Deck 12: Nature and Classes of Contracts: Contracting on the Internet

Question 1

Which view suggests leadership is determined by a group's motivation, group members' experience, and knowledge?

A) Style view of leadership
B) Situational view of leadership
C) Functional view of leadership
D) Traits view of leadership

Answer 1

B

Question 2

After a team member presents a solution to a group problem, Christina responds, "That solution just won't work. The idea presented at our last meeting is the only one that will work." What defensive communication behavior is she displaying?

A) Empathy
B) Cooperative messages
C) Emphasizing certainty
D) Problem orientation

Answer 2

C

Question 3

What decision-making method is most appropriate in an emergency room setting where medical professionals must make timely, immediate, life-or-death decisions for incoming patients?

A) Decision by vote
B) Decision by consensus
C) Decision by authority
D) Decision by self

Answer 3

C

Question 4

According to Hersey-Blanchard's definition of the situational view of leadership, what should a leader do when group members have motivation and experience with the group's task?

A) Participate
B) Tell
C) Delegate
D) Sell

Question 5

An important step in group brainstorming is to not squelch creativity by judging and critiquing generated ideas.

Question 6

At what stage in the situational view of leadership does shared decision making occur while simultaneously less direction is provided?

A) Selling
B) Telling
C) Participating
D) Adjourning

Question 7

The traits view of leadership suggests that

A) laissez-faire leadership is ineffective.
B) democratic leadership is always best.
C) leaders are made, not born.
D) leaders are born, not made.

Question 8

All of these are among the most common problems in leading and conducting meetings EXCEPT

A) participants get off topic.
B) no clear agenda is defined.
C) meetings take too long.
D) leaders must take responsibility for planning.

Question 9

A moderate amount of affective conflict can help prevent groupthink.

Question 10

Disagreements about the group's tasks, procedures, or decision options are called (a)

A) substantive conflict.
B) affective conflict.
C) groupthink.
D) defensive climate.

Question 11

Teams collect information on the nature and scope of the problem facing them, then systematically search for a solution when engaging in (the)

A) group brainstorming.
B) groupthink.
C) decision making.
D) structured problem-solving approach.

Question 12

In which step of the structured problem-solving process would team members be most prone to groupthink?

A) Establish criteria for a decision
B) Choose the best decision
C) Discuss possible solutions
D) Define and analyze the problem

Question 13

Even though Bob is chair of the reunion committee, he lets the group make decisions and take action. Which leadership style is Bob using?

A) Democratic
B) Situational
C) Laissez-faire
D) Functional

Question 14

Which view addresses the types of communication behaviors needed to help a group achieve its goal?

A) Traits view of leadership
B) Functional view of leadership
C) Situational view of leadership
D) Style view of leadership

Question 15

What stage of the Model of Situational Leadership requires an autocratic style in which the leader provides clear, explicit direction about a task?

A) Participating
B) Delegating
C) Selling
D) Telling

Question 16

Which decision-making method results in team members experiencing greater levels of satisfaction and cohesion?

A) Decision by vote
B) Decision by consensus
C) Decision by authority
D) Decision by leader

Question 17

According to the traits view of leadership, anyone can learn to become a leader.

Question 18

Which view of leadership focuses on the behaviors leaders use to influence others?

A) Traits view
B) Situational view
C) Style view
D) Functional view

Question 19

Leaders who use a laissez-faire leadership style allow group members to control what happens.

Question 20

In groups that decide by consensus, team member satisfaction has been shown to
be lower.

Question 21

According to Hersey and Blanchard, member readiness refers to the extent that members have experience, knowledge, and motivation to work together.

Question 22

Which leadership style involves telling others what to do?

A) Affective
B) Laissez-faire
C) Democratic
D) Autocratic

Question 23

A telling or autocratic leadership style is best when

A) team members have much knowledge and experience.
B) a group is relatively new.
C) group members are used to having decision-making control.
D) group members know each other and work well together.

Question 24

Laissez-faire leadership

A) allows the group to take charge of decisions and actions.
B) is always ineffective.
C) leads to a lack of group cohesiveness.
D) occurs when the leader maintains strict control of the group.

Question 25

A leader with an autocratic leadership style

A) seeks input from team members.
B) allows the team members to make decisions.
C) makes decisions and expects them to be followed.
D) focuses on avoiding groupthink.

Question 26

Which view of leadership suggests leaders are more effective once they have analyzed themselves, their groups, and the circumstances in which they must lead?

A) Styles view of leadership
B) Democratic view of leadership
C) Situational view of leadership
D) Functional view of leadership

Question 27

The view that all leaders share certain personal and physical characteristics is called the

A) traits view of leadership.
B) style view of leadership.
C) situational view of leadership.
D) functional view of leadership.

Question 28

A structured, written outline that guides communication among meeting participants is called (a)

A) meeting agenda.
B) meeting minutes.
C) meeting plan.
D) meeting outline.

Question 29

There is no variation to the structured problem-solving approach.

Question 30

What stage of the situational view of leadership is most focused on support and encouragement?

A) Participating
B) Delegating
C) Telling
D) Selling

Question 31

An overly cohesive group that avoids challenging one another's ideas is likely to experience

A) substantive conflict.
B) groupthink.
C) affective conflict.
D) shared leadership.

Question 32

When members of a group engage in groupthink, they do NOT

A) exhibit too much cohesion.
B) discourage outside input.
C) critically evaluate options.
D) focus on harmony.

Question 33

As chairperson of her local MADD group, Kathryn believes in practicing social equality. She shares decision making and seeks input from group members. According to the styles view of leadership, which leadership style is Kathryn using?

A) Democratic
B) Situational
C) Laissez-faire
D) Functional

Question 34

Relying on authority is appropriate when a group must make a decision quickly.

