Deck 1: Introducing Organizational Behavior

Question 1

Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.

Answer 1

False

Question 2

Managerial roles that involve working directly with other people, according to Henry Mintzberg, are called human roles.

Answer 2

False

Question 3

Controlling is the process of creating work structures and systems and arranging resources to accomplish goals and objectives.

Answer 3

False

Question 4

Employee satisfaction is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.

Question 5

Organizational climate is the study of human behavior in organizations.

Question 6

The U.S. Census Bureau predicts that America will become a true plurality by 2060, with no one ethnic or racial group being in the majority.

Question 7

A manager's informational roles include being a figurehead, leader, and liaison.

Question 8

According to Henry Mintzberg, when a manager acts as a disturbance handler, this is an interpersonal role.

Question 9

In the modern workplace, important trends include the demise of "command-and-control" type of organizational structures and a commitment to ethical behavior.

Question 10

Managerial roles involving decision making that affects other people, according to Henry Mintzberg, are called technical roles.

Question 11

Evidence-based management uses hard facts and empirical evidence to make decisions.

Question 12

Given the importance of teams, organizational behavior is an academic discipline devoted only to understanding group behavior.

Question 13

In the workplace today, management is most effectively accomplished by "directing" and "controlling" rather than "supporting."

Question 14

The developmental sequence begins with initial experience and subsequent reflection.

Question 15

Organizational behavior clearly indicates that managers should be held accountable for task performance results but not job satisfaction results since job satisfaction results are the domain of employees.

Question 16

Decisional roles include seeking out problems to solve and opportunities to explore, helping to resolve conflict, allocating resources, and negotiating with other parties.

Question 17

Henry Mintzberg identified the set of roles that managers perform as technical, human, and conceptual.

Question 18

Today, Hispanics are the fastest growing community in the modern workplace in the United States.

Question 19

The four basic functions of management are delegating, leading, controlling, and decision making.

Question 20

Organizational behavior is an interdisciplinary body of knowledge with strong ties to psychology, sociology, and anthropology.

Question 21

Learning is an enduring change of behavior that unfortunately cannot come from experience.

Question 22

The organizing process involves individuals being influenced by others.

Question 23

In the context of the attributes of the critical thinking process, a person who loves exploring new topics, learning new things, and gaining knowledge in any form has __________.

A) intellectual humility
B) intellectual curiosity
C) confidence in reason
D) intellectual independence
E) emotional intelligence

Question 24

Rather than assuming that there is one "best" or universal way to manage people in organizations, which of the following should organizational behavior researchers use to try to identify how different situations can best be understood and handled?

A) A traditional method
B) Industrial engineering
C) Contingency thinking
D) Emotional intelligence
E) A laboratory study

Question 25

Organizational behavior goals include all of the following EXCEPT improving the:

A) performance of people.
B) performance of groups.
C) performance of organizations.
D) quality of overall work life.
E) competitive landscape in the industry.

Question 26

__________ is an interdisciplinary body of knowledge with strong ties to psychology, sociology, and anthropology, economics, and political science.

A) Organizational behavior
B) Organizational culture
C) Performance management
D) Work-group analysis
E) Accounting

Question 27

In the context of organizational behavior, a systematic and comprehensive process of making objective, unbiased assessments of facts when forming a judgment is known as __________.

A) industrial engineering
B) contingency thinking
C) emotional intelligence
D) critical thinking
E) effective management

Question 28

According to Robert Katz, the relative importance of technical, human, and conceptual skills varies across the different levels of management.

Question 29

Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:

A) psychology.
B) physics.
C) sociology.
D) anthropology.
E) economics.

Question 30

The increase in teamwork today is a result of all of the following EXCEPT:

A) management's dislike for individual contributors.
B) diversity in the workplace.
C) leadership valued by all members.
D) commitment to people as valuable human assets.
E) work that is increasingly focused on peer contributions.

Question 31

The realities of the contemporary business world include all of the following trends EXCEPT:

A) the demise of "command-and-control" organizational structures.
B) the importance of human capital.
C) a commitment to ethical behavior.
D) an emphasis on individuals working independently of one another.
E) a changing definition of jobs and career.

Question 32

In the context of organizational behavior, which of the following is an enduring change of behavior that results from experience?

A) Learning
B) Managerial sensemaking
C) Organizational tracking
D) Lifelong careers
E) Managerial scholarship

Question 33

Emotional intelligence includes the human skills of self-awareness, self-regulation, motivation, empathy, and social skill.

