Deck 15: Human Resources and Managing the Store

Question 1

Which of the following contains information about the applicant's employment history, previous compensation, reasons for leaving previous employment, education and training, and references?

A) Job preview
B) Job description
C) Job application
D) Job analysis
E) Job enrichment

Answer 1

C
Job application forms contain information about the applicant's employment history, previous compensation, reasons for leaving his or her previous employment, education and training, and references.

Question 2

________ is expressed as a retailer's sales or profits divided by the number of employees.

A) Human resource management
B) Employee turnover
C) Employee productivity
D) Operation management
E) Organizational management

Answer 2

C
Employee productivity is expressed as a retailer's sales or profits divided by the number of employees.

Question 3

The job description identifies essential activities to be undertaken and is used to determine the qualifications of potential employees.

Answer 3

True
The job description identifies essential activities to be undertaken and is used to determine the qualifications of potential employees.

Question 4

Shrinkage is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

Question 5

Democratic leaders make all the decisions on their own and then announce them to employees.

Question 6

Rewards provided by either the employee's manager or the firm such as compensation, promotion, and recognition are called intrinsic rewards.

Question 7

The Fair Labor Standards Act prohibits unequal pay for men and women who perform equal work or work of comparable worth.

Question 8

The ________ identifies essential activities to be undertaken and is used to determine the qualifications of potential employees.

A) job description
B) job analysis
C) job rotation
D) job enrichment
E) job enlargement

Question 9

During a behavioral interview, the interviewer asks the candidates how they handled actual situations they have encountered in the past.

Question 10

Which of the following is a benefit of using realistic job previews to screen job applicants?

A) Decrease in employee turnover
B) Increase in employee turnover
C) Tax benefits from the state government to the employer
D) Tax benefits from the federal government to the employer
E) Tax benefits from the federal government to the employees

Question 11

Which of the following statements is True about the use of testing?

A) It is legal to use tests that discriminate against specific groups.
B) It is illegal for employers to give applicants drug tests.
C) Tests must be scientifically and legally valid.
D) Tests are of no help in developing training programs.
E) It is legal to use tests that assess factors that are not job-related.

Question 12

Which of the following statements is True of references?

A) References help in screening up to 15% of applicants that have applied for a vacancy.
B) References provide an insight about how hard potential employees will work.
C) References provide information about the employee's history and personal health.
D) References are a good way to verify information given on an application form.
E) References involve detailed interviews with the applicant.

Question 13

Transformational leaders get people to transcend their personal needs for the sake of the group or organization.

Question 14

The most effective approach for reducing employee theft and shoplifting is to create a trusting, supportive work environment.

Question 15

A typical application form would be least likely to provide information about the applicant's

A) educational qualification.
B) previous compensation.
C) employment history.
D) character.
E) reasons for leaving previous employment.

Question 16

Employee productivity is retail sales or profit multiplied by the number of employees.

Question 17

Which of the following is typically the first step in the employee management process?

A) Recruiting employees
B) Training employees
C) Motivating employees
D) Evaluating employees
E) Socializing employees

Question 18

Donna is the sales manager at a store that sells musical instruments. She has developed a job description for each of her employees. These job descriptions will be used for all of the following except

A) recruiting employees.
B) selecting employees.
C) training employees.
D) evaluating employees.
E) compensating employees.

Question 19

Autocratic leaders seek information and opinions from employees and base decisions on this information.

Question 20

Lee just signed a lease for her lunch delivery business and is now ready to become involved in the employee management process of her business plan. What should Lee do first?

A) Train employees.
B) Motivate employees.
C) Recruit employees.
D) Evaluate employees.
E) Socialize employees.

Question 21

As a new employee of an office supply superstore, Kevin has been told he will receive structured training. What does this mean?

A) Kevin will learn from his mistakes by performing his job in a store.
B) Kevin will be fired if he makes a mistake once he is at the job site.
C) Kevin will be in the initial training process for at least one year.
D) Kevin will acquire basic skills and knowledge needed to do his job.
E) Kevin will take a written test to determine if he has the skills needed to do the job.