Question 35

The laissez-faire leadership style is more likely to be appropriate for a mature and highly productive group than for a new group.

Question 36

The notion that each group member is capable of influencing and directing the group is called

A) autocratic leadership.
B) laissez-faire leadership.
C) situational leadership.
D) shared leadership.

Question 37

Recent studies have shown that group members can get better ideas from a brainstorming session if they hold off on coming up with ideas until the formal group brainstorming session begins.

Question 38

The first step in the structured problem-solving approach is

A) establish criteria for a solution.
B) define and analyze the problem.
C) discuss possible solutions.
D) choose the best solution.

Question 39

When all members support a given course of action, what is achieved?

A) Groupthink
B) A supportive climate
C) Structured problem solving
D) Consensus

Question 40

Rachel is chairing an upcoming meeting of her ski club, and she is concerned that the meeting may not be productive because the members of the club tend to talk about different subjects at the same time and go off on tangents. What should Rachel do to help keep the meeting on track?

A) Make all important decisions on her own beforehand
B) Send each member a set of meeting minutes
C) Establish a defensive communication climate
D) Prepare and follow an agenda

Question 41

The ability to influence and direct others to meet group goals defines

A) groupthink.
B) leadership.
C) problem solving
D) decision making

Question 42

Interpersonal, cultural, or power differences between members are called (a)

A) substantive conflict.
B) affective conflict.
C) groupthink.
D) defensive climate.

Question 43

Which is a written record of the discussion, actions, and decisions in a meeting?

A) Meeting agenda
B) Problem solving
C) Meeting minutes
D) Decision making

Question 44

Which is a belief of the situational view of leadership?

A) Effective leaders change their styles as their groups evolve.
B) Certain leadership styles are always effective.
C) Task and maintenance roles must be balanced.
D) All talented leaders share certain characteristics.

Question 45

Leaders can create supportive or defensive communication climates depending on how they manage conflict, maintain satisfying relations, and focus on completing a task.

Question 46

According to the style view of leadership, the democratic leadership style is the best style in all situations.

Question 47

What is the process of making choices among alternatives called?

A) Structured problem solving
B) Consensus
C) Decision making
D) Brainstorming

Question 48

Effective group brainstorming includes all of the following EXCEPT

A) soliciting wild "out of the box" ideas.
B) carefully judging each idea.
C) generating as many ideas as possible.
D) elaborating on ideas.

Question 49

What is the first step in planning a meeting?

A) Determine who will attend the meeting.
B) Define the purpose of the meeting.
C) Decide when the meeting will be held.
D) Identify where the meeting will take place.

Question 50

Which leadership style involves inviting input from group members and encouraging shared decision making?

A) Affective
B) Laissez-faire
C) Democratic
D) Autocratic

Question 51

When conducting a virtual meeting by videoconference or telephone, the leader should start by clarifying the anticipated outcomes of the meeting.

Question 52

According to the functional view of leadership, an effective group can have more than one member serving in a leadership role.

Question 53

Autocratic leaders may be the most effective option during a serious crisis when there is little time to have a group discussion.

Question 54

Minh maintains strict control over the planning for the Battle of the Bands Planning Committee. He insists on determining the direction and outcome of the committee's discussion. According to the styles view of leadership, which leadership style is Minh using?

A) Autocratic
B) Situational
C) Laissez-faire
D) Functional

Question 55

The emotional tone established within a group is its

A) communication style.
B) view of leadership.
C) leadership style.
D) communication climate.

Question 56

Leaders who use a meeting agenda are less likely to get off topic or run an overly long meeting.

Question 57

Generating ideas with a team of people to solve a problem is called

A) consensus.
B) structured problem-solving.
C) decision making.
D) group brainstorming.

Question 58

Assumptions about appropriate gender behaviors can negatively affect perceptions of women in designated leader positions.

Question 59

In which leadership style do leaders provide little direction or structure for their teams?

A) Laissez-faire
B) Autocratic
C) Supportive
D) Democratic

Question 60

Evaluative language is an example of a defensive communication response. What alternative type of behavior should you use in a supportive communication response?

A) Controlling messages
B) You" statements
C) Neutrality
D) Descriptive language

Question 61

What are the two types of communication climate?

Question 62

According to the situational view of leadership, what four types of leadership can be used?

Question 63

What is the key characteristic of the functional view of leadership?

Question 64

Explain the style view of leadership and identify its three styles.

Question 65

What is the relationship between groupthink and cohesion?

Question 66

What are some possible results of ignoring gender and cultural differences?

Question 67

How can a team member apply a collaborative conflict style to manage group conflict?

Question 68

What are the top five problems associated with having a meeting?

Question 69

A team member who says "That's a stupid idea" is demonstrating what type of communication behavior?

A) Evaluative language
B) Descriptive language
C) Controlling messages
D) Problem-orientation approach

Question 70

What is included in a meeting's minutes?

Question 71

How can a group prevent groupthink?

Question 72

Identify three defensive and supportive communication behaviors that contribute to the communication climate.

Question 73

What steps can a group take to encourage effective brainstorming?

Question 74

What decision-making method can enhance group members' satisfaction and cohesion?

Question 75

Identify and define three decision-making methods.

Question 76

What communication behavior can stunt group brainstorming?

Question 77

What is an example of a supportive communication response?

A) Controlling messages
B) Cooperative messages
C) Apathetic language
D) Evaluative language

Question 78

Identify the steps necessary to use structured problem solving.

Question 79

Which of the following is NOT a method of decision making?

A) Decision by vote
B) Decision by consensus
C) Decision by authority
D) Decision by situation

Question 80

Identify and describe the three basic purposes for holding a meeting.