) remorse
C) defensiveness
D) reparations

Question 44

Unproductive conflicts are marked by escalation and avoidance.

Question 45

Rose decided to forego sharing her own ideas for the group project because she want to put the other members ideas first. What conflict style is Rose exhibiting?

A) avoiding
B) accommodating
C) compromising
D) collaborative

Question 46

______ is a distinct form of aggression based on biological sex, gender identity, or sexual orientation.

A) cyberbullying
B) aggression
C) sexual harassment
D) masquerade

Question 47

Tom chose to implement the new company strategy first before any other Vice Presidents had the chance. He felt it was important his department take the aggressive step, so it would reflect well on him for any future promotion opportunity. What conflict style is Tom exhibiting?

A) avoiding
B) accommodating
C) compromising
D) competing

Question 48

Supportive remarks and the use of concession are two examples of conciliatory message within which conflict style?

A) competing
B) collaborative
C) accommodating
D) compromising

Question 49

Chris' boss stood over him at his desk yelling at him about Chris' work error. The boss' behavior is which form of aggression?

A) verbal-active-direct
B) physical-active-direct
C) verbal-active-indirect
D) verbal-passive-indirect

Question 50

If someone repeatedly sends offensive messages electronically directly to the victim, this form of cyberbullying is called ______.

A) online harassment
B) cyber-stalking
C) denigration
D) outing

Question 51

Mobbing is bullying carried out by a group.

Question 52

In "quid pro quo" sexual harassment, victims claim that they have to work in hostile working conditions.

Question 53

Dan received his annual review. He knew he was an exceptional worker and probably the best in the department. However, some feedback was given that he was not much of a team player and he was overly sensitive to any feedback from team members. Which personal cause of aggression might Dan struggle with?

A) Type A personality
B) hostile attributional bias
C) inflated self-esteem
D) low self-monitoring

Question 54

What is it called when someone cannot retaliate against the person who provoked them, instead they take their frustrations out on other people like subordinates, family members, and so on?

A) low self-monitoring
B) frustration
C) displaced aggression
D) direct provocation

Question 55

The rate of sexual harassment experienced by female college students is roughly the same as that encountered by female workers.

Question 56

After finishing her copies, Belinda discreetly sabotaged the photo copier to stop working so that her coworkers could not finish their projects in the same day. Belinda is expressing which type of aggressive behavior?

A) physical-active-direct
B) verbal-active-indirect
C) physical-passive-indirect
D) physical-active-indirect

Question 57

Out of the given conflict styles, which style is usually MOST beneficial for all parties involved and is usually the better ethical option?

A) collaborative
B) compromising
C) competing
D) accommodating

Question 58

An integrative approach to bargaining encourages unethical behavior.

Question 59

Expressing your sincere regret for the harm you caused and your intent to act differently is which part of an apology?

A) acknowledgement
B) remorse
C) explanation
D) reparations/forgiveness

Question 60

Task oriented conflicts can become dysfunctional if they last too long.

Question 61

In a ______ work environment, victims believe that working conditions interfere with their job performance.

Question 62

______ aggression involves destructive words and deeds.

Question 63

______ are behaviors that upset us.

Question 64

A ______ conflict style focuses on meeting personal needs at the expense of others.

Question 65

Any effective apology begins with ______.

Question 66

The Equal Employment Opportunity Commission (EEOC) has refused to extend sex discrimination provisions to protect lesbian, gay, bisexual, and transgender (LGBT) employees.

Question 67

In ______ sexual harassment, individuals are coerced into providing sexual favors in return for getting jobs and promotions.

Question 68

______ is a type of bullying carried out by groups.

Question 69

Explain the three categories of ethical issues in negotiation.

Question 70

Identify factors that contribute to sexual harassment.

Question 71

When conflict arises, mutually agreed upon guidelines to process the conflict can be beneficial.

Question 72

When managing your own emotions in conflict, it is beneficial to attempt to not spark negative emotions in the other party.

Question 73

Why can we expect more conflicts in the future?

Question 74

______ consists of rude, discourteous actions.

Question 75

______ negotiators employ a win-lose conflict management style.

Question 76

Avoidance of conflict is the healthier way to go.

Question 77

Explain the social causes of aggression.

Question 78

What are the elements of a sexually hostile work environment?

Question 79

Workplace aggression is correlated with lower productivity, higher absenteeism, and high turnover rates.

Question 80

______ behavior is the most destructive form of conflict at work.