Question 22

On payday, June received her weekly salary plus 2% of each sale she made during the pay period. Which of the following is this an example of?

A) Superannuation
B) 401(k)
C) Gratuity
D) Stock option
E) Commission

Question 23

________ prohibits discrimination on the basis of race, national origin, gender, or religion in company personnel practices.

A) Title I of the Civil Rights Act
B) Title II of the Civil Rights Act
C) Title IV of the Civil Rights Act
D) Title V of the Civil Rights Act
E) Title VII of the Civil Rights Act

Question 24

The employee turnover for the custodial host position at the local department store was high, and the department managers were beginning to complain to Gina, the store manager. There was no lack of applications, and the pay was comparable to other stores, yet those who took the position stayed no longer than a week. Exit interviews revealed that employees felt the job's responsibilities were not what they expected. Which of the following is the best method Gina could use to reduce turnover?

A) Accept more applications by reducing required standards.
B) Insist that each applicant takes a drug test within 48 hours of applying.
C) Check the employment history and references of applicants.
D) Show a video to applicants about the responsibilities of the job.
E) Require applicants to take intelligence quotient and emotional quotient tests.

Question 25

Which of the following is the formula for calculating employee turnover?

A) Number of employees voluntarily leaving their jobs during the year/Number of positions
B) Number of employees fired from their jobs during the year/Total number of employees
C) Number of employees voluntarily leaving their jobs during the year/Total number of employees
D) Number of employees fired from their jobs during the year/Number of positions
E) Number of positions/Total number of employees

Question 26

Randy applied for a position as a butcher's assistant at a nearby supermarket. After he completed his application, the manager showed him a video reviewing the responsibilities of an assistant to the butcher. After viewing that the video, Randy felt sick and told the manager he didn't want the job. This screening technique is called

A) testing.
B) scaling.
C) job analysis.
D) job preview.
E) job enrichment.

Question 27

Which of the following statements is a drawback of incentives?

A) Most employees dislike incentives.
B) It decreases organizational commitment.
C) It may cause employees to ignore other work tasks and obligations.
D) Incentives work when standard pay is low.
E) Most employees believe that incentives are mere tokens from the management, not really an appreciation of their performance.

Question 28

The ________ allows employees to sue employers that violate employment laws.

A) Equal Employment Opportunity Commission
B) United States Chamber of Commerce
C) Center for Capital Markets Competitiveness
D) Institute for a Competitive Workforce
E) National Chamber Foundation

Question 29

What would the employee turnover be if the store had ten positions for management trainees and four employees voluntarily left their jobs during the year?

A) 60%
B) 40%
C) 140%
D) 160%
E) There is not enough data to determine a correct percentage

Question 30

Craig works for a retailer deciding what merchandise will be in the assortments, setting prices, negotiating with vendors, and planning advertising and marketing for accessories. He attends fashion trade shows and travels to market in New York City nearly every month. What position in the organizational structure of a retailing firm does Craig have?

A) Merchandise planner
B) Divisional merchandise manager
C) Store manager
D) Buyer
E) Department manager

Question 31

After screening applicants, the selection process typically involves a(n)

A) IQ test.
B) EQ test.
C) training module.
D) orientation module.
E) personal interview.

Question 32

Tiana works for a national retailer planning what merchandise will be sent to the different geographical areas of the country and manages the budget of the department. What position in the organizational structure of a retailing firm does Tiana have?

A) Merchandise planner
B) Divisional merchandise manager
C) Store manager
D) Buyer
E) Department manager

Question 33

During a management trainee orientation, the HR Manager showed a chart that illustrated who the CEO, CMO, and CFO were, what their responsibilities were, and who reported up to them. This chart illustrated the

A) corporate procedures.
B) corporate structure.
C) organization structure.
D) pricing policy.
E) human resource planning.