Question 34

In the context of organizational behavior, apart from __________, all of the following are trends in the contemporary business world.

A) the pervasive influence of information technology
B) a respect for new workforce expectations
C) an emphasis on teamwork
D) an increase in "command-and-control" leadership
E) changing careers

Question 35

The essential skills of management, according to Robert Katz, can be grouped into three categories: interpersonal, informational, and decisional.

Question 36

Which of the following reflects the expectations of the new generation of workers?

A) Less tolerant of hierarchy
B) Less technologically savvy
C) More concerned about status
D) Less focus on work/life balance
E) More focus on structure

Question 37

The initial experience of the experiential learning cycle in an organizational behavior course focuses on:

A) personal experiences, the classroom as an organization, in-class exercises and simulations, group project assignments, and cases.
B) personal thoughts, class discussions, informal discussions, readings, lectures, and written assignments.
C) personal experiences, personal thoughts, personal theories, and trying new personal behaviors.
D) theories in readings, theories from lectures, personal theories, and theories from other sources.
E) trying new behaviors in work experiences, class experiences, and everyday experiences.

Question 38

In the context of organizational behavior, which of the following should managers rely on to avoid mistakes when it comes to fostering conditions that inspire performance, satisfaction, team cohesion, and ethical behavior in the workplace?

A) Knowledge based on intuition
B) The latest trends in the industry
C) The opinion of a highly paid consultant
D) The measures adopted by a competitor
E) A validated set of scientific discoveries

Question 39

Organizational behavior has developed all of the following EXCEPT:

A) an emphasis on finding the "one way" to complete all tasks.
B) an interdisciplinary body of knowledge.
C) the use of scientific methods.
D) a focus on application.
E) contingency thinking.

Question 40

Which of the following is an inaccurate statement about organizational behavior?

A) Organizational behavior has strong ties to the behavioral sciences and allied social sciences.
B) Organizational behavior seeks to integrate the diverse insights of the behavioral sciences and allied social sciences.
C) Organizational behavior is divorced from the disciplines of political science and economics.
D) Organizational behavior seeks to improve the quality of work life.
E) Organizational behavior seeks to improve the performance of people, groups, and organizations.

Question 41

In the context of organizational behavior, the important dimensions of emotional intelligence include all of the following human skills EXCEPT:

A) self-awareness.
B) self-regulation.
C) technical skill.
D) empathy.
E) social skill.

Question 42

Suppose that a company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy. The president is engaged in which management function?

A) Planning
B) Organizing
C) Leading
D) Directing
E) Controlling

Question 43

Susan, who works at Toddler Toys, helps her colleagues achieve high levels of task performance and job satisfaction. Susan can be described as a(n):

A) executive.
B) effective manager.
C) director.
D) supervisor.
E) team follower.

Question 44

In the context of organizational behavior, which of the following decision-making errors occurs when a critical thinker tends to believe things because many other people do?

A) Selective perception
B) Dichotomies
C) Confirmation bias
D) The bandwagon effect
E) Aversive thinking

Question 45

Which of the following descriptions of Mintzberg's managerial roles is correct?

A) Interpersonal roles include the monitor, disseminator, and spokesperson.
B) Informational roles include the figurehead, leader, and liaison.
C) Decisional roles include the entrepreneur, disturbance handler, resource allocator, and negotiator.
D) Decisional roles include the leader, disturbance handler, and spokesperson.
E) Informational roles include the figurehead, monitor, leader, and spokesperson.

Question 46

According to Robert Katz, all of the following statements are correct EXCEPT that:

A) technical skills are considered important for supervisors and team leaders who must deal with job-specific problems.
B) conceptual skills are important for senior executives who deal with organizational purpose, mission, and strategy issues.
C) technical skills are equally important for both entry- and senior-level management positions.
D) conceptual skills are important for senior executives who must deal with broad, ambiguous, and long-term decisions.
E) human skills are consistently important across all managerial levels.

Question 47

According to Henry Mintzberg, which of the following represent the informational roles of a manager?

A) Figurehead, leader, and spokesperson
B) Monitor, disseminator, and spokesperson
C) Negotiator, entrepreneur, and resource allocator
D) Leader, disseminator, and entrepreneur
E) Entrepreneur, disturbance handler, and resource allocator

Question 48

In the context of organizational behavior, what is evidence-based management?

