Deck 6: The Helping Process

Question 1

Jane assumes that most people don't want to change and that the best way to get through the client's resistance is to employ very directive and highly confrontational techniques. Holding these beliefs, she

A) is ineffective in helping others and should leave the field.
B) may have worked with resistant clients over the years and may be generalizing that behavior to all clients.
C) will be more successful than if she adopted a less directive approach.
D) is rigidly holding these assumptions and will be unable to modify them.

Answer 1

B

Question 2

Robert is working with a new client. He provides attention, active listening, and empathy, while demonstrating respect and genuineness. In order to work effectively with the client, Robert needs to start with the second stage of counseling, which is to

A) identify the client's problems.
B) select evidence-based practice strategies to solve a client's presenting problem.
C) encourage the client to take action.
D) get a historical perspective on the client's problems.

Answer 2

A

Question 3

Clients in a crisis situation will consider all of the following EXCEPT

A) situational supports in which they can draw strength.
B) coping mechanisms such as the actions, behaviors, or environmental resources that they can use in getting through the crisis.
C) positive and constructive thinking patterns that can substantially change their perspective and lessen stress and anxiety.
D) the eventual direction in finding external resources to cope effectively with the crisis.

Answer 3

D

Question 4

Helpers who have little self-awareness are at best _______ with a limited ability to make a difference in the lives of clients.

A) marginally intelligent
B) skilled technicians
C) master therapists
D) paraprofessionals

Question 5

Conducting an initial assessment generally occurs at which stage of helping?

A) Stage 1: Establishing a working relationship
B) Stage 2: Identifying clients' problems
C) Stage 3: Helping clients create goals
D) Stage 4: Encouraging clients' exploration and taking action

Question 6

The client comes in for help and seems to be overwhelmed by multiple problems. It would be best to

A) confront the client to look at the discrepancies and distortions in his or her problems.
B) help the client create appropriate goals to deal with many issues simultaneously.
C) encourage the client to gain a focus by exploring key issues in terms of experiences, feelings, and behaviors.
D) identify and assess action strategies to pursue resolutions to his or her numerous problems.

Question 7

During the initial stage in the helping process, which of the following would be LEAST applicable?

A) Carrying out an action program
B) Creating a therapeutic climate
C) Understanding the context
D) Using self-disclosure appropriately

Question 8

You will need to learn a number of time-limited, solution-focused strategies that can empower clients to make desired behavioral changes when working with

A) diagnosis.
B) a critical questioning procedure.
C) assessment.
D) brief interventions.

Question 9

Your orientation to the helping process is most largely a function of

A) your client population.
B) your beliefs about human nature and how people change.
C) the agency's policies where you are employed.
D) the resistances your clients manifest.

Question 10

What is the objective of making brief interventions?

A) Maximizing short-term strategies
B) Exploring the client's transference feelings
C) Bringing about long-term behavioral change
D) Assessing the client's progress

Question 11

Which of the following statements hold for proposing effective planning strategies?

A) Plans should be complex, having generous timelines, and be stated within the limits of the motivation and capabilities of each client.
B) Before taking action, evaluate the plan to determine if it is realistic and attainable and reflects what the client needs and wants.
C) The counselor needs to take responsibility for determining ways of carrying out plans outside of the helping relationship.
D) Helpers should encourage clients to develop plans that are contingent on others so they can be supported in their efforts.

Question 12

The major determinants of the quality of your relationships with clients are

A) the kind of person you are and your attitudes.
B) your knowledge and counseling skills.
C) your body language and facial expressions.
D) your credentials.

Question 13

What should a helper do when a client is not benefitting from treatment?

A) Propose long-term strategies
B) Suggest termination
C) Challenge the client to take action for themselves
D) Encourage the client to look for potential resources

Question 14

During the first stage of the helping relationship, each of the following is given attention EXCEPT

A) creating a climate for change.
B) establishing the relationships.
C) doing a detailed analysis of a client's family of origin patterns.
D) educating clients and obtaining informed consent.

Question 15

Perhaps the most important type of self-disclosure is that which

A) focuses on the relationship between you and your client.
B) involves telling the client detailed stories about your personal past and present problems.
C) concerns issues that you have effectively processed.
D) relates to the client's issues.

Question 16

What is the best way of making clients more willing to listen to their helpers?

A) Presenting challenges in a judgmental way
B) Explaining incongruities in the "talking-about" phase
C) Making a nondefensive stance in the counseling relationship
D) Sketching the strengths and weaknesses of clients

Question 17

Which of the following is NOT a quality of effective helpers?

A) Holding positive beliefs about people
B) Grounding their interventions in personal experience, expecting clients to hold the same values
C) Being respectful of cultural differences
D) Having a healthy self-concept

Question 18

Which of the following is necessary when working toward changing a client's thoughts, feelings, and behaviors?

A) Persuading the client to change
B) Confronting incongruities
C) Being anxious of the client's reactions
D) Explaining the strengths and weakness of the client

Question 19

Which of the following statements best describes an effective helper?

A) If I can create a therapeutic climate, my clients will tend to change in a positive direction.
B) I would consider the degree to which my clients need me more than I may need them.
C) I'm color blind and can work equally well with any racial or ethnic group.
D) I would consider discussing the key points instead of challenging my clients.

Question 20

When conducting brief interventions, the emphasis is on

A) exploration of the client's past to best determine what treatment is needed in the present.
B) making relatively quick assessments of clients' problems.
C) scheduling a minimum of 25 sessions.
D) self-exploration gaining insight into how the past is connected to present problems.

Question 21

By providing clients with support and __________, we are able to facilitate their process of change.

A) challenge
B) advice
C) change
D) policies

Question 22

Educating clients and obtaining __________ begins at the first session and continues throughout the duration of the helping process in one way or another.

A) confirmatory bias
B) a critical question
C) informed consent
D) an investigation

Question 23

__________ is a collaborative effort that is part of the interaction between client and helper from the onset to termination.

A) Diagnosis
B) Brief interventions
C) Assessment
D) An investigation

Question 24

Which of the following is one of the steps to avoid fostering dependency on helpers?

A) Offering quick solutions
B) Proposing short-term strategies
C) Making more initiatives
D) Assisting clients in preparing for termination

Question 25

__________ refer(s) to desired outcomes of the helping process that are agreed upon by the helper and the client.

A) Diagnosis
B) Goals
C) Assessment
D) An investigation