Deck 13: Designing a Culture That Cares

Question 1

What need pertaining to Maslow's Hierarchy of Needs is the expression of the natural human need to learn, explore, discover, and create to get a better understanding of the world around them?

A) self-actualization
B) physiological
C) aesthetic needs
D) cognitive needs

Answer 1

D

Question 2

Advertisements for cosmetics, fashion clothes, home improvements, and lifestyle products and services most relate to what need on Maslow's Hierarchy of Needs?

A) physiological
B) esteem
C) belonging and love
D) cognitive needs

Answer 2

B

Question 3

Having your stomach growl and feeling overly tired are a lack of what need pertaining to Maslow's Hierarchy of Needs?

A) aesthetic needs
B) safety
C) self-actualization
D) physiological

Answer 3

D

Question 4

People who experience war, a natural disaster, violence, or abuse may feel an absence in what need that pertains to Maslow's Hierarchy of Needs?

A) esteem
B) self-actualization
C) safety
D) cognitive needs

Question 5

What need pertaining to Maslow's Hierarchy of Needs is also referred to as a spiritual need and when fulfilled, leads to feelings of integrity, and takes things to another level of being?

A) esteem
B) safety
C) transcendence
D) belonging and love

Question 6

Leading with ______ means changing the way you fundamentally see your goal--elevating achieving a culture of care to an equal place as part of the vision of the organization.

A) confidence
B) flexibility
C) self-monitoring
D) service

Question 7

______ leaders are working from a place where their central motivation is to help the movement, group, organization, or team; authentically care in a way that is both transparent and sincere; and do not take on a leadership role or engage in leadership activities for status, honor, or other personal rewards.

A) Authentic
B) Design thinking
C) Formal power
D) Lateral thinking

Question 8

A top-of-the-range car does not seek to satisfy the need for mobility, but more those associated with success and social prestige. What need pertaining to Maslow's Hierarchy of Needs does this relate to?

A) physiological
B) esteem
C) aesthetic needs
D) belonging and love

Question 9

Advertisements for home security and life insurance most relate to what need on Maslow's Hierarchy of Needs?

A) safety
B) belonging and love
C) transcendence
D) self-actualization

Question 10

You have become a star player on your school's sports team. You have everything that you need and want and are now capable of seeing the sacrifices that were made for you and are very grateful. What need pertaining to Maslow's Hierarchy of Needs has been met?

A) safety
B) physiological
C) self-actualization
D) cognitive need

Question 11

______, one of the four Is used to describe transformational leader behavior, emphasizes the importance of communicating that you as a leader care about each and every individual within the organization.

A) Intellectual stimulation
B) Individualized consideration
C) Idealized influence and charisma
D) Inspirational motivation

Question 12

______ is a leadership approach that focuses first on others' needs, aspirations, and success.

A) Transactional leadership
B) Entrepreneurial leadership
C) Servant leadership
D) Shared leadership

Question 13

Advertisements for dating and matchmaking services, chat-lines, and clubs and membership societies most relate to what need on Maslow's Hierarchy of Needs?

A) aesthetic needs
B) belonging and love
C) self-actualization
D) safety

Question 14

While you and your followers may hold values and intentions that truly care about others, those values need to be both aligned with actions and reinforced by the ______.

A) mission statement
B) underlying assumptions
C) rituals
D) culture

Question 15

______ is acting in a manner that provides for and shows concern regarding another's needs and well-being.

A) Collaboration
B) Disposition
C) Care
D) Effectuation

Question 16

What need pertaining to Maslow's Hierarchy of Needs is about humans needing beautiful imagery and refreshing themselves in the presence and beauty of nature while carefully absorbing and observing their surroundings to extract the beauty that the world has to offer?

A) aesthetic needs
B) belonging and love
C) cognitive needs
D) transcendence

Question 17

Advertisements for roadside recovery, abuse help-lines, and social security benefits most relate to what need on Maslow's Hierarchy of Needs?

A) cognitive needs
B) transcendence
C) physiological
D) esteem

Question 18

You have moved into a new home in a new state and spend most of your time alone, feeling lonely and sad. Within a few months of moving, you make your school's sports team and manage to feel accepted and less alone. What need is at first lacking and then fulfilled that pertains to Maslow's Hierarchy of Needs?

A) belonging and love
B) physiological
C) safety
D) transcendence

Question 19

______ illustrates progressive categories of needs that drive human behavior.

A) ADKAR model of change
B) Maslow's Hierarchy of Needs
C) Tuckman's stages of group development
D) SWOT analysis

Question 20

______ can be defined as action that is done for others--putting others' needs ahead of your own.

A) Service
B) Character
C) Disposition
D) Mindfulness

Question 21

Which of the seven Cs of the Social Change Model of Leadership Development is about finding what values your actions communicate, then finding the right actions that align?