A) Evidence-based management means making managerial decisions based on facts rather than on feelings.
B) Evidence-based management means making managerial decisions based on feelings rather than on facts.
C) Evidence-based management means utilizing multiple ways to meet the needs of different management situations.
D) Evidence-based management means utilizing a systematic approach to processing data.

Question 49

In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?

A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Question 50

The essential skills of management, according to Robert Katz, can be grouped into which of the following three categories?

A) Technical, interpersonal, and informational
B) Technical, human, and conceptual
C) Interpersonal, decisional, and informational
D) Organizing, planning, and leading
E) Leading, decisional, and human

Question 51

Suppose a manager starts an affirmative action program to increase opportunities for minority advancement and then clearly and convincingly communicates the objectives of the program to all employees. By doing this, the manager gains their support and participation. The manager is engaged in which management function?

A) Planning
B) Organizing
C) Leading
D) Motivating
E) Controlling

Question 52

In the context of organizational behavior, which of these refers to a capacity to get things done because of relationships with other people?

A) Social capital
B) A value chain
C) Task performance
D) Workforce diversity
E) Open systems

Question 53

Joanna, a manager at TravelWorld, has set up a committee to develop procedures for dealing with company?wide training needs and assigned people to conduct specific training programs. Joanna is engaged in which management function?

A) Planning
B) Organizing
C) Motivating
D) Leading
E) Controlling

Question 54

Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?

A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Question 55

Abbey is responsible for monitoring the progress of an affirmative action program to advance minorities within ABC Corporation. She reviews the progress in changes in employee attitudes, calls special meetings to discuss problems, and makes appropriate adjustments in the program as needed. Abbey is engaged in which management function?

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Delegating

Question 56

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

A) Interpersonal, strategic, and decisional
B) Strategic, informational, and political
C) Interpersonal, informational, and decisional
D) Supervisory, authoritarian, and decisional
E) Supervisory, informational, and strategic

Question 57

In the process of thinking critically, according to Linda Elder and Richard Paul, which universal intellectual standard is met when conclusions are free from errors or distortions?

A) Completeness
B) Precision
C) Accuracy
D) Clarity
E) Logic

Question 58

A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Question 59

As a manager, Jermaine defines goals, sets performance objectives, and identifies action steps for accomplishing them. Jermaine is engaged in which management function?

A) Planning
B) Organizing
C) Leading
D) Directing
E) Controlling

Question 60

__________ skills involve the capacity of managers to analyze and solve complex and interrelated problems.

A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Question 61

According to Daniel Goleman, what is the ability of managers to understand and deal with emotions?

Question 62

In the context of organizational behavior, what are the four basic functions of management?

Question 63

Defining goals, setting performance objectives, and identifying action steps for accomplishing them describe which management function?

Question 64

Which managerial function concerns itself with ensuring that things go well by monitoring performance and taking corrective action as necessary?

Question 65

According to Robert Katz, in trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill?

Question 66

Describe the managerial function of leading.

Question 67

What is the ability to understand the emotions of others called?

Question 68

Identify the trends that are affecting organizational behavior, and explain why these trends are occurring.

Question 69

Rather than assuming that there is one "best" or universal way to manage people in organizations, what approach do researchers use to try to identify how different situations can best be understood and handled?

Question 70

In the context of organizational behavior, who is an effective manager?

A) A manager who completes all projects on time regardless of employee's level of satisfaction.
B) A manager who excels at helping others achieve both high performance and job satisfaction is an effective manager.
C) A manager who communicates details exclusively to upper level managers.
D) None of the descriptions listed describe an effective manager.

Question 71

In the context of organizational behavior, what are the two key outcomes on which an effective manager will focus?

Question 72

A management team that thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

Question 73

According to Robert Katz, what are the three categories of managerial skills?

Question 74

Why is learning about organizational behavior important?

Question 75

By the year 2060, which community will comprise nearly 30 percent of the workplace population in the United States?

Question 76

According to Henry Mintzberg, what are the managerial roles that involve working directly with other people?

Question 77

Briefly describe each of the four functions of management. Describe Mintzberg's managerial roles, and explain how they are helpful in performing the four functions of management.

Question 78

What is the process of creating work structures and systems and arranging resources to accomplish goals and objectives called?

Question 79

What is the study of human behavior in organizations called?

Question 80

According to Henry Mintzberg, what are the managerial roles that involve the exchange of knowledge with other people?