Question 34

A retailer can reduce employee turnover by

A) increasing its dollar sales.
B) reducing its fixed costs.
C) paying all employees the same.
D) building an atmosphere of mutual commitment.
E) implementing a straight salary compensation plan.

Question 35

Sasha is a 22-year-old who has just started a job at a clothing store. She finds that her ideal working environment is different than that of her older coworkers. Sasha likely values all of the following except

A) meaningful job duties.
B) a strict dress code.
C) professional freedom.
D) work-life balance.
E) flexible hours.

Question 36

Which of the following is a result of hiring inexperienced, low-wage employees?

A) Sales increase
B) Better customer loyalty
C) Extensive employee feedback
D) Higher labor expenses
E) High employee turnover

Question 37

Which of the following is the most widely used interview technique?

A) Panel interview
B) Telephonic interview
C) Case interview
D) Behavioral interview
E) Stress interview

Question 38

A(n) ________ helps new employees acquire the basic skills and knowledge they need to be able to do their jobs.

A) on-the-job training program
B) structured training program
C) job preview program
D) behavioral interview
E) employee engagement program

Question 39

In ________, new employees work in specific jobs under the direct supervision of their managers.

A) the blended approach
B) a structured training program
C) on-the-job training
D) an orientation program
E) etiquette training

Question 40

On the first day of his new job, Mackey learned the company policies, basic selling skills, and stockroom procedures with the use of videos, audio-visual presentations, and manuals. What type of training is Mackey receiving in this scenario?

A) Blended approach
B) Socialization training
C) Structured training program
D) On-the-job training
E) Etiquette training

Question 41

Nick works for an electronics store. His entire compensation is based on an 8 percent commission he is paid on all the sales he makes minus merchandise returns. This is an example of a(n)

A) straight salary plan.
B) quota-bonus plan.
C) equity-based compensation.
D) incentive compensation plan.
E) cafeteria plan.

Question 42

A ________ is a target level used to motivate and evaluate performance.

A) quota
B) straight commission
C) compensation plan
D) group goal
E) draw

Question 43

Employment discrimination on which of the following basis is legal in the United States?

A) Gender
B) Age
C) Educational qualification
D) Religious beliefs
E) Sexual orientation

Question 44

Which of the following is a disadvantage of incentive compensation plans?

A) Employees know that a rise in productivity will have no impact on their compensation.
B) Employees are taxed heavily on their income from incentive plans.
C) Employers are taxed heavily on their expenditure incurred through incentive plans.
D) Employees don't develop loyalty to their employers when incentive plans are practiced.
E) Employers are unable to increase employee productivity while following incentive plans.

Question 45

Which of the following is an intrinsic reward?

A) Employee of the year award
B) Bonus
C) Promotion
D) Meaningful work
E) Commission

Question 46

Which of the following is an example of extrinsic reward?

A) Meaningful work
B) Promotion
C) Team spirit
D) Positive environment
E) Open communication

Question 47

The Fair Labor Standards Act of 1938 does all of the following except

A) limit maximum work hours.
B) set child labor standards.
C) set overtime-pay provisions.
D) establish minimum wages.
E) prohibit discrimination.

Question 48

Mercer was getting bored with his job as a sales clerk in the home department until his manager gave him responsibility for training a new salesperson in his area, which he likes to do. This is an example of

A) management by objective.
B) the unity of command principle.
C) an intrinsic reward.
D) an extrinsic reward.
E) management by exception.

Question 49

Norman was recognized as the best Albertons' employee of the year. His name, along with the names of other winners, is engraved on a plaque that is prominently displayed in the store. This is an example of

A) job enrichment.
B) an intrinsic reward.
C) management by objective.
D) an extrinsic reward.
E) management by exception.

