Deck 21: Format and Layout of Business Documents

Question 1

The top of a memo usually includes headings for

A)to, from, date, subject.
B)department, date, subject.
C)attention, to, from, date.
D)subject, to, date.

Answer 1

A
Explanation:A)In a written memo, the TO supplies the recipient's address, the FROM is the sender's address, and the SUBJECT functions like the subject line of an email.

Question 2

The quality of paper is measured by

A)length and width.
B)weight and cotton content.
C)color and texture.
D)style of letterhead and corporate logo.

Answer 2

B
Explanation:B)Generally speaking, the heavier the paper and the greater its cotton content, the greater the quality the paper has. Cotton gives paper strength and texture, and it doesn't yellow over time like pure wood pulp paper.

Question 3

Which of the following is a salutopening?

A)Dear Professor Milford:
B)Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit!
C)Thank you, Professor Milford, for your prompt response.
D)Attention: Professor J. J. Milford

Answer 3

C
Explanation:C)A "salutopening" combines a salutation with an opening. The first line of the salutopening addresses the recipient directly, omitting Dear. This is followed by a second line that briefly begins the body of the letter.

Question 4

In memos, a courtesy title

A)should always be used.
B)is never appropriate.
C)is required if you are discussing confidential matters.
D)should be used only if you would use one in a face-to-face encounter with the reader.

Question 5

Three blank lines are left between the complimentary close and the sender's typed name.

Question 6

The letter format in which all parts begin at the left margin is called

A)block.
B)modified block.
C)simplified.
D)mixed.

Question 7

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Question 8

Put a page number at the top of every page in a formal report.

Question 9

If you include an attention line in a business letter, you should place it

A)at the top of the page, centered under the letterhead.
B)below the salutation.
C)two lines below the complimentary close.
D)on the first line of the inside address.

Question 10

When is an enclosure notation required in a business letter?

A)All business letters require enclosure notations.
B)When the letter is typed by one person to express the sentiments of another person.
C)When the letter is sent in printed form rather than electronic form.
D)When the letter includes other documents.

Question 11

Letterhead stationery commonly includes the company's URL.

Question 12

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Question 13

No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

Question 14

When preparing a formal report that will be bound, leave at least a

A)uniform 2-inch margin on all sides.
B)2-inch margin at the top and bottom and a 1-inch margin on the sides.
C)1-inch margin on three sides and a 1-1/2-inch margin on the bound side.
D)uniform 1-1/2-inch margin on all sides.

Question 15

In the simplified letter format, commas follow both the salutation and the complimentary close.

Question 16

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

A)are never made of colored paper.
B)are addressed in capital letters.
C)include all mailing instructions below the address area.
D)adhere to all of the above guidelines.

Question 17

The second page of a letter includes a heading that is different from the heading of the first page.

Question 18

A memo should always contain a complimentary close and a signature.

Question 19

The proper sequence for the standard parts of a letter is

A)heading, date, inside address, salutation, body, complimentary close, signature block.
B)date, heading, inside address, salutation, body, typewritten name, complimentary close.
C)salutation, date, heading, inside address, body, complimentary close, signature block.
D)inside address, heading, date, salutation, body, complimentary close, typewritten name.

Question 20

"Feb. 10th 2012" is the correct way to type the date in a letter.