A) Collaboration
B) Commitment
C) Citizenship
D) Congruence

Question 22

Which one of the seven essential activities for encouraging the heart singles out a person and specifically notes what they did, why it mattered, and how that person contributes to the greater mission and overall good?

A) set the example
B) personalize recognition
C) set clear standards
D) expect the best

Question 23

The vision of making the world a better place is important in engaging today's employees in the workplace because it provides a sense of purpose and a feeling that you are working toward something bigger than yourself. Which of the following is not a way in which an organization is helping to give back?

A) give workers time off work to volunteer in the community
B) instead of spending money on a holiday party, use the funds to improve classrooms or enhance playgrounds
C) offer volunteer opportunities during work hours that are not engaging to workers
D) match employee donations and give to a local community outreach center

Question 24

It is important that employees are able to provide feedback, not just on themselves and each other but also the management and leadership. Finding out about your strengths and weaknesses is important for understanding your inner self and how it affects others around you. These ideas most relate to what characteristic that is critical to the development of a servant-leader?

A) building community
B) empathy
C) awareness
D) stewardship

Question 25

Providing funding for courses, books, and other materials for personal advancement as well as actively listening to the ideas that people have most relate to what characteristic that is critical to the development of a servant-leader?

A) healing
B) awareness
C) commitment to the growth of people
D) stewardship

Question 26

In a business setting, having access to counseling, proper health-care facilities, a strong health and safety culture, and focus on self-development through courses and training most relate to what characteristic that is critical to the development of a servant-leader?

A) empathy
B) listening
C) building community
D) healing

Question 27

Which of the seven Cs of the Social Change Model of Leadership Development is about finding what motivates you to take action?

A) Consciousness of self
B) Collaboration
C) Citizenship
D) Controversy with civility

Question 28

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about the ability to hold the organization and its people (staff and trustees alike) for the greater good of society with the commitment to serving others?

A) healing
B) building community
C) stewardship
D) persuasion

Question 29

______ challenges leadership to rise above itself, transcending organizational structures to inspire human progress, which then fully represents the exciting paradoxical reality of our times.

A) Appreciative inquiry
B) Growth mindset
C) Spiritual capital
D) Effectuation

Question 30

When having a new product launch it is helpful to examine the previous product launches and learn from those mistakes or successes and to understand the current business climate in order to make predictions on how well the target market will take to the new product. Both of these ideas most relate to what characteristic that is critical to the development of a servant-leader?

A) commitment to the growth of people
B) foresight
C) listening
D) building community

Question 31

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about individual members of the organization having intrinsic value and the servant leader committing to providing resources that will add to the personal and professional growth of each one?

A) building community
B) commitment to the growth of people
C) empathy
D) awareness

Question 32

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about the ability to convince others, especially through effective consensus?

A) persuasion
B) awareness
C) listening
D) conceptualization

Question 33

The benefits of ______ include increased worker morale and greater organizational commitment by employees, which leads to lower employee attrition, and someone who asks more questions, listens more carefully, and actively values other's needs and contributions.

A) benchmarking
B) servant leadership
C) design thinking
D) shared leadership

Question 34

Organizing social events and get-togethers and encouraging diversity and the flow of opinions within the organization most relate to what characteristic that is critical to the development of a student-leader?

A) building community
B) empathy
C) persuasion
D) foresight

Question 35

Which of the seven Cs of the Social Change Model of Leadership Development is about finding the social issue or challenge that inspires your investment of time and energy?

A) Congruence
B) Commitment
C) Consciousness of self
D) Collaboration

Question 36

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about the ability to learn from the past and apply lessons to future decisions?

A) persuasion
B) foresight
C) stewardship
D) commitment to the growth of people

Question 37

______ is individual dispositions that manifest as a sense of meaningfulness through (a) belief in something larger than self, (b) a sense of interconnectedness, (c) ethical and moral salience, (d) a call or drive to serve, and (e) the capability to transfer the latter conceptualizations into individual and organizational behaviors, and ultimately added value.

A) Spiritual capital
B) Community engagement
C) Ecocycle framework
D) Impact modeling

Question 38

The Social Change Model of Leadership Development emphasizes the interplay between three sets of values. One of them is community values. Which of the seven Cs is a part of these values?