Question 50

________ is the process by which a person attempts to influence others to accomplish a common goal or task.

A) Idiosyncrasy credit
B) Multipolarity
C) Leadership
D) Post hegemony
E) Tripolarity

Question 51

Sales are poor at the Kirt's Bathing Suit Store in Alaska, and Kirt's sales team is suffering from low morale. Which of the following will best help Kirt to increase his sales team's morale?

A) Reduce the quantity of incoming merchandise.
B) Fire non-performing sales people.
C) Recruit an efficiency consultant to identify the problem.
D) Reward performing sales people.
E) Tweak the marketing tactics.

Question 52

Which of the following is the major disadvantage of a straight salary plan?

A) It is expensive to administer.
B) It increases a retailer's variable costs.
C) Many employees have trouble understanding a straight salary plan.
D) It makes it very difficult for a retailer to assign employees to activities.
E) It does not directly relate pay incentives to productivity.

Question 53

Which of the following statements is True of drawing accounts?

A) It is used to provide a steadier income for salespeople who work on commission.
B) It is used to motivate employees who receive a straight salary.
C) It is used to attract salespeople who are willing to sell low-margin items.
D) It is used to provide an additional income for full-time sales people.
E) It is used to pay employees for delivering good customer service.

Question 54

Nina's office was made up of a mostly all male staff. All worked well together and no one really even noticed the skewed ratio until one day when one of the men downloaded a lewd screensaver for all to see when they arrived in the office. Nina was infuriated. This situation can be considered

A) a violation of employee privacy.
B) political individualism.
C) an instance of sexual harassment.
D) an unethical hiring practice.
E) an unethical instance of distributive justice.

Question 55

Angel's oldest associate, Betty, complained that she was bored and was thinking of looking for a different job. Instead of letting her go, Angel decided to utilize her life experience and asked Betty if she would be responsible for organizing departmental social events and the weekly visual displays. This suggestion, giving Betty a task she would enjoy doing, would be an example of

A) intrinsic rewards.
B) extrinsic rewards.
C) job enrichment.
D) job description.
E) job engagement.

Question 56

In order to motivate its employees, Dillards department store has set performance goals for its employees. If an employee exceeds his or her daily performance goals, he or she will receive a bonus. This compensation method is called a

A) straight bonus plan.
B) straight salary plan.
C) task-oriented plan.
D) equity-based plan.
E) quota-bonus plan.

Question 57

Which of the following statements is True of laws relating to compensation?

A) They require that firms pay the same work pay for men and women.
B) They require that firms pay the same work pay for all employees of a department.
C) They protect the organization's investment on its employees.
D) They place restrictions on the salaries drawn by the top management.
E) They monitor the financial investments made by the top management of the organization.

Question 58

The ________, now enforced by the Equal Employment Opportunity Commission (EEOC), prohibits unequal pay for men and women who perform equal work or work of comparable work.

A) Fair Labor Standards Act
B) Equal Pay Act
C) Disparate Impact
D) Discrimination and Employment Act
E) Americans with Disabilities Act

Question 59

________ is the redesign of a job to include a greater range of tasks and responsibilities.

A) Intrinsic rewards
B) Extrinsic rewards
C) Job enrichment
D) Job description
E) Job engagement

Question 60

A quota-bonus plan is applicable when

A) employee performance exceeds the quota.
B) performance management is outsourced.
C) an employee has a salary plan based solely upon performance.
D) productivity is poor.
E) there are no other incentives.

Question 61

What is a behavioral interview?

Question 62

________ leaders make all decisions on their own and then announce them to employees.

A) Chaotic
B) Autocratic
C) Democratic
D) Persuasive
E) Transformational

Question 63

What are extrinsic rewards?

Question 64

An autocratic manager would be most likely to

A) ask employees if anyone wanted to volunteer to work overtime.
B) ask employees for their opinions on store design.
C) consult employees before scheduling a storewide sale.
D) ask employees which department they would like to work in.
E) tell employees they will have to work late Friday night.

Question 65

________ entails the activities involved with managing the exterior and interior physical facilities associated with the store.

