Deck 25: Damage Analysis and Estimating Service

Question 1

While having a discussion, Technician A says that job overlap means that replacement of one part duplicates some labor operations required to replace an adjacent or attached part.Technician B says that with job overlap, estimating guide's flat-rate labor times do not need to be reduced.Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Answer 1

A

Question 2

An estimate, also called a damage report or damage appraisal, calculates the cost of parts, materials, and labor for repairing a collision-damaged vehicle.

Answer 2

True

Question 3

The term laptop computer is used to describe a powerful computer capable of storing and processing extremely large amounts of data.

Answer 3

False

Question 4

The labor allowance given in a collision estimating guide includes material costs.

Question 5

Most part programs are aimed at reducing the cost of automotive collision repairs.

Question 6

A part category in service data contains information on a single type of part.

Question 7

A(n) ____ is a preset amount of time and money charged for a specific repair operation.

A) deductible clause
B) estimate
C) work order
D) flat rate

Question 8

The in-shop estimating system relies on data stored in a mainframe computer at a remote location.

Question 9

Independently published estimating guides and collision damage manuals list paint labor times but not the dollar value of the __________ required:

A) labor
B) paint
C) material
D) incidentals

Question 10

The ____ generally includes all body parts from the front bumper to the rear of the fenders.

A) front right fender
B) front clip assembly
C) wheel opening molding
D) nameplate

Question 11

Radiators are commonly damaged in front collisions.

Question 12

What is one of the first things that you have to do with the customer?

A) start the estimate
B) establish a cooperative attitude
C) discuss warranty
D) collect information about the accident

Question 13

Computer-based estimating systems using a personal computer (PC) provide more accurate and consistent damage reports.

Question 14

____ indicate minor panel damage and movement.

A) Edging panels
B) Salvage parts
C) Trunk lids
D) Stress cracks

Question 15

Estimators typically use a _________ or other hand-held electronic device to input data while discussing repairs with the customer.

A) Tablet
B) Bar code reader
C) Scan Tool
D) Camera

Question 16

A digital camera can be used to take photos of a vehicle's damage and store them as digital data.

Question 17

The ____ is a printed form that outlines the procedures that should be taken to return the vehicle to its preaccident condition.

A) operating instruction sheet
B) MSDS
C) work order
D) mechanical instruction sheet

Question 18

While having a discussion, Technician A says that a total loss occurs when the cost of the repairs is less than the value of the vehicle.Technician B says that newer vehicles are written up as a total loss more
Than older model vehicles .Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 19

The most common and modern way of storing an estimating database is the VIN.

Question 20

____ are used parts in good condition that were removed from totally wrecked vehicles by salvage yards.

A) Salvage parts
B) Floor jacks
C) Pathogens
D) Stress cracks

Question 21

The term MOST-Likely used to refer to the price a junkyard will pay for a totaled vehicle is:

A) trade in value
B) flat rate
C) highest dollar
D) salvage value

Question 22

Damage that happens to a vehicle during the moment of impact or immediately after impact is referred to as ____.

A) steering rack damage
B) direct damage
C) suspension system damage
D) related damage

Question 23

A lot of estimating software now have ________ to download on the tablets.

A) apps
B) images
C) imaging software
D) estimating guides

Question 24

______________________________ are jobs that can be performed individually but are also part of another operation.

Question 25

Describe how a digital camera or tablet is used to take photos in a collision repair facility.

Question 26

Provide a definition for the term downloading.

Question 27

The term ____________________ means to remove an assembly from the vehicle; disassemble, clean, inspect, and replace parts as needed; then reassemble, install, and adjust (except wheel and suspension alignment).

Question 28

​In the blueprinting process it is important to pay close attention to various vehicle systems.List them.

Question 29

Many insurance policies contain a(n) _________________________, which means that the owner is responsible for a given amount of the bill, usually the first $100 to $500.

Question 30

List the tasks involved in a basic basecoat application.

Question 31

The front suspension category of the service data contains all of the following EXCEPT:

A) springs
B) shocks
C) radiators
D) A-arms

Question 32

When hidden damages are discovered after exterior panels or parts are removed for repairs, this is called a(n) ____.

A) damage supplement
B) estimate supplement
C) accident supplement
D) loss supplement

Question 33

_________________________ means that replacement of one part duplicates some labor operations required to replace an adjacent or attached part.

Question 34

____ provides easy access to a user customized database of recycled parts and suppliers in North America.

A) Total loss software
B) Service software
C) Estimating software
D) Salvage parts software

Question 35

List five conditions that you should look for when writing an estimate.

Question 36

Which of the following statements is LEAST-Likely true?

A) Often, in the case of unibody cars, related damage is not near the area of impact, but some distance away.
B) Badly damaged fan blades and pulleys can clue you in to a damaged engine water pump.
C) New tires should not be listed in an estimate.
D) Front motor mounts can be sheared even though the engine resettles back into position, hiding this type of damage.

Question 37

A ____ occurs when the cost of the repairs exceeds the value of the vehicle.

A) stress crack
B) partial loss
C) job overlap
D) total loss

Question 38

In modern vehicles, air bags commonly deploy from all of the following EXCEPT:

A) the door panels
B) the windshield
C) the seats
D) the steering wheel

Question 39

Which of the following statements is LEAST-Likely true?

A) Older vehicles are written up as a total loss more than late model vehicles.
B) The first critical decision that the estimator must make is the repairability of the vehicle.
C) The auto industry "NADA book" lists the market values for used vehicles in various conditions.
D) The customer usually determines whether a vehicle is a total loss.

Question 40

A(n) _________________________ is software (computer instructions) that will automatically help to find the parts needed and the labor rates and calculate the total cost for the repairs.