A) Commitment
B) Congruence
C) Common purpose
D) Citizenship

Question 39

Becoming an expert in your field and showing your own enthusiasm and expertise with your action, and improving your body language, your communication, and ability to sense when is the right time to talk and to listen will inspire others. What characteristic that is critical to the development of a servant-leader does this most relate to?

A) persuasion
B) healing
C) conceptualization
D) stewardship

Question 40

Regularly organizing team meetings and situations where members of a team are allowed to voice their opinions with a mix of group discussions and face-to-face chats, as well as having the group leader intermingle among the team and assess the mood in the room, most relate to what characteristic that is critical to the development of a servant-leader?

A) foresight
B) persuasion
C) conceptualization
D) listening

Question 41

Which of the following organizations is not an example of a nonprofit organization?

A) Big Brothers Big Sisters of America
B) Teach For America
C) Peace Corps
D) Make-A-Wish Foundation

Question 42

Which of the seven Cs of the Social Change Model of Leadership Development is about finding how your values and your issue connect with others and the community, and finding your responsibility to those others?

A) Common purpose
B) Controversy with civility
C) Collaboration
D) Citizenship

Question 43

______ provides numerous benefits to an organization: assists with attracting engaged employees who are motivated to work in an organization that gives back to the community, improves a corporate image, enhances employees' skills, and builds stronger local communities in which the organization resides.

A) Volunteerism
B) Mindfulness
C) Impact modeling
D) Convergent thinking

Question 44

Which of the following organizations is not an example of a service club?

A) Rotary International
B) Kiwanis International
C) Lions Club International
D) Peace Corps

Question 45

______ comprises individual or group engagement with others and/or an organization for no compensation.

A) Stewardship
B) Organizational culture
C) Teaming
D) Volunteerism

Question 46

Organizations that embrace caring in the workplace involve leaders and characters who . . . what? Provide two answers.

Question 47

A ______ focuses on achieving a type of value different from financial.

A) membership organization
B) nonprofit organization
C) trade association
D) worker's council

Question 48

______ is where like-minded individuals come together to engage with and effect change in the local community.

A) Community engagement
B) Convergent thinking
C) Positive engagement
D) Mindfulness

Question 49

The idea of sustainability as an organizational goal includes a description that refers to the triple bottom line. The triple bottom line addresses what three types of sustainability?

Question 50

In Maslow's Hierarchy of Needs, what are the four lower-level needs, known as "deficiency" needs?

Question 51

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. What are five of them?

Question 52

Kouzes and Posner outlined seven essential activities for encouraging the heart. What are four of them?

Question 53

______ refers to campus-based volunteer opportunities that combine academic learning with principles of service to community.

A) Impact modeling
B) Stewardship
C) Service-learning
D) Positive engagement

Question 54

A ______ strives to achieve a cause or mission, funneling any financial profit back into serving the organization's efforts (vs. paying investors or stockholders).

A) booster club
B) professional association
C) students' union
D) nonprofit organization

Question 55

______ are organizations that usually were originally formed for social purposes that have evolved into making changes in the world.

A) Trade associations
B) Service clubs
C) Booster clubs
D) Support groups

Question 56

Which of the seven Cs of the Social Change Model of Leadership Development is about finding others who share your commitment, and finding ways to work with them?

A) Citizenship
B) Congruence
C) Collaboration
D) Citizenship

Question 57

In Maslow's Hierarchy of Needs, what are the four higher-level needs?

Question 58

Which of the seven Cs of the Social Change Model of Leadership Development is about finding the shared values, vision, and aspirations of those sharing your commitment?

A) Consciousness of self
B) Controversy with civility
C) Common purpose
D) Congruence

Question 59

The best kind of volunteer program ______.

A) looks good on your resume
B) is conveniently located
C) is one that is employee driven
D) can fulfill your hourly requirements quickly

Question 60

Which of the seven Cs of the Social Change Model of Leadership Development is about finding where other disagree, and then finding resolution (even if it is agreeing to disagree)?

A) Controversy with civility
B) Commitment
C) Collaboration
D) Consciousness of self

Question 61

The Social Change Model of Leadership Development emphasizes the interplay between three sets of values. One of them is individual values. Which of the seven Cs are a part of these values? There are three.

Question 62

The Social Change Model of Leadership Development emphasizes the interplay between three sets of values. One of them is group values. Which of the seven Cs are a part of these values? There are three.

Question 63

What type of student engagement is often not as structured as service-learning or community engagement?

Question 64

According to Christine Sarikas' blog PrepScholar, community service is defined as "work done by a person or group that benefits others." She poses four questions that can guide your thinking about your new involvement in community service. What are two of them?

Question 65

There are seven Cs of the Social Change Model of Leadership Development. What are four of them?