Deck 5: Brief Correspondence

Question 1

A sender of a text message should consider the audience to determine how formal the message should be.

Answer 1

True

Question 2

Hierarchical order means listing people's names in a memo according to their degree of importance to the organization.

Answer 2

True

Question 3

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
indicates that additional documents are included in the envelope with a letter

Answer 3

H

Question 4

Memos may be sent to only one person.

Question 5

A typical e-mail reader in an organization is a busy person who needs accurate, complete information delivered quickly in an easy-to-read document

Question 6

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
good manners used on the Internet

Question 7

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
a receiver outside the writer's organization

Question 8

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
begins the dateline and closing at the center, with paragraphs beginning at the left margin

Question 9

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
personal stories used in persuasive messages in which people describe how a product or service worked for them

Question 10

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
identifies the person who dictated a letter and the person who keyed the letter

Question 11

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
a receiver inside a writer's organization

Question 12

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
the value of doing things to create mutual respect and admiration

Question 13

Informative and good news messages begin with the main idea, so the reader gets the essential information immediately.

Question 14

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
allows the reader to predict the topic, distinguishes one message from another, and provides focus for the writer

Question 15

Because e-mail is generally brief, it can be written quickly with no planning.

Question 16

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
aligns the return address, dateline, and closing at the left margin

Question 17

Writers of e-mail do not need to worry about privacy.

Question 18

The sender of a memo should sign or initial his or her name at the bottom of the page after the word Sincerely.

Question 19

A memo should not cover more than one main idea.

Question 20

Dates are necessary in memos only when the memos will be filed for future reference.

Question 21

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
indicates that a copy of a letter has been sent to another person

Question 22

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
a positive statement used to soften bad news