A) Inventory maintenance
B) Store turnover
C) Portfolio management
D) Store maintenance
E) Inventory turnover

Question 66

________ delegate challenging work to subordinates, have free and open communication with them, and provide personal mentoring to develop subordinates.

A) Chaotic leaders
B) Autocratic leaders
C) Persuasive leaders
D) Transformational leaders
E) Democratic leaders

Question 67

Which of the following types of leaders gets people to transcend their personal needs for the sake of the group or the organization?

A) Transformational leaders
B) Democratic leaders
C) Autocratic leaders
D) Chaotic leaders
E) Persuasive leaders

Question 68

Mindy manages 300 employees at a Walmart Supercenter. Each day, she leads the employees in the Walmart cheer, creates excitement, and "goes the extra mile" with her employees and customers. Shopping in her store is always an enjoyable experience with enthusiastic sales help, contests, and demonstrations. Mindy is a ________ leader.

A) persuasive
B) autocratic
C) democratic
D) chaotic
E) transformational

Question 69

The accounting records for Sports-R-Us, a superstore targeted at armchair athletes, showed that it had bought and received $1,830,000 worth of merchandise. An actual count of the merchandise in the store showed only $1,644,000 worth of merchandise in stock. What other information is needed to calculate inventory shrinkage?

A) The store's annual profit
B) The store's profit margin
C) The store's current assets
D) The store's inventory turnover rate
E) The store's retail sales during the period

Question 70

As a(n) ________ store manager, Dina treats her employees as equals and asks for their input when she is making a decision about whether to stay open late during the Memorial Day weekend, stock extra inventory for Valentine's Day, or any other decision that will directly affect her employees.

A) chaotic
B) democratic
C) autocratic
D) persuasive
E) transformational

Question 71

Connor knew a popular celebrity was planning a shopping spree in his store that day and needed a personal shopper to accompany her. Normally, Connor plays this role, but he trusted a reliable store associate to manage the visit. Connor would be available in the store should there be a problem, but the exciting opportunity was to be handled by the associate. Which of the following terms best describes Connor?

A) Persuasive leader
B) Autocratic leader
C) Democratic leader
D) Transformational leader
E) Chaotic leader

Question 72

What is a job description?

Question 73

Which of the following statements is True of the use of computer software scheduling systems?

A) The software analyses sales, transactions, and customer traffic for each time period.
B) The software often recommends the use of regular and predictable work hours.
C) The system benefits the employees but has an adverse effect on retailers and customers.
D) The burden of unpredictable scheduling of sales associates is eliminated.
E) The software often recommends the use of full-time employees.

Question 74

What is a retailer's most effective tool against shoplifting?

A) Unique merchandise
B) Employees
C) Prosecution policies
D) Cash wraps
E) EAS tags

Question 75

________ is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

A) Obsolescence
B) Profit margin
C) Loss margin
D) Shrinkage
E) Break-even point

Question 76

________ create enthusiasm in their employees through their personal charisma.

A) Chaotic leaders
B) Democratic leaders
C) Transformational leaders
D) Autocratic leaders
E) Persuasive leaders

Question 77

What is the difference between structured program training and on-the-job training?

Question 78

Which among the following accounts the most for a retailer's inventory loss?

A) Shoplifting
B) Employee theft
C) Inaccurate records
D) Vendor fraud
E) Logistical gaps

Question 79

Anita is a store manager who wants no employee input when she is making decisions about how the store should be operated. She prefers to make all the decisions by herself. What kind of a manager is Anita?

A) Chaotic manager
B) Democratic manager
C) Autocratic manager
D) Persuasive manager
E) Transformational manager

Question 80

________ is the difference between the recorded value of inventory based on merchandise bought and received and the value of the actual merchandise in stores and distribution centers divided by retail sales during the period.

A) Loss margin
B) Shrinkage
C) Obsolescence
D) Break-even point
E) Profit margin